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1.5 833 Reviews

US Bank Complaints Summary

112 Resolved
721 Unresolved
Our verdict: With US Bank's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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US Bank reviews & complaints 833

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7:47 am EDT
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US Bank mistake

I purchased a vehicle in 4/06 and obtained a lease from US Bank. I decided in 3/08 to purchase the vehicle. My bank secured a loan with me and called US Bank for a payoff. Someone at US Bank sent a faxed quote to my bank, my bank sent a check to purchase the vehicle. Now US Bank says they made a mistake and sent the wrong quote. They want more money. My bank tried to talk with US Bank but they don't want to discuss this with them. They have now put this to collections, even though I am making my payments on time to my bank, I am receiving numerous calls from a collection agency who tells me they are repossessing the vehicle this week. US Bank will not take responsibility for their own mistake they are punishing me for their error. I have excellent credit and they are ruining it for me. My suggestion: Tell everyone you know not to deal with this bank and if you do deal with this bank, take your money elsewhere. This corporation doesn't know what "customer service" is all about, I am proof of that.

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Dan
,
Aug 25, 2008 10:30 pm EDT

I also had a vehicle lease from US Bank (08/2004) because they had a reasonable rate at the time. The vehicle was a 60 month lease and was a great vehicle, but 4 yrs later, I decided to downize. I did not want to purchase the vehicle at lease end and simply wanted to turn it in. US Bank has been the worst bank that I have ever had experience with. I never had a late payment in 60 months and never called them except to turn the vehicle in.

They sent an independent inspector out a month prior to the end of the term and he inspected the vehicle. The inspector, obviously paid by US Bank, noted ALL minor scratches and imperfections in the bumpers and fenders. I understand paying for damages that are major and but the charges were ridiculous for a four year old van!

I was sent a letter which sated that I owed US Bank about $315 in "excess wear and tear" and that they would inspect the vehicle again when they take the car back. They reserve the right to add additional charges at a later time. The letter left the reader with the feeling of: "Fine! You won't buy the car, and refinance with us? You will pay us more money one way or another!"

BEWARE! It didn't end there. A small part of the lease agreement stated that "If you do not purchase the vehicle" you are subject to a TerminationFee: $395.00 I was sent another bill a month after I turned in the vehicle for $710.00. I called to speak to a representative at US Bank. The woman who answered my call was so rude and very quick to say, "It's in section 5 of the lease agreement that you signed! I can send you a copy of it because you agreed to it!" Woah! Hold on! Back up the bus lady... I understand that I had signed the agreement, but I do not understand why she felt necessary to react so defensively. She then told me that ALL US Bank lease agreements have the TERMINATION FEE clause and always have.

US Bank may have a good rate, but they will NEVER get my business ever again! In fact, I will make it my mission to tell everyone in my circle of influence to not only avoid US Bank, but warn others about their "hidden fees" and poor service. I would rather finance at a higher rate than get hit with US Bank's fees at lease end.

I have lease 3 vehicles and never had these issues. READ THE FINE PRINT! Live and learn.

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4:10 am EDT
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US Bank can't even qualify for overdraft protection

I have had a checking account with US Banks for over nine years and had never over drawn my account. As a matter of fact, I rarely went below $500 average daily balance.

Recently I forgot to make a deposit that I thought I had made and experienced a number of overdraft charges. The bank suggested that I apply for a line of credit to act as an overdraft protection, or apply strictly for the overdraft protection. I decided to do this even though I had assured myself I would not make this mistake again. They proceeded to tell me that I could not qualify for overdraft protection due to some derogatory items on my credit report.

I just qualified and purchased a $200, 000 home with that "derogatory" information and my loan is a traditional, fixed rate loan of 5.875%! How could I purchase a home and not be able to get overdraft protection from my bank of 9 years! Needless to say, I am closing this account as soon as I can get my direct deposit payroll and automatic withdrawals for bills transferred to my new bank - Nevada Federal Credit Union.

