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uptofive.co.uk / No show baby goods!

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I ordered goods on 19th January, which were meant to be delivered within a week. I was initially concerned as there was no parcel tracking service.
After 2 weeks I sent numerous emails which remain unanswered, phonecalls were not returned.

By the 23rd February I eventually spoke with the owner who continued to blame the postal system, said she'd check things out and again didn't get back to me.
I rang again on the 27th February and she claimed that the goods were returned to her (just that day!) as they had not been collected, but I had used my work address where parcels are always delivered to our clerical support staff - there would never be any need for a delivery slip to be left. (I double checked) I genuinely believe she never sent them - I have used my work address for the last 12 years and have never had any problems.

The owner then claimed she would refund the payment that day. When I rang again today she claimed that a refund had been made on the 27th but I had already checked with paypal and it hadn't been refunded. The money was refunded this evening after todays phonecall.

The owner contradicted herself at various times saying at one time she hadn't received any of my emails and another time that she had replied to my emails but I must not have got them.

Overall, I found this website to be a total nightmare. They had my money for 7 weeks and I got nothing in return but inconvenience, annoyance and a high phone bill! The prices may seem attractive but do not be fooled.

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