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1.4 2063 Reviews

UPS Complaints Summary

202 Resolved
1849 Unresolved
Our verdict: With UPS's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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UPS reviews & complaints 2063

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4:53 pm EST
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UPS late deliveries, no information

I am increasingly frustrated by UPS delivery, my last 6 deliveries were consistently 2-3 days late. The driver didn't make any attempt and put a fake entry in the tracking system" Recipient no available". But in reality he never made an attempt as i was home that day/time ( since i work from home) and there was no info notice on the door.

My last delivery was a " 2 day service " and reached me after one week. Even then finally i have to pick it myself from the local UPS facility.

I have lodged several complains about it with customer service, but no body ever returned the call.

Even now when i am writing this complaint, i am waiting for a delivery to happen, but i know it won't happen. Interestingly the system shows delivery happened at some place in IL and i live in CT date of delivery is 12/03.

Tracking Number:
1ZV27F180300026714
Status:
Delivered
UPS has delivered the shipment.

Residential deliveries that do not require a signature may be left in a safe place, out of sight and out of weather, at the driver's discretion. This could include the front porch, side door, back porch, or garage area. If you have instructed the driver to leave the shipment with a neighbor or leasing office, this would be noted on a yellow UPS InfoNotice left by the driver.

Delivered
Delivered On:
12/03/2009 5:17 P.M.
Location:
PORCH
Delivered To:
BUNKER HILL, IL, US
Shipped/Billed On:
12/21/2009
Type:
Package
Service:
GROUND
Weight:
.30 Lb

i have kept my last 6 tracking numbers, is there any place i could complain against UPS, i tried calling UPS CS without any resolution.

i have attached two screen shots from their tracking system, i have many more.

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11:56 am EST
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UPS ups does not prctice what they preach

I am a Christmas help employee for UPS in Montana. We make $8.50 an hour to ride along with a driver and deliver packagess. My driver chewed tobacco and spit it out in the street and on peoples property. He drove the truck while texting, he almost hit a small chevy. i had to yell watch it.

We are constantly getting in and out of truck and are told to run, drop pacakege, no pl;astic protection, sometimes no signatures and are told to just drop at front door. Even if the package is visible. They do not respect the helpers . i was told by the driver that the good thing about ups is that they don't drug test. What? Thats scary...

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9:57 am EST
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UPS idiot drivers

I ordered christmas gifts online to be delivered on 12/15/09. My hubby works nites so he stayed alert all day waiting for UPS to deliver. After no sign of package around 7pm that day, i checked tracking. I was alarmed when ups claims that the package was delivered 10am 12/15. Further investigation revealed that driver "claims" the package was left behind a DUST PAN on the porch. WTF... a box containing 299.99 game system was left with no knock, ring, or rap on the door. Not even placed between front door. UPS claim that it is the drivers discretion to leave packages. The driver must be an IDIOT to leave any box behind a flimsy DUST PAN. Right now iam sitting waiting for the replacement to arrive. I will not be using UPS if I can avoid it. They are moroons.

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CJ
, US
May 29, 2009 4:17 pm EDT

So I ordered a few objects online early in the week and it was crucial that they be delivered before the weekend. I got home from work on Thursday and there wass a missed delivery notifcation on the front door. I thought, "Ok, Friday is fine. I will be able to get it all together Saturday." On the back of the notification there is a place to sign that removes UPS from all liability due to lost/damages that results from the driver leaving the package. I signed it and left it on the front door for the driver to see. Well I got home today, Friday, after a long day at work and there was a second missed delivery notification. The idiot either didn't look at the notification or looked at it and ignored it. So I called the number on the notifications. The lady on the other end of the line said, "He was probably protecting your packages because they were electronics." Ok that is fine and all but when the objects need to be recieved before a certain date so I can have everything put together on time it is a little annoying. I am going to the delivery hub later tonight to pick up the packages. If tey lost them or something like that I will rip someone's head off.

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steve721
Riverside, US
Sep 04, 2010 6:37 am EDT

My wife was taking our son to the doctors on Thursday. She got off the highway and was traveling a little country road which the doctors office is on, when a UPS driver crossed the double yellow line. He was coming straight for our minivan. My wife swerved hard to the right to avoid getting hit head on. She ended up hitting the curb and ending up on the grass in front of someone's house. Distroyed the tire on the van, but everyone was okay. UPS driver just kept going. Never stopped. I do some work with UPS in our area, and I will find out from the higher ups in our area who this diriver is. UPS has recently put GPS traking in there vehicles. I have the date and location the incident happened and they can track the vehicle location as well as the speed of the driver. I will find out the truth.

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11:33 am EST
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UPS service

Don’t use UPS for rapid delivering, even you pay money, they don’t care. I have paid 2 days for package delivering from New York to Des Moines, IA. 2 weeks I’m still not receiving my package even the packages arrive in Des Moines after 1 day of purchase day. UPS Des Moines is lazy. I have found out a lot of complains about UPS service in Des Moines. If you want to use UPS service think twice before.

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3:21 am EST
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UPS ups is a lair & terrible customer service

Case 1:
I had a package that sent from UK and confirmed that the package will be delivered before 11am, however the package was delivered about 4pm. It doesn't matter if only few hours later, the most terrified me is the tracking record showed that the package has been signed by me at 11am! The truth is - the Australia UPS driver never ask me to sign me anything, he just left me the package then go ... but UPS lie that I have received it on time which is not true!

