UPS
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“UPS Shippers Beware”

How many times have you shipped with UPS and billed to a third party’s UPS account number?
Well did you know that if the third party doesn’t pay their bill UPS will charge it to your account?
UPS is opening accounts with no exposure to them because they have a back-up plan for collections, you, the unsuspecting shipper. And that is exactly what happened to Lucky Bucky clothing. We had a customer, Theresa Sanford of Kenterri Stables in Canada who instructed us to bill shipping to her UPS account. When she apparently didn’t pay 5 of her UPS bills, months later we started getting her charges on our account.

Kenterri’s total reversed charges are around $1000 including late fees. We pled our case with UPS Corporate asking that these questionable charges be credited and as a good faith effort Lucky Bucky would utilize UPS as its primary shipper. Dale Thompson, UPS SSR Supervisor of the UPS Mid South District offered to credit half of the Kenterri Stables charges if we would pay the other half of Kenterri Stables charges. Guess UPS only felt 50% responsible?

We declined the offer and said we would take our dispute to UPS CEO, Scott Davis only to have Dale Thompson withdraw his offer. Our request for fairness with the CEO ended up back in Dale Thompson’s office with no additional consideration except with the demand to pay Kenterri Stables' UPS bills by the 23rd of November, 2010 or the Lucky Bucky account will be turned over for collections. Mr. Thompson referred us to the page 158 of the UPS Service Guide which states the responsibility of payment by the shipper if the consignee defaults. This warning is not on the “create a shipment” page when selecting “bill the receiver.”

Lucky Bucky Clothing’s Story

• UPS extended credit to Theresa Sanford, Lucky Bucky did not.
• UPS allowed Lucky Bucky to continue to bill to Theresa Sanford’s account when she was apparently not paying her UPS bills.
• UPS failed to warn Lucky Bucky on their online “Create a Shipment” website page that shippers are liable for 3rd party charges.
• UPS was not very forthright in making a 50% credit offer to Lucky Bucky then withdrawing it when LBC wanted to go up the UPS Corporate Chain of Command for further consideration and the complaint ended up back in Mr. Thompsons’ office again anyway. Lucky Bucky made a good faith effort to use UPS as its primary shipping vendor.

Lucky Bucky Clothing operates under the philosophy of “Treat People as You Would Be Treated.” Every one of our customers is important and we always want them to feel they are respected and treated fairly. The UPS attitude to Lucky Bucky is pay Theresa Sanford’s UPS bills by the 23rd of November, 2010 or be turned over for collections.

Lucky Bucky hopes as a result of this dispute UPS will make their third party billing policy more transparent for Businesses using the UPS shipping website. If we had been informed or warned at the time of creating a shipment online and choosing “bill the receiver, ” we would not have billed to Theresa Sanford’s UPS account. Lucky Bucky didn’t extend her credit to begin with, UPS did.

How many businesses in America can simply bill you if another company defaults on their account?
Good business is when both parties understand the policies and agree to do business in a fair and ethical manner. It is such a shame to see UPS, a business that started off small, grew to be the largest shipping company in America, and then seemingly quit caring about small business.

Let us know how you feel about this unfair business practice and how many of you knew it even existed. Please pass this story on to help others.

Since June, 2010 I have had 4 shipments of medical supplies returned to the sender after 3 delivery attempts. I live in a highrise with a 24 hour front desk, so that just is not possible. Finally, last month I found out that the problem is at the Kentucky distribution center. They print out labels that are then scanned and used to route the packages. Thier computer takes my address from the package and prints out a label for an address that is across town. So the package goes on the wrong truck, to the wrong address, where nobody is ever home to accept the package and then gets returned to the sender. It took me I just don't know how many calls to the sender and then to UPS before they figured out what the problem was. UPS assures me that the sender is addressing the package properly. At least twice now they have promised me that they corrected the problem, and yet it happened again last week. I see a number of similar complaints on this sight, and I am wondering if this is a really widespread problem, and not just a rare occurance.

