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1.5 356 Reviews

The UPS Store Complaints Summary

46 Resolved
309 Unresolved
Our verdict: With The UPS Store's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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The UPS Store reviews & complaints 356

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12:21 pm EST
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The UPS Store - fraud and scam

On 1/20/09 I had items shipped from the UPS store. The arrival date was to be 1/22/09. On 1/21/09 I learned that the person I was sending the items to was no longer at that address. I called the UPS Store and asked them if it would be possible to stop the delivery, in light of this new info. They assured me it would be no problem. All set. They made the...

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11:14 am EST
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The UPS Store bad treatment of long time customer

I have been a customer since they oppened the store 3+ years ago. The store just changed ownership nov-dec 08. The new owner has no idea what customer service is. I will be leaving and not using any ups services. I feel if they can franchise to such a person what goes on behind the sceans. I had an araingement for the last 3 years that I will pick my mail up at least once a week. Now all of a sudden the new owner wants me to get a new box because I have too much mail. I have not had too much for three years but all of a sudden it is a problem. I would have considered a larger box when my contract was up if she had used a little tact. But instead she threatens me with storage fees.

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EbayPowerSeller99
, US
Sep 08, 2009 10:42 am EDT

they are way better than the post office I can tell you that much...

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Bob Spencer
, US
Sep 08, 2009 12:59 am EDT

toodevine!? wow too much fruity pebbles 4 breakfast lol

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Bob Spencer
, US
Sep 08, 2009 12:56 am EDT

Totally right you cant expect someone to be nice just because you where already there I also use this UPS Store for shipping its probably the best in the Tri-State

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Eric Ray
gibbsboro, US
Aug 05, 2009 11:52 am EDT

Obviously Mr. Devine has had an arrangement with a previous owner that was unique. It is unfortunate for him that the previous owner SOLD their francise to another person. Is it possible that due to their special favors to their clients it was no longer possible to maintain their business?

Favors are not ENTITLEMENTS! Get over it dude!

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1:07 pm EST
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The UPS Store fraud activity, bait and switch, bad customer service, cheater

Do NOT do business with this UPS store. It is the Cheater with fraud ads, and bait and switch traps.

When I rent the mailbox, I clearly told them the mailbox rental is for receive package, and not for mail. The regular mail is able to directly delivery to my home, and I have no necessary to rent the mailbox for them. My mailbox rental is just to get someone to signature the package for me in case I am on working. The UPS store 's young employee and owner agree with my words, and also when I mention the package is too big to be hold by small mailbox, I am told that they will put the package in the floor, and leave a note in the mailbox. When I ask the limitation about the different size mailbox, I am told by young employee that no exactly difference, and just small mailbox's size is too small to hold too much mail, and also I am told by the owner that "Do not worry about that".

The young employee shows me the $25 discount coupon, and I am told by the young employee that I can combine the coupon with 3-month free extension promotion if I subscribes one years' mailbox rental. During the check out process, the UPS store owner appears and he says the price is too cheap if combine two promotions coupon. I point out immediately that it is illegal to refuse their store coupon and their promise. Finally he redeemed the $25 coupon as $15. It is so surprised that store owner negotiates with customer about their store's coupon value. I never to beg anything for him, and I am surprised that their word and they do not show up their respect to customer.

About the coupon, it is highly suggested that the store should send an original copy of the promotion ads to BBB service for investigation purpose, and then the fact will be clear.

The store plays the typical bait and switch tactic: attract the customer with the bait ($25 coupon + 3 months promotion), the break the agreement by some excuses and switch with menace: pay additional $99 to upgrade or lost the incoming mail (since the incoming mail is already on the way and no way to change destination).

Several days later, when I go to UPS store to pickup my holiday gifts, the store owner starts to break the agreement and ask me to upgrade the mailbox by some excuses. To my surprised, my holiday gift is regarded as business item. I tell Ken it is holiday gift and not business item, but Ken roughly shout out that no matter what item it is, the mailbox must be upgrade into business mailbox. Then I ask several times for their formal mail and formal description about the limitation, but they refused to provide related and the business owner (Ken) claims that he will throw my items away or return to sender. As the customer I have rights to know the detail information before and after my purchase, however, Ken refuse to release any information by formal letter about that, and looks like all the rules will rely on her instantly flexible words. Until Dec 24, I still do not get exactly detail information about services. Since he is always give flexible words, and wipe the words out very soon, I can not talk with him by mouth any more.

On Dec.24, 2008, Ken, the UPS Owner blocks my mailbox (#106) without my authorization. It is just 11 days from the 15-months subscription begins.

