UPS
reviews and complaints

We Have had UPS drivers speeding down our road before, but now I am tired of it! I understand that they have packages to deliver, our neighborhood has kids that cross the road to see there friends and I am worried that one of them will get hit. The tag Number is GC6214

After the Gem Show, I went to this location to ship my purchases back. I had bought something for a friend as well. Using my UPS account, I printed out 3 labels at the store. Two were going to me and the third to my friend. One to me was already sealed and the others had to be packed. When they packed the packages, the labels were switched. Only when they arrived did we realize the mistake. I called the store and they gave me the runaround. I called UPS and they said it was a franchise and I had to deal with the store. I also spoke with a UPS manager who saidnhe would also talk with the store manager, Jay.
Two days later, I got a call from the UPS manager telling me to expect a call from Jay. All I wanted was to be re-imbursed for original shipping. I would pay to get them to proper addresses. Jay did call and was very tactless in telling me that it was a matter of he said, she said and that he had no intention of re-imbursing me. He implied that I made the mistake. Since the boxes were very different in size, i would not have been confused. It happened in the packing room which was out of sight.
With so many UPS stores in Tucson, go to a different location. This team is shoddy, makes errors and doesn't own up to their mstakes.

On November 2nd 2015 my sister in law shipped my Samsung Galaxy 4 mobile phone from Fairfield NJ to me in the Bahamas. The UPS tracking went as follows. Reading last to first.
Nassau, Bahamas 05/11/2015 8:16 We're attempting to verify the package location. / Lost package investigation
Nassau, Bahamas 03/11/2015 11:31 Arrival Scan
Miami, FL, United States 03/11/2015 8:45 Departure Scan
03/11/2015 6:59 Export Scan
03/11/2015 5:26 Arrival Scan
Louisville, KY, United States 03/11/2015 3:20 Departure Scan
Newark, NJ, United States 02/11/2015 22:15 Arrival Scan
Parsippany, NJ, United States 02/11/2015 22:00 Departure Scan
02/11/2015 21:40 Origin Scan
United States 02/11/2015 2:03 Order Processed: Ready for UPS

The package never arrived in the Bahamas and obviously was stolen en route.

UPS do not seem to have a reason for a disappearing shipment such as this as their options are only lost or damaged. Theft does not seem to be an option for them. The Bahamas UPS Agent maintains that the item did not arrive in the Bahamas and so, I the customer, have lost a 600.00 + piece of property and UPS could care less. UPS has offered compensation at about 10% of the replacement cost of this item. Fairfield police department feels that there was no crime committed in Fairfield and suggests I contact UPS in Parsippany. UPS is more secretive than the Cosa Nostra when it comes to contacting any management personnel. They have nothing beyond lost and found it seems and certainly no legal department. If the employees had a grievance however I am sure they would find the right people to speak to.
The above tracking data was taken from the UPS website. I have lost a valueable mobile phone and I would like it to be replaced.

I have now had three shipments arrive at UPS in Ontario and be shipped back to the sender without UPS ever attempting to deliver them or contacting me to say the parcel was here. I suspected this the first two times, but now I know for sure.

I ordered a ring cushion from a company in B.C. in November 2015. When it hadn't arrived by mid-January, I contacted the sender. He contacted UPS, whose tracking information claimed the package had arrived at my local UPS store, but was sent back after they tried and failed to deliver it. I had never received any notification, by either phone or email, that the package was there.

After investigating from his end, the sender sent out the package again, also by UPS. (I asked him not to use UPS, but he wouldn't listen.) After a couple of days, he sent me the tracking information. According to the UPS website, they tried to deliver it to me on Jan. 27, but could not find my name on the building directory. Need updated address information, said their website. I made an account, and personally put in ALL my address information on Jan. 28. The website also said redelivery was scheduled for Feb. 1. I made sure someone was home and had a phone in hand the entire day. No package arrived. I checked their website: no updated information had been entered, but the redelivery date had been deleted.