Case 2:
The customer service in Australia is terrible! The most terrible customer service I've ever met in my life! I've talked to a lady regarding to the procedure of return the package. The lady called Athena picked up my phone and I tried to let her know my situation but she told me she doesn't really understand, and asked me to talk to the company in UK because she is not responsible on it. after then I explained to her more details and she just cut my line and said thank you for calling bye. This is unbelievable and my first time to experience like this.

Case 3:
Another urgent package which was sent from China at 11 Dec and it has been scheduled to deliver on 14 Dec before 7pm. The online tracking site showed that the package has been arrived to Melbourne, Australia at 12 Dec. I've been waiting a whole day long but the UPS driver didn't come ... so I rang up to the customer service and the lady in Malaysia told me that she had no idea why the driver didn't deliver the package on time. God the shipment delay made everything delay ... I don't know what's wrong with that but I am still waiting for the driver to come, and UPS didn't explain me the reason why the shipment has been delayed even it's already in Melbourne. See below proof photo.

Don't use UPS! UPS IS THE WORST COMPANY I'VE EVER MET! I will not use UPS anymore! Fedex or DHL are better than UPS so so so so much! This is so terrible to deal with UPS and their business manner is totally disgusting!

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12:19 pm EST
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UPS randomly changing delivery address

To make a long story short, I was screwed around by UPS for a couple weeks because they decided to change the name and address on my package without contacting the shipper or myself- the receiver which in my mind constitutes mail fraud.

To see how they enjoy having their time wasted I'm posting the direct number to the Concord Hub so anyone that has been screwed around trying to get a response can call them directly.

[protected] this gets you to Concord directly and you can ask for whom ever from there

[protected] this is the cell number of the Concord supervisor Brent

Enjoy!

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o235
Toronto, CA
Sep 03, 2013 11:28 am EDT

Brilliant! Thank you. My package ended up flying to BC instead of getting delivered locally. I could not get any useful information out of representatives on UPS Live Chat. While waiting, I googled your post, called the number and got my questions answered quickly. Thank you!

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7:02 pm EST
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UPS - lost package

was waiting for a package when I find out it was supposedly delivered and left at my front door, come to find out first they don't know which front door they left it at, then they tell me that it was not delivered to the front door but delivered to my mailman who was suppose to deliver it. I called the company from where the package was coming from they...

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9:38 am EST
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UPS terrible delivery service

Well today I waited all day at home for my package to come.. I got other things to do today, but I stayed home and wait.. I waited till seven and when I check my tracking information, it say that it is resheduled for tomorrow.. I was so mad when I saw this and the thing is this is not the first time it happen to me.. Also before I check the recent tracking information, I called ups and they say that my package is in transit and will be delievered to me today.. But I guess not.. So now tomorrow I have to wait again and the package was sent last wednesday and it take this long for it to come.. For you people find another way to get your package ups is not the way..

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11:42 am EST
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UPS incompetence, lying

Here is the tracking results for my package it was shipped on 11/24/09, (Service 3day). It's now 11/30/09 and my package is still not delivered. But this is not the worst thing. The worst thing is the unbelievable lie they posted on their website. It says "the receiver is on a holiday. Delivery will be attempted when the receiver returns / package will be delivered next business day-no saturday guarantee". How can I be on holiday if I live in a private house in extreme residential area (The closest business is the gas station about 2.5 miles from my house). Above that it's already monday and the last scan is destination scan and delivery is rescheduled for tomorrow. Things like that happen to everyone that uses ups, fedex, dhl, etc. But they should at least post an information like that:
The driver will not deliver you package today because he/she wants to go home early (To recover after thanksgiving... Hangover). That would be a true and maybe I wouldn't be so angry reading the lies they post. If somebody doesn't want to work (I thought we are in recession) let him/her go and hire somebody who will not roll the packages under the belt, even though they're due that very day. Unions+lazy employees+incompetent management=horrible business model. But who cares!

Hartford, ct, us 11/29/2009 9:40 a. M. Destination scan
Hartford, ct, us 11/27/2009 8:16 a. M. The receiver is on a holiday. Delivery will be attempted when the receiver returns / package will be delivered next business day-no saturday guarantee
11/27/2009 6:14 a. M. Arrival scan
Windsor locks, ct, us 11/27/2009 5:45 a. M. Departure scan
Windsor locks, ct, us 11/26/2009 12:42 p. M. Arrival scan
Philadelphia, pa, us 11/26/2009 6:18 a. M. Departure scan
11/26/2009 12:48 a. M. Arrival scan
West columbia, sc, us 11/25/2009 11:31 p. M. Departure scan
11/25/2009 2:04 p. M. Arrival scan
Ontario, ca, us 11/25/2009 6:51 a. M. Departure scan
Ontario, ca, us 11/24/2009 10:33 p. M. Arrival scan
Baldwin park, ca, us 11/24/2009 9:51 p. M. Departure scan
11/24/2009 9:50 p. M. Arrival scan
11/24/2009 2:13 p. M. Origin scan
Us 11/24/2009 11:00 p. M. Billing information received

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3:21 pm EST
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UPS ups package never received

I sent a package to someone through UPS Overnight Delivery. In the morning, I tracked it and the website said it was delivered and signed for. I called the recipient and he said he never got anything. He has a roommate and his roommate said the same thing. The driver claims he gave it to the roommate but we know he got his own package and it wasn't what I was sending. Now UPS is doing an investigation, and they said it will take a week. The package was very important and valuable and I paid a lot to have it delivered. I want to get my money back too. I am very upset about this and horrified by UPS. It sucks that they do most of the deliveries in the US.