I am being bullied by UPS.

t started when a UPS driver attacked me at my front door 7 months ago! The police had to get involved it was so bad. Ever since then my packages have either been returned to sender "at customer request", which of course is not true. I, the customer, did not request this. OR the packages have been broken. (Olive oil from 2 different companies had to be returned before it even got to me.)

The best defense is a strong offense in UPS's case so they are lying about me in order to justify their actions. I'm told the original bully driver is "very popular" down at the center. He now has a buddy saying he too had a problem with me. Not true. At all. And I will take a lie detector test to prove it. In fact I insist! They are now telling me that they refuse to deliver to my house! The 2 people I've dealt with (Terry Miller, customer relations manager at corporate in Atlanta, and Mike Beckwith, Hillsboro, Oregon center manager) are rude and nasty and very unprofessional. It's like dealing with a little kid mouthing off to her mommy. It's unbelievable! They're saying I even threatened the driver with a gun! NOT true. I'm a vegetarian, animal rights activist and anti-gun activist. To say I would threaten anyone with gunfire is a joke of epic proportions. I DID say that if he attacked me again I have the right to defend myself. I do. How is that statement threatening anyone with gunfire? The very antagonistic and rude Terry Miller even told me that security said there was a 2nd driver that had a problem with me. Well security just knocked on my door to deliver a pkg and pick up another one and she told me that that's not true. They never said there was a 2nd driver. Terry Miller has been an aggressive nut job from the beginning of this fiasco. Is she too friends with the original driver? This feels like collusion to commit a felony to me. Harassment, denial of paid for delivery, soon denial of medication needed to save my life! I already have one local news crew interested in the story. Do I really have to go that far?

I'm telling you, they are abusing me something fierce. And out of fear for their jobs, they're attacking me and blaming the victim.

I recently had a package shipped to me by my boyfriend from Postnet in Lacey, WA to my aunt's address in College Park, GA. A few days after I had been on the east coast visiting my aunt, UPS showed up with my box. Now I thought folk had to sign for packages but the driver handed my 6lbs box to an 11 year old kid that didn't even LIVE at our address.

The child obtained the box from the driver and the driver immediately drove away. When the child bought the package to me directly, there was a hole the size of a fist in the bottom of the package...

There were 6 loose diapers inside (part of my shipping contents) but my $300 blackberry curve & Motorola charger, my $300 engagement ring (cubic zirconium in a white gold band and setting), photo negatives of my daughter's first 3 days of life that are irreplaceable, paperwork containing medical records & the mother's copy of my daughter's birth certificate, and my house-keys for our home in Lacey were missing.

I immediately contacted UPS to let the know the box had been damaged and, subsequently, all my items within were missing.

They assured me that this matter would be handled and, sure enough, a driver came to re-claim my damaged package.

About 3 days went by before I contacted UPS again to ask about the investigation.

I was told it was still on-going and someone would be contacting me to let me know the results. 2 more days passed and I called UPS again, this time I was told that my package had been insufficiently packaged. I contested this denial of claim.

I once again called UPS and was told my claim could not be discussed with me as I was not the original shipper - that all further contact about my missing/damaged/lost or stolen items would have to be handled by UPS and told to Postnet and then told to me by postnet.

Postnet called me within a day to let me know my claim had been denied again due to "insufficient packaging."

I called UPS again to re-contest the denial of my claim.

A lady from UPS calls me a cpl days later to tell me that my claim had been denied, that I could not contest my claim after two denials and that UPS could no longer discuss the details of my claim with me but only with the original shipper: Postnet.

Over the next month, I had even called and had both postnet and UPS on a three-way call to discuss compensation of my missing items.

I was assured that they would be issuing me a check from the UPS supervisor as soon as a UPS representative contacted Postnet within the next 3 business days with information about my refund and claim.

2 weeks went by in which a few more calls were made from me to UPS and from me to Postnet about my claim... Postnet called me back a couple times to let me know no one from UPS had contacted them about my claim.

Call 13 to UPS, I was absolutely irritated and was assured that a representative would contact Postnet by the end of the day.

