Urbanhom.com / Stay away from them
I ordered patio furniture for a wedding that is scheduled to take place this weekend. The order date was the first week of February. Today is June 8th. It has been OVER 4 months. They promised delivered in 8-10 weeks. When we ordered we believed giving them 4 months was ample time given their 2-2.5 month window. We were wrong. Now we'll be going without patio furniture at our outdoor wedding.
That's not the worst part. The worst part is the way they've continuously lied and hit the truth. On May 28th, after hounding them seeking status updates, they told me the product had arrived and was awaiting pick up from the shipper. Well, that was 11 days ago and now for the past three days the "seller" (UrbanHom) has been contacting the shipper and requesting delays, delays, delays. Why? Because they probably don't have the furniture in their possession yet. They are a bunch of crooks and liars. It's one thing to lack any control over your suppliers. It's quite another to start lying to your customers. Now I have less than 3 days to run out and pay a King's ransom to purchase replacement furniture AND I have to go through the Hell that I'm sure UrbanHom will wage as I attempt to get a refund of my $1, 700... money those ### have had in their hands for over 4 months. Money I could have been earning interest on.