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1.4 2063 Reviews

UPS Complaints Summary

202 Resolved
1849 Unresolved
Our verdict: With UPS's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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UPS reviews & complaints 2063

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9:50 pm EDT
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UPS lazy delivery driver, bad customer service

Left a note on my door with tracking number asking UPS delivery guy to leave package at my door. I signed it. He left note at bottom of my note "sorry, I can't lift it by myself, Steve." He somehow "managed" to deliver it to my apartment complex office. I am on 2nd floor. 80 lbs is heavy for a petite woman like me, but it shouldn't be for a delivery driver. When I talked w/UPS and asked what would have happened if I had been home, Deborah Mangham (commerce city office) said I could have helped him carry it in! Interesting liability issue there, Deb. At first they said they would get it from the office and deliver to my door, but never did. When I called, Deb said they didn't want someone to steal it, and that my apartment building was classified "Level Four" so they couldn't leave stuff at doors. My apartment complex manager said she didn't know of any thefts at all. I have had several things left at my door by UPS and FedEx - all documented. Totally absurd!

So, I'm just returning the package and asking for full refund from Amazon. UPS customer service sucks - talked to 8 people in all. Totally useless and the local rep was downright rude. There seems to be no unified policies that govern customer service and they don’t seem particularly fond of their Amazon.com relationship. I’m going to work to get them out of my office building as a result of this mess!

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LostTime
Lowell, US
Jun 03, 2016 8:30 am EDT
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I want to point out I never had bad service from UPS until I moved to Lowell IN. The driver here needs to retire. He has no respect for anyone. Says what he wants and how he wants. Our buzzer is in one door and he has to be buzzed in. He don't like it and tells us to use the other door and come and get the package. Which he's suppose to bring it to our apt. He complains about the weight of what is shipped and says it's not allowed. Like I have something to do with that? Anyways, He buzz, I told him on my way and he left. I'm sick of his laziness.There's tons of people out there that would love to take over his job if he's so unhappy with his. UPS makes it so had to make a complaint on a driver so I found this site. Not that it's going help me out. But, I thought I'd post here anyways. I don't even want to use their service due to him. But, why should I pay more with Fed? Even though I have great service with them. One more thing I never received a package for anti virus they did nothing. Guess the driver needed one.

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usern
, US
Jun 03, 2016 8:30 am EDT

Honestly, UPS has some lazy *** employees(driver) that they don't look into, don't even ring the door bell and took off within couple of second to make a quick route. I was home all day(took off from work) expecting the package to arrive and ended up with a packages slip on the door at the end of the day( multiple times has occurred, otherwise I would not leave such comment). Again, poor service and bunch of lazy a-- drivers. Hopefully, in the near future every company will have more shipping couriers to choose from at check out.

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1:55 pm EDT

UPS tired of waiting

This is the worst customer service center I have ever seen. They have delivered a few packages to my home and in a few cases I was not there to receive them. And in those few cases the courier never left a sticker on my door to let me know that my package even arrived. Not to mention that they are suppose to try a second time to deliver the package which never happened. Thank GOD for tracking information or I would know nothing. The UPS CUSTOMER SERVICE CENTER in WIXOM, MI is a poor excuse for courier service or at lease the driver that delivers to this area. With all the unemployed people looking for a job and dying to fill his spot, this ups driver should really do his job better before he lose it.

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7:24 pm EDT
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UPS poor delivery service ups staff bangalore

I wish to raise a complaint on behalf of the consignee, US Ringbinder LP, 6800 Arsenal Street, St Louis, MO 63139, USA, who sent a package to this company through UPS on the 22 Jun 11. The Tracking No. was 1Z6663500476847649. The consignment apparently arrived in Bangalore on 25/26 Jun but had not been delivered till 4:45 pm on 04 Jul 2011.

On 27 Jun 11, I had got a call from somebody in the UPS to inform me that the package in question had arrived but since the consignee address given for delivery was located outside city limits, they would be sending the package through their affiliated courier services. I had then requested the caller to change the delivery address to our city office at Koramangala, to obviate the delay in delivering the package. The UPS representative noted our city office address and confirmed that the delivery would be made on the same day in the evening. No delivery was, however, made for the next 7days!

When I called up the operations personnel at the UPS office in Bangalore on 04 Jul 11 at 4:15 pm to ascertain the whereabouts of the long overdue package, I was told that the package had been given to an affiliated courier service to deliver. When I told him that I had made a request on 27 Jun 11 to deliver the package at our Koramangala office address, he said that their system did not reflect any such change in delivery address. He then told me that I should speak to a Prashant who was supposed to deliver the package. When I spoke to Prashant at around 4:25 pm he said that the consignee address being outside city limits he needed the directions to come there. When I told him that I had requested for the delivery to be made at our Koramangala office he said that he would check and that I should call him back after 10 minutes. He did not seek the office address though! At around 4:35 I got a call from somebody else from UPS saying that he was in the general area of our office and he wanted directions to the office. At 4:45 pm, I got a call from our office that the package had just been delivered.
Clearly, the UPS sat on the delivery for more than a week. It took 3 days for the package to arrive at the Bangalore hub from the US and 7 to 8 days for effecting delivery within Bangalore.
I do hope this feedback will help in plugging loopholes that a reputed international courier service like UPS can ill afford to overlook. The UPS does not even have a provision for lodging a complaint on its website !

Vikram Raghavan
For Pinnacle Ring Binder India Pvt Ltd

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Patriotic Soilders
, US
Dec 23, 2015 6:04 am EST

UPS.com is the most horrible MNC courier company in the world and we are saying it with 10 years of international experience.

We have just burnt our hands by using UPS service and strongly advise others to do the same in their own interest.

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dissppointedcustomer
, BN
Sep 01, 2012 7:04 am EDT

the UPS BRUNEI is very poor and bad service..past few months I have purchasesd massage machine and other beauty machine that has glass accesories in it...BOTH CAME OUT BROKEN., it 's like these packages have been thrown while they were trying to unload the package...the glass items arrived broken...the machine upper part broken too...
I have no idea to complaint, but a friend recommend to claim the damage, but no use.Not only that, the packages arrived late.they are careless and rough in handling.

