UPS
reviews and complaints

I ordered some computer components from California, USA to be shipped to me in Lusaka, Zambia. The items arrived at Lusaka International Airport on time on Sunday, but here is what happened on:

UPS’ authorised local contractor, Mercury Express Logistics, phoned on Monday, 9 November 2009, to find out if it was okay to clear the items, so I said yes but they need to let me know the clearance charges. They told me Kwacha 173, 800 (Zambian Currency). She said they would let me know by lunchtime if that was the final charge.
3 O’clock came and went and still no call from them. I phoned them to ask what was going on so the man who answered, Jerome, said I could come and collect the packages if they were ready. As I was working, I asked if I could send my son to go and see them as it would be easier to receive clarification, which they said was fine.
My son went there and was told that the items had not been cleared as payment needed to be received first. This was around 1530 – 1600hrs.
He was told to wait so they could find out what the charges would be. After a few minutes the woman at their branch located at Lusaka International Airport spoke to him on the phone and said they couldn’t give a clearance charge as they did not know what any of the items are except for the cables. Correct me if I am wrong but surely it was on the waybill that these are computer parts/components etc.
After another 15-20 minutes he was then told he had to pay Kwacha 1, 335, 325 that was for customs duty, clearance and VAT. As he did not have enough money he said he would come back the next day to pay.

So, my sent went at around 13:40 on Tuesday, 10 November 2009, to pay:

He was given the amount to pay, the same as yesterday, and paid it in full
He asked when the items were delivered and they said, most likely, only Thursday (bearing in mind that the distance from the airport to them to my house is something like 15 kilometres).
As my son is sorting out the shipment he just got a call from Mercury Express to say that they thought we had paid AIT (Advanced Income Tax – which is only meant to be for goods for commercial and not personal use).
She then turns round and says she didn’t think we would have to pay the AIT after she said she thought we had already paid AIT.
That means we will now have to go and pay another amount and as it is there is already a fuel shortage at the moment and I cannot be going there everyday just to have them say something else is wrong.
On top of this, my son has taken time off studying to receive shipment, then to sort our payment etc. so basically they are just messing us around.

Something very strange is going on. I don’t see how UPS can claim that “An unforeseen event has occurred” when all that has happened is that they have given false information and bad service. I knew that I would have to pay duty and clearance fees but it is not my job to chase them up to find out what these are, only to have them give me a different answer every time!

Is there anyone at UPS I can contact to make an official complaint and ask for a refund because this is now just ridiculous?

Sent 2 Money Gram money-orders worth $750.00 from Salisbury MD to Aurora IL on 10/16/2009 by tree day ground service.
UPS lost it and refused the claim saying it will only re-imburse the cost of paper!

Not only they lost my $750 but also refusing the claim on flimsy ground.Will make sure to take them to court and let all the businesses in the Salisbury Mall and all my customers know about this company!
(All proofs provided to UPS)

I waited all day for a laptop and found out at 7 pm that the package was missed at the UPS facility.(put on the wrong truck is what another UPS driver told me.) The next day it was going to rain so I put out a large tote and left a note on my front door to please put it in the tote.The next day the driver left the laptop in the pouring rain but fortunately I got out of work early and the shipper was smart enough to double box the item. If they were too lazy to put it in the tote they should have at least put it in a plastic bag.The outer box was soaked.Does anyone know the number I can call to complain?Their web site is a joke.

I shipped nine cartons containing household goods, 7 had minimum (automatic) $100 insurance, Two were insured for $300. Three boxes had been opened and goods stolen, the two insured for $300 (original artwork) were damaged. I tried to FILE the complaint on line (yes, there is a form where you enter the tracking numbers) and up popped a message on all numbers "This shipment is not eligible for insurance claims". I EMAILED customer service, was told the cartons had to remain "as is", i.e. UNPACKED until a claims agent could be sent out...unknown when that would be. I needed my clothes, at least those that were not stolen. I TELEPHONED and was told "until an agent arrives, we cannot settle your claim". I was in a one- room efficiency apartment with five damaged large cartons and could not even walk around. UPS makes it impossible to file a claim, much less collect. That was eight months ago, no agent has ever contacted me. I finally had to unpack and toss the cartons out in order to LIVE. UPS is a rotten company. I ship FED EX now with no damages nor stolen goods. A neighbor told me UPS lost her heirlooms and went through the same non-claim nonsense...no claims for her either. Someone should investigate UPS practices and policy lies.