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3:29 am EDT
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US Bank horrible customer service

I want to complain about the horrible customer service that the Manager Eric Beane is giving in the Us bank located in 540 Van Ness Avenue, an Francisco California 94102.

Today I went to make a transaction in this bank and I had to wait for a long time in the line even though the Manager (Eric Beane) was just sitting there, he didn't even wanted to acknowledge the customer, then instead of helping he just started to make phone calls.

This guy acts very bad and rude.

Somebody needs to teach him how to deal with customers.

What a bad person to work for this company.

Horrible customer service.

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Mbrb
, US
Aug 10, 2016 4:35 am EDT

Branch Manager Aaron G at central location in Phoenix closed my accounts because i often complaint to him about slow service at his branch. Unbelievable,
I was able to reopen the accounts at another branch later on same day. That tells me he had poor management /customers skills and only closed my accounts as a form of harassment.

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Sylvia Marie
Santa Maria, US
Feb 27, 2016 4:33 pm EST

I received this $50 gift card for Christmas. Every time I go to register it I get a loud warning that I have a virus. I took my computer to Office Depot and the only way we got it to stop was by unplugging the computer and taking out the battery for a few minutes. They do not have a phone number and say you can only register it online. I emailed them and said I would be filing a complaint against and they did not respond.

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anktrinity
Gresham, US
Aug 04, 2010 1:35 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

On Wed Aug 4th at 10:25 am I went into the branch to withdraw from their ATM located inside an amount of money. After the transaction, I tried to see my balance and after 3 different tries I wasn't able to. I went inside the branch and I asked the clerk to help me with my account because the ATM outside wasn't working properly. First off, the blond girl 'helping' me didn't care a bit that the ATM wasn't working. Secondly, she took my ATM card and went in the back for a long time, without any other explanation. At this point I asked the other brunette girl (which seemed to be the manager) why did she take my card and why is it taking this long. She told me that she needs to verify the card because I didn't show her my ID. I went back to my car and got my ID and showed it to her asking for my balance. I was in much hurry and all I'm getting is 2 slow moving girls like turtles that have no consideration for the customer. The brunette, started arguing with me without a point about why the ID is important and all that, and while I understand it, I don't understand why after I showed her my ID she still keeps on going with a very vindictive tone and a mean spirit attitude. Is that the type of customer service US bank calls 'stellar'?! Thank you very much, but I better not have to deal with that again!
After I left the branch, i called them again, asking for the manager's name and they refused to give it to me or to let me take with the so called manager.
I think that's the worst customer service I've ever had to deal with and I need someone to take responsibility for these employees that have no idea what they're doing and on top of that they're cocky, rude, and unprofessional!

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amandacristina
, US
Jul 09, 2011 6:52 pm EDT

By far the worst customer service I have ever received. Not one, but several times have I been harassed and hung up on by representatives. Even after speaking with a supervisor to address the complaint I was brushed off. US Bank does not care about their customers, they care about robbing you with hidden fees that no one can explain and treating you like dirt.

Save your time and money and bank elsewhere. After four years of being terribly inconvenienced I have changed and couldn’t be happier.

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latishe & Mark33
Reseda, US
Jun 28, 2012 12:01 pm EDT

Warning! This is the worse bank in the world. I never had been a large can of unfamiliar Banks. My fiance opened up an account with his bank for direct deposit. We deposited a check from a client, but it bounced. A direct deposit was going into the account 2 days later. The bank held his work check, and still have not returned the additional funds, & although were now with a well known bank now this us a f&$$&# up bank to do business with. They are crooks, their customer service representatives ate rude, unprofessional, they lack knowledge of compassion, they hang up on you, the supervisors are even worse, if you look on their web page you can't escalate your issues because their corporate information is not listed hat should be a red flag. I'm starting a class action law suit against this bank.

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intellex58
, US
Jul 09, 2011 6:53 pm EDT

and how much money do you owe them?