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bobglay
, IN
Jun 22, 2012 3:39 am EDT

My friend send me courier of my job appointment order in UPS courier service..It delivered to my home when i was not there ..the courier man not leave the courier or not even leave a tracking number ... my friend also forget the tracking number.i ask about this to the UPS courier service "yesterday i had courier but i was not in home so can u give it to me now " they want tracking number i explain them i not have it but i have destination address.. but they not agree and send the courier back to my friend company.. now i lost my chance to get the job in good company..i do not what kind of freaking service they giving.. i let it go cause not want any issues...just check your employee are work favour for the customer.. If they give service like this.. no one gonna use it

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dcombs
, US
Jul 06, 2011 3:05 am EDT

They do have a way to contact them through email. I'm afraid nothing is going to be done to rectify your situation, however.

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2:09 pm EDT
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UPS failed delivery - driver can't read

Due to my work hours and work location being over an hour from my home, I requested UPS not deliver a package before 5pm. The option was given to me at the time of my online purchase. I checked the block and added the note to the delivery instructions and awaited delivery. After serveral days of waiting and then coming home to find a failed delivery attempt notice stuck to my door (attempted delivery twice before 5 pm) I decided to call and complain. When Itried looking up a number in the phone book there was no place to call other than the mom and pop stores that provided UPS services. Well I called one and the worker gave me a 1-800 number to call. I called and no options to sepak to ahuman were offered so I kept pushing numbers until an option to speak with an agent was given. I spoke to an agent and he apologized and stated that no driver is obligated to deliver anything after a certain hour regardless of the options I was presented at the time of purchase. He refused to accept my complaint because UPS does not have a complaint department. He did state that he would pass along my concerns to the local freight manager. She called and after I explained the problem shee too stated that I cannot lodge a formal complaint because delivery times are random and that I cannot pick the best time regardless of their option online to assign a best delivery time. I halted further attempts and placed the package on hold for me to pick up. I will never use UPS again - they are deceptive and arrogant and leave the consumer feeing betrayed, lied to, and worthless.

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citadel hater
Cape May, US
Jul 01, 2011 3:47 pm EDT

JKDE and Zachary are overly upset do they work for UPS I think so

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citadel hater
Cape May, US
Jul 01, 2011 3:44 pm EDT

ups does offfer the service They offered it to me when I made a requet for a package pick up on line and pulled the same thing On the second day they were to pick up my door wsa open and I was cleaning my kitchen and came to find a slip on my door stating that I was not home I guess it was too much to knock I had my package inside because it was de dre head phones I'm surprised the creeps didn't steal it On line they give you a list of hours and you check the time you want When I called I got the same bull story why would you ask a consumer to pick a time if you are not required to honor it ? Get ahold of management and tell them about it

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JKDE
, US
Jul 01, 2011 2:36 pm EDT
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UPS did not offer you this service regardless of you requesting them to do so.

UPS does not offer a delivery time option for GROUND service because delivery times are random throughout the day.

You can't ask for a service that does not exist.

Complain to the place you made the online purchase. There is no option to deliver a package after 5 PM.

Get you packages delivered to your work address next time.

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6:30 am EDT
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UPS delayed delivery

We have been dealing with dhl, fedex and ups and by far ups is the worst - they have no sense of responsibility whatsoever - our shipment was picked in the uk on friday -16th jun and still has not reached muscat/oman - we should have recd it on the 19th and today is the 21st.. It seems one of the associated packages is not recd... Who suffers due to the incompetence of ups.. Every shipment is recd on the 5th day though we should have it on the 3rd day — all goes to prove how inefficiet they are and how easily the customer is cheated - I am referreing to awb 1z9w42630442929603 at the moment

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Robert K
, US
Feb 03, 2011 8:41 pm EST

I was to receive my son's medication through UPS delivery this past Friday Jan 21, 2011. I had paid the pharmaceutical company extra for this expedited delivery. When I checked late Friday as not delivered yet, I saw UPS had changed delivery date to Monday 1/24/2011 due to "emergency". The "emergency" was not defined.

Since my autistic son depends on his medication and would have to go without the entire weekend with consequences, I called UPS customer service. They refused to even document my concern as a complaint. I at least wanted it documented. I also hoped maybe I could pick up the package since it couldn't be delivered but was never offered that as an option. I knew the local center would be open as I've picked up there in the past.

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3:05 am EDT
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UPS drop off fee

I found out today that UPS is now charging a DROP OFF fee if you drop off a prepaid package. Dish Network had sent me a new received and a PREPAID label to return the broken receiver. When I dropped it off at Phoenix Drugs in Leesville, LA, I was charged a $1 drop off fee. They told me that other stores were charging more, and I called Dish about the additional charge. Dish had never heard of this, so I did some research online. There are several comments about UPS charging a drop off fee for a prepaid package. This is absolutely ridiculous. If this is accepted, the charges will only go up. Soon, you will be paying $20 to drop off a prepaid package.

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Helen
, US
Dec 25, 2010 7:50 pm EST

I have placed an order with your supplier on 16th of Dec 2010, and paid

the money with in 10 minutes of deal via PayPal to make sure that I

receive my shipment on time., The supplier entered all the information

and prepared the package to ship and instructed UPS Chinato pick up the

goods on 17th of Dec 2010. Apparently UPS Chinain Shenzhendid not pick

up the goods well until following Monday 20th dec 2010. You can imagine

how bad the courier company will be if they do not pick up a parcel well

after 3 days on promise date to pickup.

