Menu
UPS Customer Service Phone, Email, Contacts

UPS
reviews & complaints

www.ups.com
www.ups.com

Learn how the rating is calculated

1.4 2063 Reviews

UPS Complaints Summary

202 Resolved
1849 Unresolved
Our verdict: With UPS's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for UPS has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Click here to get notifications about new complaints of UPS. We promise not to send you any unrelated messages
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review
File a complaint

UPS reviews & complaints 2063

Filter reviews by rating
5
0 review
4
0 review
3
1 review
2
0 review
1
11 reviews
Sort by:

Newest UPS reviews & complaints

ComplaintsBoard
M
8:52 pm EDT

UPS your employee while on duty meakn out with my wife

Heres a complaint for you Ive been married too my wife for 22 years a guy that works for ups delivers shoes too Frisches started maken passes at her they hooked up till i busted them but now were left with my 24 years of marriage at risk my 3 children devistated and he wont answer my phone calls he works for ups in Cincinnati
His name is Jim(james) Miller his cell number is [protected], he deliver shoes to frisches in Norwood ohio on montgomery rd, now myself my wife and my whole family are tryen to put our lives back together whilke this coward while working hits on others mens wives thinks its a joke and wont call back he also has children and a family so can anyone direct me to a number or something where I can file a formal complaint with ups on this guy..My email is [protected]@zoomtown.com my cell number is [protected] any help will be greatly appreciated his wife and children have every right to know just as myself and my children had that right.

Read full review of UPS and 3 comments
Hide full review
3 comments
Add a comment
Jack Soft N.
Jack Soft N.
Borger, US
Apr 13, 2009 5:35 pm EDT

shoes for BJ! even exchange. quit cryin.

Z
Z
zx
,
Oct 09, 2008 9:37 am EDT

I am thinking you are messing with giving someones cell number and info out...

Besides maybe your wife got free shoes or something from him...

L
L
Liz
,
Sep 24, 2008 6:58 pm EDT

Learn how to spell. Why did you post this? This complaint is not about a company.

ComplaintsBoard
I
3:37 pm EDT

UPS ups lies!

I ordered something on Ebay and the seller, in good faith, fully addressed the package and took it to their UPS store, paid for the shipping and kissed it goodbye. I never received the package. A month later, I find out that the day after it was shipped, the driver marked it as undeliverable because there wasn't an apartment number. Later the same evening, he returned the shipment saying that I refused the package. Nary a slip was left -- with just my name as he says my apartment number was missing - nor did they hold the package for five days and leave notices for me. They immediately returned it to the UPS store where the counter person signed for it and then just let it sit there. Now that we have finally found the package and the UPS store confirms that the apartment number is legibly written on the package, UPS insists that I pay AGAIN to ship it as the apartment number doesn't show up on their "manifest." Even though I point out that the driver lied about the apartment number, lied about my refusing the package (if he couldn't find me, how did I refuse it?), and then returned it without holding it for five days or leaving notices, they still say that I need to pay to reship the package. What can Brown do for me? Not much. I just flush after I make some. DON'T USE UPS! THEY SUCK AND THEY APPARENTLY HATE CUSTOMERS.

Read full review of UPS and 1 comment
Hide full review
1 comment
Add a comment
P
P
Peggy Stevens
, US
Mar 15, 2019 10:33 am EDT

Lost an overnight letter envelope containing a visa and passport needed for a flight to Africa. We did our own investigation since UPS's investigation takes up to 8 business days and tracked down the driver, his truck number and the address of the UPS facility in Landover, MD where the letter envelope is lost. However, that facility doesn't have a phone number, only the UPS general 800 number, and the reps at that number say that the UPS facility in Landover, MD doesn't have a phone number and the main UPS office can only communicate with them through an app. I begged someone to just give me the number of the Landover office so I could call them and ask them to please look around the conveyor belt as I was told by our local UPS office that the letter envelopes often get stuck in the conveyor belts or drop onto the floor around the conveyors. I just need someone to step up to the plate and actually look around. No one wants to do that and in the meantime, a very expensive airline ticket on Sunday to Africa for a university professor to get to students is going to have to be changed. But, the worst part is, his Dutch passport has gone missing in this package and no one at UPS wants to take any responsibility. Where is customer service these days? Gone the way of dodo bird I'm afraid.

ComplaintsBoard
L
3:50 am EDT

UPS awful ups customer service

I had documents mailed to me internationally from the West Indies through UPS. My documents were held in customs for 4 days without any explanation. When I called UPS to get assistance in finding out why the documents were being held their representatives were just plain rude. I was told that customs was a government agency and they could hold my documents for as long as they liked without any explanation. When I inquired about a number to call for customs I was told to search the Internet for one. While I understand that UPS cannot control customs, their representatives could at least "pretend" like they are trying to help. Instead, they take on a snobby attitude as if I'm interrupting them when this is supposed to be their job. How can a company who has to deal with customs on a daily basis have NO contact information for customs? How can they not know who to inquire as to why a particular letter or package is being held. I understand if customs does not give you a response, however, how can UPS not even make an attempt.

It is now almost a week since my next day air letter was sent and I still have not received it. UPS customer service is by far one of the worse I've experienced in quite a while.

I took a course on Quality Management last semester and UPS senior managers really need to invest in retraining their representatives to provide basic customer service.