I had a dispute through Paypal for items that were purchased through ebay. The sender sent the items to me and UPS attempted delivery the first time I was not here. The second day I was not home and they left the info notice. I signed the form for them to leave my package. On Friday I come home that day and find out that there is no package but there is another notice on the door stating that I have to go to pick it up. I immidietly call to find out why the driver did not leave my package. they said they would redeliver on Monday. Someone even called me on Saturday to confirm delivery on Monday. Nothing delivered then either so I call on Tuesday they state that will deliver on Wednesday. On wednesday nothing so I am all fired up and come to find out that Thursday my items were back to the sender and the rep was so freakin rude. Paypal issued a refund($275) because he attempted delivery and so I am out of items and no money because of STUPID UPS. I will not ever use them AGAIN! They tell me that there is nothing that I can do against them? If anyone knows of anything I can try please help!

Tracking Number 1ZY766V13995017811

I am very dissatisfied with UPS., I pay to the sender for delivery the package in three days. The package was picked up from Florida on time October 5th. Assumes that the package will be arrive at my house on Thursday 8th. October.

I called many times to UPS and confirmed that the package arrived on October 8th . With this confirmation I proceed to bought my ticket (flight) to Peru on October 11th 8.00 p.m. need to be at the Airport Los Angeles. The package did not delivery on Thursday 8th. I called to UPS and indicated that the package was returned to Florida. All the Supervisor did not know Why the package return to Florida.
I contacted Sara, [protected] and She confirm that the package delivery to me on October 8th, Also I let her know that I will trip to Peru on Saturday 11th at 8.00 p.m. by consecuense I am not able to received another day. I tried to contact with Sara at the phone above mention why I didi not received my package on time. She never answer the phone and never return my calls. Also I spoke with many supervisors, and confirm that the package is going to deliver on Saturday 11th. NO WAS TRUE!
I could not lose my Ticket. UPS does not tell the truth. UPS mistake with this shipment?

The errors that UPS do the users need to pay or lose my flight?

Never again will be use UPS.
UPS has to be more seriousness and responsibility in their shipments.

Please investigate and follow the shipment. Why returned to Florida?

Maria Esther Mobley
[protected]@hotmail.com

Tracking Number 1ZY766V13995017811

I am very dissatisfied with UPS., I pay the sender for send me the package in three days. The package was picked up from Florida on time October 5th. Assumes that the package will be arrive at my house on Thursday 8th. October.

I called many times to UPS and confirmed that the package arrived on October 8th . With this confirmation I proceed to bought my ticket to Peru on October 11th 8.00 p.m. need to be at the Airport Los Angeles. The package did not delivery on Thursday 8th. I called to UPS and indicated that the package was returned to Florida. All the Supervisor did not know Why the package return to Florida.
I contacted Sara, and many more supervisors, Also, told me I was going to deliver on Saturday 11th .
I could not lose my Ticket. UPS does not tell the truth. UPS mistake with this shipment?

The errors that UPS do the users need to pay or lose my flight?

Never again will be use UPS.
UPS has to be more seriousness and responsibility in their shipments.

Please investigate and follow the shipment. Why returned to Florida?