On Feb. 2, I was home all day in order to receive a package from a DIFFERENT vendor, which arrived successfully via UPS. In other words, a UPS driver managed to find me on the building directory and bring the package up to my door. In spite of this, when I looked at the UPS tracking information for the ring cushion on Feb. 3, the UPS website had ANOTHER entry saying the receiver is not listed in the building directory, and the package will be returned to the sender. At no time did UPS ever send me ANY notification about the parcel being in their hands. By contrast, for the package I actually received, I got UPS emails telling me the parcel was coming, then one saying it had been delivered. Why the difference? The package that arrived successfully was sent by L.L. Bean, a big-name company that probably has some clout with UPS. The one that never arrived was from a company no one has ever heard of. Mind you, the other parcel that arrived at my local UPS store and sent back without anyone ever trying to contact me or make the delivery was from Home Depot, so maybe it's just a crapshoot.

TO SUMMARIZE: UPS enters fictional information into their tracking system and blames the customer for the package not being delivered. Oh, and don't bother calling customer service -- all they do is parrot the tracking information back to you, and when you try to tell them the information is not true, they just keep repeating it. No attempt to help whatsoever.

This company is a complete mess. They have no business being in business.

I have had repeated problems with UPS delivery. Packages are not delivered to may address and the carrier tells me how many packages he has to deliver, as if that should satisfy me when I don't have the package I've been waiting for. Most recently, a company sent me two packages from NJ, one by UPS ground and one by FedEx ground. As with the USPS, I could track my package every step of the way with FedEx and it arrived three days ago. Meanwhile, my UPS package "disappeared" four days ago with no updates on its location. When I called to speak to a supervisor, I get the worst customer service rep anyone could ever imagine. He tells me how great UPS is and that it doesn't matter how much better USPS and FedEx do at delivery--because UPS is UPS. What a horrible attitude! What terrible service! I have come to dread when I see a company has used UPS to deliver an order to me, to absolutely dread it. The US Postal Service, on the other hand, has drastically improved package delivery and my experience with them is great. UPS: wake up! You're service is terrible!

3 orders and all problem.

1st. order was delivered to neighbor and they wont ask UPS to pick them up and deliver to me. they resend new order. My neighbor handed the packages to me so I returned the new one back to them.

2nd order: missing 3 tops from order but received 3 not ordered. Returned the 3 wrong ones back to them. They able to ship 2 out of the 3 missing items but wont refund for the OOS one.

3rd order: missing a necklace, again, they said no refund because system said order was shipped and it's company policy.

---What was told was that they reship the 1 order as an accomodation so they will not refund or ship out any missing items anymore for future orders. Note that this the UPS and the packer in the warehouse faults..not me, they buyer. I also return anything that was extra and not ordered back to them, they promised refund but now said company policy, no refund even if it's their fault. Proven, returned with proof of tracking, still no refund. I would say a good way to steal money from people here.

UPS always seems to skip even attempting delivery, despite placing the "attempted delivery" sticker on your door. I've missed multiple days of work in order to ensure that I get packages on time, and not once have they ever knocked on the door! Due to the fact that I do not own a vehicle, I'm forced to make a 2 hour round trip to pick up my packages every time their drivers are too lazy to attempt delivering my packages properly. The one saving grace is the fact that the dispatch seems to actually attempt to be helpful, that is, assuming you can get in touch with them! On the few occasions that I've managed to get in touch with dispatch, the lady on the other end of the phone actually seemed to do her best to help me out, which was a nice change from the quite frankly terrible service! In the two most recent occasions, the same driver ignored extra instruction and request given to the provider, as well as instruction on my door. It got to the point where the driver made eye contact with me while waving at him to stop as he left the driveway. I'm frankly appalled at this service. The photo attached is one example of many.

UPS should ban their employees from using 1 hour word.I called customer service about my package, she said that someone from headoffice will call me back in 1 HOUR. No body called, I had to remind them again. Somebody from head office called, she again promised to call me back in 1 HOUR. This hour was equal to 3.5 hours.Again she promised to call me back in 1 HOUR and unfortunately no one called back. Please do not commit to 1 HOUR, until unless you are ready for it.

In December I shipped 3 boxes to my son in Eugene, OR from Tucson, AZ. Happy Birthday and Merry Christmas boxes. Sent on December 14. One got through, the rest went to Hewlett Packard in Vancouver, WA. Left at the UPS facility for "will call." The following excused were given: The address doesn't exist, someone at his house changed the address, who do I know in Vancouver, didn't I really mean to send them to HP, we have no idea what happened, someone at the UPS facility in Eugene corrected the address, they were never in Eugene, etc. This is after they delivered 1 package to his house! Can't get a refund for the $70 in postage - UPS said to get it from the shipper and he said no refund until UPS pays him and that could take weeks. No refund, no gifts and no joy. Will never use them again.