Read full review of UPS and 3 comments
Hide full review
3 comments
Add a comment
P
P
Peeved123
, US
Jan 04, 2012 12:32 am EST

I'm going through something similar this very moment. Package supposed to be here last Friday, no note ever left on door, but they are telling me he was here and knocked and left notice. At least they still have the package. i just needed it by now though is the only problem. Getting the run around from CS, one lady put me on hold, and the music was playing and then there was a series of clicks and the line went dead.

R
R
Ruby
Paterson, US
Apr 30, 2009 12:06 am EDT

On Tuesday, April 7, 2009, I called the company where I order from to check the status on the order. I was informed that it was sent out and I should have gotten it by now. I called UPS in Saddle Brook, NJ and a female said it was delivered already that Monday, April 6th 2009 to MY NAME at approximately 12-12:30pm. I told her no, I didn’t get my package. Then I asked who signed for it, she said MY NAME. I told her, no, I was not home.” Then she said it was given to a female. I asked her once again, "What name did they sign?” The young lady hesitated and said, “That delivery didn’t need a signature.” I told her I need that package. I was told to check with the upstairs neighbor and next door. I did and no one had the package. I called back the next day to inform her no one was home when the package arrived and no one has it. I asked to speak to the manager who was Doreen. I expressed how I needed the package by Friday. She informed that the driver would come back (Wednesday, April 8) and point the person out who he gave it to. I agreed so I cancelled all my plans to wait for the driver Victor to come back. Come to find out, he was off until Monday and so was the Manager Doreen. That’s when I lost my patience. I ask to speak with her boss which I was told his name is Toni Gerbesir but he was in house but not there. I continued to call; I was told he was in a meeting. No one would return my calls. Between myself and my sister (who helped pay for order) continued to call. We where put on hold, when we would spoke, we were cut off, spoken to very rudely. Just to shut us up, another driver was offered to be sent out. How can that be? He didn’t know whom the driver gave the package to. That Monday I called Doreen back and informed her, how upset and angry I was. She said she would send the driver back that day. (Which was Monday, April 13, 2009.) I told her no, I don’t need it now because the event is over. The girls at our church were dancing that Friday past and the skirts I ordered were in the package. I want my money back. Doreen said, “Well we still need to find out what happened to the package. I will send the driver back.” The driver came, rang my doorbell. I looked out the door, not even 10sec; he was back in his truck. I had to yell for him to wait. The driver said, he rang the doorbell and a female yelled out the top window that she’ll be right down. So he left the package on the to step and placed garbage can in front of it. I explained to him that the garbage can not fit on the top step. Then he said He thinks it was another can and pointed at the garbage next door. I told him its garbage day and that can is never there. When I tried to speak he kept cutting me off. I told him well let me see if she’s upstairs and you can ask. He said no, he doesn’t do that. He had me sign a paper to say I didn’t receive my package and left. I called UPS back and explained to them he didn’t give the package to anyone. I told her I want my money back. Then she said I have to contact the company where I ordered the package from, and how I have to file a police report and report it stolen. By this time I was very angry. I told them no! The driver screwed up, you guys need to fix it. I was not going to say something was stolen and it was not. I asked for a higher person. I was told he was unavailable. Between myself and my sister calling to speak with someone in charge, we never got a call back. We were told that someone was going to call us back in 30min. I got that call the next day in the afternoon from the security department. I returned the call and of course no call back. The next day, Tuesday, the UPS driver Victor, came to my door telling me to stop calling and how we’re making ourselves look guilty. How we became suspicious because we no longer want our package. I told him, he looks suspicious because the upstairs doorbell doesn’t work and the person wasn’t home. Then he said he thinks someone yelled from the side or the back of the house. That told me right there, he messed up. He stood at my door for 10min. arguing with me. The company from down the street came down and told him that they are waiting for their packages. That’s when he left. I called UPS and Spoke to a gentleman that went by the name Jr. He was the ONLY one who apologized, who listened, who spoke to me with respect. I don’t know if he was sincere or not but he convents me. The last time I had an order that was delivered thru UPS, 3 years ago, I had a similar problem. That’s why I was trying other ways around it. The one thing I didn’t understand was that we were told, “From now on, anything with our address is going to require a signature.” So only if it’s a problem is when UPS does the right thing?

S
S
Sam Lee
,
Jul 03, 2008 7:24 am EDT

We have been fighting UPS to refund our shipper (suppiler) in china for the package that
UPS had lost.. it is now 15 days, and we still yet to see a dime...

Our supplier in china speaks poor english, and UPS CANADA continues to tell us that the shipper in
chian must contact them, so they have many times, but UPS CANADA does not reply to our
CHINESE CLIENT...

They are very rude on the phone, and the only thing we are trying to do is refund our CLIENTS
money. THEY STILL HAVE YET TO REFUND IT...

And we continue to get emails from UPS, telling us that only the shipper can request certain information.

If anyone plans on shipping via UPS CANADA, , , please do not...

Its is a wasted amount of time.. and headaches.
WE continue o get no where with UPS.

UPS CSR we are dealing with is
Linda Belliveau
UPS Customer Service
CANADA.

ComplaintsBoard
M
2:09 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

UPS ups delivery people!