This UPS store's activity has the significant negative effect on my Christmas shopping, and lots of my friends in this community know her behaviors. We are no longer desire to do business with this dishonest person.

To try nicely resolving the issue I go to the business, however, it is found that the lock in my mailbox is changed and my key does not work since Dec 24, 2009 without my authorization. Also, to my surprise, the business owner does not the refund the fee, and even he abuses the customers with the bad language. I can not believe that this type business activity happens in US.

As my previous words, the business owner issues the bogus advertisement to attract the customer without intention to redeem the coupon. He tries to take advantage the nice customer. I am obviously not happy with their business style, but I am too nice and fall into the trap by his bogus words.

Do not do any business with bad credit business, and he will cheat you again once he cheats you first time.

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The UPS Store - awful experience

Well I had seen this location as a mailboxes etc. for many years, and had not step foot in it since its conversion into the 'ups' 'store'. I put quotations around ups, because as it would occur to me through a phone conversation with a 'customer service' representative, that UPS has no affiliation with the 'ups' 'store', and that they do not even...

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The UPS Store poor service & fraud

My girlfriend and I recently rented a mailbox from this UPS Store in Schenectady (Rotterdam), NY in order to receive mail and packages that requires a signature. We also felt it would be more secure than packages being left on our front porch. The location was also convenient since we pass by the location on the way home from work.

The published hours indicate that the store is open until 7pm at night; however, on numerous attempts to pickup packages between 6pm and 7pm, we've found that the store is closed. According to their neighboring stores in the strip mall, staff and manager frequently close "if they are slow". We've inquired about the store being closed, and there is always an excuse about "no coverage" or "sick employee", etc.

On top of this, my girlfriend recently had an UPS prepaid return (tag supplied by the recipient) and took the package to the store. The guy there charged her a $2 drop-off fee -- no doubt pocketing that money. We have also witnessed them charging other customers a fee for dropping off pre-paid items.

We've contacted UPS Store corporate Customer Service via email 3 times, and received no response. Finally, we called them and we're told that complaints are forwarded to the local franchise owner and they have no control over how things are handled in the individual stores.

THIS IS JUST A HORRIBLE HORRIBLE WAY TO DO BUSINESS!

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The UPS Store gutless hidden charges

Beware UPS hidden fees. I used the UPS store on Cambie near 18th yesterday. I asked whether they did regular postage. The man said yes, put my large envelop on a non-metered scale and charged me $3.52. The impression was clearly that the 3.52 was based on metering. After paying, he then said, 'everything's fine. we'll put in the mailbox for you.' I thought perhaps it is better I put it in the mailbox and said "I would like to put the envelope in the mailbox." That's when things turned funny. He suddenly looked uncomfortable. The man very hesitantly took my envelop to another scale, one that was metered. It was only then that I noticed that the first scale was not a metered one--it was just part of the game. He stood there a long spell and finally, pressed a button and a postage sticker came out. He handed me back my stamped letter and I proceeded to walk out the store. Then, I noticed that the postage read just over 2 dollars! I went back and asked about this and the man said 'we're not canada post so we charge a service fee for putting postage on letters.'

i got angry and replied that nowhere was this mentioned. 2ndly, i was paying close to double just to have ups put on a stamp. thirdly, I was most angered by the theatre of it all--I would have been none the wiser if I had just let them put it in the mailbox and I wondered how many others have simply left it at that for UPS to drop in the mailbox not knowing that they were charged a huge premium over normal postage. They put on a show that they are like a post office so that no one ever thinks to ask about any fees. Moreover, there is no system for the fees charged it seems to me. I paid nearly double my postage. I demanded my money back and after a spat got it back. Buyer beware on UPS, particularly the one at 3495 Cambie.

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lash Larue
, CA
Mar 16, 2010 3:44 pm EDT

I've dealt with this UPS store for many years and and independent one in Kitsilano (Business Mart). Canada Post is pretty hard line about what you can and cannot do. You are not 'supposed' to sell Canada Post postage. You cannot call a private mailbox a "P O Box" in the address.

It is unfortunate they were not more up front about this practice. However, the level of nastiness in this anonymous complaint is typical of the Internet age. All this bile over $1.00? Oh, but Bobong will then spout on about the 'principle' of the matter. Get a life!

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The UPS Store #177
Vancouver, CA
Feb 11, 2009 1:13 pm EST

I am writing in response to Ken's comments regarding the surcharge for postage at our location of the UPS store at 18th and Cambie.