Maria Esther Mobley

Ups is terrible. I originally ordered my iphone from rogers on the 29th of august, due to back orders it was not shipped untill the 9th of september. Okay I can accept that. The package was supposed to be delivered no later than the 14th of september, and after tracking it online, I waited all day for the package to be delivered. It didnt come. I called the shipper, had a track and trace placed on the package and 10 days later, find out that it was lost (Which I think is a load of crap!) I ordered another phone, and it was sent right away. On friday october 2nd the message on ups.com was - 02/10/2009 20:37 the package was missed at the ups facility, ups will deliver on the next business day - so I called ups this morning to find out if it going to be coming to me today, only to be told that they have no idea if it was loaded onto the truck, but "they will send a message to the distribution centre to find out what is going on and have them call you back" which again is a load of crap. I have been calling them every hour, on the hour to find out if I have to sit here and wait all bloody day again, only to have the package not show up, or if it is going to be delivered tomorrow, either way, I dont care, just send me my bloody package. At this point, I am not holding my breath, I am wondering if they even have it, or did it get "lost" again. Ups is terrible, they lie to customers only to satisfy them, they are lazy, and the worst part is that ups canada has no corporate number you can complain to. I will never use them again, if any company says they use ups to ship me anything, they will lose my business. Only if we all boycott ups, will companies start using more reliable services like canada post

After listing a $17, 000 18k Gold watch on Ebay I was contacted by a person interested in purchasing. He offered $16, 500 and offered to pay $250 shipping because I had to fly from Seattle to Las Vegas to get the watch. The members ID had either been stolen or sold to the thief by Ebay and showed almost 200+ Feedbacks. The buyer (emailing through Ebay) agreed to pay using only US Postal Money Orders as I would not accept any other form of payment. After calling a UPS outlet in Las Vegas, I was assured that UPS could specify US Postal Money Orders as ONLY form of payment. The UPS agent showed me my receipt, stating COD=$16, 750 GUARANTEED, assuring me that I had paid $329.90, and that insured that I would receive either a UPS check for $16, 750 or my Gold watch back if he failed to provide US Postal Money Orders. I shipped overnight so was able to track my package and noted it had been received. I received a call from the thief, telling me the watch was great, he had given me a Positive Feedback, could I give him one. With no idea anything could go wrong I gave the feedback. I then received 2-calls, one from a buyer that had mailed the same buyer a $20, 000 Rolex and another, asking if everything had gone OK because the same buyer wanted his Rolex Daytona ($10, 000) using COD. UPS told me a check would be mailed to my address. 13-days later I called the UPS outlet and they told me I would have to come in and get the check. The check was in a plain envelope (no UPS logo), but I had no reason to believe I had been deceived. My check was a worthless computer generated Cashier's Check, with no number, watermarks, etc. I later found out the UPS delivery driver gave a thief, standing in the snow (he did not live at the shipping address), $56, 000 worth of Rolex/Breitling watches. I believe the driver was in on the scam. UPS will pay nothing, I lost.

WARNING! Don't EVER use UPS United Parcel Service!

On Thursday I went to a UPS Packaging store in Utah and paid $238 to 2-day ship some pieces of art to my daughter in Denver for her showing in an art gallery there. I was told (the man at the store confirmed with UPS via phone) that the delivery would be made by 5:00 p.m. on Saturday. Because of that, I decided to have the packages sent to my daughter's work place which is located in the middle of downtown Denver. The place closes at 5:00 p.m so we thought we would be fine.

It was critical that she receive the packages that day, on Saturday, so that she could set up on Monday for the show. If it wasn't, I never would have paid that kind of money to ship something. It was an option for me to drive them to her, but at the reassurances of the man at the UPS Store, I shipped them instead.

At 4:00 p.m. on Saturday it became apparent the packages would not be there before 5:00 p.m. My daughter and I both made phone calls. We were told 7 different things by the UPS "Customer Service." All the way from, "we don't deliver after 4:00 on Saturdays, sorry" to "wait until 7:00 p.m. for the packages" to "just keep waiting until the packages arrive, they are coming" to "the packages haven't been sorted in Commerce City yet."

We looked online at various times and saw that until midnight that night, the status of both packages was, "In Transit - On Time." We didn't understand this, particularly as one of the packages had not been scanned at Commerce City yet, and the other one had been scanned there 24 hours previous but not moved (apparently) after that.