Last week we were waiting for a package to be delivered from California. We had our tracking verification number and we had payed by credit card for our purchase. The company had our home address on our invoice, credit card statement and delivery tracking notice on the internet. Good thing I made copies of everything. UPS now illegally enters your vehicles because they are too lazy at night to knock on your door. We were home, inside and the UPS delivery man not only put CAR as our address on the tracking invoice they opened our car and placed the package inside. That is breaking and entering in the U.S. I have copies of everything I am saying here. They now break into your home in New York so they do not have to knock and have you sign at night. Why deliver then at night. Unbelievable. In New York now anyone even a UPS delivery man can enter your car or home if they want to, and if you ask the police for help they tell you to be quiet or you will be taken to court. I know I tried 2 times to get help. I was threatened with being taken to court and told to be quiet. Another thing it said right on the package we had to sign and they never even had us do that. So beware if you are forced to have them deliver (like we are now) they will break into your car if they FEEL like it.

Read full review of UPS and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
U
U
uranidiotgeez
, US
Jul 24, 2009 12:14 am EDT

wow u are an idiot, they are just trying to deliver and not bother you. calm yourself and quit it with the legal talk - u cleary don't know your ###

A
A
al
,
Jul 02, 2008 4:32 pm EDT

If the car was unlocked they did not break in. They should have got a signature though. If they did not they had to forge your name because the DIAD will not let them complete the stop without a signature.

ComplaintsBoard
V
5:16 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

UPS ups driver should look for new employment

I ordered a very expensive granite kitchen rolling cart from Kohls, for which I paid an extra $90 worth of shipping for "special handling." Well, when it arrived, the driver was all alone. He was complaining that the package was so heavy-and it was, nearly 200 lbs-and asked if I COULD HELP HIM CARRY IT UP THE STAIRS! (I am a very petite woman, who has medical problems). We live on the second floor of an apartment building, with no elevator. He was complaining the whole time, and proceeded to turn the box on itself to make it easier to move for him. When I opened the box, my expensive purchase was broken in half. I am so furious that UPS hires such losers who can't even do the job they are paid to do!

Read full review of UPS and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
U
U
upsdriver74
London, GB
Jun 25, 2010 7:54 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

im a ups driver and ups dont care about wat the drivers got on the van or wat weight its is, they just fill the van up block all the doors and expect u to del, they r breaking so many rules and making people life hell. the driver has a right to refused del if cust dont help, but ups dont tell cust that so the driver gets all the stick, ups r making good workers sick and r bulling people so badly, they make driver break speed limts and make them rush dels so most driver up up with serious back injury, can anyway help me fight this prob ? how can u call someone a loser ?

S
S
SoonerBorn
, US
Oct 16, 2009 5:38 pm EDT

One thing that should be brought to line in reference to this issue is UPS only takes packages up to 150 lbs. If the package did indeed weigh 200 lbs, you surely can not expect the driver to be able to deliver it.
Calling him loser for not being able to properly lift and handle a 200 lbs package is a little extreme.
You obvioulsy ordered it from Khols as you knew you could not purchase it locally and take it up two flights of stairs by yourself. Also, knowing that fact, you were willing to spend the additional money to have it shipped and delivered.
Give the driver some slack. it appears Khols tried to save some money by intentionally shipping the package, probably at 150 lbs and not at the 200 lbs it should have been, instead of using one of the LTL delivery options available.
I recently purchased some furntiure from JC Penny's that, had the weight been 150 lbs or less, UPS could have delivered it. However, JC Penny's, knowing that it would arrive in better shape on an LTL, shipped it with a company that employed two delivery men vice the one driver UPS would have used.
The shipper is as much to blame, if not more, than UPS or their driver. Some common sense must be used when shipping freight or packages. UPS does a great job delivering a normal sized and weighted package. None of the delivery services (UPS, FEDEX, DHL or USPS) would have been able to deliver your package to suit your needs.
Lay the blame where it belongs, mostly with Khols.

A
A
al
,
Jul 02, 2008 4:25 pm EDT

well i am a UPS driver. The problem with this complaint is this. When most of us were hired the weight limit that we were required to lift was 70 lbs and the demensions were different also. Upper level management (people who do not lift a package) decided that they would move the weight limit up to 150 lbs and accept larger packages. I also know that shippers are not putting the correct weight on the packages and shipping them UPS trying to save money. The driver by contract should have had a helper riding with him to handle a package of that size and weight but as i know management does not allow it because it saves them money and gets them a big bonus at the end of the year. I know all to well because of the slipped disk in my back that happened on the job but in the UPS way it was my fault even though I did nothing wrong.

ComplaintsBoard
J
12:00 am EST

UPS useless finance department!

I am working for an educational institution. During our convocation last June, our partnered university sent their professor's gown over to Singapore via UPS. The parcel never arrived and it took quite a while before they discovered that the item was returned back to UK without our knowledge. The parcel never even reached our doorstep.

A case was then filed with their customer service center. A month later, they had the cheek to send us an invoice for tax. We called up their customer service and they agreed on the discrepancy and asked me to ignore the invoice. More than 6 months already, we are still receiving the invoice. Everytime i called the hotline, they told me to just ignore the statement as their system is in the process of "upgrading." What kind of company takes so long to upgrade their systems? And mind you, this is a simple matter of resolution and i do not accept what it has got to do with their system.

This is extremely poor service - screwed up on goods delivery, screwed up on accounts. NEVER to USE UPS!

Read full review of UPS and 1 comment
Hide full review
1 comment
Add a comment
S
S
Salman
,
Aug 13, 2008 7:28 am EDT

I totally aggree with your complaint

i have sent package on to pay basis and my customer has made payment for that.
Yet they are billing the sae back to us.we have provided them with evidences but they are not listning.

