SUBMIT A COMPLAINT

Urban Decay Cosmeticseyeshadow primer potion

Online order [protected]
No response to my complaint ehich I emailed last week and chased:
Copy below:

Good evening,

Would like to know if my below email was being dealt with?

Would appreciate some feedback on the below matter.

Regards,

Greta
Sent from my iPhone

Begin forwarded message:

From: Greta Vadapale
Date: 22 November 2018 at 21:31:55 GMT
To: [protected]@urbandecay.co.uk
Subject: Order Number: [protected]

Good evening,

I have tried to get in touch with your ‘after sales'/‘enquiry dep.' through the online contact form 2 days ago, but have't had an acknowledgement or reply yet. I do however understand- it is busy time of year for everyone.

I just wanted to bring to your attention, an issue with my recent order. The primer potion has a very sharp end to the applicator, which feels like a wire, therefore making the application rather painful to the eyelid. I do have some images if needed to show this.

Very happy with the product, it is just a shame I cannot though roughly enjoy it.

Hoping to hear from you soon,

Regards,

Greta

Sent from my iPhone

Urban Decay Cosmetics
Urban Decay Cosmetics

Gr
Nov 27, 2018

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