Baffled and bewildered by the conflicting words from UPS "Customer Service", my daughter sat in a dark downtown Denver alley for three hours waiting for packages that never came. At one point she called me and told me she felt that she was in dire danger (she was waiting in her car next to a methodone clinic) and that she felt she needed to leave for her own safety. I told her to leave and she did.

The next day I called UPS again and was told that both packages were lost. I said "How did you lose BOTH of them? They weren't tied together!" However, for the 8th time, the "Customer Service" person clearly could have cared less about our plight and hung up on me when I demanded to speak to a manager.

I have read the other posts here about UPS. We agree with them - UPS are liars, unethical, incompetent, and could care less about the cargo they carry or the people who mail them. My daughter had a once in a lifetime opportunity to show her art in a fantastic Denver Gallery, and now that opportunity is lost forever.

As of this typing, the packages are still "lost." UPS will not discuss it further with us. We cannot get put through to a manager, so we're starting an online campaign in an attempt to get my daughter's priceless art back to her.

I realize that sometimes things are lost in transit. That happens. But when we get 8 different people from UPS telling us 8 different things, and they are ALL lies, that is how you know you are being scammed. Further, the danger that my daughter was in because of these lies makes my blood boil.

Under NO CIRCUMSTANCES should you use this company to ship anything of value. Use the Post Office or FedEx. We actually realized that they would have been a lot cheaper than this scam UPS is running.

I have been an Avon Representative for many years and in all that time I noticed that what matters most is consistency and reliability within the service you provide.

UPS has utterly surprised me with their service lately. The few that do not value who they represent or the service they are dependent to provide are spoiling it for the entire company. Believe you me I am not the only business person who is not satisfied with UPS.

Their attempt to reach the consumer and deliver the packages on time are flimsy. They leave the ticket in front of a private building as appose to actually buzzy you to see if they can deliver your products on time so you can deliver your products faithfully on time as you promised your clients. Or they just go up and ticket the door without knocking so they won't have to bring your seven boxed upstairs on a gloomy rainy day.

Have you any idea how embarrasssing, frustrating and unprofessional it is to depend on a company with such poor service. Again, in all fairness-the few are ruining it for a Company that HAD a good reputation.

Status small parcel undelivered after 8 days... send expedited at 150$ g!

Do trade in the usa! you better be jokein

In transit

Shipped to

Vancouver, bc, ca

Shipped or billed on

Sep 09, 2009

Service type

Expedited

Weight

6.80 lbs

History

Date/time

Status

Location

Sep 16, 2009 8:53 am

Warehouse scan

Richmond, bc

Sep 15, 2009 10:18 am

Transfer notification from site to obtain additional information required for delivery / ups contacted the sender and/or receiver regarding the status or disposition of this package / ups internal activity

Richmond, bc

Sep 15, 2009 9:11 am

Warehouse scan

Richmond, bc

Sep 15, 2009 11:35 am

Transfer notification from site to obtain additional information required for delivery

Louisville, ky

Sep 14, 2009 12:04 pm

The receiver canceled the order and refused this delivery / ups will contact the sender and/or receiver regarding the status or disposition of this package

Richmond, bc

Sep 14, 2009 9:51 am

Warehouse scan

Richmond, bc

Sep 12, 2009 9:38 am

Warehouse scan

Richmond, bc

Sep 11, 2009 9:20 pm

Package data processed by brokerage. waiting for clearance

Richmond, bc

Sep 11, 2009 8:47 am

Warehouse scan

Richmond, bc

Sep 11, 2009 8:47 am

Package data processed by brokerage. waiting for clearance / delivery rescheduled

