UrbanOG
reviews and complaints

On 05/03/2012 I put in an order with Urbanog. I paid 281.60 for the total of the order. On 05/05/2012 I put in another order with Urbanog and paid 133.00 for the total of the order. On 05/10/2012 The first order was delivered. On that same day, Urbanog contacted me by email requesting an additional 414.00 for that same order that had just been delivered.   They also sent me another email stating they needed an extra 952.00 for the second order that I had put in.  I emailed them right back and told them to cancel the order that I had paid 133.00 and they were wanting an additional 952.00(almost one thousand dollars!) and to refund the money that I had already paid, directly back to my  bank account.  I had not received this order.  Instead of doing what I had requested, they applied the 133.00 to the 414.00 that they were trying to bill me for.  This all being after both orders had been confirmed by Urbanog and one of them already delivered. They have closed my account, so I cannot even log in, not even to check the status of my orders. They have not refunded the 133.00, nor do they understand that they do not have the right to do whatever they want with my money.  I never received that merchandise, nor the refund of 133.00.  They are a pay ahead business, not a COD. And if it was legal to charge someone a set price, then deliver and turn around and demand that they pay even more, everyone would be able to do that.  Shoot, I might start doing that.  I mean, if that is they're way to make extra money, maybe we should all do that.   Do not shop at Urbanog.  The price that is set on their merchandise may not be the price they will settle for after you get their product!

Seriously...these people are criminals! After receiving a damaged product, I tried to contact them by phone about returning it as there are no instructions online. You could not get through to any person because when you would press the number for customer service it would just go back to the greeting. When you pressed another number to leave a message, it would state that the system was full. After one week of trying, I randomly pressed other extensions, when I FINALLY got a live person I was told to send a picture of the damaged product and a scan of the original receipt. After doing all of this...I was told that it had been more than 30 days and they would not even give me a credit, let alone give me my money back. I pushed back, and told them that it was less than 30 days since I received the product...they just said NO. Shipping times were really bad too and the products (that aren't damaged) are REALLY cheap! DO NOT EVER USE THIS WEBSITE...YOU'LL BE SORRY!

I ordered two pairs of shoes from this site totalling about 50$ after my discount. and they sent with UPS when I choose USPS so now I'm getting hit with more then 50% brokerage fee's from UPS . I brought this issue to the attention of urbanog.com and i got a very snooty lady who said other people have had the same issue and have been unsuccessful in getting what they want so good luck and gave me her bosses email address. I emailed him and same sort of thing all I got was ignorance . I asked if I send back the shoes could you wave your restock fee I will eat the shipping or for them to call ups and have them sent to a post office I use across the border or to even pay for half of the brokerage fee's as I was not aware of this issue and shouldn't have to pay for this and he refused on all parts. so please beware of this companies horrible service all they want is your money.

If you live in the US, this may be a fine place to shop. I ordered a dress & tights and they are lovely. I live in Canada. They charged me 30 dollars at the door on top of the 10 dollars I had already payed for shipping. So I basically paid almost double shipping. On top of that, it took TWO WEEKS to get here. In that same time frame I have received things from OVER SEAS not ACROSS A BORDER. Not to mention I have NEVER been charged extra for shipping before. I am attempting to get a hold of them but their toll free number doesn't work in Canada and they must check their email once a day...

I ordered two shoes from URBANOG it took ten days for it to come wanted to return them due to wrong size (most of their shoes are not true to size) i called them today [protected] to get the weight of the shipment from the cell phone number that they had on file for me.I guess that they must have caller id because they rejected my call right away for no reason.when i called again from a different number that was not on file, literally less than a minute later they pick up my call right away. I asked the agent what the weight was for the boots that i needed to return and the agent lied to me and said that they where 4lbs for one pair of shoes.For some odd reason i did not believe her.I went to track the shipment on ups website and the exact same boots that That i called about were only 2lbs.That made me so furious! So out of spitefulness she wanted me to would pay for more money to return the boots because they were the wrong size. I been such a loyal customer to Urbanog since I found out about the site April of 2011 that their would not be one month that i didn't order a least one or two pairs of shoes from them.ON SEVERAL OCCASION I HELD MY MOUTH SHUT WHEN I WOULD call about shoes that I really wanted but were sold out of my size and I would always get the same rude agent she would always say "I DONT KNOW WHAT COMES IN IF ITS NOT ON THE SITE THEN WE DON'T HAVE IT CHECK BACK IN TWO WEEK THATS WHEN WE RESTOCK .when you restock SHIPMENT you know what come in and you know what you are paying for. IM LITERALLY DONE WITH URBANOG for anyone wanting to buy from the company please google Urbanog complaints or Urbanog reviews. I was shocked how many bad reviews that I saw but not surprised!

I ordered three pair of boots. One pair was defective in quality, they said the whole shipment; all sizes have defects yet they are selling them for full price. The problem with the second pair of boots was, the right boot was a size 10 the left was an 8 1/2. I am returning all. Buyer beware.

I ordered 3 pairs of shoes of this site they all had defects scratches dents chips I followed the site instruction on the the return it took almost 2 weeks to get the return label took almost a week to get my shoes in the first place i continue to call and email them i have sent the shoes back i still have not received a refund true the shoes are cheap price but be careful customer service is poor i hope they refund my money never again will i order from them.

Will never purchase from again. They refused to answer my question when I asked about their refund and before that kept giving me the round around on how thing operate that wasn't specified in their procedures.

If you get free shipping you're not reimbursed for shipping if you don't like their shoes, and now, I'm stuck with shoes I don't want anymore. Thankfully, I've found a shop that sell many of the shoes they sell. The good part is that I can return my shoes without pricey shipping.

Urban Original is nothing but a huge hassle.