The UPS Store reviews and complaints 1
View all 355 complaintsThe UPS Store - poor service
I purchased a mail box 2 yrs ago. I just recently now have a physical location and got notice on October 3, 2009 that my year expired on October 1. Nice notice there. I forwarded my mail through USPS. Apparently they didn't process it and I continued to get mail at the UPS store. The UPS store placed a slip in my box on October 19, 2009 saying that my mail was being withheld unless I paid them $28.00 for that month of service. I told them to ### themselves and forward the mail. They said they were going to return it to sender. Poor service. Their prices are ridiculous. I found out everything you mail USPS from the UPS store is doubled in price and simply walked over to the post office. What a scam. I will be filing a complaint with corporate.
The complaint has been investigated and resolved to the customer’s satisfaction.
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You cannot file a change of address form from a UPS Store, or any other retail mail receiving location. This is a policy of the United States Postal Service and has nothing to do with the UPS Store. They will send you your mail from the store, but they have to pay for the shipping costs to you, and therefore so do you.
Maybe the employee there didn't explain all this to you, but considering you said you told them to go @#$% themselves, you probably just aren't intelligent enough to have understood the explanation. Either way, just so you know, you are completely out of line.