I agree that we should be upfront with customers regarding our convenience fee for metered mailing service and in hindsight we should have a sign indicating that we do charge a convenience fee for letters & postage (since this episode we have posted signs indicating this).

I would also like to clarify some points. The difference in what we charged Ken was not double, it was actually around $.90 for a large letter that would have cost around $2.60. at Canada Post. We provide this as a service to our customers (the nearest Canada Post outlet is 7 blocks away) as there is very little money to be made on Postage. Just so people know, we buy the postage at the same rate as the public, we rent the meter at about $75.00 per month, we buy the ink cartridge about ($50 every 3 months or so) we tie up $500 - $1000 in cash and then, after we close, we take the mail to the post office. Does that sound like a real profit making venture?

Even though we could have handled the situation better, it does not excuse the extreme rudeness and coarse language used by this customer.

We are an independently owned small business franchise that has operated in this neighborhood for almost 13 years. We have an excellent reputation in this neighborhood and have worked hard to build a good business. As for Ken, he’s one of those people that makes you wonder why ANYONE would want to serve people in a retail environment.

The UPS Store #177
Vancouver, BC

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5:49 am EST
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The UPS Store bad service

I went into this store to drop of 4 boxes that were pre labeled with the UPS Label. I waited in line for 15 minutes - to be expected at this time of year. When it was my turn, I went to the counter, the guy rudely informed me that I could leave my boxes on the counter. I said that I wanted a receipt, he said that he could not give me a receipt at that time as he had to serve his customers, so I informed him that I was a customer, he rudely replied that I was not a customer but a drop off so he did not have to help me. I had boxes to be shipped via UPS this is the UPS Store and I am not a customer - huh!So he did not help me and asked the person behind me instead!

If you are looking for rude service or no service at all go here!I have gone to other UPS Stores and received great service with a smile! This Store definately does not fall in this category! I will never go there again and I ship 20+ packages per week!

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John Smitrh
Tempe, US
May 21, 2014 12:46 pm EDT

I have shipped from the UPS store 2020 (Tempe, AZ) for years; however, I went into ship some products when I met the owner. The owner was condescending and did not provide good customer service. I thought this was an employee and had intention of notifying the company about his behavior. When I discovered that he was in fact the owner. His derogatory comments made my family feel unwanted.We will NEVER use THIS location again.

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luke r
San Jose, US
May 28, 2012 3:19 pm EDT

One person's rude is another person's efficiency. You were asking for something he could not provide. There can't be a receipt because you didn't pay him for anything. In fact, you aren't even his customer. Believe me, if you ship 20+ items a week the UPSStore is definitely NOT interested in your business as all you represent is a lot of work, interruption and zero revenue. Businesses go broke doing that!

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UPSStoreArk
Fayetteville, US
Jan 19, 2012 4:39 pm EST

yea i work at a ups store and we are independantly owned, we operate under Mail Boxes Etc. The receipt has no real purpose other than your tracking number is on it. Just write it down or take a picture of the tracking number. He shouldn't be rude tho, but he's probably rude cos he had a long day serving too many customers.

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paulyicecubes
Albany, US
Oct 19, 2009 5:05 pm EDT

Being a customer of UPS is actually not the same as being a customer of a UPS Store. UPS does not own, staff, or operate UPS Stores, as they are privately owned franchises. You dropping off your packages at this store and asking for a drop off summary (as it is not actually a reciept since you are not paying them for anything) does nothing but take time away from paying customers. During the two weeks leading up to Christmas, I'm not surprised that the employee was looking out for his actual paying customers first. Threatening to never go there again to drop off your packages would make no difference to the owner at all. That all being said, he didn't have to be rude. In the future FYI, your tracking numbers serve the exact same purpose as the drop off summary you asked for, just copy them down before dropping them off.

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The UPS Store abysmal customer service

I used UPS Store #5851 to send a package via USPS International Priority to Hong Kong. I was charged $45.00 in what the receipt simply calls "International Shipping." When the package arrived in Hong Kong, I was told by the recipient that the actual shipping on the package was $27. When I called the UPS Store to find out why I was charged $18 more, I was told it was an "up-charge" based on a "percentage" of the actual shipping. If truly a percentage, it would not even out at $45.00, and 66.666667% is far too high a percentage, I think. There was nothing to warn me that there would be this extra fee, nor how much it would be. I was told, like on the receipt, that this was merely the cost of shipping. When I explained this to the owner, she became very patronizing and snippy. In a sarcastic tone she told me that she "didn't know [she] had to make [me] aware" of the extra fees and that these fees were mandated by the UPS Store at the corporate level. When I called the UPS Store corporate customer service, I was told that there were no extra fees mandated by the UPS Store corporation and that individual franchises were in control of their own pricing.

