UPS
reviews and complaints

An overnight delivery was shipped via ups on april 9th as follows:
Tracking no: 1z 82y [protected] 2 tracking history at 8 pm on april 10, 2009
Brooklyn, ny, us 04/10/2009 5:30 a. m. out for delivery
04/10/2009 12:19 a. m. arrival scan edison, nj, us 04/09/2009
10:47 p. m.
Departure scan 04/09/2009 5:55 p. m. pickup scan
It was a very important package. I could have driven and send it in one by road.
This is the last time I will use ups. a very unreliable carrier.

I recent opened a new business and personal account and because of a delay in shipping me my checks by USPS a rush was issued to expedite delivery. Little did I know that meant UPS. My checks were delivered on Saturday to the wrong house and left on the front porch in the rain. Needless to say the rain did not ruin the checks; it was the dogs that got the packaged, shredded them all over the yard and into the field, then the rain did their damage. Once the man cleaned up his yard, he delivered the trashed packages to me. I promptly called UPS and was told to hold on to the packages for 5 business days. I would be contacted by the damage department. I said I would have to reorder checks which I would have to pay for AGAIN. He said to discuss that with damages when they called. Of course I was suppose to put a monetary value on my checks. On Monday I called the bank to reorder checks and I had to put a stop payment on checks that were not in the mess I was holding for the UPS damage people to contact me about. This increased MY EXPENSE because of UPS's mistake. I called back and was told to advise the damage people of this when they called. It is now Friday, five days later. With no call, I called back. After talking to several unhelpful people I was told, I, or my bank account, would not be reimbursed by UPS because of an agreement they entered into with the shipper. The shipper had to submit the claim. The shipper is the company that prints the checks; they have nothing to do with my bank charges. When I informed UPS they if I make a mistake in my business, I don't tell my clients to suck it up or figure out how to fix it themselves, Lindsey told me, "different companies do it differently". Yes, BAD COMPANIES SERVICE THEIR CLIENTS BADLY. After going up one more level of management, I was still told I would not be reimbursed; I asked for information on the shipper so I could contact them. UPS does not have that information. I would have to contact my bank, who would then have to contact the check printing company, and I will never get my money back. UPS is the MOST WORTHLESS, PATHETIC EXCUSE FOR A COMPANY I have ever seen. If you are receiving a shipment via UPS, stock up on aspirin and nerve pills now; you will need them if you have to deal with these ###S.

Don't use UPS if you want your package in a timely manner. This is the 2nd time I've been burned by this company and the last time. I'm an office manager and starting tomorrow we are switching to Federal Express. Yes they are slightly higher in price but at least they deliver on time.

3/31/09 - I'm left a ticket but no one knocked or rang the bell

4/1/09 - the info notice states that the package will be delivered from 2-5pm. Its now 6pm and nothing - NADA, just some representative giving the usual party line about how sorry they are.

USE FEDERAL EXPRESS. UPS's services have declined and continue to decline as the competition narrows.

UPS does not deliver to po boxes. Ups takes packages from shippers addressed to po boxes. FRAUD
UPS randomly checks for a name to match and sends the package to an address with the same name on the package. THEFT Anyone at the random address can keep the package (this has happened several times to myself and my daughter once she is aware of). I designate delivery from a shipper to my po box. This is where I want the package delivered unless a card is sent to my po box and I designate to pick it up or have it forwarded to an address different. UPS does not encourage a system to find packages outside of the tracking number. If the tracking number is lost or the shipper goes out of business too bad (unless a court issues a subpeona). If there is a fire in the home, loss to car and or any other reason UPS doesn't care what happened to the package in question. This gives an open door to loss, theft and non recovery of the package. Customer service is rude. I still have packages missing I am trying to get a tracking number on. I get no help from UPS.

UPS absolutely sucks, they ring your doorbell and make a run for the truck. If they do deliver your package they just leave it out in front of your door to be stolen, or if you live in an apartment complex they leave it at the main building and don't notify you as to where they delivered it to.

I once got a guitar delivered by them, when I got it the guitar was just inside a box with absolutely no packing material and the guitar was severely damaged. The second guitar I got from the same company via FedEx came with proper packaging and in the original box.