ComplaintsBoard
J
12:00 am EST

UPS damage to home

On Friday, 2-08-08, a UPS driver jumped over the barrier I erected to protect the wet paint on the floor of my front porch. He rang the bell. I was near the front door and I opened it in time to see the driver leap back over the barrier and get into his truck and drive off.

He left a footprint on my freshly painted porch and left the package in the wet paint. The paint is a special epoxy-type paint that is very sticky. I had to lay over the threshold of the door and reach around to pry up the package.

I called the UPS main number and was told that the local office would call me within an hour. The local office told me that the driver did not have a "lick of paint" on him. I said that my package was covered in paint. I said I wanted to speak to a supervisor. The supervisor did not call me.

I called the main number again and am still waiting for the supervisor to call me. It is now Monday morning, 2/11/08.

Read full review of UPS and 3 comments
Hide full review
3 comments
Add a comment
F
F
FedUp
Independence, US
Apr 30, 2009 3:30 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Good Luck finding an honest UPS representative. The UPS man came to my house while I was at home. He apparently thought I wasn't. In spite of my large, dry covered front porch the driver decided to come around to the back of my property. I was in the house undressed at the4 time, but heard something out back. I went to look out the peep hole in my back door and the UPS man rolled his two wheeler right into my pickup breaking off my mirror. Thinking the driver would do the right thing I ran to get some clothes on. When I looked out back again he was rolling his hand truck up my driveway. I ran upstairs only to watch the crooked lithe snake drive away. Within a few minutes I looked up the UPS customer service number and called to complain. I told then I was calling the police. The customer asked me to instead wait as she was calling the local UPS people and they would take care of anything that was wrong. Trust me people - These UPS people are lying ###. They could have fixed my mirror for about $100.00, but because they continue to jerk me around weeks I can not legaly drive my truck and require a rental car. Their game is to wear you out. They lie, they refuse to return calls. They make promises and then don't keep them. It seems all I can do is call the local press and file a suit. I am doing both! If one of these sneaks damages your property throw their ### in jail. That is the only satisfaction you will get out of these lying little sleazy crooks.

N
N
Nicole
,
Jul 18, 2008 8:15 pm EDT

I hope your not holding your breath! They dragged me along for over 6 months. Then told the shipper it wasnt their fault and denied my claim. The left my pachage in my yard with 2 large, yet very young, pupped. I came home from work less then 1/2 hour later and didnt even realize they had delivered anything at first . Thats because the puppies torn the small box to shreds! I guess the way they see it, if they drop your package in your garbage can its ok, they delivered it and thats all that matter. I will not be using UPS again, ever.

G
G
Glenda L. Waxter
,
Feb 20, 2008 6:49 am EST

UPS is the pits, the absolute worst. I have never had so many problem with a shipping company in my entire life. In the last 4 months I have gone thru 4 major problems with UPS. They've Lost my package and I had put thru a claim, they've had me wait 3 hours in the 10 degree weather with my 6 year old son just to tell me they can't find my package, I've stay home numerous times for packages and the driver has gotten out of the truck with InfoNotice in hand and slapped it on the door without even ringing the bell, they've delivered my package to someone else job, basically they're just screw ups. I am going to suggest to my company which also uses UPS that they go back to Fedex. it may be a little more costly but a lot more reliable and friendly.

ComplaintsBoard
S
12:00 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

UPS - poorest customer service

Ups canada sucks, Poor customer service High school drop out customer service, Poor jokers. One call takes 45 minutes to 1 hour to sort out issues or even 30 minutes to arrange pick up on phone. Avoid ups canada by all means, it really sucks, It is waste of time, money and peace of mind / . Just avoid. . . Ups sucks all the way,

Read full review of UPS and 79 comments
ComplaintsBoard
A
12:00 am EST

UPS items delivered - damaged

We refer to a collection of two bed side table from Spain weighing 9 KG each for the above reference no. The both items were properly packed and UPS staff was satisfied with the packaging at collection point. They were also informed the nature of an item and require proper handling.

Upon reciepts the delivery we found both items were badly damaged i.e some of the wood came off partially and in pieces. We informed UPS and they organised a collection for inpection.

We have been told by customer team that the cliam is declined on the basis of that the packaging was not up to standard. We do not agree to this as follows:

1) The items was properly packed and UPS staff were staisfied with the packaging.
2) If packaging was so bad how come one table is broken in pieces compare to other is chipped.
3) Both items were handeled badly by your staff. The items thrown around.

4) We are sure you have a policy for handling items and standars in place. We are shocked and fail to understand the inspection team uable to realise the condition of both items.
5) The items was collected for the inspection from UK address and on what basis the items is returned to spain without our instruction and has to be delivered back to us or to yourselves so you can see the condition of the tables.

6) We would like to ask a question who did a inspection regards to the condition of the tables. Has he looked at the tables in pieces?

Both items were expensive and plus costed us frieght charges. We are very dis appointed with the service we had and the way cliam is handeled .We do not agree to your decisions
and would appreciate if you look in to this matter.

Yours faithfully

Asif Piracha

Read full review of UPS and 1 comment
Hide full review
1 comment
Add a comment
R
R
Regain
Norfolk, US
Jun 18, 2015 8:59 am EDT

I ordered a 36 inch fan from a local store. It was delivered to my house apparently yesterday (late in the evening). I was not aware that the item had been delivered. There was no knock, no ringing of the doorbell. Nothing. So I had no idea the item was on my front porch. When I looked out this morning to get my mail there it was on my porch.
It had rained last night so the box was completely soaked. It was not even wrapped in brown paper or even in a better box. It was placed on my porch and got wet. I am hoping when the box dries the fan will work. What is wrong with your delivery people? I do order a lot online and most of the time my items are fine. If a package is delivered to a home the delivery person should let the owner know that he has dropped off a package. I can't look out the window 24/7 to check to see if I got a package. Please be more careful in the future. Thank you for your help in this matter.