I was given tracking number and I was checking constantly online the

status of the shipment, on 21 of Dec 2010 in the morning I checked that

shipment is waiting for custom clearance, and as my pervious experience

in the delay for custom clearance, I rangUPS customer service center(on

131877), they told me that parcel has been arrived in Australia and

waiting for custom clearance, I told them that if the parcel cleared same

day afternoon I will pick up the parcel from your depot. In the

afternoon around 4:00PM I checked the web site and see that parcel has

been cleared from customs. So I rang the customer service again to find

out the opening hours of depot for the pick up, at that time I was told

goods has not been arrived in Australia yet.So I said the customer

service staff thatin the morning I was told that goods are arrived in

Australia, so who is given the correct information, the lady in the

morning or himself, he said he can only give the information what he saw

on the system and that is that shipment has not been arrived in

Australia yet.Then I spoke with his supervisor named Jason Pital, and

told him that since parcel has not arrived in Australia, I will not be

picking up the parcel myself so please arrange the delivery at the

original delivery address and that parcel is very urgent and please make

sure that driver do the delivery as early as possible, he promised me

to do so and to follow up himself

On 22 Dec 2010, I rang around 20 times to UPS customer service number,

all the times calls routed to their call center in Philippines or India, where every time I was given a different story.

Initially they told that delivery driver will deliver the goods between

9 AM to 5 PM.

When I asked them for various occasion for contact number for local

office so I can talk directly with person in-charge of the dept and find

out the right situation, they told me that there is no local number to

contact, I do not understand that a company registered in Australia and

doing business in Australia does have local address, does not have a

local number, however they promised me that some one will ring me from

the local deport / office, . I did received a call from a fake local

number just to listen to a lie that driver will deliver by 5:00 PM.

On various occasions when I was ringing the Call center 131877, I was

told different delivery hours from 9: 00 AM to 5:00Pm then it changed to

9:00 AM to 6:00 PM and then to 7:00 PM and finally they told me that

delivery can not happen on day, every one has promised me whole day,

just because delivery driver was failed to pass by my street.

Now I had day off from my work to receive this parcel because UPS can

not give any fix time from 9:00 AM to 5:00 PM, so I have to wait whole

day at home for the delivery.But despite various calls and explaining to

UPS staff that time is money and they should make sure I received the

parcel on promised time frame, nothing has happens. Only thing I have

notice that UPS staff at call center are very professional in lying to

customers and given them wrong information and creating as much

frustration as possible for customers, We have used DHL and TNT in the

past so many times and never have any problem with them, we always able

to talk to local staff and they resolved any issues we have. This is

just UPS who act in this extremely unprofessional manner . The Staff of

the UPS has told me so many lies that it is hard to believeit is an

reputable company. Despite so many lies and false promises I m still

waiting for my shipment to be delivered.

Now I just told from my supplier that someone with the name of John has received the package and signed.

However there is no one named John live in my house and we have not seen anyone from UPS to us, so GOD knows where their driver delivered the goods.

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Serafimm
, US
Jul 13, 2010 12:24 pm EDT

On January 5, 2006 I sent a package that contained a ring to be sized from The UPS Store# 0484 to Jam Creations Repair Dept. The mailing cost was prepaid by the vendor and I attached the pre-printed mailing label to the package. That was the last time I saw my ring. I tracked my packages progress (TRACKING# 1Z 055 E81 [protected] 7) and apparently there was some delivery address complications. It was finally delivered to a different address that was obtained by UPS. On May 15, 2006 I sent an email to UPS requesting to enter a claim for the lost package. On May 16, 2006 I tried to submit a claim on the UPS website. I was told that a report cannot be initiated for this package on UPS.com because the origin or destination for the package is OUTSIDE THE US! The package was being sent to New York! On May 18, 2006 I called UPS and spoke with Aquita in the Investigations Dept. She told me that the address where the package was delivered was a part of JAM Creations. She then said that she would call the New York branch that delivered it and have them call me within half an hour. I never received a call from them.

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JKDE
, US
Jun 16, 2011 6:21 am EDT
Verified customer This comment was posted by a verified customer. Learn more

UPS does NOT charge a DROP OFF fee if you drop off a prepaid package.

Phoenix Drugs in Leesville, LA, charged you the $1 drop off fee.

A lot of stores that allow you to drop off a UPS package are making you pay extra to do that and telling you it is a UPS fee.

UPS does not get any of that money. The store keeps it all.

Complain to Phoenix Drugs in Leesville, LA. They are ripping you off, not UPS.

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6:17 pm EDT
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UPS mis-routed delivery - no accountability

I had a package that was scheduled for ground delivery on or before May 14, 2011. It shipped on May 6th and was accidentally mis-routed back to the shipping location on May 14th. The best that UPS says they can do is to ship it to me by May 20th. They say there's nothing they can do to correct their mistake - except to send me a letter of apology (after my request). If this is "customer service" - it's not what I expect. Any company that is not accountable for their mistakes, is headed for trouble. Meanwhile, the customers suffer and the company (and their employees) have no incentive for doing the job right. In the future, I will look for every way possible to avoid the use of UPS for shipping.

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Update by Mike from Littleton
Jun 15, 2011 9:34 pm EDT

I've made mistakes - yes. But have been held accountable. Any business model or culture that lacks in customer service, accountability, and/or communication is destined to fail. I'll bet my bank account on that. Since it would be reasonable to expect that UPS would correct their mistake by shipping the package overnight to the correct address (the package weighs less than a pound), I believe I'm more than reasonable in expecting better service. Also, what I didn't mention was that a service agent told me earlier that they would correct the problem with an overnight delivery, but they didn't - and in following up, they said they couldn't. They've lost a customer, and will lose more, until they correct their business culture. United Parcel Stinks! We do have options.

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5:23 pm EDT

UPS irresponsible workers

I'm pissed with UPS service, I don't understand what was the point to pay more, if they have such a horrible service! I will never use their service again. I schedule late deliver after 3 p.m. on purpose went home early and guess what, the driver came in at 1:00 p.m. because he was at that area. I paid twice more for your company to do your job and if offer late deliver please do so. Second I called customer service she apologized and offer to pick up box at palatine which is 35 miles away, since i needed box as soon as it possible (my lenses i can't drive without them) i wen there, they told me i have to wait additional hour to receive my package. At 8:15 worker telling me that she doesn't know where's my package and they will re deliver, i asked what time and again "We can't guarantee deliver after 3

" I wasted my gas, my 3 hours of time and 1 hour 30 min on a way home for nothing! I was so mad but there is nothing you can do with those people!I had long day at work, i had to drive without leans, I had to spend another 40$ on gas to make this trip. will never use your service! I will re-sign my business and tell as many people as I can about your horrible service.