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Happy Hiker
Mound, US
Aug 04, 2010 1:48 pm EDT

There was a power outage at US Bank's headquarters in St. Paul. All systems (including online banking, ATM's and even the teller's computers) were not responsive. They should have let you know, but then again ~ maybe they didn't know depending on what state you are in. I happen to work 20 miles from St. Paul, so the news spread fast here.
The system is up and running now. However, all the transactions I made during that power outage are not showing up on my online banking. Maybe I'll get it all for free! Wishful thinking, eh?

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12:47 pm EDT
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US Bank pending transactions

Apparently I can not have an Automatic Deposit and an automatic withdrawal on the same day.

The say the withdrawal was pending so they charged an OD fee of 37.50.

They can see the pending transaction and the pending deposit, but they still get the OD fee which is pure gravy for any bank.

To stop the OD charge every month I have to get the date changed on my automatic withdrawal. This is incontinence for me, plus costing me every month until I can get it changed. This is modern day Highway robbery.

Some Customer Service!

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gregory b dawson sr
Topeka, US
Dec 18, 2009 2:16 pm EST

my complaint, I walk into a branch in topeka ks whitelakes and ask for two rolls of quarters for 20 dollar bill . To my surprise they say no that I had too have a account
with us bank. I throught that was kind of outrages because the branch was there and needed too wash a car. there policy is sad .they should post a sign saying this store is for
customer with account only and the public is not allowed. After that I went around to a car dealership a freind of mine owne and told him what happend. he was shock, and said that he had went around too the same branch and ask for change for a hundred
dollar bill they gave it too him no questions ask. but the only different was that he was white. I guest that if you are black you must have a account and that if you are white
you don'tneed I hope that is not your policy and if is you should post for people would
too understand the bussniess is not welcome.

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9:06 am EDT
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US Bank terrible fraud!

Do not bank with us bank. They don't care about you and only find ways to scam out of your money. You can accidentally go over one dollar and put money in to fix it and notify bank but end up charging you 35.00 anyway. Use credit union or a small bank. After i fix everything i am closing my account and having nothing to do with us bank. I don't need people telling me I don't know how to manage my account as if i was still in grade school.

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Coffee Customer
Philadelphia, US
Sep 19, 2011 6:40 am EDT

My mother passed away in 2006 at the age of 50 from cancer and we hadn't closed her US Bank account nor used her card. However someone managed to steal her identity and charge ~$1, 000 on the card. Not only did US Bank refuse to investigate, their customer service was incredibly rude when I explained to them my mother had passed away "Right. That's not our problem". I was 21 at the time and cried my eyes out at this comment. So I ended up paying the false charges at a "discount". As a cosigner on the card, I still see this on my credit report. All I can think about is how awful US Bank is when my mother passed away. WORST COMPANY EVER.

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US_BANK'S_VICTIM
, US
May 18, 2010 11:08 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

SIGNIN FOR AN ACCOUNT WIT US BANK IS LIKE SIGNING FOR LIFE PENALTY.

Opening an account with US Bank is the must horrible mistake to do.

While I had deposited $8000 to my US Bank, I spent $2 at StarBax about all must a month later. They charged $2000 over draft fee….

Why?

I was not supposed to use my account for 30 days, because my account was a new account. That is what they told me…

US BANK sucks account holders money with reasons they create. If you have an account with US Bank, no meter how you do, what you do, US Bank will find a way, find a reason to suck your money.

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teknologiez
, US
Mar 16, 2009 4:20 pm EDT

I totally agree.. I just got my atm stolen and i guess they never got my fax.. took them a month to tell me! So I made another account there and they said it would have nothing to do with the old one.. guess i was wrong! They frooze that one too! Now I have to wait till they get my new paper work.. talk about crap! I am only 20 years old and they aren't taking me seriously.. I am sure they will take my attorney serious! Once everything is un frozen or whatever I am totally closing!
DO NOT BANK WITH US BANK!

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5:53 pm EST

US Bank i've got you all beat!

