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4.1 151 Reviews

U.S. Bank Complaints Summary

6 Resolved
19 Unresolved
Our verdict: When using services from U.S. Bank with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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10:46 pm EDT
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U.S. Bank deceptive fee rules

US Bank has been charging me monthly maintenance fees. According to their own rules, the fee would be waived if you have direct deposits over $1, 000 for the month. Every month I have well over that amount in deposits, but they still charge me. When I finally realized what was going on, I sent an e-mail to them showing the details (amounts, dates, etc) of my deposits. They had the gall of sending an answer e-mail saying that they do not consider most of my deposits as "eligible". There own rules cleatly say that direct deposits over $1, 000 are what determines whether a "maintenance fee" (whatever that is supposed to be) is charged or not. They say nothing about deposits being "eligible" or not. STAY AWAY FROM THIS CHEATING BANK! I am switching to Bank of America.

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MkStItCh
West Seneca, US
Apr 18, 2014 12:27 pm EDT

" Every month I have well over that amount in deposits, but they still charge me."
It sounds like the Direct Deposits (Which are payroll deposits ONLY) are not over $1000... But all the deposits are over $1000.
This means you still get charged.

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JLSeagull
, US
Apr 17, 2014 11:31 pm EDT
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Not all deposits are Direct Deposits. You could go over each day and deposit $1000 and then drive around the block, take the money out again, but that will not get you a free account at any bank. My advice is bank at the most convenient location to your home or work, while being careful to avoid fees. I have banked at Bank of America for years - they have rules and fees, too. In my area, there are credit unions offering free accounts with a minimum balance of $300 while BoA requires $1500. Both Bank of America and US Bank have treated me very well, never cheated. If you won't read your statements it is not the bank that is at fault. Wells Fargo? i bank there, too, no problems. Citi? No problems. Chase? No problem. Guess I'm just lucky.