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3:56 pm EDT
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UPS treatment of employees

I know of a female employee of UPS that has been there over 20 years. She has worked hard on her career and her education. Masters degree etc... She has also endured what seems to be standard UPS treatment. She has been sexually harrassed for years...###, crocth, etc etc grabbed. Once was held down by her manager trying to kiss and sexually assault her. Why did she not report all this? Its a shame she didn't but I guess she just did not want to rock the boat and hurt her career or that of anyone else. Stupid. Just stupid.
The stories are limitless in this women's sentence with UPS so I will fast forward to present. She currently is forced to travel aprrox 3hr daily commute to UPS in another town instead of one 25 minutes away. She has requested for years to be transferred to a facility closer to her home. Even though there are openings her requests have been denied. One response by upper management was laughter when she informed them she was pregnant with her first child and requested a shorter commute. Upper management laughed hysterically when they decided to then put her in a position that would put her at great risk as a 40 year old pregnant woman.
She is currently waking up at 4:30am then dropping baby off at daycare then baby is picked up at daycare 11.5 hours later to be baby sat until this 20 year plus UPS employee gets home no ealier than 9 pm. Mostly much later. She is failing in health and UPS is well aware and is trying to kill her.
Her fiance/father of baby works a few hours away and is also awaiting a transfer to her town.
If anyone at UPS reads this please try to take just a little more sensitive care of your employees. They are human beings and some have been loyal and dedicated their lives to the company.
It is vital to work with employees and not try to destroy them or harm them because if someone gets hurt there may be someone that will dedicate their life to hunting down all involved and their families.

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Law Student Yolanda
Philadelphia, US
Feb 09, 2015 3:02 pm EST

hi am calling in referral to a complaint of un use fund of my stocks and bonds
of my first husband of 10 years wayne r. drayton has try to get in contact on
several cocagation no resoponse respectfully summited Law student Yolanda
1221 summerset street Philadelphia pa. 19133

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7:37 pm EDT
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UPS wrong tracking information

UPS's package tracking website indicates delivery of a package at 12:24, 6.7.2011 to my address, leaving the package at my front door. I was working in my garage from 11:00 till 2:00 in the afternoon and no UPS truck was in my long driveway and no package was left at my door. I went to the UPS Customer Center in Tualatin expecting some help, the lady at the desk would not call the driver to see what he did with the package. She gave me a number to call 800-PICKUPS saying they would help me initiate an investigation to see what happened. I called the number and finally got a human being to talk to, she refused to initiate an investigation saying the shipper had to do that. Neither person was any help at all, both suggesting that I walk around my property to see if I could find where the package was hidden. Customer ser3vice with this company is a joke and non-existent.

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UPS delivery to neighbor policy?

The European policy, called UPS Terms and Conditions of Carriage, REV. 01/11, states that "UPS may deliver a shipment to ... neighbours of the receiver".

I have three questions about this.

Is this a recent revision or a long time policy? I've had several packages shipped to me with UPS before and they never been left with a neighbor if I wasn't home. The process has always been three delivery attempts, then the package is left at the distribution center for me to pick up. So is this a new policy? Or how do they decide between three attempts, or delivery to a neighbor? Can it be that they attempted to delivery my package to my neighbors on previous deliveries to me too, but that my neighbors also happened to be away on previous deliveries the same times I was away? So this was the first time one of my neighbors was home, and I wasn't home, when they attempted delivery?

Secondly, UPS only gave me the first name and the first letter of the last name of the person that received the package. Does UPS have any obligations beyond this to help me receive my package? For example give me the full name of the receiver, tell me the apartment number and adress of the receiver, or contact the receiver and ask them to give me the package if they don't give me the package, or refund me if the receiver has opened the package or stolen parts of the delivery?

Lastly, are there any delivery options that rule out neighbor delivery? The only option I've identified is Adult Signature Required combined with sender instructions to not leave your shipment with a neighbor[source]. Are there any other options?

I'm sad to say that I lost my UPS Standard® package to a neighbor, including possible sensitive information on the receipt such as credit card number or passwords. I filed a lost package claim with UPS, with the sender and with the payment service. In all cases the response is that they can't do anything since the UPS Terms and Conditions allow delivery to a neighbor. To me this means that I from now on have to get written confirmation from the sender beforehand that they will instruct UPS to not leave my package with a neighbor. Before I place the order in the online order form. Which means additional work.

Thank you for keeping your replies exceedingly parsimonious and to the point and without any fluff. Please cite sources for all stated facts, i.e. rules, regulations, code, policy or terms or conditions or other sources. Please keep the discussion to the European UPS policy only since their US terms and conditions is a different document.

PLEASE NO "UPS SUCKS" REPLIES THAT DOESN'T REALLY ADD ANYTHING! PLEASE PRETEND WE ARE IN A FORMAL SETTING!

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JKDE
, US
May 19, 2011 10:19 am EDT
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If you are not going to be home when UPS delivers, have the sender stick a HOLD FOR PICKUP label on the package. These are provided free by UPS to shippers. The RECEIVERS TELEPHONE number, your phone number, is written on the label.

The sender places this label it on the same side as the shipping label.

When it arrives at the distribution center, UPS calls the number on the label and lets you know it is there to pick up.