Call 14, which happened today, I was livid! I was told that there was no UPS headquarter number or corporate number I could contact. Nor could I directly contact UPS's damaged package investigative section. I have been assured again today that someone from UPS will contact me TODAY and Postnet TODAY about my claim.

If this does not happen, I am going to open a class action lawsuit against UPS.

I could understand the "insufficient or improper packaging" as being a denial of my claim IF there had been any disclosure BEFORE the time of payment, shipping, transport and receiving of my package by UPS, a banner, on my receipt or a disclosure list had been previously attributed to me but that is not the case.

I'm supposed to magically know what UPS requires for shipping a package my boyfriend PAID to ship, and was shipped to me?

This is completely unacceptable and I urge anyone who's having the same issue with merchandise that was not received through shipping with UPS to join my class action law-suit.

Contact me at [protected]@yahoo.com and join in the fight to make UPS pay for employing liars and thieves and taking our money and then "losing" our items and telling us that it is our faults and not their own!

On Sunday Sept 26, my son was rushed to the hospital for a complication with his type 1 diabetes. When it was realized that it could possibly be due to a malfunction of his testing meter the manufactures sent a replacement out immediately. In the proccess they accidently sent it to my old address (which is only a mile or so away). The UPS driver allowed the owner of the home to sign for the package even though itwas addressed to my son. Once this error was found UPS took no responsibility. The medical company sent a new meter through UPS and paid to have it delivered the next day (today Oct 2, 2010). I tracked the package on the UPS site and it said that it was loaded on the truck at 3 am and would be delivered to my house between 9am and 7pm. I was not happy because it was supposed to be delivered in the morning and we had to cancel a trip to visit relatives in upstate NY. At 6:30pm the medical device was still not here so I called UPS. They told me that on Sat the drivers only work a 1/2 day and that the package would be delivered on Monday and that there was nothing that they could do. I was beyond angry becuase this is not the first time that this has happened. Less than a year ago we were waiting on a delivery of his insulin that was supposed to be here on a specific day. When we called they told us that the driver had left early and we would just have to wait. It took me threatening to call the police, a lawyer and the BBB before they were able to reach someone (who they had sworn they could not reach). The driver who was still on the route actually delivered it that night (so much for going home early!) Once again I am talking to a call center supervisor who is telling me that there is no one at the center and that there was nothing that she could do. I tried to explain the situation and she again said that she could not reach anyone and that there was nothing to do but wait. I said I would call the police, she told me to go ahead but there was nothing that they could do since no one was at the center. It wasn''t until I told her that it would be her company that I came after if my son was hospitalized again and that I would make sure that they were held accountable that she finally said that she could make a few more calls. She said that she would call me back in 1/2 an hour. It has now been 45 min and I still have not heard anything. I already reported them to the BBB as did the shipper. My next step it to contact the authorities, a lawyer and the local diabetic association who advocate for patients getting the care that they need. If anyone has any other suggestions I would welcome any ideas. This company is a liability and should not be trusted with anything that you need or value.

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I grow weary of everybody at UPS saying “Well, I don’t know why they told you to call me. The right number for you to call is… and around and around it goes.”

I paid extra for an overnight letter to be delivered before noon in Montreal. UPS claims that Canada Customs took under 24 hours considering whether to accept my single page document. (Maybe true, maybe not)

Regardless, they had it for long enough to get it delivered by noon of the second day, which they failed to do. The driver was either lazy or incompetent and somebody had to come back a second time, in the evening, to make the delivery.

So, I contacted my local UPS store [protected] and they explained to me that because Customs caused a delay, my claim is denied. UPS gets a free pass. I was told that UPS in Montreal may wait “a week and a half” before being bothered to deliver my overnight-before-noon package and they still don’t have to issue a refund.

This didn’t sound right, so I called UPS central. [protected] They told me they could do nothing, it was up to the local store to use established procedures and to deliver my refund. I was provided a third number to call, where I could register a complaint.

The operator at this third number - [protected] - told me the store could not possibly issue a refund without approval from UPS and so I needed to phone [protected] which turns out to be the second number that I called.

