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UPS - United Parcel Service / overpromising and under delivering

1 1022 Champlain AvenueBurlington, Ontario, Canada

UPS should ban their employees from using 1 hour word.I called customer service about my package, she said that someone from headoffice will call me back in 1 HOUR. No body called, I had to remind them again. Somebody from head office called, she again promised to call me back in 1 HOUR. This hour was equal to 3.5 hours.Again she promised to call me back in 1 HOUR and unfortunately no one called back. Please do not commit to 1 HOUR, until unless you are ready for it.

Jan 5, 2016

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