UPS once left a package outside my house while I was home and failed to even ring the doorbell or knock, it was like a phantom delivery. The package happened to be a hard drive, and living in Nebraska the temperature changes pretty rapidly. Needless to say the hard drive failed to work when I went to install it.

Don't even get me started on the tracking, needless to say it's nonexistent. About all it can tell you is, UPS has your package and you better hope to god you get it one piece.

Word for the wise, stay away from UPS. Their name should be changed to Unbelievably Poor Service.

Had a loss last November. Somewhere along the UPS line their gorillas destroyed a shipped item that was packed according to their specifications and it was insured. As it was a one of a kind item, had to immediately refund Buyer his money and freight charge. First, UPS tried to say it was not packed according to their regulations and denied the claim. Upon having to review pictures of the packing, destroyed box (elephant sat on it?), and the item, they agreed it was packed correctly. That was Dec 31, 2008. Sent them by their fax number documented claim form on January 8, 2009. Called several times to person handling it, said was being process and check would go out "very soon". Called again 2/13/09, and person no longer works for them. Show claim was approved, but show no file nor claim form received, therefore can do nothing. Told me to resubmit claim for and they would follow through. When, after they are bankrupt, which I understand is where they are heading. Local employees say they have lost business to other companies and are not busy at all. Because of their attitude, we have switched to Fed-X and LOVE IT - much cheaper (20%+) and much better personalized service at the receiving station. I'm having other merchants tell me they almost never get paid by UPS on claims, give up, and change to Fed-X. Most of our incoming is now coming Fed-X rather than UPS. Another ICON about to bite the dust.

In the last 3 months I have had 3 packages delivered from UPS crushed. The latest package had "Fragile Handle with Care" tape wrapped around the package 3 times, clearly making the package as fragile. The contents were glass that had been properly double wrapped in bubble packaging and then placed in side the box within another nest of packaging. The contest should have been safe if the package was handled properly. Instead the package was crashed and the contents broken.

What burns me more is the driver actually delivered the crushed package!

Two of the 3 packages delivered from UPS to my home in the last 3 months have had damaged contents. The recovery/replacement process is long and tedious. I personally will not use UPS again, nor will I shop with vendors that only ship UPS ~ It is a small stand against a huge company but obviously they care nothing about the consumer.

UPS tried to deliver a parcel and no-one was home. They left a card advising me that they would attempt the next day. On the card was a brokerage fee of 36.98. The item that was sent to me by some stupid idiot in California DVS Sales sent to me a dvd and a secure digital card weighing what 3 oz. This has no value and DVS Sales could have put it in the mail for 3.00 bucks. UPS run everything through a supposed brokerage and charge the customer for this.

If you are in Canada and want something from the U.S.A. DON'T USE UPS. Use parcel post. Avoid this UPS rip-off.

UPS local store shipped fragile items, they packed and I paid for fragile packing and postage. Shipment arrived completely damaged, elephant sculptures all broken. The shipment was sent back to Universal City, UPS store. After holding for 2 weeks at the store, they called and told me to pick up the damaged merchandice a check was released for their value back to the store. The next day UPS store called me to bring the package back or they would not release check. The broken elephants had already been placed and picked up by trash collection. Even though the store had the open and damaged package for over a week for inspection, which they did, they now will not release check without broken elephants.
UNETHICAL and a scam and their Promise means nothing.
NEVER AGAIN!

I have a retail business that opened in October, 2008. It is a storefront in a strip mall on a prominent corner in a small town. I have a sign both on the street and above the store. BIG illuminated letters, 20 full feet of windows, address prominently displayed, and hours of operation, 6 days a week, posted clearly to the immediate left of the door. My customers have no trouble seeing the hours, and neither does Fed Ex. UPS, however, cannot seem to deliver my inventory.

Since October, UPS has failed to deliver FIVE shipments. When I track them. I find that they claim to have "attempted" delivery three times, and sent a postcard. All of which is pure nonsense, of course. No notice has ever appeared, and no postcard has ever been sent. In fact, they drive right by and pretend they attempted delivery. I have had to pick up my packages from their distribution center three times, and complained them into actually delivering them twice.