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K Schaffer
Bakersfield, US
Nov 14, 2010 3:38 am EST

I sent a large package to my daughter, who lives in an apartment in New York. The cost to send it UPS was $89.29. She works 3 jobs and is never home - I never asked that it be delivered "signature only", and assumed they would leave it! Wrong! Two notes were left for her, and she was to call and set a time to pick it up. She tried to do so, and never could talk to a UPS agent because "their system was down". By the time she finally spoke to someone in New Jersey, she was told the package was on it's way back to me in California and there was "nothing they could do"! I will never use UPS again, and I know I will never see my money again. Worst customer service in our country. Shameful !

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12:08 pm EST
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UPS damaged item in shipping no reimbursement

I recently paid nearly $200 to have an electronic/digital piano shipped by UPS. This item was packed in a professionally designed and built hard-shell case specifically made for transporting this particular item multiple times on the road during concert tours, etc. In addition, it was wrapped shut with several layers of packing tape.

It arrived at its destination damaged beyond repair. The recipient told me about it, I filed a claim with UPS, and they responded saying the latches had come undone and the item had fallen out of the case and was damaged. How the latches had come undone is a mystery as they were locked shut, not to mention the layers of packing tape that would have kept the case closed even if they latches were undone. And, it was obvious then that they knew about the damage prior to dropping off the shipment, with no mention of it to the recipient.

I will never give UPS another dime of my money as long as I live.

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hewhowillnotbenamed
Greenville, US
Dec 16, 2010 9:50 pm EST

Well if you go on the ups website, there are packaging guidelines.. YOUR PACKAGE NEEDS TO BE IN A BOX!
if it's not, you're shipping at your own risk? They don't have workers that hand carry your merchandise.. They have conveyor belts and sorting systems.. If it hits something and the latch comes undone your "professionally designed" case does NOTHING but open up, and while the pkg is still moving and then slides down in the packaging bin, COULD IT POSSIBLE BE THAT... Gasp! The product could come out and possibly be damaged? They have their guidelines for particular reasons! such as this! Maybe it's a good thing you won't be using ups anymore that way if something was damaged because idiots don't package them properly, they aren't shelling out money they shouldn't be!

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11:27 am EST
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UPS scam charge

I called the UPS Store at 211 E Lombard St in Baltimore last week to ask 1) whether there were any fees associated with receiving a package there and 2) whether I would receive a phone call when the package arrived.

To the first question I was told, yes, there's a receiving fee and, if the package is held overnight, a holding fee.

To othe second question I was told that if the sender wrote "Hold for pickup" and my phone number on the package, that I would receive a call. Making sure, I repeated this instruction to the employee, "So if the sender writes 'hold for pickup' and my phone number on the package, you will call me the day it arrives?" He said, "Yes."

But they didn't call me the day it arrived. Wondering why I hadn't yet heard from them, I called the UPS Store. They said, yes, your package is here.

I went to pick it up. They charged me the holding fee.

The person I assume is the manager said it was my fault the package was held overnight. "YOU call. You're supposed to call."

I told him that I was told by an employee of this very store that if the package bore the words "hold for pickup" that I would be the one receiving a phone call. I pointed out the words on my package that said "hold for pickup", followed by a phone number.

He said, "How are we supposed to know to call you? You call if you want to pick up your package."

I repeated my claim using different words (maybe he didn't get it the first time). I asked him at least to acknowledge that it wasn't my fault that I got bad information from an employee.

He responded, "We can't know to call. You call."

More back and forth like this escalated to the point where I was almost shouting, "I was TOLD you'd call! I double-checked! There are instructions on the package to call which I wouldn't have even bothered with if someone at YOUR store didn't give me said instructions."

He wouldn't do that. I don't blame him for saying "I don't want to talk to you anymore, " because I was clearly upset, but I didn't start out being upset.

He didn't hear me, wouldn't listen, wouldn't acknowledge that one of his employees gave me bad information. Nothing. He didn't even know what I was saying.

I can't help it if a business uses UPS to send me packages, but I won't be using them to deliver any.