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6:03 pm EDT

U.S. Bank misinformation for overdraft fees

I was contacted by dmk & associates, a collections agency, on december 18, 2008 regarding an outstanding balance on my us bank account. This was the first i'd heard of this matter. During their initial call, I requested a validation statement from dmk and they said they would send it to me, which they did not. I called us bank later that same day and was informed that I owed $329.00 and that my statements had been mailed to my previous address. I told them I had moved in early 2007 and corrected the address on the phone (Since they evidently missed the change of address request I had mailed them) and I asked what the charges were for. I was told I would need to go in person to any us bank branch bank to obtain copies of the statements. My account is a "checking as savings" account, which I used rarely and kept a $5.00 balance. I never had any checks or a debit card associated with the account, which means the only way I can obtain funds from it is to go into the bank or provide someone with my account and bank information. Since I did not remember using the account at all in 2007, I suspected the charges may be fraudulent - especially since my statements were being sent to the wrong address. I visited the branch nearest my home on december 20, 2008, and spoke with the bank manager. He told me he suspected the charges were all overdraft fees, but could not find any information in the computer because "the account was closed and charged off." he said he thought the bank had made an error and could resolve it easily and he instructed me to go to the branch where the account was originally opened and request the statements to substantiate the original charges. He referred me to the bank manager at my original branch. He said he would notify that manager in advance and she should be in touch. He also recommended that I advise dmk & associates that the matter was being handled by the bank. I did not hear from the other bank manager. Following the holidays, I called her and she said she knew about the matter, but couldn't help me. I told her I just needed to know what the original charge was for. She promised to call me back. She never called back, so the next weekend (January 3), I went into the branch in person and asked for the statements. The bank manager advised that it was too late for me to dispute the charges because the bank policy limits customer disputes to 30 days after the original charges appear on an account statement (Obviously, it was impossible for me to make this deadline since the statements did not go to my current address). She also stated that she could not obtain the statements I requested and speculated they were "probably overdraft fees." she offered to contact the recoveries department and call me back. When she called me a few days later, she left a message advising that the recoveries department could not provide the information I requested. On january 17, 2009, I copied the attorney general's office on correspondence between myself, u. S. Bank, and the original collections agency, dmk & associates. I stated that I was disputing the bank charges until I received documentation showing what they represent (What the original amount was, how it was posted - check, debit, online, etc., and who it was made to) as I cannot determine what they are and whether they are legitimately incurred by me. On january 30, I received a letter from us bank recoveries with statements dated april 20 through august 20, 2007 attached. These statements showed my balance was $5.00 until a single posting was made to my account of $358.83 on july 16, 2007, which overdrafted my account. This is not a charge I recognize and it makes no sense that it was posted to my account. (Why would I try to withdraw or make a purchase of that amount knowing that I only had a $5.00 balance? Further, what teller would allow me to do this since I would have had to go into the bank to take out the money?) subsequent bank statements show additional overdraft fees accruing as a result of this posting. On february 9, 2009, I received a letter from the attorney general's office stating that they would assist me in contacting the company and requesting an explanation of the charges and to keep them abreast of any further information. On march 3, 2009, I called us bank's recoveries department (Again) to inquire about the source of the $358.83 charge made against my account. The representative I spoke with had a lot of difficulty finding any information. Finally, he agreed that I had a $5.00 balance until july 2007 when, he said, a $26.00 overdraft fee was posted to my account as well as an additional charge of $7.00 per day for every day the account was in overdraft. The representative stated that he could not find a record of the original posted amount that caused the overdraft and asked me where I came up with the $358.83 amount. I told him that it was in the statements I received from us bank recoveries. He said the charges appeared to him to be fraudulent as he could see no record of them on my statements. I asked him if there was anyone else at us bank I should contact to try to resolve the matter and he said the recoveries department has done all they can for me. I asked him what the best way to resolve the situation would be and he suggested I contact an attorney. He offered to send the account statements to me and I received them in mid-march. Unfortunately, the statements are not helpful, though, because they are reports of summary balances and do not show how the original charge was made or who it was to. I still cannot determine what exactly I was being charged for in the first place — who charged me and how it was posted to my account. A couple of weeks later I received a letter dated march 19, 2009 from the attorney general's office, enclosing a letter they received from dmk & associates, dated february 12, 2009. The dmk letter stated that they had closed my collections account and returned it to u. S. Bank. I considered the matter closed. On april 9, 2009, I received a call from from weinerman & associates, another collection agency retained by us bank concerning the same account. Their representative claimed to know nothing about my dispute. I had to explain everything and fax information to her. I never heard from her again. On april 15, 2009, I was contacted by morris law group p. A., another collections firm (!) who advised they were retained by portfolio management group (?) regarding the u. S. Bank account matter. I was told that the current amount due is now $495.19. I explained the situation and again agreed to fax my correspondence to this new collector, which I did the same day. Yesterday, april 25, 2009, I received a bill in the mail from rl morris & associates, pllc (Evidently the same agency as morris law group, p. A.) requesting that I pay the us bank charges in full. I sent them the same dispute letter i've been sending to the other agencies and copied us bank and the attorney general's office. I am at my wits end. The situation is becoming worse every day. Us bank refuses to substantiate a charge they posted to my bank account, which may be fraudulent. Instead, they continue to tack on additional fees and turn my account over to numerous collections agents. Meanwhile, I am receiving weekly, sometimes daily, calls from (Now 3) different collections agencies. I have been forced to spend my time and money faxing, meeting with people, making numerous calls, and mailing letters, all in an effort to defend myself. I am concerned about my credit score and feel completely powerless to resolve this matter. I have kept the attorney general's office informed of all the developments in this matter and I am keeping excellent records. I plan to speak to my attorney next week for guidance on how to proceed. It's unfortunate and unfair that I should have to retain a lawyer and incur legal expenses in order to resolve the situation when it could be easily settled if us bank would simply provide the information I have requested.

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10:23 pm EST
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U.S. Bank late fees

Over several months this year, I've been dinged twice for late fees. The first time, I thought it was a post office fluke. The second time I was suspicious, but I called support and they took care of it. The third time on the very next month, being careful to mail my bill ahead of time, I was angry that the bank was trying to extort fees by their own incompetence, or failure to reach out to the local post office to get them to address their speed of handling. Postal mail sent at the same time to U.S. Bank to other addresses reaches their locations well ahead of U.S. Bank's purported date of posting.

Now that my girlfriend is getting the same thing and she always mails it ahead of time, I'm pretty sure the the state attorney generals or FTC or Office of Thrift Supervision or whatever they are regulated by needs to step in.