U. S. Bank caught! Alleged insurance fraud! Hanover michigan

U. S. Bank
Phone: 800-usbanks
Fax: [protected]

Minneapolis, mn
Hanover, michigan, 49246
U. S. A.
Submitted: 3/3/2008 3:17:53 pm

On feb. 7, 2008, our 2003 ford focus wagon was stolen. First question out of the 911 operators mouth was; 'were we in default?' I said; 'no!' just to make sure there wasn't some bureaucratic mix-up, I called u. S. Bank customer service, twice! The second time while the sheriff deputy was here making out the stolen vehicle report.in fact, when I called the second time, the rep wanted to assure me that 'nothing in your file remotely suggests a repo!' my payments were current.

At this point, my wife and I are scared. We are worried that serious crime had now worked its way from the city to our little country village. We waited ten days for the insurance paperwork and the mandatory two weeks to declare it officially stolen. At this point the claim was settled with our auto insurance company, titles and keys sent to the insurance agent and checks addressed to u. S. Bank and to myself.

But hold it! Why the difference in the pay-off I received on feb. 13, 2003 and feb 29th? I called u. S. Bank to find out why. At this point, I was suddenly referred to their 'repo' department! Things started to unravel for u. S. Bank.

What? I screamed up and down that 'you lied to us and misled the insurance company!' they declared that because of my chapter seven bankruptcy in 2005, they could repossess my car at any time for any reason. This actually is not true, since an exemption was placed on the vehicle, ok'ed by the u. S. District judge and payments continued as usual.

We actually feel pretty good about this after thinking about it. Yes, we had to dip into our savings for a down payment on a new pontiac. However, if u. S. Bank is claiming the focus was discharged and we were paying on the security of the vehicle, then we owe no money.

Luckily, the auto insurance company stopped the check before they cashed it. But u. S. Bank was willfully and knowingly cooperating with our insurance company just as if this was a stolen vehicle! We still do consider it a stolen vehicle. If we find a 'repo' in our credit report, I am going to have it changed to 'discharged under bankruptcy' since I have a letter from u. S. Bank that mistakenly claims this.

I just hope they don't bring the car back and dump it in our yard! They stole it, in our family's opinion, so they are now the proud owners of a 2003 ford focus. We just love our new pontiac g-6! But watch it folks! If you've gone through chapter 7, they might take off with your car and then let the insurance company pay for it!

Bill,
Hanover, michigan.

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12:00 am EDT

US Bank lease end rip-offs

My lease residual was about $24,500. Carmax afforded me $27,000 for the car so I could make about $2500. US BAnk refused to let me sell the car to Carmax unless I paid them the whole $27,000. This after they inflated the cost of supposed scratches and dents to 5 times the amount a detail shop fixed them for. Never lease from US Bank. NOT only that, but when you call US Bank to complain, their people are extremely rude.

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12:00 am EDT

US Bank overdraft charges on positive balance!

I have an account with US bank, which I've had for over 5 years. This month, I had charges on my account that left $32.44 after everything. However the bank is telling me that the way the system works, I've been charged $221.00 in overdraft fees, leaving me with a negative balance and subject to more charges until I get money into the account. I get paid once a month, so I'm looking at several hundred dollars more of charges before I get paid again.

I've tried calling the bank, but they don't seem to care. Is there anything I can do?

Plz advise smb!

Regards,
Anatoli.