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8:39 pm EDT
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UPS misdelivered package

I ordered a package and paid for UPS shipping and I mistakenly assumed UPS could deliver a package to the address listed on the package - MY address. With what Im sure amounts to millions of dollars spent on tracking packages, tracking delivery trucks, and tracking the drivers that deliver them, including global positioning satellites, scanners, etc. the one thing UPS neglected to do was spend money on training drivers to read the house numbers. My package, which contained irreplaceable and valuable family heirlooms was delivered to my next door neighbor's house. That might not sound as scary as it is, but in this day and age, many people do not even know their neighbor's names unless their mail is mistakenly delivered to their house, and I am one of them. Fortunately, she is a 92 year old woman who was born during the Age of Honesty when you did not keep things that did not belong to you, so she ambled over and delivered it herself. Ironically, and perhaps more to the point, the numbers to my house are painted in BIG WHITE numbers that can be seen from the street; whereas, my neighbor's house number is in black cursive and can barely be read from her porch, let alone the street. WORD TO THE WISE: when given a choice, pay extra for the confidence that you will receive the merchandise you paid for! PS: Please do not post replies that recommend insurance: I do not want to be financially compensated for a lost package with precious contents – I WANT what I ordered delivered, and if it is not too much to ask, delivered accurately.

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JKDE
, US
May 13, 2011 10:08 pm EDT
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UPS is allowed to deliver packages to neighbors when you do not answer. Next time you want a package, which contains irreplaceable and valuable family heirlooms delivered to you, be there.

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8:55 pm EDT
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UPS shipment failure/refund

I had a letter delivery that had to be delivered within 24 hours to my son, a US Marine, stationed in CA. It was TIME SENSITIVE. The cost was $43.00 and it took 2 days to get there instead of overnight. I wrote to the customer service office in Atlanta, GA to ask for a refund because the shipment was guaranteed next day. The least they could have done was refunded me the difference for a 2 day delivery. Here's the kicker...UPS did call me and promised me a refund for their mistake and then never came through with the money. I even wrote a second time and never heard from them again. This failed delivery was in January of 2011. NEVER AGAIN will I rely on their shipments. The US Post Office is less than half that price and is located directly across the street that the UPS Service Center. Shame on them for not supporting our country's troops.

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UPS refuse to deliver package

UPS has a package of mine and they refuse to deliver it! I was out of the country for 3 months, I purchased mail forwarding and a mail box at one of those UPS mail box stores; they forwarded the package to me in country I was visiting. They then refused to deliver the package there and phoned me requesting my permission to have it returned to the USP store back in the States which I did. Instead of returning the package to the U.S. they kept it, considered it abandoned and they are holding it and refuse to send it to me or to the UPS store, crazy! I have no idea of where to turn for help, I sent a complaint to UPS, no answer what-so-ever.

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UPS ups driver and inconsiderate customer service

UPS is a company that I will never use again, first for the way there drivers opperate and second how there customer service operate. I was driving my friend home in a residentail neighborhood and there was a UPS truck and a school bus in front of me. The school bus leaves and the UPS truck starts moving forward so I followed, I wasn't tailgating, he slams on the brakes whips it into reverse and goes 20 mph into someones driveway, I was right behind him a foot away and he was inches from hitting my car. I was beeping like crazy he never stopped or evern acted like he did anything wrong. Then he leaves going 35 in a 20 mph zone. SO then I called to report this, it was so scary he almost totaled my car, and the woman on the phone was so inconsiderate, she had no pity and didn't even ask for the license plate number. I am in complete shock and I almost had a heart attack.

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JKDE
, US
May 05, 2011 9:47 pm EDT
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It is a good thing you were not tailgating. UPS drivers are taught to back into driveways. They always signal first to indicate a turn, you might have missed that.
So he backs into a driveway and then immediately drives away? Did he stop to deliver anything?
How do you know he drove away 35 in a 20 mph zone? Did you follow him going 35 in a 20 mph zone?
Always give delivery drivers and vehicles plenty of room. Their job is tough enough as it is.

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4:16 pm EDT
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UPS harrassment

As the wife of a 23 years veteran employee of UPS I am sick to death of the harrassment projected toward my husband every single time he requests a day off. He has selected the option to use one of his vacation weeks as sick days, and yet every time he asks to use one of his sick days he is harrassed by management about it. It is ridiculous. They act like the company will cease to function if he doesn't show up. I am sure they teach harrassment and bullying in their management training program. Even when I was at the hospital to give birth to our second child they wouldn't let him leave until they had someone to finish his route which was 5 hours later! Today he had a root canal and they want him to come in following the appointment even though he is on pain medication. Sure, we all want people on pain meds driving on our streets all day! Enough is enough!

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Update by CVela66
May 05, 2011 11:46 pm EDT

Just venting, wasn't looking for judgement... Sheesh! UPS offers the option to use one week of vacation as sick days instead. Unfortunately they act like jerks when you actually try to use them. Turns out he did drive the 45 minutes to work after his root canal, was sent to look for a truck, and there were none available for him to use! They then decided to send him the 45 minutes back home! No pay for the hour he was there of course! Seems like they could have made sure there was a truck available before harassing him about coming in! By the way...he takes about 2 sick days each year and has 14 years of safe driving. Seems like he should be a valued employee!

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J. Parmer Price
Washington, US
May 13, 2011 11:05 pm EDT