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Walter
, US
Mar 17, 2009 10:45 am EDT

U.S. Bank overdraft fees are Unconscionable. I was charged a 35.00 dollar overdraft fee for going over my account balance by 1.29. (this was not the first time) The major problem I have with this is that before I overdrafted I went to the US Bank website and on the website it showed I had enough money to cover the transaction. So I contact the bank and they tell me that it is my fault for relying on the website version of my account balance. There should be a class action suit filed against them just like Bank of America.

JuliePooh51265
JuliePooh51265
Lancaster, US
Jan 05, 2011 10:57 pm EST

This is why I started doing my banking and bill paying online. I can set the payment date a couple days ahead of the due date and it's never late processing at the bank.

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Working Man
Glad, US
Feb 08, 2010 11:55 pm EST

This happened to me before on a few occasions. After numerous phone calls trying to figure out why this was happening when it shouldn't I finally came to understand that their computer system would arrange transactions in a way that maximizes the odds of you having to pay 35 bucks to them. They seem to have quietly changed this at some point. If anyone cared to look into I think this would be obvious. Hey lawyers - This one is ripe for a big time lawsuit.

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2:21 pm EDT
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U.S. Bank excessive wear and tear charges

U.S. Bank Lease obtained on 2007 Porsche Carrera. At end of lease period, lease inspection revealed $746 in "excess wear and tear" charges. These included some scratches along the rims, and scratches on the underside of the car, barely visible stone chip on the windshield, etc. I have had similar, what I consider normal wear and tear on previous BMW's at lease end. BMW Financial Services did NOT nickel and dime (and quarter and dollar) me at the end of the lease, even when I was returning a BMW without leasing another BMW (giving them no incentive not to nickel and dime me). Of note, the Porsche was returned with 6000 miles less than the 36, 000 mile lease allowed. Of course, there never is any credit for coming in under mileage, but perhaps U.S. Bank shouldn't nickel and dime the customer so much.
My recommendation is that if you are going to lease a vehicle, think twice (or ten times) before using U.S. Bank.
I do not know if this is as much a complaint against US Bank, as a recommendation to lease a BMW through BMW financial services. Although my Porsche was nice, my BMW's have also been great and the leasing through BMW FS has been much more straightforward and honest, especially at the end of the lease.

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10:24 am EDT
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U.S. Bank reject all

Dear Sens. Bennet and Udall:

You are my elected representatives in the Senate.

I am writing to inform you of a problem I’m having with my financial institution, U.S. Bank, 950 17th St., Denver, CO 80202. I have instructed my bank to “reject all” payments from my checking account that would cause my account to go into the negative. Despite my instructions, the bank continues to approve certain ACH or recurring payments. My only recourse is to pay a $30 stop-payment fee or a $33 overdraft fee. Sometimes these payments are on card transactions of as little as $1, resulting in a fee/fine of 3, 000 percent!

If I go to McDonald’s and order a hamburger and I don’t have the money, McDonald’s doesn’t give me the hamburger. But my bank effectively gives me the hamburger and charges me $33 for the hamburger or $30 if I want to send the hamburger back. I do not want these options. I want the McDonald’s option where I don’t get served the hamburger if I don’t have the money.

U.S. Bank indicates that this is done for my protection. It doesn’t protect me at all. It bankrupts me. Please do what you can to end this abusive business practice by a federally regulated institution. I have filed a complaint with the OCC and FDIC, but I suspect a law will need to be passed to require this.

Sincerely,

Don Knox

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3:52 pm EDT
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U.S. Bank sleazy marketing practices

U.S. Bank has the sleaziest marketing practices. When my daughter was 18 she signed up for 2 U.S.Bank accounts at an all day rock concert. they were giving out free tee-shirts. She kept getting letters from U S bank for several years with a statement. Finally when she was 21 I called them and threatened to sue them if they did not cancel both accounts. They only cancelled one so I had to call them a few months later to cancel the other one. She never even received the credit cards for the account, but they sent her cash advance checks.

This Sleazy bank markets to 18-25 year olds at Rock concerts, and College weekend parties when they are loaded and/or drunk. Lots of these students and young people are not in any condition to legally consent to U.S. Banks terms and agreements. I am a lawyer and this disturbs me.

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Update by RHesq
Jun 01, 2010 4:51 pm EDT

She was, but when they market at college weekends they are looking for beerfest students.

