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I Banked with US Bank for last 10 years and in last 2 years I seen only decline in there customer service and in the way they do business. Bitterness to a side here are may last 3 issues.
1. Hotel that I stayed at, by mistake, charged me twice for their service. In order for me to receive my
money back I had to cancel payment which required some type of form that is not available in the local branch but it needs to be order over the phone. To this date (incident happened over 12 months ago) I did not receive this form. I placed over 6 phone calls (easily over 4 hours of my life). Every time I complained and asked for this form they told me they do not have any record of me requesting it. Sad part is that during one of these calls I requested 6 month of the statements along with this form. To reprint these statements I had to pay a fee. I received statements but form or record of me asking for one is none existent to this date.
2. Apparently some time in 2005 US Bank started charging $5.00 fee for “Canceled Check Return”. Since I do no use checks for last 2-3 years I called them up and asked about it. This fee is a charged to accounts that are using online bill pay and is processing fee for them to reprint them and send them along with statement.
3. Starting with July of 2006 checking account that I have changed and my minimum balance requirement changed from $100.00 to $400.00 and new fee for this is $7.00. Number one issue is self explanatory. Problem with issue 2 and 3 is that I did not ask for “Canceled Check Return” and did not accept change to my account.
The real question here is this even legal? Can bank enroll you for a service that has cost
associated with it without you approval? Can bank change account without signed approval?
US Bank implemented fee for just about everything, likely in near future, they will charge fee just to
talk to you about your money. All other Banks are sending used checks to there customers, with out any charge. All other banks have free checking accounts. All other banks have checking accounts that do not require any minimum balance.
Sincerely
Igor B.
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On 11/17/23, i was told after being transferred to 7 different agents. and being given the wrong department number my house payment fell behind I couldn't even feed my children. this is ridiculous!
Wageerner should not have stopped mem from having access to my account to try and fed my family wit what little income i recieve through my account.
I called at 12:00 am on December 2 nd and they tell me to call Dha and they are supposed to load my card with 187 dollars for utility payment
could you explain how long it takes to resolve a extortion case concerning money having been extorted from my online banking website by a hacker?
Hold placed on my payroll check for 7 days, I called on day two spoke with someone about removing the hold early. Sent over to risk department said wait 48 hours. 48 hours pass and nothing. I call back and no one has a clue what I'm talking about. No holds can't be lifted . I called 10 banks no Bank manager in office to speak to about this issue.
I need to speak to someone in regards to my lease. I want to trade it in but I’m being charge an extra fee. Please help.
The seamless transition really sucks for me. May work for you and some customers. But absolutely sucks for me!
As a US Bank customer, I'd like to know if US Bank supports this behavior as part of its celebration of Pride Month.
Since last week, I can't log in to the website suddenly. I called the US Bank's customer service and also called the technical service team, but I still can't log in, so I can't work.
Just found out I have been ripped off for the last 5 years by US Bank. I have been paying a monthly fee that was not necessary and the only response I have gotten from the bank is you should have read the fine print. So, if you are a US Bank customer, please read the fine print.
The White Plains City Court requires an address in New York to serve US BANK as a defendant. They refuse to provide the address of their counsel or registered agent so we need to serve the auto dealer with the lawsuit. US BANK can't hide eventually I will obtain the judgement but forcing us to serve the dealer is bad business.
a dispute on July 30. The bank sent out a form to the merchant on August 2, 2022. There has been no update since then. The amount is 1072.00. The US Bank keeps giving me a run around. Says they are only partners of US Bank Relia Card. However, I want my money.
Following instructions on the activate paper that came with the card I went to the website US Bank described. There it told me to go to another site and select customer service activate card. I went to that site and there was no clear way to activate the card.
I'm very unhappy! ! ! ! !
I paid my rv loan off in June and still waiting for the title. Also have called every week and get a different story every time. Worst experience ever in 50+ years of bank loans and mortgages.
My debt card has stopped working at all says not authorized. it is the only card I have
My Mobil banking app keeps giving me erroneous balances to which I keep thinking I have money in my account, and in the end I'm left with an overdrawn account, this has happened three times and I'm thinking this is a regular tactic by the bank to make customers get overdrawn fees in an excessive way, it is not only illegal but also dishonest.