Whenever I know I am being sent anything through UPS, I stay all over it. Just today, though, I called a shipper regarding inventory that was supposed to arrive last week. I thought it was being sent Fed Ex, and wondered why I hadn't received it yet. Lo and behold, UPS had it. I got the tracking number, and called them just before they sent it back! Now, this isn't Aunt Tillie's birthday gift, this is product, and each day I don't have it is a day I can't sell it. So I tell them I have had enough. I want to pick up all my packages because their drivers are lazy and undependable. Guess what? The stupidvisor mumbles on that gee, golly whiz, she doesn't think the clerks would be able to call me or e-mail me that a package was there, but the drivers could just leave a notice. I repeated that the drivers don't leave notices, adding that she clearly doesn't understand the problem. She says it was three different drivers. I said that tells me she has big employee problems, and that it is as systemic as I suspected. I'm not hiding the storefront, I tell her. I don't have an invisibility cloak over the sign. Well, gosh, she just doesn't know what to do. I asked for someone who did know what to do, and gee, there really isn't anybody. Yeah, right.

I finally gave up, hung up and changed my purchase orders to read, "PLEASE SHIP FED-EX ONLY!"

Incredible.

I sent a package through them which included my fingerprints and social security number-- THEY LOST IT and cannot find it. The manager is a jerk. He did not care and was unwilling to do anything except "put a tracker" on it. They are not trust worthy. I wish I would have read the other complaints before I did business with them. Because of the important information that was contained in the package, I have contacted my lawyer.

Lenovo from China shipped a laptop to me to the United States.

On the first delivery attempt on 11/26, the driver left a note that another attempt will be made on Monday 12/1 which is after thanksgiving. I called the phone number listed, I asked the package to be held at the local UPS office, so that I can pick it up. The automated message said there was a problem with processing the request and that I should try later.

Later I used the website to do the same. It was the thanks giving weekend and so the following monday I went to the UPS center and they said the package was again out for delivery and that it was the third attempt. Apparently there was another attempt made on 11/28 at 5pm, which was earlier than what the note said. If I had known that, I would have been home at that time. I was given a phone number which the automated message didn't help.

I came back and went to the website again where I tried to change the delivery method and I got an error which asked me to call [protected].

When I called that phone number and I was told that it was the wrong phone number and that I should call [protected]; but the lady was kind enough to transfer me.

I am tired of running around behind UPS and most importantly waiting for the express package to arrive.

UPS is our chosen payroll delivery company. Recently they have proven to be the flakiest, most unreliable one. At Christmas time, we paid our employees on Wednesay, Christmas Eve, because we were closed the rest of the week. The package was Next Day Air. It reached us here in Alexandria, but our delivery driver "forgot" our package at the hub. If this wouldn't have been payroll, I would not have cared as much.

When I started calling UPS, they said they would leave our local hub a message to call us back within 1 hour to let me know if I can just pick up our package. The local hub is less than a mile from the office. They did not call. We called the 800 number back, and they said the first message was never sent, and they w0uld send another. We would receive a call within the hour. They refuse to connect you or give the number of local hub. We played this game 3 times. Finally, I was told it was arranged to be delivered by 5pm. So, an hour later, at 4:45, the local hub calls and tells me that they have found our package and can go ahead and pick it up. WHAT? They just said it was being delivered. I have been trying to pick it up all damn day!

So this week wednesday, our first payroll of the new year, the driver goes to our payroll company to pick up our payroll. They pick up all packages EXCEPT ours. It is left behind. So, they pick it up the next day on thursday. This was originally to be sent Next Day Air, so it's already a day late. I start tracking the package to be sure the "Christmas Debacle" doesn't happen again. The package is guarenteed to be here by 10am. Well, after a cross country tour, it arrves in Lafayette this morning where adverse weather conditions were reported on the tracking history. OK, it is 70 degrees and sunny in Lafayette today! How are those adverse conditions? It arrives in New Orleans at 7:50 and leaves at 9am. We are 4 hours away from New Orleans. So, they've missed the 10:30 delivery for sure. And they are definelty too late for the package to have been put on the delivery truck this morning. I call, and all they tell me is what is on the tracking summary online. I wanted to know if the truck would come directly here from New Orleans, or stop at the hub. I am willing to pick up the package again. But, I am not waiting until 5pm for someone to "feel" like calling and telling me it's available. I am going to request we change our delivery to FedEx. This is highly unacceptable, expecially when it comes to employee paychecks. Wish Me Luck!