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4:25 pm EDT
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U.S. Bank fraud??

My Fiance and I deposited some money after hours and then took some out because we needed it right then. We were under the impression that a bit of that money was avalible now and some you had to wait until bussiness hours for it to be in the account. We also forgot to put the check into the deposit envlope as we were in a hurry. We realized it later that night so the next moring I went in and thought I had cleared up the matter. Not long after we recieved a letter from U.S. Bank stating that our account was to be closed because of fraudulent activity. Mind you we recieved no warning that this was going to happen they froze all of our money. Plus my fiance had a check that was being direct deposited that day. So we call the bank and they said that there was nothing that they could do about it we had to call the fraud number and so on. Just to find out that there was nothing that we could do that all of our hard earned money was now theirs. They did however let us know that in 30 bussiness days we would get the money back. Which was a slight relief that we would at least get the money back.
Now we recieved a letter in the mail that we owe 1100 and that if not paid my fiance will be charged with a felony for fraud. We got this call from a lawyer who would not give us any information on where these charges had come from and where our other money had gone but he did know everything about us which i found to be very creepy and unsettling. He did say that we owed $210 im not sure why and the rest of the charges are for lawyers fees. This is just redic, so my fiance might go to prison over something that I thought that I had resolved right from the begining. We wil never ever bank at U.S. Bank again and I will make sure that all of my friend who have accounts with them know how they handle bussiness. I'm lucky that tomorrow I get money from my annuity so that I can play the money so that my fiance does not go to prison over something so stupid. It just makes me sad because that money was suppose to go towards hospital expenses when our baby is born this Novmber. Instead its going into the greedy pockets of U.S. Bank, but I"m sure they needed that money way more than a couple expecting their first child.

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Kingcloser
Phoenix, US
Mar 05, 2012 8:22 pm EST
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U.S. Bank needs to be pressured with Imminent (BK) Threats or Mediation Law and Procedures.
They are basically a giant collection agency. They purchase the distressed mortgage at Extreme Discounts from various key players in the sub-prime arena. They collect aggressively on this paper. They do not play by the rules and need to be pressed hard.

We have completed successful loan restructuring cases with U.S. Bank. They are all long run and brutal battles.

Feel free to visit our website for further details on avoiding a Pending Sale Date.
www.freshstart-mortgagesolutions.com or www.freshstart-legalnetwork.com
You may also call 1.877.297.7011

Good Luck Homeowners.

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11:48 pm EST
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U.S. Bank unfair nsf fees

I put sufficient funds into my account they held my deposits checks in too long and submitted all of the checks from the merchants on the same day which resulted in my check bouncing $476.00 of nsf fees. While making purchases there were holds taking from my available balances ; as the available balances became available I used the atm card to make purchases.

Each of the purchases were made only after calling the automated machine or talking with a customer service rep. I am very disappointed in the unfair business practices of this bank. Something should be done to penalize these banks from eating up the little people. We are being raped over and over again! Switching banks makes no difference. These perps all go to the same school.

The customer service representatives will lie to you and tell you that money is available when it is really not. I will make a complaint with the banking commission and the better business bureau.

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8:57 am EDT
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U.S. Bank customer service

I have a car loan with U.S. Bank. I was receiving paper statements and decided to go paperless with online statements and by receiving email alerts. The email alerts never arrived. Customer Service told me to place them on my 'contacts' list which I immediately did. Still no email alerts. My second call/email to Customer Service informed me that my emails were bouncing back as undeliverable despite the fact that the address is completely correct. They recommended I set up text alerts for my cell phone. I did so. The text messages came...at 5:00 a.m.! On my third contact with Customer Service, they informed me the text messages are random and they cannot control the time they arrive. They also told me regardless of whether my alerts were arriving, it was my responsibility to remember to make payments. After 4-5 months of no satisfaction from Customer Service, I went back to paper statements. I have NEVER had any difficulty with any online banking alerts coming to my email, so something is definitely wrong with the system at U.S. Bank. Lesson learned...never allow your car dealership finance dept to choose your financing company.

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redrob
, US
Jul 23, 2009 3:27 pm EDT

I have had the same experience at US Bank. My email provider said that the US bank emails contain link(s) that have been identified as spam so the email provider is bouncing the entire email as spam. US Bank needs to get their servers off of the spam lists.