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9:25 am EST
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UPS pathetic service, delivery not ontime

I ordered some computer components from California, USA to be shipped to me in Lusaka, Zambia. The items arrived at Lusaka International Airport on time on Sunday, but here is what happened on:

UPS’ authorised local contractor, Mercury Express Logistics, phoned on Monday, 9 November 2009, to find out if it was okay to clear the items, so I said yes but they need to let me know the clearance charges. They told me Kwacha 173, 800 (Zambian Currency). She said they would let me know by lunchtime if that was the final charge.
3 O’clock came and went and still no call from them. I phoned them to ask what was going on so the man who answered, Jerome, said I could come and collect the packages if they were ready. As I was working, I asked if I could send my son to go and see them as it would be easier to receive clarification, which they said was fine.
My son went there and was told that the items had not been cleared as payment needed to be received first. This was around 1530 – 1600hrs.
He was told to wait so they could find out what the charges would be. After a few minutes the woman at their branch located at Lusaka International Airport spoke to him on the phone and said they couldn’t give a clearance charge as they did not know what any of the items are except for the cables. Correct me if I am wrong but surely it was on the waybill that these are computer parts/components etc.
After another 15-20 minutes he was then told he had to pay Kwacha 1, 335, 325 that was for customs duty, clearance and VAT. As he did not have enough money he said he would come back the next day to pay.

So, my sent went at around 13:40 on Tuesday, 10 November 2009, to pay:

He was given the amount to pay, the same as yesterday, and paid it in full
He asked when the items were delivered and they said, most likely, only Thursday (bearing in mind that the distance from the airport to them to my house is something like 15 kilometres).
As my son is sorting out the shipment he just got a call from Mercury Express to say that they thought we had paid AIT (Advanced Income Tax – which is only meant to be for goods for commercial and not personal use).
She then turns round and says she didn’t think we would have to pay the AIT after she said she thought we had already paid AIT.
That means we will now have to go and pay another amount and as it is there is already a fuel shortage at the moment and I cannot be going there everyday just to have them say something else is wrong.
On top of this, my son has taken time off studying to receive shipment, then to sort our payment etc. so basically they are just messing us around.

Something very strange is going on. I don’t see how UPS can claim that “An unforeseen event has occurred” when all that has happened is that they have given false information and bad service. I knew that I would have to pay duty and clearance fees but it is not my job to chase them up to find out what these are, only to have them give me a different answer every time!

Is there anyone at UPS I can contact to make an official complaint and ask for a refund because this is now just ridiculous?

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mushabati mashandi
, ZM
Aug 21, 2012 6:34 am EDT
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I am happy customer as UPS Zambia contracted through Mercury Express have been efficient in my case.I received my package from Japan a day earlier than the scheduled date.WOW! During the time the package was in transit, I was able to track its movement through the internet from Japan to South Africa to Zambia.When the package reached in Lusaka on monday earlier than the scheduled wednesday.Now.., thats what I call efficency, proper time delivery.I was able to collect my package on tuesday without any tiring transactions.When i went to the Mercury offices in Chipata, I got package simply by signing on collection.No fees were charged.
I sympathiesize with other customers who have had bad experiences with UPS, i hope all will go well in their next transactions.
For me, its thumbs up for UPS Zambia for a job well done!

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Rosie Kabwe
Cardiff, GB
Oct 12, 2011 11:47 pm EDT
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Can you please find out what has happened to my parcel ref no [protected] Deltec international have confirmed that you have reieved on the 05/10/11 addressed to ALinani Arthur Siame

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zmb1
, ZM
Nov 12, 2009 1:45 am EST

I also saw this:

http://www.importzambiasite.com/about-us.php

Maybe that is why they were messing you around?

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zmb1
, ZM
Nov 12, 2009 1:44 am EST

I'm in Zambia too and have had bad experiences with UPS Zambia, contracted to Mercury Express. Here are UPS Zambia details for those who want to confirm that we are both talking about Mercury Express Zambia (not sure if they are called Mercury Couriers Zambia as some sites seem to list them as that):

Mercury Express Logistics, Authorized Service Contractor for UPS,

Plot 6392 Dunduza Chsidza Road,

Lusaka,

Zambia.

Tel.: +[protected]

Tel.: +[protected]

These Mercury Zambia people also tried to convince me that I have to pay AIT, even though I phoned the Zambian Revenue Authority for confirmation that I do not. UPS Zambia should be changed to USELESS PATHETIC SERVICES Zambia, "Zambian couriers for lack of service and growth in mistrust". I too had to wait around while they made up their mind what applicable customs fees and clearance charges there would be. Someone agreed I may as well have sent the package to Lusaka International Airport and cleared / collected it there myself.

As for UPS in the US, they claim they would contact UPS in Zambia to find out what was going on and haven't even bothered. They claim it's because of the time difference. We both had bad experiences with UPS, not just from the US but Zambia too. Is that not saying something? Why use UPS or Mercury Express Zambia when you can use another Zambian courier that will offer better service than UPS? All it comes down too is that we are pathetic Africans (that's the "P" in UPS) and therefore should be treated like crap. On top of that UPS in the US should be nailed for false advertising. They claim that I could get a refund because my shipment arrived on time and I needed to leave leeway for clearance etc. Is it niallm1's fault and my fault that Mercury Express Zambia / UPS Zambia services are so pathetic; that does not count as an unexpected delay, that is Utterly Pathetic Service (UPS) is it not?

FedEx Zambia offers much better service and treats you with respect; no lies, no BS and in fact gives you more info than you need. I asked them in advance to find out clearance charges for me and the woman gave me that, as well as which flight the package may arrive on and an estimated delivery date. UPS Zambia did none of this. It's a pity you already shipped by UPS. Do not even bother with Mercury Express Zambia, authorised contractor for UPS. Spend a bit more next time on services from something like FedEx or DHL and have peace of mind.