I’m the pictures I posted it shows I have money in my account, and no pending transactions that will affect my balance in a major way, I continued to spend money on necessities and ended up overdrawn by 400+ on my account plus the overdraft fees for each transaction. Illegal!
I contacted the ethics line on Saturday and was fired on wednesday. LET SET ME. They fire everyone over in 50 years old and 10 plus years with company. When they are ready to fire you they the just make up rules. They have horrible managers. They want super agents like the Nazis and the leader of the 3rd floor acts like hilter
I called today (Sunday, September 22 around 7pm) for online banking. Venissa was rude and unprofessional. She sounded like on meds. It is an extremely bad idea to have such a lazy bone work on this Sunday. I'm very frustrated.
There is a property at 1115 Nunez st New Orleans, la that is owned by U.S. Bank National Association.I am a resident in the neighborhood and I have look over city records and I believe someone is trying to steal the property because there is no notice that they have brought the property.
Hello!
We live next door to a house that has already been foreclosed on. There are still people living in it long after it was foreclosed. These people are making a mess to the surrounding areas, noisy, and is a nuisance all around. Why are these people still allowed to live there?
The address is 91-1015 Olepekupe St.; Ewa Beach, Hawaii 96706.
Worst bank ever here in AZ. Had fraud in my account was still charged fees they continued to let things going through. As a single mom this really put me in a bad place financially. Will never use them again.
I went to the bank today and there was a banner on the outside and banners in the bank with the word "Pride" and rainbows on them. An obvious endorsement for LGBGT community. Since I have to pay for my checks now, is that what my money is going toward? Stick to banking instead of endorsing social platforms!
Someone made a purchase with my account & i called Cus svc the representative was very unprofessional, just keep arguing with me instead of fixing the problem. I hung up & called back & talked to someone else she was very PROFESSIONAL, but the guySO RUDE! I've been banking with y'all for 5 yrs & get treated like that!
On 8/1/2017, I over drew my checking account by $2.60, I made a deposit of $339.40 in the same business day, but was charged $72.00 in OD fees. I feel this is usery, and will file a complaint with the FED, if I am not given credit.
Fiserv kept freezing our biller list so couldn't pay our bills, we complained for weeks to Fiserv and us bank and they did nothing to help us.Us bank was totally worthless during this process which by the way is stiil ongoing. I don't believe we can stay us bank customers. I called corporate office, but they were useless.
I had a hellish ride with these fools. My first complaint was because a rep told me my -7.44 was not going to close my account and it did. I did a bbb complaint and they drag in all but that and bbb closes my complaint. I will not refer a dog to do business with them they are terrible and unprofessional
Yoselin ID 109082 her services have horrible I can hear she was eating and she not want to help me w my proble she Denied all what I said I have almost 15 yr us bank was not fear I din’t Received help after the atm have in erro. And I cancel a auto paid she I was laying us bank
On 12/23/2017 I contacted US Bank 1800 number in regards to my account being negative $500. When I spoke with a manager Scott Kalka at around 11:50am. He was the most rudest and disrespectful customer service manager I've ever spoke with. He yelled at me and did not solve my problem at all he told me to go to a branch to get help and hung up.
I was calling regarding a report of late payment made on my credit report. I wanted to get some information on that and i was tossed from one department to the other with the utmost unprofessional and unpolite manner by the reps.
I feel I was discriminated against by the bank manager because he did not understand what I was trying to explain to him about open up a checking account and he unfairly kick me out of the bank
I asked for a debit card for my an account and it didn't work after it was activated. They said it was for a closed account when I asked about it, and said the money was in a new account. I had a new card sent and it didn't come. I had another one sent last week and I'm still waiting. It's been about a month since the account was opened
Banker took my deposit and stated it was $100 short. I went back to work checked all the deposit audits found no error on our end, I then called the bank made them count the drawer and they had it. They deposited into the account without calling or leaving a voicemail.
They charge you all kinds of fees even when they very clearly say they are not going to. And I don't understand what the point of having a mobile site to check your account when its never ever accurate and they just really dont even care that its not accurate.
I called the blank manager and apologize for any misunderstanding we had and he still refused service to me and I feel it is being discriminated against me because of his personal conflict with me
US Bank does have free checking, and any changes to fees or accounts is communicated in the monthly statements.