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Library Lady
, US
Jan 11, 2013 5:02 pm EST

I just had a similar rip-off experience in Oklahoma City. I was charged $10 extra dollars for a roll of stamps. It was my own fault for not doing the math in the head when I was paying for it but I was in a hurry and had a lot on my mind. I called them when I got back to work and the guy said it was an "up-charge". I said "But $10?!?" I told him I'd know better next time. UUGHH! What a total rip off!

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ismetoo
Orlando, US
May 15, 2009 10:59 am EDT

Gotta agree with everyone here. 2 weeks ago The UPS Store [corporate] released a 50% of ANY service coupon. I have a framed pic that needed to be shipped to a friend, app. 30X24X3. I took it to my local UPS Store and the clerk wrapped it in bubble wrapped and dropped it into a 39X33X8 box of packing peanuts. I gave him my 50% coupon and he said he accepted it. WITH the 50% discount, to do nothing more than package the picture, he charged me $28.83. I called another local UPS Store afterwards and the clerk told me it would be around $15 to package it up - without the coupon.

When I called The UPS Store National Customer Service I got a "Jason" attitudinal drama queen that initially didn't want to give me his name. They don't answer their CS calls with who they are - that's a red flag right there. I politely gave him the facts and Jason quickly interrupted me to tell me that $60 to package it up is "very reasonable". When I laughed and said he was out of his mind, he hackled up and the hissy started about how they are all independently owned, they set their own prices and corporate takes NO responsibility for what they do.

They're all crooks, they offer no service or guarantee and they don't care about anything except how much moeny they can steal from you. I've never been a UPS fan, always thought their shipping costs were way too high. Now I have another reason to never use them and make sure that I spread the word, too. Awful, awful & crooked. A winning combination!

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Dave
,
Dec 02, 2008 11:46 am EST

Any place that offers postal shipping that isn't an actual post office will up charge and they won't tell you because then no one would ever buy postal services from them.

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Chrissy
,
Oct 08, 2008 3:40 pm EDT

Hello there,
I most recently had another issue with the UPS delivery in my area. I live in Pittston, PA. I have had numerous packages returned with UPS stating I had moved. I have called numerous times to the 800 number on the site and have even gone to the local delivery office several times. This final time for me was the last straw. I called the 800 number once again and did not hang up until I got the corporate number. This was after speaking to 4 people and 2 hours on the phone because no one wanted to give the number up. After I finally got it I called and spoke with an Elaine who assured me the senior manager of the delivery station by me would call me about my issues. I waited 3 business days until I called corporate back. This time I spoke with a Tamara who was totally rude and could not help me. After I asked her who was in charge of her, she replied they were all managers, big deal; she has to report to someone. She finally gave me the name of Scott Davis. When I asked to speak with him she said his mailbox was full, then I asked for his number she then said he didn’t have one. Funny, how could his mailbox be full if he doesn’t have a number? So then I asked for his email address she gave me customerrelations@UPS.COM, which goes right to the group I was speaking with. After I told her I needed to speak to someone higher than her, she hung up on me. Great corporate office they got working there! I called right back and got a Molly, who also told me she would have the manager of the local delivery store call me. It will not happen and I think it is absolutely wrong that you cannot speak to anyone higher, if not just to let them know the experience consumers have with not only getting things delivered but the overall customer support you receive once you call in with a complaint. Anyway that was my two cents, I hate UPS and if I had a choice I would never use them again.

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12:01 pm EDT

The UPS Store rude service, delayed shipment

Owner/Operator of franchise was rude when I asked him for a small strip of boxing tape.
I tracked my shipment a week later to find that this UPS location held onto my shipment for 5 business days before finally shipping it out.

This was a repair shipment with a RMA that had a limited time span (expiration). This franchised location jeopardized my transactions.
Would never use this location again... UPS should be more careful when monitoring quality control in their franchised locations.

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3:01 pm EDT

The UPS Store rude staff

I ask the clerk in the UPS office to box the items that I laid on the counter. Instead the girl filled the box with popcorn and place my items in the box and sealed it with tape. When she brought the b ox out I asked her if it was full, she stated no. I had additional items to be placed in the box. She took the tape off and proceed to say, "I do not want your glass items to be broken." (There were no glass items in the box. The n ext day or today I had additional items to send; again, the girl placed the items in the box along with popcorn. I abruptly asked her to take the popcorn out. I only asked for a box and there were no glass items. The other staff member stated that I did not have to be rude! The other staff member continued on with, you are rude, why do you have to talk so loud, etc. She could not shut up. Of course I will change UP store.