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matt darling
,
Nov 14, 2008 12:33 am EST

the same thing is happening to me I closed my account back in 2003 but the bank kept it open for two more months, now five years and 4 months later I start getting phone call from a debt collector, I have my last billing statement that shows that I'm in the positive, I've tried to contact US Bank at my local branch, and they dont have any information on me there I have contacted the states attorney general and filed a formal complaint, but now there is a nasty mark on my credit that showed up just two months ago, why in the hell wasn't my account closed when i ordered to be, and why in the hell has it taken them, the debt collector that was sold the account, over five years to contact me and only recently tag my credit, and why the hell didnt the bank send me any notification, then sell my information without so much as a phone call to me so that i could dispute these phony charges

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John Hall
,
Sep 07, 2007 4:56 pm EDT

US Bank is a conglomerate of thieves! 7 years ago, they printed out checks to some one else with my account number on the checks. The only way I found out was that the people bounced a hot check at my place of business, with my name on it! Come to find out, they had over-drafted my checking account by almost $3000. I finally got this issue straightened out through the court system, but US Bank charged me with a $500 over-draft protection fee! I will not pay this fee and I am still receiving harassing phone calls from collection agencies over this. It has put a permanent black spot on my otherwise good credit rating, and after trying to resolve this issue in numerous ways, it is still a problem after 7 years.

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12:00 am EDT

US Bank automobile lease

I, too, have had an awful experience with the lease return on my 2004 Lexus with US Bank. I have always leased vehicles in the past and have never had a problem with charges upon termination. The charges were as followed: Worn left tire-$237, Qtr Panel Dent-$270, Missing Cargo Cover-$813.62 ( was in vehicle when turned in ), Worn right tire-$237-Stain on rear floor mat-$40-Left rear door scratch-$75-Rear Bumper scrtatch-$75-Head liner stain-$75-right rear door scratch-$75-left 1/4 panel scratch-$246. When I called in to question these charges , I was told by an extremely rude CSR named Kathy [protected] ) that I had no choice but to pay these charges. When I asked for a receipt on the repairs, she told me it was none of my business. I then proceeded to ask her if this is how she treats customers. I was told I was not a customer. This is the " ROYAL SCAM".

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12:00 am EDT

US Bank sequential fee errors!

US BANK
425 Walnut Street
Cincinnati, OH [protected]

My account at US Bank is a direct deposit account. The balance went low, and before I could put a cash deposit in it went to a negative amount under $3; so I deposited a cash amount of $100. The cash deposit was held as "pending". I realize they do this with checks but cash should be immediately added; when I emailed them with that question they did not have a valid answer. I also included the situation in the email, as the account was then charged four times, with varying amounts over $31 for overdrafts. The online statement I receive from Internet Banking with them only shows that there were charges pending when I made the cash deposit of $100. I emailed them a copy of that statement to point out, those charges were added from "pending" to an applied balance before the CASH deposit was considered. In other words I rushed down to the bank when I saw it was going to a negative balance, deposited $100, and the consequences proved my actions were for nothing. However, they would not consider crediting the amounts back to my account when I told them about the $100 cash. This was not the first time US Bank had a sequential error when it came to a fee with my account. It's just the previous time they refunded the fees back into my account. Their responses sent to me with amounts are in conflict with the my statement; I sent them it through email to clarify. The timing I made deposits and charges on my account with my statement do not show the same. I did some research and found former employees telling of these kind of practices, and other similar complaints. I can gladly submit to you my own statements, unaltered, received from online banking... and... the websites of those whom have major complaints about US Bank.

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Farmsteader
Flippin, US
Aug 18, 2010 4:46 pm EDT

On [protected] Wife phoned me to deposit online cash advance, ( got two bad tires had to replace )did all the steps including Ok click and saw the updated balance, today the 18th Bank phoned with overdraft Fees, we made the mistake of not copying to word doc or printing transaction, 1st they claim we did not go to online acct. at all, then they found it after many calls and debates, then finally they claimed I did not do the third step, when i asked what the 3rd step was they could not explain! I am so upset i could eat that Building! I will Lobby Wife until we change Banks, NO MORE US BANK BULL!