LoveFist may be blunt but has hit the nail on the head! Paula I rarely feel the need to analyze someone such as yourself especially after reading only a few things you have written. Tell me if I get any of this correct please. You probably have no more than a 12th grade education and come from a family that has never had the need to attend a graduation ceremony anywhere more prestigious than a community college or trade school. Am I close yet? You sit around all day posting on the internet trying to sound intelligent but in all reality you are aware that you are of average IQ, all the while smoking two packs of cigarettes and drinking three sodas while you collect disability when you actually just don't feel like becoming gainfully employed. It does suck when you are not qualified for anything other than whatever restaurant, Piggly Wiggly or similar retail work that is in the Southeastern part of the U.S. and that's ok because the world needs unskilled labor at a higher rate than white collar workers, this economy sure is tough huh? If you are married, that is a big if, it is likely your 2nd or 3rd marriage to a blue collar Busch drinking kind of good ol' boy that has to work overtime because you don't feel the need to contribute financially and the double wide is just fine for now. How am I doing? I feel fairly confident in that I am close and I will tell you what gave you away. You have no earthly idea what the true difference is between a wage roll/hourly position and management and by management the terminal manger at UPS is actually probably envious of the hourly workers and that is because they have a union known as the Teamsters that negotiates the contracts for better pay than they really should get and take note that is what killed the U.S. auto industry, unions. The people that have to wear a jacket and tie to the office at the regional UPS office have to spend all year figuring what they can afford to give the union to avoid a labor strike that would be extremely bothersome to the boys at corporate headquarters and the board of directors who answer to the shareholders at the annual stockholder's meeting and don't forget the fellows at the brokerage firms that keep the stock flowing and the company coffers in a position to pay the guys that have not invested in an education and therefore have to toss the customers packages in yard when they get behind in the day. That is avoidable but the union has seen fit that the routes get bid on by seniority each year in the aforementioned yearly contract negotiation, that is called quid pro quo in the business world. Don't you think it would make more sense to have stayed with the old way of assigning routes that guys kept more than a year and as a result got to know that route so well that they could do the job correctly, safely and still get off at the usual whistle blowin'? Well this is a tough life for people that contribute to society but it is the American way. I am getting tired of typing my personality theory and if I sound like I am a condescending know it all than you have gotten that right today and you should reward yourself by going to KFC and gettin' a bucket of chicken and scarfing it down while you watch Phil tell it like it is to someone that you just know you could fix if only they could hear you through the television, but then you couldn't gnaw on that chicken could you. You earned it today! Pat yourself on the back and look around you and take stock of your current situation and tell yourself that one day I, Paula, will get the finer things in life too, P.S. The stuff you buy at Wal-Mart is not fine so maybe start looking at some high end merchandise on some web sites because I don't think they have too many luxury retailers in your neck of the woods. Yes, I am a complete ###. An educated one though.

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time to act
suffolk, US
May 13, 2011 8:14 pm EDT

ups are the lowest of low lifes running this company what ever they want to do most supervisor and mangerment are low life moving up the UPS food chain using there control for the personal satifaction this company prints rules but does'nt follow them if your a spouse of a UPS employee they will try to rip you or and your spouse OFF. GOD forbid if you get divorced they let the spouse drain your assets not responding to supponea's and give you a one day accounting of assets not the span of your relationship legaly! BIG BROWN will make you hire a cut throat lawyers . NEW YORK spouse with no pension and no ups info. long island N.Y. your husband should get one of those spy pen camera and recorders and use it all the time tell no one and save it for the big day these people are not pro family dump your UPS stock every one cause this company will have thousand of suits comming SOON

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srchng4care
garland, US
May 05, 2011 9:27 pm EDT
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"He has selected the option to use one of his vacation weeks as sick days"
vacation weeks are earned by being an employee for working a certain amount of years sick day vacation days whatever if it was earned then and they still wont let him take just one day off BS take that up with someone and especially making him wait to leave until someone covers him as your in labor wow heartless ### manager! those kind of people is why the world is the way it is

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PaulaKaye
Norcross, US
May 05, 2011 9:00 pm EDT
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@ "Brenda" LoL! FistingLover is that you? Troll elsewhere -

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PaulaKaye
Norcross, US
May 05, 2011 8:20 pm EDT
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@ LoveFistII - oh, and you HAVE been reported for abusive/violent language, jerk!

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PaulaKaye
Norcross, US
May 05, 2011 8:16 pm EDT
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@"LoveFistII" - Interestingly enough, I'm wondering now why you skipped school today. As you should know, such stats are at least two to four years behind the actual date of publication because they take literally that long to compile, classify and verify! Gee... Sounds like your vocabulary is really limited, you flaming troll! Go troll elsewhere - you have no power here!

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PaulaKaye
Norcross, US
May 05, 2011 7:44 pm EDT
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*Fun with numbers* This is a site that only states what the government will "allow" - not what is actually needed. For instance, would you include Parental Leave in your snarky assessment? Or, how about Parental Care for an Elderly parent? What about being hospitalized for all the stress-induced illness caused by confrontational managers? (High Blood Pressure and Heart Attack are on the rise, you know...) How about illnesses caused by working in "sick buildings" whose employees have no idea their lungs are being filled with mold, mildew and various other toxins that aren't being filtered out due to "deferred maintenance issues", (meaning the company doesn't really regard such repairs as "necessary"). How about THESE stats? And, yes, before you want to attack Parenthood and taking care of the child a parent is LEGALLY responsible for - just remember; if you have a "doctor's note" it's "supposed" to be "okay" to miss work... http://www.kansas.com/2010/12/21/1642374/the-average-number-of-sick-days.html

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PaulaKaye
Norcross, US
May 05, 2011 6:20 pm EDT
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Have YOU ever worked for UPS, or any other form of delivery company where you're in the rain, the cold and the unbearable heat? No? Well, then, I suppose you can check out the stats for any medical site and find it out for yourself, (mainly because ANY site I give stats from you're going to automatically discredit on sight).

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PaulaKaye
Norcross, US
May 05, 2011 5:49 pm EDT
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@TheLoveFist - trolling again? The average person is actually ill from verifiable diseases and/or physical ailments for about 12 days out of a 365 and 1/4 year - and given that UPS has to deliver in weather that most USPS people WON'T deliver in, (rain, snow, sleet AND dead of night); I'd say "five days" isn't high at all... What it is, more than likely, happens to be AGE DISCRIMINATION - because as we "all" know - the "older" the employee, the more "broken down" they're going to be when treated with the "disposable mentality" of "use 'em up and throw them away" by businesses today...

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PaulaKaye
Norcross, US
May 05, 2011 4:31 pm EDT
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Is his direct manager/supervisor female? I think that may have something to do with it, perhaps...