Richmond, bc

Sep 11, 2009 7:21 am

Import scan

Richmond, bc

Sep 11, 2009 7:20 am

Import scan

Richmond, bc

Sep 11, 2009 6:28 am

Arrival scan

Richmond, bc

Sep 11, 2009 5:43 am

Departure scan

Seattle, wa

Sep 10, 2009 5:23 pm

Arrival scan

Seattle, wa

Sep 10, 2009 4:00 pm

Departure scan

Louisville, ky

Sep 10, 2009 3:57 pm

Departure scan

Louisville, ky

Sep 10, 2009 2:10 pm

Location scan

Louisville, ky

Sep 10, 2009 1:57 pm

Location scan

Louisville, ky

Sep 10, 2009 12:21 pm

Arrival scan

Louisville, ky

Sep 10, 2009 11:10 am

Departure scan

West columbia, sc

Sep 10, 2009 9:51 am

Arrival scan

West columbia, sc

Sep 10, 2009 8:12 am

Departure scan

Miami, fl

Sep 10, 2009 5:30 am

Arrival scan

Miami, fl

Sep 10, 2009 4:20 am

Departure scan

Hialeah, fl

Sep 10, 2009 2:03 am

Location scan

Hialeah, fl

Sep 09, 2009 11:42 pm

Arrival scan

Hialeah, fl

Sep 09, 2009 10:50 pm

Departure scan

Deerfield beach, fl

Sep 09, 2009 9:35 pm

Origin scan

Deerfield beach, fl

Sep 09, 2009 6:02 pm

Pickup scan

Deerfield beach, fl

Sep 09, 2009 1:13 pm

Billing information received

Us

After reading several complaints here about ups I think its very sad that they can commit consumer fraud and nobody does anything about it.. I think everybody that has been scammed by ups and crawford insurance should file a class action lawsuit and then maybe this fraud would stop because they are making a fortune by stealing from consumers over and over again.. If everybody gives up and walks away they will continue to steal, lie, and committ consumer fraud with no punishment done.. My complaint has gone thru the bbb and they said they have thousands of complaints about ups and are finally going to look further into it and them.. Also have filed with the illinois attorney general's office and they are investigating the matter also but the only way it will stop is for everybody involved to complain enough to get a resolution..

So I payed $120 to have my computer shipped to me via UPS. This includes the insurance I paid. My computer won't start up. I think the power supply was busted in the shipment. Bottom line, I paid for insurance. I filed a claim through the UPS website, and according to their procedure, they are supposed to call to schedule an inspection. INSPECTION. So, they've stopped at the shipping address twice, unannounced, and have requested to take the package. You think I'm a ###ing idiot and going to let some [censored]bag delivery boy TAKE my ###ing computer? Who the ### do these people think they are? And then, when I tried to call the local office, I said that I needed help...and the lady was all nice and was like OK...and when I started to explain that I had filed a claim...She was all like, "WHAT? I'M SORRY. YOU'RE ALL MUFFLED!" ###! PLEASE! So yeah. I'm thinking of threatening a lawsuit, simply because there's no other way to get through to these ###tards. I'm going to attempt to call the office again tomorrow, and if I don't get through with the office, I'll take it corporate, as high as I can go, until they do something, or I do something.

### UPS in the dirty ### that it is.

After selling an expensive item $2000.00 that I purchased insurance on with UPS and shipped item thru UPS (tracking # 1Z610X754219780041). When buyer received item it was destroyed, buyer returned item to me in original packaging and inside of original box and put box inside of another, after recieving item back I contacted UPS and was refused by UPS to have the item investigated. After numerious phone calls for 2 weeks and 3 attempts of sending pictures of the damaged item and packaging to UPS's insurance (Crawford) I was told by UPS and Crawford (UPS Insurance) that the bubble wrap I used has small bubbles and I should of used large bubbles and the claim was denied. I have been shipping thru UPS for about 10 years now and I check the UPS online requirements quite frenqently espacailly when sending expensive items like I did in this case. UPS online packing requirements says nothing about when to use what size bubble wrap. UPS and Crawford Insurance have used every excuse they could come up with not to pay the claim.I feel UPS and Crawford insurance are committing consumer fraud by selling something and not honoring the claim when UPS damages the item..