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clint.
greenbay, US
Jun 01, 2010 1:31 pm EDT

LOL

deposits are processed after charges

yeah thats right you still get the over drafts on all of them

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ShaeShae
Las Vegas, US
Aug 20, 2009 4:56 pm EDT

I currently have an account with US Bank and on 08/19/09 I made a deposit at 2:30am and then at the same time made a withdrawl of $60.00. Later on that day I call my personal banker and asked what my account balance was at 1:00pm and was told that it was positive $38.00 and $37.00 of it was available. Today I looked at my account and they charged me $35.00 three times for the transaction that was done at the atm. I called and complained and they advised me that there was a check that was returned on my account and that is why they charged me. I have my receipt from the atm and there was a positive balance, however they are trying to tell me that when I made that withdrawl and deposit at the atm that i was $418.00 overdrawn. THEY ARE CROOKS, HOW IS IT POSSIBLE THAT AT 1:00pm I was positive $38.00 on 08/19/09 and that at 2:38am on the 19th I was negative $418.00 that does not even make any sense!

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Disagree
,
Mar 13, 2008 3:01 pm EDT

It is simple; if you didn't spend money that you didn't have, you wouldn't get an overdraft charge.

Balance your checkbook!

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Heather
,
Dec 19, 2007 9:57 am EST

That is why I stopped banking with them. I would get paid on friday- Buy something friday afternoon and on sat I have an overdraft fee bcause my Deposit was pending!

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Jason Bobzin
,
Aug 20, 2007 7:46 pm EDT

I too ran into the same situation. Mine was the order of running expenses first and then deposits. My direct deposit hits ever Friday night and one night I waited until it hit midnight (from Thursday to Friday) so I would be on the same day my direct deposit hit... and sure enough I find out the next day I overdrew by $1.36 and was charged $31 overdraft fee. I emailed customer service and basically got the run around and was told they would not reimburse my overdraft fee for my error. I explained it was their shady withdraw/deposit schedule that caused me to overdraft and still would get the same garbage response. I have a friend that USED to work at US Bank and said the company blatantly admits to their employees that, that is how it is done to make money. Does anybody know of any banks that run the daily deposits for before running the expenses? Please feel free to email me.

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Chris Cooper
,
Aug 13, 2007 10:04 am EDT

The exact same thing happened to me. All said and done I lost 300 dollars due to their choice on how to handle the order of debits and deposits. I'd made deposits days before a debit and the debit would always go through first if it would cause me to overdraft. Don't even get me started on their credit card, which I'm at wits end with. The payment date changes at random every month, and they still won't send me my statements after I've moved, so I have no idea of knowing when my payments are due. Of course, if I'm late, there's extra fees, so it's in their best interest to keep me in the dark.

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US Bank - I will never lease a car from u.s. bank again

Over the past twenty years I've leased many, many cars. At the end of each lease I've turned in the car and have never -- not once -- been charged for any out of he ordinary wear. All of the cars I've turned in had some minor scratches, the occasional door ding, and so forth. No charges. Ever. U.S. Bank, on the other hand, seems to have discovered a profit...

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US Bank I lost any hope to get my money back

On Sept. 28 2006 I went to make a cash deposit to Ladue branch, Saint Louis, MO. I wanted to do it through a real person but branch was already closed so I decided (wrongly!) to do it through ATM machine. I had 10 $100 bills to deposit, counted number of times at home (it was a wedding present from my relatives). I made a deposit at Thursday night and next day, as it usual with cash deposits, it was posted as available on my account. Next week, Tuesday, I suddenly see that this deposit was reversed and $600 was posted, plus $2 fee, to my account. I called to US Bank customer service and they started telling me something about wrong checks(!), then, after I said there were no checks, advised to visit actual branch. Which I did next day. In a bank young guy tried to look it up and have to request info about this deposit through their system so in the next day or two they can tell me what happened. After two days I was told that I was wrong, my visit to the branch and conversation with the manager enlightened me that they have all security procedures in place to eliminate any possibility of error on their account (2 people who open envelopes, special room with a camera, trustworthy personnel). At the end I left bank with nothing, blaming myself for what a stupid I was to do it through ATM and have no way to prove anything. Afterwards they sent me copies of my receipt of deposit for $1K and their receipt for $600 like it proves anything...