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2:45 pm EST
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UPS lost package refusal of claim

Sent 2 Money Gram money-orders worth $750.00 from Salisbury MD to Aurora IL on 10/16/2009 by tree day ground service.
UPS lost it and refused the claim saying it will only re-imburse the cost of paper!

Not only they lost my $750 but also refusing the claim on flimsy ground.Will make sure to take them to court and let all the businesses in the Salisbury Mall and all my customers know about this company!
(All proofs provided to UPS)

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willlllbur
Fruitland, US
Nov 04, 2009 3:00 pm EST

so just cancel the money order and have it reissued, you dope. Next time, don't use UPS for this kind of "transaction"

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UPS left package in the pouring rain

I waited all day for a laptop and found out at 7 pm that the package was missed at the UPS facility.(put on the wrong truck is what another UPS driver told me.) The next day it was going to rain so I put out a large tote and left a note on my front door to please put it in the tote.The next day the driver left the laptop in the pouring rain but fortunately I got out of work early and the shipper was smart enough to double box the item. If they were too lazy to put it in the tote they should have at least put it in a plastic bag.The outer box was soaked.Does anyone know the number I can call to complain?Their web site is a joke.

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2:31 pm EDT
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UPS damaged/stolen goods

I shipped nine cartons containing household goods, 7 had minimum (automatic) $100 insurance, Two were insured for $300. Three boxes had been opened and goods stolen, the two insured for $300 (original artwork) were damaged. I tried to FILE the complaint on line (yes, there is a form where you enter the tracking numbers) and up popped a message on all numbers "This shipment is not eligible for insurance claims". I EMAILED customer service, was told the cartons had to remain "as is", i.e. UNPACKED until a claims agent could be sent out...unknown when that would be. I needed my clothes, at least those that were not stolen. I TELEPHONED and was told "until an agent arrives, we cannot settle your claim". I was in a one- room efficiency apartment with five damaged large cartons and could not even walk around. UPS makes it impossible to file a claim, much less collect. That was eight months ago, no agent has ever contacted me. I finally had to unpack and toss the cartons out in order to LIVE. UPS is a rotten company. I ship FED EX now with no damages nor stolen goods. A neighbor told me UPS lost her heirlooms and went through the same non-claim nonsense...no claims for her either. Someone should investigate UPS practices and policy lies.

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adollface
Tempe, US
Jun 03, 2016 8:37 am EDT

I ordered 2 concert tickets (was worth $300) from a trusted website to attend a Katy Perry Concert in Phoenix. The package was shipped on September 1, 2014 and arrived in Tempe two days later. At that point, I was under the impression they were going to deliver it soon. Between September 3rd and 12th, someone stole the tickets. I reported it to both UPS and the seller on September 12th. UPS started an investigation and searched for a week without finding the package. UPS called me about it three times and did not apologize. The seller provided replacement tickets and apologized for the inconvenience. I expect more from UPS since it's their fault. I will never use UPS again.

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KrazyK
, CA
Jul 28, 2010 10:10 pm EDT

This end up means absolutely nothing to UPS. When the truck opened the rear door to unload my replacement AV receiver it was leaning on it's corner.
A 50 pound box thrown around while it finally gets to my address with COD charges on a replacement item. I send it back so UPS can through it around some more.
When I finally sort out the paper work my item is shipped. The box looked like it went through WWII. The bottom was taped where the 50 pound AV receiver broke through and hit the ground on it's corner. UPS will never see a dime from me as long as I'm breathing on this planet. Companies like this should be sued for more than the cost of the item. What about the carbon cost on something that has already been shipped successfully from over sees only to have UPS wreck it in one throw! This is the second damaged
unit UPS has shipped me! $4000.00 of garbage...Thanks for nothing you corporate [censor]!

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6:37 pm EDT
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UPS items returned to sender

I had a dispute through Paypal for items that were purchased through ebay. The sender sent the items to me and UPS attempted delivery the first time I was not here. The second day I was not home and they left the info notice. I signed the form for them to leave my package. On Friday I come home that day and find out that there is no package but there is another notice on the door stating that I have to go to pick it up. I immidietly call to find out why the driver did not leave my package. they said they would redeliver on Monday. Someone even called me on Saturday to confirm delivery on Monday. Nothing delivered then either so I call on Tuesday they state that will deliver on Wednesday. On wednesday nothing so I am all fired up and come to find out that Thursday my items were back to the sender and the rep was so freakin rude. Paypal issued a refund($275) because he attempted delivery and so I am out of items and no money because of STUPID UPS. I will not ever use them AGAIN! They tell me that there is nothing that I can do against them? If anyone knows of anything I can try please help!

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Transporter
Hartford, US
Oct 15, 2009 9:16 pm EDT

Next time use FedEx (express saver service). It costs a little bit more than ground. But trust me it's worth it.

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7:44 pm EDT
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UPS delivery problems

Tracking Number 1ZY766V13995017811

I am very dissatisfied with UPS., I pay to the sender for delivery the package in three days. The package was picked up from Florida on time October 5th. Assumes that the package will be arrive at my house on Thursday 8th. October.