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illinois guy
Deerfield, US
Dec 24, 2010 5:00 pm EST

the manager at this location is an absolute unprofessional. first of all he thinks he is acting under his own authority.
when you cary the ups logo on your front store, you better be able to carry the ups values and standards or professionalism in every aspect of the business
i've been going here for a few times and every single i ask a question to get an explanation about why in this particular store things are different than in other ups stores around the area (where staff is friendly i might add) the only answer i get is " sir, please go to another location from now on"

is this guy really stupid or what
not to mention his store is pretty much empty all the time, even though he is in a populated strip mall plaza
dude, wake up! you need all the business you can get
regular customers like me can go to other ups stores in the area, or even usps or fedex

i know i am not goin back to that place
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paulyicecubes
Albany, US
Nov 03, 2009 10:46 pm EST

If you are asking the UPS Store to pack your items for you, they have to be packed to UPS specifications. Reason being is that anything packed by the UPS Store is guaranteed against damage. You don't want a bunch of empty space in a box when shipping, even if there aren't any fragile items inside. Imagine a half empty box on the BOTTOM of a stack of boxes on the back of a truck. The box splits open, items fall out, all because you don't want packing peanuts for some reason. The employee was just doing her job and based on what you said, you snapped at her.

Next time just buy a box and pack it yourself if you want it done incorrectly.

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The UPS Store do not use them

06/06/2008 at 10:55 a.m. I walked in the Stephanie UPS to ship out some packages and I had one of them insured for $200.00. Well Carol the woman that was helping me asked me what was in the box for security reasons, so I told her that they were Frank Sinatra and James Dean collectibles and personal items which consisted of pictures of my deceased father, pictures of my sisters and me and some signed baseballs. Well her and the other woman working said how much that one of the other ladies that worked there liked them. Well right there my gut feeling was to turn around and take my boxes back. Anyways I saw her put the labels on my box and I took my receipts and left. Well the following week on the 13th my mother tells me that my boxes came, I told her to open them up. One box had my stuff in it with a broken frame which i did get money back for and the other was someone else's box with my label and their label on it. Well for the past month I have been on the phone with Corporate and with this store regarding my missing box and I have gotten no where. Corporate told me that the missing UPS box is not in the system as ever leaving that store and that I should go to the police which I have done and there is now a pending investigation. Carol called me on 07/10/2008 to tell me that Crawford the insurance company for UPS has found my box and that they need receipts now. Well of course I was mad because the word "NOW" was used when I have been waiting a month to find out something. Well Carol and I had a few words and she was not helpful at all. I called Crawford Insurance and they told me that they dont get packages at their heardquarters they just deal with the claims. The woman I spoke to was Grace and she told me that I have to call the main UPS number to find out where the missing package is. So I called the main UPS number and they told me that the tracking number that was given to me was really a return label meaning that the package never left the store. So now Im upset and furious that it doesnt seem that anyone knows what they are doing. So on Monday the 14th of July I called Carol to tell her that I wanted the package that supposingly the insurance company had. Well of course she got nasty with me and said "I'm done with you, I have been dealing with you for over a month and you keep harassing me." She is suppose to be a manager of this store and this is how she is treating me. I have not harassed her but yes I did call to find out where my stuff is which any person in this same situation would of done. Well the phone call ended I called UPS Corporate back told them what happened and they told me that there is nothing that they can do, not even reprimand her because the store is individually owned and that they can only give me $100 back because there is no record of the box being in the store meanwhile I have the receipts. I am now dealing with the police department and the Federal Postal service.

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11:06 am EDT

The UPS Store violation of public trust

North Carolina UPS Store has an apparent scam wherein they seemingly scam the elderly and disabled. Package was taken to the UPS Store by my wife with instructions to send normal ground. She told the clerk normal ground and the clerk responded "Would you like it to go today?" - or my wife thought! What the clerk asked was Would you like it to go 2 day (2 day air). Instead of paying about 10 dollars turned out to be almost 41 dollars for a package to be delivered on a Sunday - when no is there. Communicated to UPS Customer Service and their first response to me was "Do not expect money back from us - we cannot control what franchises do. Besides, you agreed to pay the amount!"
So, not only is service bad, and UPS Stores complain about UPS Coporate, but at least one store has discovered how to recoup what they believe UPS cheats them out of monetarily. Apparently, these UPS Stores have drawn foreign interest - since everyone I have spoken to within the UPS domain, speaks broken english!