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2:34 am EDT
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UPS damaged package/poor customer service

Two weeks ago UPS delivered two packages to my home-left them on the front steps ( worth about $700 ) even though I left a note saying take it to neighbours if no answer. Opened the boxes the next day, ( I work nights ) and found both items had been dropped/crushed. Called UPS to file claim after their on line claim system came up unavailable. I was told a file had been opened and would be picked up the next business day. Stayed home from work, called them at 5 PM and was told the packages would be picked up that day by 7 PM. No one ever showed. Called them just after 7 PM, was told a repeat request would be sent and they would contact me.
8:15 AM someone from the local distribution centre called me and stated they received an e-mail but as yet had not received a "pick ticket" but they would request one from their end. I should mention here that I contacted the shipper in the US and they have repeatedly requested the items be picked up as well.
A week later and still nothing. I sent UPS an e-mail asked what I had to do to get my claim processed and the items picked up. Received an e-mail at 4 PM the next day saying somebody from UPS would call me by 4:21 PM.
It's now 7:22 PM, no call and of course their call centre is now closed again.
I understand that ### happens, when you move that many packages a day the chances of something getting damaged are significant..but holy crap people ! When you screw up take some responsibility and FIX THE PROBLEM ! How many calls/e-mails do I need to make. Obviously they have been paid so they no longer give a dam. Their business plan must be to keep screwing you around and ignoring you in the hopes you will give up in frustration and go away. ZERO CUSTOMER SERVICE. WILL NEVER USE UPS AGAIN.

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UPS lying and providing misleading information, wasting my time, and very unprofessional conduct

On Friday [protected], I was expecting a delivery from UPS. I understand that there is no specific time to expect delivery from what I was told so I did not go to work and I waited nearly nearly the entire work day and I had been in continuous communication with ups throughout the day trying to get an estimated ETA from the driver who was out doing the deliveries for my area, until finally I was told in a phone conversation (with a woman who would only give her first name as Debbie, and she said she was the part time night supervisor), to expect the driver at some time after 7 pm. At that point I went out to perform some repair work as I knew that it it would take only a couple hours to perform my job. When I returned home at 6:30, there was a notice on my door indicating that the package had already been attempted to be delivered. I called again and spoke to Debbie, I asked her if she could contact the driver, and ask him If I could meet him wherever he is to retrieve my package, she told me that she knows him personally and that he would not do it, the customer pick up center closes at 8 and the driver was not expected to return until 9 and that there would be another delivery attempt made on Monday, she further went on to say that there would be 3 delivery attempts made, after which time the package would be returned to sender. I explained to her that unless I knew what time roughly to expect the delivery, that I would more than likely not be able to receive the package and I asked her if they could hold the package at the customer service center, she repeated that another delivery attempt would be made on Monday. She did not appear to be concerned with my inconvenience or time wasted. I asked for the direct number to the corperate office, her first and last name, and that of the driver, because I intended to file a complaint and she told me that she did not have to give me that information and hung up the phone. I believe that I was treated in a very unprofessional manner, there was no consideration for my time being wasted and I was lied to and misinformed. Someone must be held to account for and repremanded this fiasco, UPS should not be able to wastes peoples time and lie to them without consequence. specifically, the part time night supervisor and the driver that was responsible for delivering the package, please contact me with any information regarding any corrective actions that take place. My current contact information is Mr. Abdulhamid Ibnislam, 2101 Brookstone Ridge, College Park, Ga 30349 and my direct telephone number is [protected].

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JKDE
, US
Apr 23, 2011 5:06 pm EDT
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UPS tried to deliver the item which required a signature. You decided to leave and not be there. You did not leave instructions for the driver if no one will be home. UPS did their job correctly.

From UPS: Other than time-definite air deliveries, UPS shipments are generally delivered anytime between the hours of 9:00 a.m. and 7:00 p.m. (and sometimes later) to residences, and by close of business for commercial addresses. UPS cannot schedule a specific delivery time within that window. Up to three delivery attempts will be made, excluding weekends and holidays.

In the U.S. and Canada, shipments that don't require a signature can be left in a safe place at the driver's discretion. This could include the front porch, side door, back porch, or garage area. For residential deliveries that require a signature, you can leave instructions for the driver if no one will be home. For example, you can ask that the shipment be delivered to a neighbor who will be home. If an adult signature is required, and the sender has instructed us not to leave the shipment with a neighbor, we will make another delivery attempt on the next business day.

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defextras
Chandler, US
Apr 23, 2011 4:45 am EDT
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company is to big to sworry bout one small customer

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UPS misdelivery/fraud/identity theft

We recently sent a package to our accountant containing important tax records through UPS. They unilaterally changed the address from a business to a vacant apartment. They were lax in their efforts to try to recover the package. Now they tell us they can only reimburse us for the COST OF THE INK to reproduce those documents. They will not even refund the cost to send the package!

You may want to warn your audience NOT to use UPS for important documents. I was told that they regularly and often change the delivery addresses without contacting the sender or receiving party. Incidentally, both our phone numbers were on this package.

There may also be fraud involved here. When the receiver sees that documents are being sent to accounting firms, this is an opportunity for identity theft by purposely sending packages to vacant apartments/businesses where they can be intercepted.

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JKDE
, US
Apr 15, 2011 5:12 pm EDT
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How can UPS change the delivery address you put on the label? Did you require signature delivery confirmation for your important documents? If so, someone had to sign for it. If not then UPS will drop it of at the door of the address you sent it to. Was the address you put on wrong? Was is a type printed label or something you hand wrote that was illegible?

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1:55 am EDT
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UPS worse shipping company

Worse shipping company out there. Do not use! They destroy your items and then they don't own up to the damage, even when the ups driver states ups did the damage. Claims take forever, worst customer service no one has a clue what's going on. If you ship with ups freight your items will look like they dropped a car on it. Rates are not very good either. I have spoken with numerous companies who have similar problems with ups freight and I have recommended to hundreds not to use ups freight.

