Urbanog.com / I don't recommend anyone ordering from them unless you are patient and enjoy being dodged by customer service
I've been loitering the website for a few months, loving the selection but not quite ready to order yet. During this time, I had issues with my Cart. I would add items to my cart and as soon as I logged out, the cart would empty. I emailed customer service, and at first they told me that when items are out of stock, they disappear from the cart. I made it very clear in two of my emails that they weren't out of stock, they were new arrivals and i was able to add them again, but they would keep disappearing. What is the likelihood of over 10 items all going out of stock at the same time, repeatedly? Then they told me it must be my computer... although I've tried on three different browsers and 4 different computers, with the same result. They were uninterested in helping me and insisted it was something on my end.
After that, I was a little reluctant to order but they had a cute pair of pants that I really want and some tops. I placed my order 9 days ago and while they diligently charged my card, I haven't received an email that my order had been processed nor shipped. NINE DAYS! When I call, I'm forced to wait in the queue forever, and after 10 minutes, no one still has answered. I've emailed them with no response.
I don't recommend anyone ordering from them unless you are patient and enjoy being dodged by customer service.
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