I called many times to UPS and confirmed that the package arrived on October 8th . With this confirmation I proceed to bought my ticket (flight) to Peru on October 11th 8.00 p.m. need to be at the Airport Los Angeles. The package did not delivery on Thursday 8th. I called to UPS and indicated that the package was returned to Florida. All the Supervisor did not know Why the package return to Florida.
I contacted Sara, [protected] and She confirm that the package delivery to me on October 8th, Also I let her know that I will trip to Peru on Saturday 11th at 8.00 p.m. by consecuense I am not able to received another day. I tried to contact with Sara at the phone above mention why I didi not received my package on time. She never answer the phone and never return my calls. Also I spoke with many supervisors, and confirm that the package is going to deliver on Saturday 11th. NO WAS TRUE!
I could not lose my Ticket. UPS does not tell the truth. UPS mistake with this shipment?

The errors that UPS do the users need to pay or lose my flight?

Never again will be use UPS.
UPS has to be more seriousness and responsibility in their shipments.

Please investigate and follow the shipment. Why returned to Florida?

Maria Esther Mobley
[protected]@hotmail.com

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Sweetwaterwdp
, US
Dec 30, 2016 11:35 am EST
Verified customer This comment was posted by a verified customer. Learn more

12/29/2016. I have had a package out for delivery on 4 different days now. UPS says it has the wrong street address. I called the shipper and confirmed the address, it was correct. UPS drives by my house every day but can't seem to find me now. I have been in the same house for over 20 years, have received packages by UPS worth several hundred dollars per package. Customer service is a joke .
I think these new drivers are just too lazy to get out of the truck and deliver the items. In the future if I have a choice of delivery companies I will not choose UPS.
I live in Sweetwater TN. And are currently still waiting for this package. DONT USE UPS. If you can at all use a dependable carrier
Danny

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Isaac Floyd
, US
Mar 28, 2017 8:13 pm EDT

2/14/17 . ups left a package at the door, they said . I never got it .. so it was reported as stolen . The shipper sent replacement . Now ups says you must sign for all items shipped. So I sit in the car at the front door waiting hours for all my ups shipping. I am moving as many future shipping to FEDEX .

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Shakuntala Thakur
Silver Spring, US
Jan 01, 2015 4:38 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I ordered camera on 21st Dec. While ordering it said in order that it will be delivered by 29th Dec. However, UPS claim that they delivered at the door on 24th Dec at 6:45 PM. Naturally unaware of any delivery I did not try to open the door to see. Next morning it was gone. Driver of UPS did not have courtsey to knock on door to let me know that there is package worth $900.
Having read so many complaints about UPS, I wish if they go out of business. I am encouraging everybody not to use UPS. Thanks.

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Hill
, US
Dec 11, 2008 7:19 am EST

The UPS person for my route in Hoboken, NJ does not actually deliver my packages. He simply pastes the "delivery attempt" note on the door and moves on. I have complained to UPS about this twice already and posted large notes on my apartment's front door indicating that I am home and awaiting delivery... neither has helped.

In the most recent instance, UPS told me the guy would attempt to redeliver the package on the same day. They gave me a timeframe for redelivery at "around 5PM, " and after calling them at 6, 7, 8, and 9PM, they still assured me he was coming, possibly as late as 11PM because it was their "busy season." He never showed up.

Now UPS is telling me I asked them to hold the package at their delivery center in Secaucus, NJ, which is difficult to believe considering I live in the walking community of Hoboken, NJ and have no car.

Through this process, UPS has also promised to call me back twice and not honored the promise. I have had to explain the situation each time I call, as they do not keep notes on open complaint cases. After hours on the phone, the best they can do is tell me that at some point the driver will re-attempt delivery.

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Bill Warden
Houston, US
Apr 24, 2009 2:29 pm EDT

The UPS drivers here are running a scam that enables them to charge UPS for numerous failed delivery attempts. I ordered a package and the UPS website indicated that a delivery attempt had been made but no one was home. The next morning I left a note on the door asking the package to be left at the door. That evening, the no package, note still there, and website says another delivery attempt was made. Same thing happened the next day. That night I called the service center, and they assured me the package would be left. Well, today the website says that that the driver can't get past the apartment gate code. What a joke! I've been getting packages here for years from UPS, an NO ONE has had a problem getting past the flimsy security gate. Also, how was he able to get to my door the past 3 days and report that no one is home? These drivers get paid by the run, business is slow, so now they are trying to increase their runs at the customer's expense. Now the website says that UPS will MAIL me a postcard telling me that they need access to the gate.

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Kalyani. Venkat
, HK
Apr 04, 2012 11:11 pm EDT

TRACKING NO. h8980885776 - VENDOR DIRD COMPOSITE SHIPMENT PICKED UP ON 2ND OF APRIL AND STILL NOW NO INFORMATION ABOUT THE DELIVERY, DELAY CAUSE IN AIR CLAIMS FROM THE VENDOR WHICH WILL INTURN CALIMED TO UPS ONLY, PLS. IMMEDIATELY ARRANGE TO DISPATCH BY TODAY.