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LTLFREIGHT SHOP
Riverview, US
Apr 18, 2011 8:42 pm EDT

Hello,
My name is Dustin and I work with LTL Freight Shop. We are in the business of helping small to medium transactional shipper reduce their freight cost. We help many businesses and individuals ship items such as engines, furniture, auctioned items, printed goods and signs, machines, and many others. For the medium to larger volume shippers we offer a free web based system to be able to quote out carriers, book shipments, and trace them also. We guarantee to beat out other competitors quotes also. The only information that we need to quote out shipments is the zip code where it is being picked up and delivered, the description or commodity, the weight of the item, and the dimension and packaging of the item. If you would like to quote out a competitor and send us their price we will be more than happy to beat that price to earn the business. All we need is an opportunity to earn your business and LTL Freight Shop is here to help!

UPS Customer Reviews Overview

UPS is a global leader in logistics and transportation services, providing reliable and efficient delivery solutions to businesses and individuals worldwide. With a strong focus on customer satisfaction, UPS has received numerous positive reviews from satisfied customers.

One of the most notable strengths of UPS is its extensive network of delivery options, including ground, air, and ocean freight services. Customers appreciate the flexibility and convenience of these options, as well as the speed and reliability of UPS's delivery times.

Another key advantage of UPS is its advanced tracking and monitoring systems, which allow customers to easily track their shipments in real-time and receive updates on delivery status. This feature is particularly valuable for businesses that rely on timely and accurate delivery of goods.

In addition to its delivery services, UPS also offers a range of value-added services, such as packaging, printing, and mailbox services. These services are designed to help businesses streamline their operations and improve efficiency, while also saving time and money.

Overall, UPS has earned a reputation as a reliable and trustworthy logistics partner, with a strong commitment to customer satisfaction and a wide range of delivery and value-added services to meet the needs of businesses and individuals alike.

UPS In-depth Review

Website Design and User Experience: The UPS website is well-designed and user-friendly. The layout is clean and intuitive, making it easy to navigate and find the information you need. The search function is efficient, allowing users to quickly locate specific services or track packages. Overall, the website provides a seamless user experience.

Range of Services Offered: UPS offers a comprehensive range of services to meet various shipping needs. From domestic to international shipping, they provide options for both individuals and businesses. Their services include express delivery, ground shipping, freight services, and specialized solutions for specific industries. With such a wide range of services, UPS caters to diverse shipping requirements.

Shipping Options and Pricing: UPS offers flexible shipping options to accommodate different budgets and delivery timelines. They provide various delivery speeds, including next-day, 2-day, and ground shipping. The pricing is competitive, and they offer transparent cost calculators to estimate shipping expenses. Additionally, UPS offers discounted rates for frequent shippers and businesses, making their services cost-effective.

Tracking and Delivery Updates: UPS provides excellent tracking and delivery updates. Their online tracking system allows users to monitor the progress of their shipments in real-time. They provide detailed information about the package's location, estimated delivery date, and any exceptions or delays. UPS also offers email and SMS notifications to keep customers informed about their package's status, ensuring a hassle-free shipping experience.

Customer Support and Communication: UPS offers reliable customer support and effective communication channels. Their customer service team is responsive and knowledgeable, assisting customers with any queries or concerns. They provide multiple contact options, including phone, email, and live chat. UPS also offers a comprehensive FAQ section and self-help resources on their website, ensuring customers can find answers to common questions easily.

Reliability and Timeliness of Deliveries: UPS is known for its reliability and timely deliveries. They have a strong track record of meeting delivery deadlines and ensuring packages arrive on time. With their extensive network and efficient logistics, UPS consistently delivers packages within the estimated timeframe. Customers can rely on UPS to handle their shipments with care and deliver them promptly.

International Shipping and Customs Handling: UPS excels in international shipping and customs handling. They have a global presence and offer seamless shipping solutions to over 220 countries and territories. UPS provides assistance with customs documentation, ensuring smooth clearance at international borders. They also offer specialized services for international shipments, such as customs brokerage and trade compliance solutions.

Packaging and Handling of Goods: UPS prioritizes the proper packaging and handling of goods. They provide guidelines and resources to help customers pack their shipments securely. UPS offers various packaging options, including their own branded packaging materials. Their trained staff ensures that packages are handled with care to prevent damage during transit, giving customers peace of mind.

Insurance and Claims Process: UPS offers insurance options to protect shipments against loss or damage. They provide coverage based on the declared value of the package. In the unfortunate event of a loss or damage, UPS has a straightforward claims process. Customers can file claims online and track the progress until resolution. UPS strives to provide fair compensation for any valid claims, ensuring customer satisfaction.

Sustainability and Environmental Initiatives: UPS is committed to sustainability and environmental initiatives. They actively work towards reducing their carbon footprint through various measures, such as optimizing delivery routes, using alternative fuels, and investing in eco-friendly technologies. UPS also offers carbon-neutral shipping options, allowing customers to offset the environmental impact of their shipments.

Overall Customer Satisfaction and Reviews: UPS has a strong reputation for customer satisfaction. They consistently receive positive reviews for their reliable services, timely deliveries, and excellent customer support. Customers appreciate the convenience and efficiency of UPS's shipping solutions. With their commitment to quality and continuous improvement, UPS remains a trusted choice for individuals and businesses alike.

How to file a complaint about UPS?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with UPS. Make it specific and clear, such as "Delayed Delivery" or "Damaged Parcel."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with UPS. Mention key areas such as:

  • Service issues: Delays, lost packages, or delivery errors.
  • Customer service interactions: Responsiveness, attitude, and resolution efforts.
  • Product handling: Condition of the package upon arrival.
  • Billing and charges: Any discrepancies or unexpected fees.
Include specifics of any transactions, tracking numbers, dates, and locations. Describe the nature of the issue, steps you took to resolve it with UPS, and the company's response. Explain how the issue has personally affected you, such as missed deadlines or financial loss.

5. Attaching supporting documents: Attach any relevant documents such as receipts, photos of the package, correspondence with customer service, etc. Be cautious not to include sensitive personal information.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses incurred, and the 'Desired Outcome' field to clearly state what resolution you are seeking from UPS, whether it's a refund, an apology, or any other specific action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Keep track of your complaint by regularly checking for any updates or responses from UPS on ComplaintsBoard.com. Be prepared to engage in further communication if necessary.

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