UPS Store on Cambie near 18th likes to convey impression that they are just like the post office, so when you ask them to weigh something for postage, they put it on a meterless scale and add a hefty premium to whatever Canada Post would charge. You then pay them, and likely you would leave it as that as they tell you they will take care of it. Little do you know that they then take the package or envelope to a metered scale and apply postage sticker that is a lot lower than you just paid. I am not against UPS charging a service charge for doing basic Canada Post duties but they should announce this to the customer or have it posted on the prices board. They don't do this because they want you to think of them as like Canada Post. Beware, especially the Cambie near 18th branch.

I'm in Gig Harbor, WA, and was affected by bad weather here over Christmas. Still, a gift I ordered for my husband that was supposed to arrive on 12/22 is still not here on 12/30. Every day, the UPS website shows that the package will be delivered "today", yet when the day comes and goes, the date simply rolls over to the next day. So I have zero confidence right now that my package will arrive at all. I've called once so far but they basically said there's not much they can do, just wait and see. I have a feeling they'll be hearing from me again when the package does not show up today.

My mom also paid $128 to have a package sent next day air from Detroit on 12/23, but that package hasn't arrived yet either. Is it fair to charge someone $128 when you know you can't make the guarantee? I'll bet they smiled at her, looked her in the eye, lied to her, and took her money, knowing full well they were covered by their "no guarantees during holidays" clause.

I would advise anyone to not use UPS. Use Fedex instead. The packages I sent Fedex managed to get to my mom by Christmas, and the weather in Detroit was no better than it was here. So explain that one, UPS.

First off this number given does not work they may call you but you maybe not call back... great rightttt NOT so i my package was suppose to come 5 days earlier than it did. I got one part of the package and not my skis therefore had to miss my ski trip. They told me that my package was at the central location THIRTY MINUTES AWAY so i went out there to get them and they could not find them and told me they were on delievery... first lie i got home then they were not there so called ups they had someone call me and then they said they were closing in 15 minutes and i could come get them so i said id be right there since i was already on the road... then they said welll we actually dont know where they are SECOND LIE. so they finally came to the conclusion that i would not beable to get them until monday soo today is monday i was suppose to go pick them up but some lazy piece of ### women did not put in the request so then i was going to meet the driver to get them. So i drove and sat at the stop where i was suppose to meet him for THIRTY MORE MINUTES then drove up and down the road. THIRD LIE... now i am still waiting for the call to get them

The driver that just delivered my package was totally rude and unprofessional. Granted my dog barks at everyone and especially the door bell. However, I have never opened the door before and had any delivery person start swinging their clipboard madly. That's probably why my 20# mutt started acting like he was going to protect me. Mind you... he only barked... but this driver wouldn't quit swinging his clipboard aggressively even though I asked him to stop. Then when I finally caught the dog who was chasing this wildly swinging clipboard back and forth the driver was very short with me. He told me he couldn't bring the package up our snowy driveway and I would have to have someone come to the truck. I requested his name and he got real defensive and wanted to know why. I told him he was rude and of course then I definitely didn't get his name. I guess I should have asked him if he preferred me to send my 5 year old or 2 year old down the lane to get the package. Gee, what happened to the UPS drivers having 2 wheeled carts? Oh well, I left my children unattended and drove my SUV to get the package.

My suggestion is don't hire drivers who have a dog phobia and secondly teach the drivers to ask for assistance if needed and not just be rude and demand customers do things.

I am sorry if our little mutt scared him. However, I had already figured that a 100# package would be difficult to bring up our snowy lane and if he'd been a little courteous, I would have offered that I drive down the lane to get the package. I did it anyway, but now I know what I never ship my packages with UPS.