They have exhausted me by passing the blame around amongst themselves. I give up and I will avoid using UPS again, ever.

I took time off work today to wait for a parcel I had ordered last week and I was tracking it online to make sure it would actually arrive. The status was set to "Out for Delivery" this morning so things were looking good. As it neared 5pm, after a day of waiting at home for it to arrive, I called them as the status had changed and it was now "In Transit" despite no communication, a knock on the door or a redelivery slip. There was a note saying there had been an "Exception" next to the tracking number. I spoke to a person in customer services who passed my details onto the depot where my parcel was dispatched from this morning. They promptly phoned me and then very abruptly told me that they couldn't deliver my parcel to my house as it was a Jewish holiday and quickly hung up with no apology. After thinking it through I decided to phone the main customer service department back and make a complaint. They were very understanding and got the supervisor of the depot to phone me to see what they could do... It transpires nothing! The supervisor was as abrupt and unapologetic as her colleague ( I can now understand why the people under her also have bad customer service skills). This is in no way an argument against religious holidays, but for an international company as big as UPS not being able to deliver for another 4 days to my address is outrageous.

I saw a UPS truck today on a short trip to the Post Office about 5 blocks away so I am still in wonder as to why they couldn't deliver to my address. I live two blocks away form a Jewish community but that still doesn't excuse the fact that they are completely unable to deliver a parcel for four more days!

Guess I will have to wait and write a letter to the head office...

I live in Forest Hills NY, and I've received packages from UPS before. They normally leave a notice if they've attempted to deliver a package and allow you to change delivery options, pick up etc. However, after waiting past the expected delivery date, I logged into on-line tracking to see what was wrong and was surprised to see that two deliveries had supposedly been attempted already, and the third was scheduled for the following Monday.

I was at home all day Monday and nothing arrived, there was no notice left or any sign that someone from UPS had come. Nonetheless, the tracking listed a 3rd delivery attempted and said that the package was being returned to sender.

I tried e-mailing customer service, but all I got was a phone call from the local UPS office claiming that they attempted three deliveries (which I know is not true) and that I would have to contact the sender to re-send the package. Obviously, I will ask them not to send through UPS again.

On wednesday Aug. 5th, 2010, I saw a UPS truck pull up to my condo so I buzzed the driver into our common hallway. The driver said he had a package

to be delivered to a man who did not live in any of our condo units. I told the driver that there was no one here by that name and went back into my house. A few minutes later I left to run an errand and was shocked to discover that the driver just left the package on the stairs even though he was told there wasn't anyone who lived here by that name.

Folks, UPS is the most expensive shipper in the United States and you're throwing your money away shipping with them because the good old

U.S. Post Office ships much more reliably, with less damage to packages that UPS. they don't call the United Package Smashers for no reason.

I shipped 4 packages from CA to NH. 3 of the 4 boxes arrived. The 4th package was, "Damaged in transit, customer will be notified, contents discarded." I discovered this two days after the fact. No one from UPS contacted me to inform me that my package was damaged during shipping. Someone in the White River Jct. office of UPS arbitrarily decided to just throw away the box. Additionally, when the other three boxes arrived, they looked like they'd been thrown under the truck and driven over. I had to throw out 1/3 of the glass contents in two of the three boxes. These boxes all contained irreplacable family heirlooms. This info. was indicated on the shipping order along w/the "breakable" box. After many phone calls to various UPS offices, I still have yet to find out the answer to my questions, "Why did you throw away my package in the Vermont office when it managed to scan all the way through? Why did YOU think you could make the decision about throwing away MY property without consulting me?" I will never use UPS again for any reason whatsoever. I will also recommend to others that they use other carriers to ship their parcels.

I was parked illegally outside a bank but not obstructing traffic or other parked cars. A UPS driver pulled up right behind me within one foot of my car blocking me in. He was parked illegally. He ran in the building and 5 minutes later came out with 2 large parcels. I said nothing but he initiated a confrontation by saying "that's what you get when you park illegally". I asked him if it's ok for him to park illegally . He had no answer.