Here's a letter we just sent to UPS about our terrible experience with them:

We recently moved from California to New York and shipped some of our belongings through UPS. We were absolutely appalled throughout the process at the singularly unhelpful and often rude customer service we encountered. We would like to share with you our experience with your business in order that others who entrust their belongings to you may not regret their decision as much as we regret ours.

We grant that the cause of the problem was originally our fault. Due to a miscommunication, our mailing address on the packages was incomplete, with no apartment number listed. We do not in any way hold UPS accountable for the initial failed delivery. Luckily, we had been tracking our packages closely on the UPS website and noticed that there was a package “exception.” We did not want the packages to be shipped back to California and then have to pay to reship them, so we immediately got on the phone to try to figure out the situation. The customer service agent on the main UPS line was quite rude to us, refusing to give us any information whatsoever about the packages since we were not the shipper, only the receiver. Therefore, we called my boyfriend's parents, who had shipped the packages to us, and had them call the number. It seems to me that the receiver of a package should have the same rights to it as the sender, but perhaps this agent was only following the processing directions she was given.

When the shipper finally got through to someone who could give them information, she was told that we would have to go to a UPS holding facility and pick up the packages ourselves, even though they had only attempted to deliver them once and our shipper had called to have the address changed to include the apartment number. This makes no sense from either a customer service or a business point of view. It is inconvenient for the receiver to have to pick up the package themselves and it must cost significantly more for you to ship the packages back to the sender rather than just redelivering them.

When we further pressed the issue, the customer service agent told us that we might try having the sender go to the shipping center from which the package was originally mailed and ask them to redeliver the package with the correct address. However, when the sender asked for their phone number, the customer service agent couldn't give it to her. It seems ridiculous that this process (which is not even clear will work) must be done in person from the shipping location.

For comparison's sake, we recently had Internet purchases shipped to us by FedEx, one of your competitors, and they attempted to deliver the package three separate times before asking us to come pick it up from the holding facility. We have recently moved to New York City, and therefore we do not have a car and are also a bit short on cash at the moment, so going to the holding facility to pick up our packages was not a simple request. We were going to have access to a car for the weekend, so we were hoping to pick up the packages on Friday evening, but we were told that the office closed at 5PM and was not open on the weekends. Therefore, we rented a U-Haul, which cost us $40 and a deal of stress trying to book the van at the last minute.

When we drove out to the holding facility on Friday, we arrived at the address UPS had provided us (in New York) only to find that there was no UPS facility at that location. We called the UPS main number again and spoke with an agent who was unable to help us with directions, but said she would transfer us to a supervisor. After 5 minutes of waiting, we were transferred to a lovely woman at the UPS number in Greenpoint, North Carolina, who obviously was unable to help us with directions in New York. At this point, we asked a man standing on the sidewalk if he knew where the UPS center was, and he directed us to it flawlessly. It turned out that the address you had given us was incorrect. We were a bit surprised that this man, who was completely unaffiliated with UPS, was better informed and far more helpful than any of your employees.

We finally arrived at the holding facility, where we were shocked to learn that UPS was in fact supposed to deliver our packages to us once the address had been changed (see attached photo). Additionally, the holding facility was actually open until 8PM, not 5PM, which meant that we had wasted the $40 renting the U-Haul. Thanks, UPS. The employees at the holding facility gave us trouble about picking up the package and then stood by and watched while we struggled to load the packages into our van. When I asked them for help with loading, the male employee (who looked far stronger than either of us) informed me that his job is to bring us the packages, and that's the extent of what he is supposed to do.

That statement pretty much encapsulates our entire experience with UPS. Throughout this stressful process, your employees gave us the bare minimum of help, if even that much. We ended up wasting time and money while getting rude service and conflicting information from different sources all within the same company. While we ultimately did end up with our packages, we feel that UPS did not live up to its promised standard of customer service. We will not be using your services in the future, and we will be sure to tell all of our friends about this experience as well. Further, we would appreciate it if you would reimburse us the $40 that we wasted on the U-Haul due to our being misinformed about the services you are supposed to provide. We feel that this is a small favor to ask, given your company's complete failure to provide adequate customer service to us.