U.S. Bank Customer Reviews Overview

U.S. Bank is a well-known financial institution that has been serving customers for over 150 years. The bank offers a wide range of financial products and services, including checking and savings accounts, credit cards, loans, and investment options. Overall, U.S. Bank has received positive reviews from customers, with many praising the bank's customer service and user-friendly online banking platform. Customers also appreciate the bank's competitive interest rates and low fees. Additionally, U.S. Bank has a strong reputation for security and fraud prevention measures, which gives customers peace of mind when using their services. While some customers have reported issues with account fees and overdraft charges, these complaints are relatively rare. Overall, U.S. Bank is a reliable and trustworthy financial institution that offers a range of products and services to meet the needs of its customers.

U.S. Bank In-depth Review

In summary: U.S. Bank stands as a reputable institution offering a comprehensive range of financial services. With a user-friendly online platform and a nationwide network of branches and ATMs, it caters to a wide audience. While it maintains a strong focus on customer service and security, opinions on fees and rates vary among users. The bank's commitment to community and sustainability is notable, and it offers competitive rewards and incentives. However, as with any large bank, there are pros and cons to weigh before deciding if it's the right choice for your banking needs.

Company Overview: U.S. Bank has a rich history dating back to 1863, with a reputation for stability and reliability. It offers a diverse array of financial services, including personal and business banking, wealth management, and payment services. With a broad geographic reach, U.S. Bank operates numerous branches across the United States, making it one of the largest banks in the nation.

Banking Products and Services: Customers can choose from a variety of checking and savings accounts tailored to different needs, from basic to premium options. U.S. Bank also provides a range of credit cards and loan products, including mortgages and auto loans. Investment and retirement services are available for those planning their financial future, and business and commercial banking services cater to organizations of all sizes.

Online and Mobile Banking Experience: The online banking interface is generally user-friendly, with straightforward navigation. The mobile app is feature-rich, offering the ability to manage accounts, deposit checks, and make payments with relative ease. U.S. Bank employs robust online security measures and maintains strict privacy policies to protect customer information.

Customer Service Quality: U.S. Bank provides customer support through various channels, including phone, email, and in-branch services. The bank's customer service representatives are typically responsive and helpful, although experiences may vary. Customer satisfaction ratings are mixed, with some customers reporting excellent service and others experiencing challenges.

Fees and Rates: Account fees and interest rates are competitive but may not be the lowest available in the market. U.S. Bank's fee structure is relatively transparent, though some customers may find certain fees higher than those of other banks.

Accessibility and Convenience: With a wide network of branches and ATMs, U.S. Bank is accessible to many customers. Online and mobile banking services are available 24/7, providing convenience for account management. Opening an account and managing finances is generally straightforward, both online and in person.

Financial Health and Stability: U.S. Bank is known for its solid financial performance and strong credit ratings. It adheres to regulatory compliance, and there are no significant violations reported. The bank's stability seems resilient to economic fluctuations, maintaining customer confidence.

Customer Reviews and Testimonials: Customer reviews from various platforms show a mix of opinions. Common praises include the bank's reliable service and comprehensive product offerings, while complaints often focus on fees and customer service experiences. Overall customer satisfaction trends suggest that many customers are happy with their banking experience at U.S. Bank.

Rewards and Incentives: U.S. Bank offers loyalty programs and benefits that reward customers for their banking activities. Special offers for new and existing customers are periodically available, providing added value. These competitive advantages position U.S. Bank favorably against other financial institutions.

Community Involvement and Social Responsibility: The bank actively engages in charitable initiatives and community service, contributing to societal well-being. Environmental sustainability efforts are part of its corporate responsibility, and it promotes diversity and inclusion within its workforce and operations.

Pros and Cons: Pros of banking with U.S. Bank include its wide range of services, strong security measures, and nationwide presence. However, cons may include higher fees for certain services and mixed customer service experiences.

Final Verdict: U.S. Bank is a solid choice for those seeking a full-service bank with a national reach. Its online and mobile banking platforms are robust, and the bank's commitment to community and sustainability is commendable. Potential customers should consider their personal banking needs and preferences, especially regarding fees and customer service, when evaluating U.S. Bank as their financial partner.

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