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Update by Paul
Jul 22, 2008 9:37 am EDT

Complaint is against more than one UPS store in my region. Notice my complaint refers to "North Carolina UPS Store". Also, the store in question never called nor talked with my wife. I never mocked the managers name nor did I scream, hang-up, etc. Just more lies by lowly creatures known as blood suckers.

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Amytych
West Palm Beach, US
Sep 02, 2009 3:38 pm EDT

UPS sucks at customer service. My son recently ordered a phone from a company that mailed it via UPS and required a signature. I work all day and my son gets home from school at 2:30 pm. Two days in a row, the delivery many came before 2 pm. I called and asked if he could come later in the day - after 2:30 pm. No, they said. We can't guarantee delivery time. Well, I asked, how am I going to get this package? These are the wonderful (sarcasm intended) solutions they offered:
1. have a neighbor sign for it (Everyone WORKS!)
2. come to our office and pick it up. (After work, during rush hour, that is a 2-hour round trip for me and they refused to leave it at a UPS office near my house)
3. select a date when you will be home and we can deliver it on that day. (I work everyday, idiots)
4. have it delivered to another address (work) and PAY EXTRA.

What kind of ###ing customer service is that?

UPS SUCKS and I will NEVER use them to ship any package EVER again and I will keep spreading the work that they SUCK!

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Andrew Oreste
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Jun 04, 2008 10:06 am EDT

There are several issues I have with this article as I work at the store this customer is complaining about. At no time was there any scam in which a question of "2day" was asked. The customer asked when we could have the package there and we responded by saying the dates and prices. She agreed to the price and terms and signed to verify the information. There was no doubt that she didnt clearly understand the cost and what she was paying for. It was not until later that night that the customers husband called and screamed and cursed at my manager. We explained the situation and that the package had already left the store. We even offered to discount a future transaction to help satisfy the customer even though no wrong had been done. After he hung up on my manager in mid conversation we called back. His wife picked up and apoligized for his behavior. I am personally extremly offended that this claim has been made on my character. To accuse me of preying on the elderly and mentally disabled is ridiculous and such claims should not be made without justification. I have a hard copy of the email this customer sent to corporate which is also filled with many inconsistincies. For one he states his wife had used our store for 1.5 to 2 years when at the time we had been open 6 months. He also states that his wife is a repeat customer at our location and that his records reflect we have done this to her before. Our records for the 6 months we were open indicated that this was her first visit.

Last I would like to say that the manager and myself speak perfect english. I am an american citizen, born and raised. The customer had an issue with my managers name which he mocked several times as he cursed at him over the phone.

I personally wished it would not have gone this far and that we could of helped satisfy the customer because that is our top priority. I am truly sorry that the customer feels he was slighted in some way but I can assure that no such scam ever took place. We are ethical, moral people with the intention of helping the customer in any way we can and we are complimented on our outstanding service on a regular basis.

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12:00 am EST

The UPS Store damaged items-not following up with refund

In mid December, my father used the UPS store to mail some valuabe and fragile dishes left by my deceased grandmother. He paid for extra insurance believing they would take care to ship the items. The box was crammed with glass goblets on the bottom and a variety of other items on top. The items were wrapped poorly and fragile was not even written on the outside of the box. Over 1/2 of the goblets were shattered. My father filed a complaint with the store Before Christmas-we heard nothing. He contacted the second time on the 9th of jan and I was told I would be contacted by 1/14 for an investigator to come and inspect package-no one called. Contacted for THIRD time this morning-told someone would call by end of business today-no one called. I want my father to get his money refunded and the insurance returned with no more hassle from this terrible company!

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Angel6666
, US
Dec 31, 2009 11:34 pm EST

Thats too bad! Well, if the UPS Store packed and shipped your package via UPS then they should be able to get you the refund for the value you declared - the shipping cost and the amount you paid for the store to pack your items. Everytime a Package demaged during transit you need to contact the Shipper at this point will be the UPS Store where you shipped your package.
The UPS Store then will call and file a damage claim for you. The next step UPS Claim Dept. will schedule the inspection (sometimes it takes them forever to response) - the last step then just wait foe the Inspector to decide if the items were packed properly or not.
IT doesn not MATTER who packed the items/package - if the Inspector feels that the items were NOT pack sufficiently then he/she will deny the claim.
If THE UPS STORE packed your items then they are will be the one must pay out for the damage; this is why The UPS Store will pack your items well. PACK and SHIP GUARANTEE...make sure you go to the UPS Store who offeres that.
I hope this help.