There appears to be no complaint process with UPS which makes me wonder if they care about how their drivers are driving. There is no indication that they do.

I have avoided UPS ever since they broke an antique clock worth $600 and hired a collection agency to collect their shipping fee. There's no way I'm paying them to break my stuff.

I always hire DHL where possible or use alternate means of shipping.

Tomorrow is my birthday. I'm broke, and 5 hours away from home. My parents sent me some money via UPS so I could drive out and meet them and have something resembling a decent birthday. The money was stolen from the envelope and I have very strong reason to believe it was stolen by a UPS employee. I will never again use UPS. I wouldn't advise anyone else to either.

5431 S. Tuckaway Circle; Greenfield, WI 53221. 1745 driver was parked in the middle of the parking lot - he could have parked to the side but no had to park in the middle of the drive blocking residents for 15 minutes. Rookie Driver? Black driver thinks he owns the entire parking lot? What an ***. Will have to reconsider other shipping methods next time instead of UPS. Apparently the drivers for UPS's little green turds all need to learn some parking etiquette. I've also received packages in the milwaukee area lately that have had there contents hanging out so to speak upon arrival. You call this service. Take your union and find a real job.

Tracking package with a sceduled July 20, 2010 expected delivery. This package actually arrived in a hub in Jacksonville on the 18th. That would infer delivery would certainly make the expected delivery on the 20th --- WRONG. It did not and although we were home all day on that day -- the driver, who did not leave a sticky note (which indicated delivery was attempted) claimed no one was here to accept the package.

It boils down to the drivers word versus ours and we were here ALL DAY. No one even noticed a UPS truck in the neighborhood on the 20th. Re-delivery is set for today -- let's hope it arrives. Will encourage our daughter to contact the retail store and explain what happened. They will not know about terrible delivery practices unless someone shares stories like this.

I, personally, will NOT use UPS in the future and when I order something, I will encourage the retailer to send it out through FedEx or the USPS (snail mail is slow but reliable!)

This is not the first time this has happened. My package was to be delivered 07/13/2005. I was not home to accept the delivery. The delivery person leaves a notice that he will try and deliver the next day at an approximate time. The problem is that he checks every box for the approximate time. That is, between the times of "before 10:30" to "after 5:00", checking all of the time blocks. Of course this does not allow me to arrange to take off of work for a certain time period. I am not able to take a whole day off work to wait for UPS to deliver my package. I would expect the limited amount of courtesy of designating a particular time block to be home.

I would like to make a complaint related to the UPS delivery person who is schedule to deliver around the lake city, washington area. When Im not around to accept my package, he always left them at the next door (napa part) and continueless let someone who is not the reciever signed. When i came over to pick up my package, its already lost because the next door people said the UPS guy came back and took it. On the other hand, the UPS guy denied of the action. Therefore, I had lost a package worth $300. Even after this situation, i left a note for the UPS delivery person to come back the next day when im not around, but they kept on giving it to the people next door. This is very rude and unfair for the receivers and also senders.

My wife fell down our steps and cracked her left upper rib because the driver knocked on the door then left. He didn't wait until she came to the door. Instead of waiting for her to come to the door and hand her the package, he left the package on the upper step and was in his truck before my wife could reach the door. When she reached down to pick up the package, she fell forward and hit the left railing on our steps. At the very least, UPS should be responsible for her pain and suffering and have an executive apology from the company.

hello im a ups driver, who is being forced to work threw my lunch break, lift heavy boxes quick, drive dangerous because of the work load but refuse to do because of the risk to the public, im one of many ups drivers who r being bullied and dont know wat to do ? could anyone help, the reason we r being treated like this is because the bosses get bonuses for the more work we do, and refused to listen because it effects there pay, if we dont do wat we r told and finish all the work we r geting threats, ive never seen so many ill and stressed people in my life, we r humans and work hard but ups r making drivers life hell, please could u give me adive or help who to contact because they r breaking so many laws, but im just a nobody thanks.