Item sent to my business address -- the sender put the wrong zip code on. Okay so I had to wait for delivery to FAIL before anyone could fix the situation (stupid).
Once it failed, I go ahold of UPS - gave them the correct shipping information - they verified their computers had the right data and that it would be delivered the next day.
Well ...
"we're sorry you had problems" -> went to seattle -> label wrong - back to redmond - "we're sorry you had problems" -> next day back on another truck - back to seattle - another ### can't read takes it in the building then back to the truck and back to redmond - "we're sorry you had problems" -> SPECIAL message up the line and a call "we're sorry you had problems" guarantee you'll have it tomorrow...
Too bad that doesn't fix the label the ### behind the wheel reads.
Not only did they haul it INTO my building 3 days in a row and then back across to the same service center they picked it up from (too stupid to check his / her little hand held computer I guess) .. when a MANAGER corrected the label -- THEY WERE TOO STUPID TO PUT MY NAME ON THE LABEL ! And so, the box came back to my building .. the ### IN THE TRUCK is too stupid to go "oh hey, maybe this name on the other label is okay?".

FINALLY ... I make yet another call, get yet another call back and get a call from someone smart enough to TEXT MESSAGE the driver "hey, take that package to XYZ, floor X, Ste Y, Drop it off with Reception". GEEE SOMEONE COULD HAVE DONE THAT THREE DAYS AGO!

So PUSH ... PUSH HARD to be escalated to a supervisors desk for customer resolution. Someone who can TEXT THE DRIVER WHO HAS YOUR PACKAGE ...

Now we'll see if they can really deliver ...

While I go to work tracking package #2 -- Dear God, please if you have a SMITE left ... UPS really could use brown britches for a different reason than color.

I recently shipped a package with insurance to cover $1500. The package was shipped in a brand new box with all of the proper packaging materials. The package arrived in 2 days, destroyed, missing a $200 component and completely destroyed. The fact that something was missing from a sealed container, is bad enough, but then UPS told me that by not having them package the shipment, I was asking to have the box broken into. SO basically, UPS doesn't hold their employees accountable, and worse yet they won't pay the insurance.

The Ups has the worst delivery service that I have seen in my life. Those people are so laizy. I have been waiting for my package to be delivered to my house since yesterday, today since 8 am until now almost 6pm, I called them a million times, but it seems that they do not care at all. I want to make sure that next time that I will buy something online that the ups wont be the delivery one, otherwise I rather not to buy.
UPS gave me the worst days of my life. I could'nt do anything today, besides stay home all day waiting for them to delivered my package.

The above problem sounds similar to mine.For the past few years we've had the same UPS driver deliver to us; he's earned the nickname (behind his back) Mr. Happy because of the same deadpan face he always wears.
I live 6 blocks away from work. This week, Monday, I hear my doorbell ring. My gate by doorbell is 20 ft away from my apt door so I've got a 15-second walk at most to answer. Soon as I get to the door there's a UPS InfoNotice stating another attempt will be made tomorrow between 10:30-5 pm.Wow; there's a window.
The next day, 6 pm rolls around so I call UPS.They tell me my package was returned to sender, having been damaged at 12:45 that day!
Today I go to answer the doorbell at 1:45/2 and the driver's already in his truck, waiting to merge back into traffic!By this time I'm more than upset and this note claims to be the Final Attempt!Where/when was the second?I call the 800 number and state my situation whereas the girl tells me, unapologetically, I'll receive a call w/in the hour to determine what happens next.
The next call I get is local and it's a guy who tells me that the driver "can't" re-deliver my package and I'll have to pick it up myself. I then fully detail this week's account with UPS with the caller who only tells me he can have the parcel resent on Monday. This call merely infuriates me as the caller makes no attempt to placate me OR find resolution to my stress and situation. I'm furious because I've now had to (if package does come Monday!) wait a full 7 days for my package and no concern has been shown by this company in regards to the driver's shoddy performance.On the phone w/company right now.