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Home Delivery
, US
Nov 20, 2010 5:02 am EST
Verified customer This comment was posted by a verified customer. Learn more

wait... was this a SIGNATURE REQUIRED delivery?

if it needed an INDIRECT signature, meaning you can sign a form or leave a note where you want your package delivered (front door/ back door/ nextdoor neighbor) then that's acceptable to the driver if he / she sees that's it is a "safe neighborhood"

every company has its good and bad workers...

I don't know how UPS works because i'm a FEDEX Home Delivery driver

they get paid by the hour; ground and HD does not

so future deliveries, don't call/ leave a note on your door

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UPS_is_bad
Abbeville, US
Oct 22, 2010 4:49 pm EDT

Same thing happened on me. I was waiting at home and UPS guy only posted a note on our mailbox.

Problem is that the guy gets the same salary if he does not deliver the package, as long as he leave a note. UPS is a bad business model.

Always try to avoid use UPS. The USPS is reliable. They have access to your mailbox.

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all4Him
, US
Jun 27, 2010 12:53 pm EDT

UPS damaged my property about 6years ago and told me they would take care of it, well the manager kept making excuses and putting me off till so much time had passed and then just basically blew me off and in so many words told me if I didn't like it to get a lawyer and take them to court.They knew that being disabled I was financially unable to do so. That is why UPS is not allowed on my property and I use FedEx which are much nicer to deal with and much cheaper on shipping charges to boot. I now understand that UPS wants the president or so called imitation of one we have now to give them a bailout, which I'm sure they'll get because the democrats want to bankrupt America to obtain their One World Government agenda.

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michael2261
, HN
May 21, 2010 3:45 pm EDT

they lie too much especially here in honduras my friend is currently having a nasty experience with them.years back i had same experience with them i sent a package to my girlfriend in ny it takes two months b4 she finally got and i spent more money on phonecalls and transportation back and forth there offices, cost of which are more than the cost of the actual gifts.

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Cooldude_T
Union, US
Apr 02, 2010 9:54 am EDT

UPS sucks. I called Tuesday and asked for Friday delivery since no one will be home during he weekday. Friday comes and no activities. I called and find out that even they took the request on Tuesday they never put in the system so delivery was never scheduled. And on Tuesday when I called they states that they cannot tell me when the delivery will be made, they keep saying that it will be made between 9am-5pm. I took day and I am now screwed. I need to take Monday off again and I am not sure there will be delivery scheduled on Monday either. I would not trust UPS, I would rather work with Fedex Home Delivery or DHL. I would NEVER NEVER NEVER trust UPS.

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11:24 pm EDT
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UPS not delivery on time

Tracking Number 1ZY766V13995017811

I am very dissatisfied with UPS., I pay the sender for send me the package in three days. The package was picked up from Florida on time October 5th. Assumes that the package will be arrive at my house on Thursday 8th. October.

I called many times to UPS and confirmed that the package arrived on October 8th . With this confirmation I proceed to bought my ticket to Peru on October 11th 8.00 p.m. need to be at the Airport Los Angeles. The package did not delivery on Thursday 8th. I called to UPS and indicated that the package was returned to Florida. All the Supervisor did not know Why the package return to Florida.
I contacted Sara, and many more supervisors, Also, told me I was going to deliver on Saturday 11th .
I could not lose my Ticket. UPS does not tell the truth. UPS mistake with this shipment?

The errors that UPS do the users need to pay or lose my flight?

Never again will be use UPS.
UPS has to be more seriousness and responsibility in their shipments.

Please investigate and follow the shipment. Why returned to Florida?

Maria Esther Mobley

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jamesash
Durham, US
Aug 16, 2010 2:28 pm EDT
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UPS= Ultimate suPer Slow

I was paying UPS 80 dollars for 2 day shipping, and it took one week to reach the state next to mine. Do they deliver with bicycle?

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4:53 pm EDT
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UPS horrible company

Ups is terrible. I originally ordered my iphone from rogers on the 29th of august, due to back orders it was not shipped untill the 9th of september. Okay I can accept that. The package was supposed to be delivered no later than the 14th of september, and after tracking it online, I waited all day for the package to be delivered. It didnt come. I called the shipper, had a track and trace placed on the package and 10 days later, find out that it was lost (Which I think is a load of crap!) I ordered another phone, and it was sent right away. On friday october 2nd the message on ups.com was - 02/10/2009 20:37 the package was missed at the ups facility, ups will deliver on the next business day - so I called ups this morning to find out if it going to be coming to me today, only to be told that they have no idea if it was loaded onto the truck, but "they will send a message to the distribution centre to find out what is going on and have them call you back" which again is a load of crap. I have been calling them every hour, on the hour to find out if I have to sit here and wait all bloody day again, only to have the package not show up, or if it is going to be delivered tomorrow, either way, I dont care, just send me my bloody package. At this point, I am not holding my breath, I am wondering if they even have it, or did it get "lost" again. Ups is terrible, they lie to customers only to satisfy them, they are lazy, and the worst part is that ups canada has no corporate number you can complain to. I will never use them again, if any company says they use ups to ship me anything, they will lose my business. Only if we all boycott ups, will companies start using more reliable services like canada post

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UPS Customer Reviews Overview

UPS is a global leader in logistics and transportation services, providing reliable and efficient delivery solutions to businesses and individuals worldwide. With a strong focus on customer satisfaction, UPS has received numerous positive reviews from satisfied customers.