ComplaintsBoard
U
12:00 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

UPS - item not delivered

On november 20th, I should have received a package sent to me from the states. Apparently on the first attempt the driver did not find my name in my buildings directory so the 1 st attempt was unsuccessful. Since i've had the tracking number from the get go I checked online to see the status of my package and I realize on the 21st of november that the...

Read full review of UPS and 19 comments
ComplaintsBoard
A
12:00 am EST

UPS non delivery of goods

THE INCIDENT

Hi there I ordered books from barnes and noble and paid for 1-4 days delivery. I had my friend erica marais of megatraining place the order so that it could be delivered to her business in case i wasnt at home when they came.These people dont phone you or email and tell you there is a problem with the package. when i spoke to annatjie she said no xtra cost. the books have been there since the 22nd nov. yesterday they phoned to say we must pay xtra so we pay it in and today is friday still no books.on the tracking site they say they tried to deliver but no money was available they never delivered any books to us. I need the books what now?

Read full review of UPS and 1 comment
Hide full review
1 comment
Add a comment
T
T
Tha Real T.I.P.
,
Mar 25, 2008 5:45 pm EDT

make sense please

ComplaintsBoard
M
12:00 am EST

UPS worst delievery service

Due to major problems with UPS on my last shipment, I will NEVER use them again and this is why. I needed to send an Xbox 360 to my friend, so instead of going to FedEx like I should have, the UPS store was much closer. The person working the counter was not nice at all. I filled my information out and told her I wanted ground. She made me sign five different things holding me up for 15 minutes that I could have signed while I was marking down the information. She constantly kept bugging me about where I got the Xbox 360, how much, if it was a friend etc...Like it was her business to know. I also ask that someone be there to sign for it since it was going to an apartment build. She said sure but since my friend would be out during much of the day for no one to sign, I asked if it could be delivered after 3 PM. She told me that wasn't possible and that my friend would have to make the arrangements if he missed the package pick and would have to wait the next day to see if he was there before. FedEx’s service was MUCH more flexible, unlike UPS that really could care less on how much time they waste with you.

Read full review of UPS and 2 comments
Hide full review
2 comments
Add a comment
J
J
Johnny
,
Mar 09, 2008 12:19 am EST

The UPS stores are independently owned. They are NOT part of UPS at all. You can go on UPS's web site and print out a label and schedule a pick up without going through a UPS store at all.

A
A
Angela Bonilla
,
Dec 25, 2007 2:12 am EST

I was home all morning to wait for a package and it never arrived so I had to leave. I left at 1:30pm. When I came home tonight I had a delivery attempt sticker on my apartment door that said they were here at 11:30 am. Apparantly my neighbor saw it at the front gate and put it on my door. I was home at that time! No one called or knocked.

About two weeks ago I was walking towards the front gate and saw the ups guy filling out an attempt sticker. He looked right at me, put the sticker up and quickly walked away. I think this is some scam they have going. They dont try very hard to deliver to make money when the sender re-ships. I have never had a good experience with this company.

I called to complain but the representative directed me to the website so I can complain. I never use this company to ship but unfortunately many retailers do so I'm screwed on delivery.

ComplaintsBoard
C
12:00 am EDT

UPS always find reasons to delay delivery

UPS CANADA is good in making and faking tracking details. It always claim fault on customer side when delivery is delayed. Often "customer is not found" or " incorrect address" , or " customer not avaialble".

Today I had a package to be delivered in Mississauga near square one in prominent building, I was waiting for whole day since it said "out for delivery" , at around 6 pm. I see tracking system that they coudn't locate my address.

what UPS canada is upto, Are their drivers making fake claim, or UPS has manpower problem, or they intentionally do to cut down their job.

Interestingly they never miss our address for pick ups. Isn't it amusing.

UPS Canada has screwed me many times, ofcourse it is prompt in billing and other affairs which are more profitable for them.

They are just ripoff.

Read full review of UPS and 2 comments
Hide full review
2 comments
Add a comment
A
A
曾国超
, CA
Sep 20, 2011 1:53 am EDT

The same happen to me today. The online tracking stated there " incorrect address", but when I called the customer service to check the address is correctly printed in their packing slip. They are lying. I will never use UPS and going tell every one that I know not to use UPS and ask my company to stop using UPS.

O
O
Octavio
Mississauga, CA
Jun 06, 2009 3:27 pm EDT

UPS guy came to my condo building 3 times in 3 days in Mississauga and never even bothered to call my condo unit to inform me that he has a package for me. What he did was he went to the concierge and ask if there's a check made for UPS everytime he came, and when the concierge said no, he leaves. How can somebody waste company resources by coming back 3 times to deliver something and when he is at the place of delivery he does no effort in contacting the client to deliver the package. I was waiting for my package and I had my check ready with the corresponding amount to pay UPS but I was not informed, not even once that he was downstairs. He was told by concierge to wait and he will make a call to my condo unit to inform me of a UPS delivery. UPS guy said no because he does not have the time. I sincerely hope this complaint would be addressed by UPS management here in Canada. Big companies are all experiencing bad times and employees like this guy who has still not delivered my package are causing big expences for UPS. If I only knew someone in UPS who is with management, I would really go out of my way to report this person because of the lousy job and poor customer service her does. I honestly feel so sorry for UPS-Canada for having this kind of worker under its payroll.