The UPS is delivering packages to the next door person not on my street at the wrong address and addressed to me at my address. The people know me but are not returning my packages to me. I have notified UPS about this and they keep saying that the GPS is sending them to the wrong address although my correct address and name is on the package. I will be turning this over to authorities.

This is without a doubt the poorest run business in all of Canada. I ordered a package on Amazon and unfortunately the parcel was shipped using UPS...not my choice as it was the sender that used this joke of a company. I'm from Deer Lake, NL and my parcel ended up reaching their depot in Corner Brook, NL on Dec 17th, 2015. Corner Brook is only 50kms from Deer Lake and guess what...today is Dec 24th and the damn package is still sitting in their damn warehouse...8 DAYS AT THAT WAREHOUSE AND THE PARCEL CANNOT GET 50 KMS UP THE HIGHWAY AFTER TRAVELING ACROSS CANADA. I called their complaints line and you would not believe what I was told by the lady on the other end "I'm sorry sir but we are busy at this time of year and there is not much we can do"? WHAT KIND OF RESPONSE IS THAT...YOU ARE IN THE DAMN BUSINESS OF SHIPPING PARCELS...IT'S YOUR JOB...POOR, POOR SERVICE AND I'LL NEVER EVER SHIP OR HOPEFULLY NEVER RECEIVE ANOTHER PACKAGE FROM THESE ###S.

A large box of Christmas gifts was delivered to my house last evening sometime after 7 pm. I know that it had to have been after that time, since that is when I arrived home. The UPS delivery was left in my driveway next to the garage, with no overhead shelter. It had been raining off and on all day and rain was predicted for that evening. Obviously, I did not know that the box had arrived, and when I went out this morning there it was completely soaked. My question is why could the UPS driver not have used thoughtful common sense to take the box to my front covered porch where it would have been protected from the elements? I was furious! Fortunately, the inner packing protected the gifts from damage, but what if that had not been the case? I frequently use UPS to ship items, and this makes me reluctant to do so in the future. Aren't theses drivers being properly trained, or are they just lazy?

In a quiet neighborhood called Queen Anne in Seattle, on Thursday Dec 17, I turned left on a narrow street, with parking on both sides available, to find a UPS truck stopped in the middle of the street, not parked in available spaces. There were 2 workers: one leisurely strolled up the 3 flights of stairs with a small hand held item, when I gave a light friendly honk. I waited several minutes, then a larger worker got out and had a larger king size pillow sized plastic wrapped white item that appeared light weight: I yelled out : Park your truck" The second worker's response" This isn't the only street." He did not make any attempt to move the truck to an available spot to let me pass. This is a neighborhood street with single lane side streets as was this one at West Smith and 1St Ave West in zip 98119 at 11:40 a.m. - I waited several minutes longer while both of the workers strolled, did not rush as I have seen other delivery workers run to clear traffic. Question: Is it UPS's policy to block roads with their trucks and to instruct their drivers to make traffic wait while they make a leisurely delivery?

I sent my laptop to HP Canada for a warranty repair on Monday this week. HP had sent me a box with a return label, all prepaid. The shipping was by UPS. I live just north of Sault Ste. Marie Ontario, in a rural area, about 15 minutes from town. First problem I had was to find the UPS drop off point. Not listed in any web directories. Also, the "UPS Store" in town has been closed for a while (I found this out when I went to drop the box off to send to HP). After a bit of trouble I found the drop point and the machine went to HP. On Wednesday, HP sent me a message advising that the machine had been repaired and was being shipped back, next day delivery. They provided a UPS tracking number. The machine was supposed to be delivered on Thursday afternoon. It didn't arrive. I checked the UPS tracking info online and it showed that there was a "mechanical breakdown" and the item was in North Bay. Despite that, the item arrived in my city on Thursday at about 1 pm. There are two more "destination" scans on the tracking showing as 1:26 am Friday morning and again at 9:43 am on Friday morning (remember, the package should have been delivered on Thursday afternoon). I was home all day Friday. No delivery. At about 5 pm on Friday I called the UPS number and was assured 100% that the package would be delivered by 7 pm. That time came and went. I called back and was again assured that the driver would be here. Nothing came. I just called the call center again at about 10:30 and was told that it would be Monday. I advised that I was about 15 minutes away from where my package is and I'd like to pick it up. Closed on the weekend. No one to call. The call center is located in the Philippines. There is no one to call locally. I have critical work to do, my laptop is sitting in a warehouse somewhere very close, but the closest person I can talk to is in the Philippines. I'll be writing HP Canada advising that they should be changing their delivery provider.