One of the most notable strengths of UPS is its extensive network of delivery options, including ground, air, and ocean freight services. Customers appreciate the flexibility and convenience of these options, as well as the speed and reliability of UPS's delivery times.

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In addition to its delivery services, UPS also offers a range of value-added services, such as packaging, printing, and mailbox services. These services are designed to help businesses streamline their operations and improve efficiency, while also saving time and money.

Overall, UPS has earned a reputation as a reliable and trustworthy logistics partner, with a strong commitment to customer satisfaction and a wide range of delivery and value-added services to meet the needs of businesses and individuals alike.

UPS In-depth Review

Website Design and User Experience: The UPS website is well-designed and user-friendly. The layout is clean and intuitive, making it easy to navigate and find the information you need. The search function is efficient, allowing users to quickly locate specific services or track packages. Overall, the website provides a seamless user experience.

Range of Services Offered: UPS offers a comprehensive range of services to meet various shipping needs. From domestic to international shipping, they provide options for both individuals and businesses. Their services include express delivery, ground shipping, freight services, and specialized solutions for specific industries. With such a wide range of services, UPS caters to diverse shipping requirements.

Shipping Options and Pricing: UPS offers flexible shipping options to accommodate different budgets and delivery timelines. They provide various delivery speeds, including next-day, 2-day, and ground shipping. The pricing is competitive, and they offer transparent cost calculators to estimate shipping expenses. Additionally, UPS offers discounted rates for frequent shippers and businesses, making their services cost-effective.

Tracking and Delivery Updates: UPS provides excellent tracking and delivery updates. Their online tracking system allows users to monitor the progress of their shipments in real-time. They provide detailed information about the package's location, estimated delivery date, and any exceptions or delays. UPS also offers email and SMS notifications to keep customers informed about their package's status, ensuring a hassle-free shipping experience.

Customer Support and Communication: UPS offers reliable customer support and effective communication channels. Their customer service team is responsive and knowledgeable, assisting customers with any queries or concerns. They provide multiple contact options, including phone, email, and live chat. UPS also offers a comprehensive FAQ section and self-help resources on their website, ensuring customers can find answers to common questions easily.

Reliability and Timeliness of Deliveries: UPS is known for its reliability and timely deliveries. They have a strong track record of meeting delivery deadlines and ensuring packages arrive on time. With their extensive network and efficient logistics, UPS consistently delivers packages within the estimated timeframe. Customers can rely on UPS to handle their shipments with care and deliver them promptly.

International Shipping and Customs Handling: UPS excels in international shipping and customs handling. They have a global presence and offer seamless shipping solutions to over 220 countries and territories. UPS provides assistance with customs documentation, ensuring smooth clearance at international borders. They also offer specialized services for international shipments, such as customs brokerage and trade compliance solutions.

Packaging and Handling of Goods: UPS prioritizes the proper packaging and handling of goods. They provide guidelines and resources to help customers pack their shipments securely. UPS offers various packaging options, including their own branded packaging materials. Their trained staff ensures that packages are handled with care to prevent damage during transit, giving customers peace of mind.

Insurance and Claims Process: UPS offers insurance options to protect shipments against loss or damage. They provide coverage based on the declared value of the package. In the unfortunate event of a loss or damage, UPS has a straightforward claims process. Customers can file claims online and track the progress until resolution. UPS strives to provide fair compensation for any valid claims, ensuring customer satisfaction.

Sustainability and Environmental Initiatives: UPS is committed to sustainability and environmental initiatives. They actively work towards reducing their carbon footprint through various measures, such as optimizing delivery routes, using alternative fuels, and investing in eco-friendly technologies. UPS also offers carbon-neutral shipping options, allowing customers to offset the environmental impact of their shipments.

Overall Customer Satisfaction and Reviews: UPS has a strong reputation for customer satisfaction. They consistently receive positive reviews for their reliable services, timely deliveries, and excellent customer support. Customers appreciate the convenience and efficiency of UPS's shipping solutions. With their commitment to quality and continuous improvement, UPS remains a trusted choice for individuals and businesses alike.

How to file a complaint about UPS?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with UPS. Make it specific and clear, such as "Delayed Delivery" or "Damaged Parcel."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with UPS. Mention key areas such as:

  • Service issues: Delays, lost packages, or delivery errors.
  • Customer service interactions: Responsiveness, attitude, and resolution efforts.
  • Product handling: Condition of the package upon arrival.
  • Billing and charges: Any discrepancies or unexpected fees.
Include specifics of any transactions, tracking numbers, dates, and locations. Describe the nature of the issue, steps you took to resolve it with UPS, and the company's response. Explain how the issue has personally affected you, such as missed deadlines or financial loss.

5. Attaching supporting documents: Attach any relevant documents such as receipts, photos of the package, correspondence with customer service, etc. Be cautious not to include sensitive personal information.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses incurred, and the 'Desired Outcome' field to clearly state what resolution you are seeking from UPS, whether it's a refund, an apology, or any other specific action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Keep track of your complaint by regularly checking for any updates or responses from UPS on ComplaintsBoard.com. Be prepared to engage in further communication if necessary.

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