ComplaintsBoard
L
12:00 am EDT

UPS ups - unusually pathetic service!

Nine out of ten of deliveries to me are messed up. Either they cannot find my street, or my house, or its snowing, or something else. My packages are usually only delivered after a phone call [protected]), and when the driver does finally come and I ask him what the problem was, he always says "must be that new driver". Yeah, right. So I've decided to specifically request the companies I order from to send my stuff USPS.

Also I think UPS should change their name to Unusually Pathetic Service, because that's what their service is --unusually pathetic.

Read full review of UPS and 1 comment
Hide full review
1 comment
Add a comment
W
W
Walter
,
Jan 11, 2008 7:23 am EST

Email to UPS
Still don’t have my package.

Was hung up on by your Manager (at least she claimed to be the service center manager) from my local center.

I did EXACTLY what you UPS asked me to do to guarantee I would get the shipment – let them re-attempt, and they would delivery to my leasing office. So when you tag my door – and write on it “Delivered to Leasing office.” And I go to the leasing office – my shipment is not there – and the people who work there state your driver came – delivered freight there but came back an hour later because it was the wrong freight (it belonged to the apartment complex next to ours) but failed to leave anything for us.

So when I finally get to speak to someone from the local service center – of course they have no idea of my past conversations with that facility. And the best they can do I re-delivery the package the next day? I still cant pick it up? Bottom line is – I am the CUSTOMER, I paid for a service – you (UPS) failed to deliver. You FAILED to make right mistakes that your driver made. UPS failed to even try to be helpful or courteous. Instead, I get someone who cuts me off, interrupts, and hangs up the phone?

I wasn’t being rude but I was wanting a solution. If I tell someone I am going to do something – I do it. If I made a mistake doing it – I would correct my mistake.

So this being the first response I have received of the three emails I have sent – I will hope at least some action will be taken to maybe, just maybe rectify situations like this going forward. At least maybe the next customer will have a better interaction with UPS.

I do apologize that whoever is reading this is having to read this. It is a waste of both my and your time. If UPS (along with all courier services) just pick up and delivery the freight as advertised – emails, calls, etc are not needed.

Thank you for taking the time to read this.

Pretty sad when the only thing I can do is not use your service, send ugly emails, and call your 1800 number. I asked to file a complaint – but noone seemed to know how or wanted too. All I can do is tell others of my experience – which I plan to share with whoever will listen. Shipping is a “Service” not a product.

ComplaintsBoard
V
12:00 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

UPS bad delivery, bad customer service

I had a package of bedding delivered from Target through UPS. This morning I notice on our outside deck that we don't use there was a large white bag. I asked my husband if he knew what it was and he said no, and went out to investigate. He picked it up and as it had rained last night, it was drenched with rain water. We called UPS and they basically called us liars, that their delivery person had said he delivered it to the front door. Obviously it was not, as the front door is under a covered roof. The worst part is that the delivery man threw it 2 stories up to get on the deck, no note on the front door or anything to let us know it had been delivered. The bedding is ruined, and it was a clearance item so it is not replaceable. The worst was the customer service of the company, who would not admit they had made a mistake and made no attempt to fix the situation.

Read full review of UPS and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
A
A
ambailey7
, US
Aug 11, 2018 8:45 pm EDT

Worst company ever should just go outta of business or fire the Whole Board cause they don't do anything but make things worse Package was to be del on 8/9/20 couldn't make it they guaranteed it by the 10th. checked my tracking number said it was loaded on the truck at 5:45am on 10th. Checked later showed out for del. Never showed up called C.S. they gave me some crap about only being loaded that evening told them I was guaranteed it by the 10th was told they don't guarantee anything...Guess what happened... I totally lose it on them. said they don't work on weekends told they BS cause I live near the service center and c cars and peeps going in and out all day and night. Then they tryed to sell me some BS about only truck drivers boy did they get a slap in the face told them I drove a truck for 25yrs they didn't know what to say transferred me to someone else...And u know what happened... next time postal service or Fedex cause they both del. on Sundays

A
A
AlGahtani
Tampa, US
Jul 30, 2014 6:42 pm EDT

UPS promised, and I paid for it to be delivered the next day. I tracked the shipment till it was ready for the last leg at 10:00 PM on Friday, but it was delayed till after the weekend. Their last e-mail to me stated: (Any package that arrives after 10:00 a.m. at the destination facility is unable to go out that same day, )!
I still keep copies of their e-mail!

A. AlGahtani
+[protected]

S
S
Susan Lantz
Temple, US
Jun 10, 2013 8:24 pm EDT

I used to use UPS...but this is the last time. I have complained several times about packages being left at the road, which to the driver is the gate. Yes there is a gate there, but it is at the ROAD! I can't see it from my door. When I call, if I can get to talk to someone, they don't care. But I sure am going to start pushing any other delivery service!

ComplaintsBoard
W
12:00 am EDT

UPS double charges

I live in British Columbia Canada and ordered an item from California U.S.A., only some 13oo miles away. I paid shipping charges on the item ordered when it was shipped from the retailer, but when the item arrived i found that i was being charged almost the same amount AGAIN by UPS. Nor was i ever notified that there would be more charges when the item crossed the border.

I find this sort of double billing to border on the criminal. As a consequence i will never use UPS or any other shipper again.