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12:00 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

The UPS Store I will never do business with ups, the ups store, or mail boxes etc again!

On October 24, 2007, while I was working out of town, my husband brought my computer to The UPS Store and paid to have it shipped to me via next day air ($161.88). When the computer did not arrive at my hotel in Atlanta GA on October 25, I called my husband and then UPS. UPS had no record of picking up the package and suggested I call The UPS Store. The UPS Store initiated a lost package trace. For about a week we feared that all of my translation work and business records were gone for good. The following week, my husband came home and found a notice of attempted delivery. The next day, he picked up our computer at the local UPS distribution center. Apparently the local store employee had painstakingly covered up all the air mail stickers from the previous shipment with white tape and affixed all new new air mail stickers. The employee apparently also covered up the new "ship to" address with white tape and left the old "ship to" address intact, which resulted in the computer returning to my husband in Detroit instead of reaching me in Atlanta. After repeated visits and phone calls to the store, repeated phone calls to UPS, and repeated phone calls to The UPS Store corporate office, I was told that UPS had issued a refund to the local store on November 12, 2007. On November 29, I filed a formal complaint with The UPS Store corporate office since I had still not received a refund from the local store. On December 10, after hearing nothing from The UPS Store, I called the corporate office again and was told that the local store would be issuing a refund sometime this week. Both the corporate office and the local store were unwilling to offer any type of compensation for the hours I had spent trying to obtain my rightful refund, not to mention the days of anxiety I spent thinking I would have to rebuild my records from scratch. I learned my lesson about shipping anything irreplaceable, but I will never do business with UPS, The UPS Store, or Mail Boxes Etc again! When other companies ship to me, I will choose any option other than UPS.

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Lorne Kastner
, US
Mar 29, 2021 9:31 pm EDT

The UPS Store #1557 in Coconut Creek Florida returns my mail from Canada as "Addressee Unknown".
These were government tax notices. He did this twice . I had advised at least 4 times that the mail from Canada had the wrong suite number but my name was the on the envelope.
People cannot read.
I now have to a pay a late payment because it took with letters going back and forth via USPS and Canada Post 182 days by the time the final payment was received by the Canadian tax department.
How mean and foolish can management be after I told them so many times about the minor issue of the suite number being incorrect and cause all this damage$$$. I am currently awaiting the penalty faze of this ordeal.
There is no one to talk to UPS! I should never have signed a Mail Box Agreement. Total lack of security. No respect for the contract that was signed agreed to with THE UPS STORE #1557

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dedevito
, US
Mar 02, 2019 3:47 pm EST

FYI, If you ship an expensive package (value over $999.00) from the UPS store (having them print up the label) you will be charged twice as much for the insurance than if you print it at home. The problem is if you create the label you have to give it to a driver or UPS distribution center, you can not drop it at the UPS store.

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UnhappyMe!
Algonquin, US
Oct 20, 2010 2:43 pm EDT

Went to MBE and asked to send a package via UPS home to my mom in Oregon. I explained that her overage fee for her luggage being over 50 pounds would be approx 90.00. I didn't want to pay that much, so I asked if they could send the package for less. They Assured me it would cost about HALF as much. After they packaged up the items, weighed and measured them, the total bill was 91.22! 1.22 MORE than sending them on the plane. I asked how this could possibly happen, and the associate Laughed at me. Since they had already wrapped them up, I had to pay for them to ship. I think this is a case of Fraud, so I contacted MBE Corportate and they said they would file a complaint with the store and the manager would call me to "explain" why it cost so much! Not to apologize or refund part of the cost, just explain. Still waiting for that phone call. Will NEVER use MBE again. Never!

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New FEDEX Customer
Tracy, US
Dec 28, 2009 6:28 pm EST

Ha ha ha! LOL! Too bad, so sad! Well, you know what "stuff" flows downhill, and you can probably lay these dual fiascos (there are many, many more) at the doorstep of United Parcel Service, through whose crooked efforts these UPS Stores have been forced to cut back on staff, and to lose experienced personnel (they cannot afford to pay them more than minimum wage) because they are all going broke! UPS has userped what was their (MBE's) business, and turned these stores into glorified, unpaid drop-off boxes! That's why there is a 3500 member Class Action proceeding against UPS, Inc. in LA County Superior Court! Early 2010! So, spread the word! Another example of a large corporation screwing over "the little guy", one who has not the "horsepower" to fight back! He/she ends up taking all the blame! Want to get even? Spread the word! 10 people tell ten people tell ten people! Tell them; Do not patronize UPS...and very much so badmouth the company! I won't go back, for I learned my lesson (the hard way) a couple of years ago! (Sorry about the tone of my post, but misery does love company)!