Last note - I checked all the places at home in case I somehow misplaced this money and found nothing.
At this point I lost any hope to get my money back...

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US Bank - charge for services and account number without any approval

I Banked with US Bank for last 10 years and in last 2 years I seen only decline in there customer service and in the way they do business. Bitterness to a side here are may last 3 issues. 1. Hotel that I stayed at, by mistake, charged me twice for their service. In order for me to receive my money back I had to cancel payment which required some type of...

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US Bank Customer Reviews Overview

US Bank, operating through its website usbank.com, offers a range of financial services to individuals, businesses, and institutions. Their product lineup includes checking and savings accounts, credit cards, and loan options such as mortgages and auto loans. Additionally, they provide wealth management, investment services, and insurance products. For businesses, US Bank offers payment processing, cash management, and commercial lending. Customers can access services online, via mobile app, or through their network of physical branches across the United States.

US Bank In-depth Review

Overview: US Bank is a well-established financial institution that offers a wide range of banking products and services. With a rich history and background, US Bank has built a strong reputation in the industry.

Products and Services: US Bank provides a comprehensive suite of banking products, including checking accounts, savings accounts, loans, and credit cards. In addition to these core offerings, they also offer convenient online banking, mobile banking, and investment services.

Accessibility and Convenience: US Bank has a widespread presence with physical branches and ATMs available in many locations. Their website and mobile app are user-friendly, making it easy for customers to manage their accounts on the go. They also provide various customer support options, including phone, email, and live chat.

Account Features: US Bank offers competitive account fees and minimum balance requirements. They provide attractive interest rates and rewards programs to help customers maximize their savings. Additionally, they offer useful account management tools like overdraft protection.

Online and Mobile Banking Experience: Setting up an account with US Bank is a breeze, and their online and mobile platforms are intuitive and easy to navigate. Customers can enjoy a seamless banking experience with features like fund transfers, bill payments, and account alerts. US Bank prioritizes security measures and fraud prevention to ensure the safety of customer information.

Customer Service: US Bank's customer support team is known for their responsiveness and helpfulness. Customers can reach out for assistance through various channels, including phone, email, and live chat. US Bank strives to resolve issues and complaints promptly to ensure customer satisfaction.

Financial Stability: US Bank has a strong financial standing and stability in the industry. Reputable financial institutions have provided positive ratings and reviews, highlighting their reliability. US Bank has also achieved notable financial achievements and received awards for their outstanding performance.

Community Involvement: US Bank is committed to corporate social responsibility and actively supports local communities. They have implemented initiatives and programs to make a positive impact, and they prioritize environmental sustainability efforts.

Fees and Charges: US Bank maintains transparency in their fee structure, ensuring customers are aware of any charges. Their fees are competitive compared to industry standards, and they do not have hidden charges or unexpected fees.

Customer Reviews and Ratings: US Bank has received positive customer reviews from various sources. Overall, customers are satisfied with their services, although there may be some areas for improvement. Common feedback includes praise for their convenience and customer support.

Pros and Cons: US Bank's strengths lie in their wide range of products and services, user-friendly online and mobile platforms, and strong customer support. They set themselves apart from competitors through their commitment to community involvement. However, there may be room for improvement in expanding their offerings and addressing specific customer needs.

Conclusion: US Bank is a reliable and reputable financial institution that offers a comprehensive range of banking products and services. They prioritize customer satisfaction, convenience, and security. US Bank is recommended for individuals and businesses looking for a trusted banking partner. Their value and reliability make them a top choice in the industry.

How to file a complaint about US Bank?

Here is a guide on how to file a complaint with US Bank on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account yet, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with US Bank in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with US Bank.
- Mention key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching supporting documents:
- Remember to attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Use the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Ensure your complaint is clear, accurate, and complete before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint with US Bank on ComplaintsBoard.com.

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Contact US Bank customer service

Phone numbers

+1 (513) 632-4141 +1 (303) 585-8585 More phone numbers

Website

www.usbank.com

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