Read full review of UPS and 3 comments
Hide full review
3 comments
Add a comment
L
L
linn
,
Oct 28, 2008 3:41 am EDT

wow i think ups is the worst thing ever for shipping yesterday i send 5 items i have around $100 in my paypal so they take the money instantly when i print the label 5 days afeter i was -$65.70 i say why i check shipping details and say
shipping charges 1 then shipping charges 2 the same money 2 times why
then i when to the ups and i was marking my boxes fragile please carefully and that guy toll me the ups recepcionist he toll me what are you doing he said if you mark the boxes or not we don't have preveligies for no one we send the boxes and trow the same and i was like wow ups is trash not recomended at all...

L
L
Lost cat Report
,
Oct 16, 2007 8:13 am EDT

UPS is the worst for shipping cross boarder. Their brokerage fees are exorbitant and non-refundable or negotiable even if it was their mistake to add them (Item was a replacement and was marked as such, there should have been no tax coming across the boarder and therefore no brokerage fee) the USPS is what I have found to be the best for shipping from the States charging only $5 for crossing customs as opposed to $25++ charged by UPS who then because I live in a small city that they must deem rural they leave expensive packages on our door step if we're not home. My father who was away on business had an $11 000! insured item just dropped on his doorstep my mother had to get a neighbor to help her bring in the box and the item was so badly damaged that it had to be replaced.

T
T
Tom Perez
,
Jun 08, 2007 1:33 pm EDT

Don't Use UPS

They don't have a clue regarding what customer service is. Besides, they lie. Just yesterday I was waiting for two boxes to arrive. One was delivered and the other was not. When I check their website the driver had stated that we where not home. First of all, I have not left my house in a week. Second, if I was not home, how did they deliver the one box. UPS is the worst carried in the world. Don't bother to complaint. I have and nobody cares care at that company. When you order, if possible request Fedex and don't give them your business. No wonder they call themselves brown and we all know what brown stands for. MAY UPS ROT IN HELL!

ComplaintsBoard
C
12:00 am EDT

UPS ups service stinks!

UPS service stinks - they supposedly tried to deliver a package to my home today, yet they did not even knock on the door but left a notice. I particularly stayed home today to get this package, and now I have to be inconvenienced to make a trip to the UPS office (which I don't even know where it is) to receive my package. And they do not deliver on Saturdays, which is another way of penalizing hard working people who work during the week... At least Fedex delivers on Saturdays.

Read full review of UPS and 1 comment
Hide full review
1 comment
Add a comment
B
B
BBB Guy
Tillsonburg, CA
Jun 28, 2007 6:17 pm EDT

Hey, that's right They're stinks. I got two packages, and I asked them you can put these outside so that I can put these inside my trunks. What he did? He looked at me with weird face. Then, he said, this is not heavy, you can deliver yourselves. They don't know anything about the service at all. If it's not heavy, then why does he need to use dolly to deliver? They are sucks ! I would never every use UPS again!

ComplaintsBoard
U
12:00 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

UPS - the truth about ups

I have seen a lot of complaints about UPS and I have no doubt in my mind that they are correct. I work for UPS. They are the most self-centered, dishonest and discriminatory company as far as I know. As with lot of companies, the phrase “who you know is who you blow” applies here too. Having the unpleasant experience of being in the “pool” for part-time...

Read full review of UPS and 383 comments
ComplaintsBoard
A
12:00 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

UPS - I hate ups - the worst shipping company!

I ordered something online and they'd used UPS to send me the package. I paid 2nd Day Air so that I can get the package on time and paid higher than the ground shipping of course. The online store sent me the tracking number so I check it UPS.com to make sure that the package is on time. UPS supposedly deliver it Friday (it was out for deliver Dec. 22 at...

Read full review of UPS and 106 comments
ComplaintsBoard
V
12:00 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

UPS ups customer service is awful!

I placed an order online and it was shipped by UPS. The UPS tracking said that it was put on MY porch but it was not put on MY porch.

When I called UPS to report this they acted as if it was my problem. They wanted asked me if I had checked with my family, friends and neighbors. I told them if my family or friends were around and knew anything about the package they would have told me and I am not going to go door to door to check with my neighbors. They then said I would have to fill out paper work in order for UPS to proceed with this situation. Who is paying me for my time? So now I am on hold waiting for the company I ordered from to get back to me. I have been waiting for 4 days and haven't heard from them. I guess that Christmas gift went to someone that didn't pay for it.

Bottom line UPS customer service is awful!

Read full review of UPS and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
D
D
dennis
,
Jul 22, 2008 3:54 pm EDT

I believe drivers sometime scan the package as delivered to clear their load so they can go back to the shop at the end of the day if they are running late. the same exact thing has happened to me twice this year. and what is very frustrating is trying to get to a live person at ups. This year I have taken a decision to not use ups or order anything from companies who will not ship by other carriers. usps has been good as well as dhl and fedex. vendors will ship it your way if you insist and tell them you will buy from someone else. We need to take consumer power back.

UPS Customer Reviews Overview

UPS is a global leader in logistics and transportation services, providing reliable and efficient delivery solutions to businesses and individuals worldwide. With a strong focus on customer satisfaction, UPS has received numerous positive reviews from satisfied customers.

One of the most notable strengths of UPS is its extensive network of delivery options, including ground, air, and ocean freight services. Customers appreciate the flexibility and convenience of these options, as well as the speed and reliability of UPS's delivery times.