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p.o.'d
Steilacoom, US
Apr 20, 2009 9:36 pm EDT

I'm in combat with a local UPS store. I pay big bucks for a USPS delivery space that will accept UPS pkgs too. If I have them delivered to where I reside, there are 1-2 extra days for delivery, so it takes all of that out of the picture...well so I thought.

I purchased an item online and had it sent to my UPS Store mail box. It was sent USPS from a city only about 40 minutes from where I reside. I thought it strange when after the second week, it hadn't arrived yet. So I emailed the sender of my package. Luckily he had a delivery confirmation that was delivered over 2 weeks before. The red face...the furious thoughts...I can't even describe what I thought could have happened to my $200+ pkg. So I called the UPS Store. I was told, "Oh it's here ready for you to pick up." I exclaimed, "Why wasn't it given to me YESTERDAY when I stopped by to pick it up? Or last week when I stopped in to pick it up?" The idiot said, "Well I'm only part time, so I can't answer that." EXCUSE ME? I pay nearly $160 per year to have SUPERIOR SERVICE...NOT INFERIOR SERVICE! Now the manager/owner refuses to call me back. Says I need to get ahold of him/her. OMG! I PAY YOUR F'ING WAGES! YOU TAKE MY MONEY! YOU REFUSE TO DELIVER MY USPS PACKAGE? MAIL FRAUD!

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erika
,
Jul 14, 2008 1:52 pm EDT

I too will never do business with UPS again! I mailed two framed pieced of art.. they were never delievered to the location in which I sent them. Then I tracked the package on the internet with a notation that said, " The receiver did not want the order and refused this delivery/ returned to shipper." I called UPS and they said they did not even try to deliver it to the forwarding address due to damage that was done to the package. That the store I shipped it from would receive the package back in two days and at that time I (along with the store from which I shipped it) would open it, check the packaging and then determine if a claim could be made. It did not end there. The package actually went to the corporate office in SLC, Utah ( approx.15 minutes from where I live) and decided (without contacting me or the shipping store) to THROW IT IN THE GARBAGE. My claim was denied and my product is somewhere in a landfill right now. Unless my framed art is hanging in someones house. We will never know, because the package was never seen by myself, the customer I shipped it to, or the place I shipped it from. Does anyone know what my rights are here? What can I do? HELP PLEASE!

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12:00 am EDT

The UPS Store false shipping charges

On two occassions we sent personnel to UPS Stores in Florida to send packages to New York. We insisted that these packages be sent the cheapest way possible, which would be UPS Ground. We were told that forms needed to be filled out, and they did not have UPS Ground forms and gave UPS 2nd day air forms. The persons sending the packages are not obviously knowledgeable to shipping charges. We were charged $558.59 for 2nd day air packages being sent vs. $110.58 which would have been charged for ground packages. These packages contained clothing to be donated to a local charity, WE DID NOT NEED THIS PACKAGES TO ARRIVE WITHIN ANY SPECIFIED AMOUNT OF TIME! We feel we are being scammed by the UPS stores. They can send packages UPS ground, but are scamming people into sending them 2nd day air.

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confused
,
Mar 31, 2008 5:10 pm EDT

Were you doing business with this man, contributing to his profit margin or were you dropping off a package to the store where UPS is making the profit and this store owner is servicing you and not in the revenue stream. This is the real world people are in business to make a profit not to provide you a convenient place to drop of your package while you do no real business with him and he has to pay the rent and gas phone and such. If you ship at his counter with his shipping # then he makes money. If have your own Account # then you need to go to UPS directly., UPS is misleading you and taking advantage of that store owner. Not to mention putting their own drivers out of work.

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ann chamberlain
,
Nov 08, 2007 7:03 pm EST

Not only that, they are rude beyond belief. The UPS store in Haddonfiled NJ is owned by a man who is the rudest person I've ever met. I hope his store fails!

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12:00 am EST
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The UPS Store - damaged my computer!

I would like to file a complaint against the UPS Store of Brandon. My daughter sent ms a package from that Store. When I got the package up at my address in Illinois the computer in side was damaged. I was told to have a UPS Driver pick it up the same way I received it. I did just like I was told by the UPS and now that store in your town in stating I...

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