Urban Class Gear / Awful company
My story is very similar to that of Jake from Knoxville, Tennessee (See report # 346314). By the way let it be said up front that I do not own a company nor am I trying to sell hats either. I am simply a consumer who had a very bad experience with Urban Class Gear. My nephew has been living with me and on 22 June 2008 he entered the Urban Class Gear website and placed an order for a hat. After 5 days of not even getting an email confirming his order he contacted Urban Class Gear via email and asked if his hat had been sent and gave a transaction ID. Within minutes he received an answer saying that Urban Class Gear needed to know the order date.
So he proceeded to send the requested information. Again within minutes he got a replay, but the answer was and I quote: 'you need to allow at least 10 business days for delivery as stated in PayPal when you ordered thank you your hats will be sent out shortly'. My nephew acknowledged that Urban Class Gear still had time to deliver the merchandise he was simply asking had it been shipped yet and could he have a tracking number. Urban Class Gear never answered.
After waiting for 12 business days; again he contacted Urban Class Gear. Once again Urban Class Gear simply taped danced around the subject giving excuses, claiming to be working around the clock, promising the hat would arrive soon. But did not answer the question asked: 'Has the hat been shipped and can he supply a tracking number'. My nephew sent a number of emails asking the same question over and over and Urban Class Gear just kept answering the wrong questions and never giving my nephew the information he was looking for.
My nephew has been in contact with PayPal because Urban Class Gear has already charged for the hat even though they can't produce evidence that it has been shipped. He has been told he has to submit a formal complaint. I also find it very suspicious that PayPal could not tell us whether Urban Class Gear had any other complaints unless we placed a formal complaint. So I guess what PayPal is saying is: you first have to get ripped off then jump through hoops in order for them to at least listen to you.
In the process of searching for evidence to present to PayPal in the formal complaint my nephew went to find the My Space website where it said the orders were delivered between 7 to 10 business days and it had become private/ by invitation only.
I must say Urban Class Gear or whoever is answering the emails for them has a serious attitude. He/she is very arrogant to say the least. On more than one occasion he/she has contradicted himself/herself making us believe he/she is just flat out telling lies. After reading what happened to Jake and then reading the comments posted by Timmy I have to believe that since Timmy worked for Urban Class Gear it is company policy to Tap dance around the issues.