I bought 5 used tires from a guy in Georgia to be delivered in Champlain New York at a border depot... Easy enough ? Not so ! The tires are BiG military style (hard to lose) and since they are heavy, the seller had to make 3 packages (2 + 2 + 1). The three packages were labelled the same and delivered to the local UPS counter. That was on October 28th and it was scheduled to be delivered on November 02nd in Chaplain New York. On November 02nd, I got notified by the depot that 2 packages arrived and were ready to pick up. Only TWO ? I waited 2 more day and since nothig was happening, I sent an email to the seller stating I only got 4 tires (2 packages) and tht I was missing the 5th tire and last package. He called UPS and was told it would be delivered the same day. I waited 3 more days and sent him another email. He told me EVERYTHING has been DELIVERED. So, I checked with the depot and nothing more had shown up. Nov 05th. UPS issued a LOST package investigation. On Nove 13th they called me to say that the investigation was starting and that they had 8 business days to come up with my package or reimburse. I told them the claim was opened on the 5th, they said we're looking at it now, countdown starts NOW. On Nov 19th, they sent a PROOF of DELIVERY and CLOSED the investigation. I emailed the Border Depot and they told me NOTHING came in. The seller emailed me stating EVERYTHING was DELIVERED. I asked to see the SIGNATURES and UPS DID NOT have ANY. on Nov 23rd, I sent an email to the border depot and got an official email from them stating that they only received 2 packages NEVER the 3rd one. I was given the NAME and phone number for the investigator at UPS. I phoned her and told her That I was still waiting for my package. She said her supervisor would call me back same day. I called her at the end of the day, got her voicemail. 2 days later on friday Dec 04th, I called her back and got her voicemail. Told her I REQUESTED to be called back. On Dec 06th I called back (sunday) and told her voicemail I wanted to talk to somenone in charge. On Dec 07th, I called the helpdesk and got to talk to another supervisor. She told me to open a claim (investigation) AGAIN. It is the THIRD time the LOSE this package. WHat a bunch of CLOWNS and this is a DOMESTIC package. They told me : LOST because labelled badly (shipper fault), I told them 3 packages labelled the same 2 made it... They told me : claims can only be opend by their customer (shipper) soo I would NOT get new s unless I talked with him They told me : DELIVERED when they KNEW it wasn't so I would go away. I had to get an letter from the depot to proove this. I called them repeatedly and they NEVER called back. The shipper (their client) did the same and he stated NOT MUCH LUCK either on his side. Worst thing is : their website has nowhere for COMPLAINTS. No phone number, no email to write to. Even worse : They NEVER call back and you hit their VOICEMAIL every time. So, now it is LOST again. It went from Cairo GA, to Jacksonville FL, to Secaucus NJ (lost), To New York NY, to Secaucus NJ, to Seracuse NY, to Latham NY, to Plattsburg NY (lost again). Useless and they dont care... Open an INVESTIGATION CLAIM ...Famous last word : We do apologize... NEVER NEVER NEVER do business with these AMATEURS EVER AGAIN!

I can't believe the hassle I've had with this carrier. I was supposed to get a delivery on the 3rd (which I paid rush for), never received. Got a call telling us now that the driver tried to delivered the package. I stayed home all day because they said the package would be delivered before 8pm. When we called to speak with them, the rep on the phone was reading from a script and not listening to what we were saying. He gave us nothing but attitude on the phone and wasn't helpful at all. Then the reasoning changed, the driver couldn't find our address. He offered us to pick up the package at their location so we agreed, then he said he never offered us that option. It's the 8th now. We've talked to them every single day. Every single day we are told it's on the truck and it will be delivered by the end of the day. Reasons as to why they haven't delivered so far have been due to severe weather (it's plus 8, no rain, no snow, sunny and clear), can't find my house, other issues they won't specify but still they ASSURE me my package will be here today by 8pm. We shall see. I will NEVER EVER work with UPS again. This is ridiculous, the bottom of the barrel customer service.