Another key advantage of UPS is its advanced tracking and monitoring systems, which allow customers to easily track their shipments in real-time and receive updates on delivery status. This feature is particularly valuable for businesses that rely on timely and accurate delivery of goods.

In addition to its delivery services, UPS also offers a range of value-added services, such as packaging, printing, and mailbox services. These services are designed to help businesses streamline their operations and improve efficiency, while also saving time and money.

Overall, UPS has earned a reputation as a reliable and trustworthy logistics partner, with a strong commitment to customer satisfaction and a wide range of delivery and value-added services to meet the needs of businesses and individuals alike.

UPS In-depth Review

Website Design and User Experience: The UPS website is well-designed and user-friendly. The layout is clean and intuitive, making it easy to navigate and find the information you need. The search function is efficient, allowing users to quickly locate specific services or track packages. Overall, the website provides a seamless user experience.

Range of Services Offered: UPS offers a comprehensive range of services to meet various shipping needs. From domestic to international shipping, they provide options for both individuals and businesses. Their services include express delivery, ground shipping, freight services, and specialized solutions for specific industries. With such a wide range of services, UPS caters to diverse shipping requirements.

Shipping Options and Pricing: UPS offers flexible shipping options to accommodate different budgets and delivery timelines. They provide various delivery speeds, including next-day, 2-day, and ground shipping. The pricing is competitive, and they offer transparent cost calculators to estimate shipping expenses. Additionally, UPS offers discounted rates for frequent shippers and businesses, making their services cost-effective.

Tracking and Delivery Updates: UPS provides excellent tracking and delivery updates. Their online tracking system allows users to monitor the progress of their shipments in real-time. They provide detailed information about the package's location, estimated delivery date, and any exceptions or delays. UPS also offers email and SMS notifications to keep customers informed about their package's status, ensuring a hassle-free shipping experience.

Customer Support and Communication: UPS offers reliable customer support and effective communication channels. Their customer service team is responsive and knowledgeable, assisting customers with any queries or concerns. They provide multiple contact options, including phone, email, and live chat. UPS also offers a comprehensive FAQ section and self-help resources on their website, ensuring customers can find answers to common questions easily.

Reliability and Timeliness of Deliveries: UPS is known for its reliability and timely deliveries. They have a strong track record of meeting delivery deadlines and ensuring packages arrive on time. With their extensive network and efficient logistics, UPS consistently delivers packages within the estimated timeframe. Customers can rely on UPS to handle their shipments with care and deliver them promptly.

International Shipping and Customs Handling: UPS excels in international shipping and customs handling. They have a global presence and offer seamless shipping solutions to over 220 countries and territories. UPS provides assistance with customs documentation, ensuring smooth clearance at international borders. They also offer specialized services for international shipments, such as customs brokerage and trade compliance solutions.

Packaging and Handling of Goods: UPS prioritizes the proper packaging and handling of goods. They provide guidelines and resources to help customers pack their shipments securely. UPS offers various packaging options, including their own branded packaging materials. Their trained staff ensures that packages are handled with care to prevent damage during transit, giving customers peace of mind.

Insurance and Claims Process: UPS offers insurance options to protect shipments against loss or damage. They provide coverage based on the declared value of the package. In the unfortunate event of a loss or damage, UPS has a straightforward claims process. Customers can file claims online and track the progress until resolution. UPS strives to provide fair compensation for any valid claims, ensuring customer satisfaction.

Sustainability and Environmental Initiatives: UPS is committed to sustainability and environmental initiatives. They actively work towards reducing their carbon footprint through various measures, such as optimizing delivery routes, using alternative fuels, and investing in eco-friendly technologies. UPS also offers carbon-neutral shipping options, allowing customers to offset the environmental impact of their shipments.

Overall Customer Satisfaction and Reviews: UPS has a strong reputation for customer satisfaction. They consistently receive positive reviews for their reliable services, timely deliveries, and excellent customer support. Customers appreciate the convenience and efficiency of UPS's shipping solutions. With their commitment to quality and continuous improvement, UPS remains a trusted choice for individuals and businesses alike.

How to file a complaint about UPS?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with UPS. Make it specific and clear, such as "Delayed Delivery" or "Damaged Parcel."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with UPS. Mention key areas such as:

  • Service issues: Delays, lost packages, or delivery errors.
  • Customer service interactions: Responsiveness, attitude, and resolution efforts.
  • Product handling: Condition of the package upon arrival.
  • Billing and charges: Any discrepancies or unexpected fees.
Include specifics of any transactions, tracking numbers, dates, and locations. Describe the nature of the issue, steps you took to resolve it with UPS, and the company's response. Explain how the issue has personally affected you, such as missed deadlines or financial loss.

5. Attaching supporting documents: Attach any relevant documents such as receipts, photos of the package, correspondence with customer service, etc. Be cautious not to include sensitive personal information.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses incurred, and the 'Desired Outcome' field to clearly state what resolution you are seeking from UPS, whether it's a refund, an apology, or any other specific action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Keep track of your complaint by regularly checking for any updates or responses from UPS on ComplaintsBoard.com. Be prepared to engage in further communication if necessary.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

UPS contacts

Phone numbers

+1 (800) 742-5877 +1 (800) 782-7892 More phone numbers

Website

www.ups.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with UPS?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with UPS Customer Service. Initial UPS complaints should be directed to their team directly. You can find contact details for UPS above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about UPS. Discuss the issues you have had with UPS and work with their customer service team to find a resolution.