UPS
reviews and complaints

I ordered an item from Walmart and awaited delivery 2 days in a row and each time the UPS Courier lied and said I was unavailable for the delivery. He noted that my package would be taken to a drop off location where I could inconveniently pick it up. I absolutely refused to pick up the package since I paid for shipping and handling. I finally called Walmart to inform them of my dissatisfaction with UPS' service, and I cancelled the order altogether and requested that UPS never be used as a delivery service fo me again.

I ordered a generater from home depot it was delivered via up 9/7/17 I live in rural area so I left gate open so driver could bring inside I'm an elderly 68 year old female with alot of health problems the driver did not bring but left way up by open gate I had no one to help drag this extremely heavy generator to home I hurt my back and was not able to get out for the hurricane something needs to be done about this I'm reading very many complaints this kind of thing is happening alot I have a mri appointment in 2 weeks I've have already had back surgery and now because they would not bring inside I have hurt myself very bad.

I called UPS on 9/12/17 at 3:55pm to figure out why my package was not delivered and was transferred multiple times then to Ocala Florida where I am trying to get my package Dally Javier was VERY rude to me telling me that she had no clue where my package was and it was not her problem. She was yelling on the phone and would not let me speak. She said "your package is lost, are you happy with that answer" and eventually hung up on me.

Yesterday on 9/11/2017 a UPS driver stated he came to my apt to leave a package and their was no one home. That was false. Someone was home all day. Not only did they not make the attempt, but left no notice whats so ever. This is not the first time the UPS drivers that work out of the Brush Ave office does this. I called UPS customer service because i keep track of my packages. It said that my package was going to be left at an access point, which it was not. Someone named Ashley from the Brush Ave location called to advise me that the driver would not return and that my package will be dropped off next business day. She was very rude and short on the phone and when i asked to speak to someone to file a complaint her response was thats me so what exactly you want to do? I asked to speak to a supervisor and she said no. I asked for his number to leave a message she said no. And at the end she said the driver will not return and hung up the phone. Unprofessional, disrespectful, unacceptable.

Paid for overnight Air service...Was mis sorted twice and delivered even though asked to return to sender. Then would do nothing to cover the loss for the items damaged inside. sent 8/31/17 overnight, delivered 9-6-17.
Clearly customer Service cared not at all that it was mis sorted twice or that it had been requested to be returned to sender, only for them to deliver it after all and the customer told them on site not to leave it and they said they had too. All is documented on their tracking detail.

1ZX98 [protected]

I have ordered 2 expensive concert tickets through the Viagogo website for the Rolling Stones concert on 20th of September 2017.
From my UPS profile I understand that my package is supposed to be already delivered to my address, not to a recepient, but to a mailbox.
The “Proof of Delivery” does not give any additional details on the delivery – to whom the parcel has been delivered, at what address was the mailbox, did anybody signed to confirm the receiving of the package, etc.?
I expected that a currier will deliver the package to the recipient himself against a signature and a delivery receipt. After all it's not a simple and cheap post service to drop it into a mailbox.
Practically I don't have any real proof that my quite expensive tickets have been really delivered and were not stolen by your employee or somebody else. Please, tell me the exact address my package was delivered to.
I hope that the issue will be solved in a positive way as soon as possible and I will receive my package or will have my tickets full refund and a compensation for the very big inconveniences caused due to a bad delivery service.
Thank you for your co-operation and looking forward to hearing from you asap.

That makes me uncomfortable that on Tuesday 8/29/17 I didn't got a lot volume out of my trucks at the very end, just the erays and Bing telling me "Dalia hurry up hurry up..." like that I'm not doing my job. And that's what I was doing. I was cleaning the erays and load it in the middle

On 8/31/17 I didn't work because I wasn't feeling really well. At the beginning of the day before we start I told Clay they better leave me alone all day doing my job without yelling me because they have been rude with me and I don't want them to be rude telling me to don't stack up or to hurry up with attitude like that I'm not a hard worker, then make me feel more bad depressed.

On 9/1/17 at the beginning of the day I asked Bing please can you move the roller all the way to the front out of my way? He told me not, I told Clay about that, he told me he's gonna do something, he went to talk to Bing and Bing went through me yelling me the roller is gonna stay there. I just told him ok so they can see. Next, about 6am it was really slow, the belt was empty, I was stand up waiting for the rest because I didn't got nothing out of my trucks except one that got too many packages from the same place that go on the same spot and I was trying to hold them out of the truck to see how big or small they gonna be & make sure the rest they gonna fit. But Clay was little rude telling me to load them now. Then about 8:30 the trucks were getting really full, I got a lot volume out of the truck and Bing got upset because the truck was getting full like the packages wouldn't fit and complaining that I don't know how to load just because I put them on my way when is getting full. There's so they can see and they don't understand that sometimes I have to stack out. And because he keeps saying the same thing over and over yelling me like that he wants to fight, I just interrupted him talking to me without letting him finish talking to me like, "ddddd" and then he sent me home and was fine with me so they can have fun with that volume without me and nobody is good hard worker like me moving really fast

Start time was 3:15am and I finished by 9:05pm arguing with Bing

Next, they have been rude like that with me for awhile and one time the packages from a different belt were falling down on my way, I just let them to fall and keep loading the rest of my trucks because if I quit I gonna start having a lot volume in all my trucks and we don't want that. Next, because it was getting late, Clay yelling me that why I have all that volume out, I told him because the the packages that aren't mine are falling down on my way and he keeps yelling me that I don't have any reason to stack out. They always treat me really bad like that I'm not doing my job. Also at the very end when we only have smalls on the belt I keep the erays out of the trucks so I can load the smalls on the right spot but the supervisors yelling me to load the erays now and then they gonna start complaining that I don't put them on the right spot. I'm trying to figure out who can help me transfer to a different location.

Thank you!

I feel feel like that I want to get transfer to the Austin building to be more safe

Your truck driver took issue with my turning in front of him to make a right-hand turn when I had plenty of room. He proceeded to pull around me and then run me into the opposite lane with oncoming traffic . After proceeding through the tolls he proceeded to cut me off by swerving from lane to lane to block my progression. He exhibited the worst case of road rage I have ever witnessed. He carelessly put my safety in jeopardy and I will be reporting this to the state and federal DOT.
The dot # on the truck was 021800. The plate # is from Pennsylvania PT5726G. This incident occurred getting onto the 90 W. New York State Thruway at the transit Road tollbooths. I suggest this incident not be taken lightly as it was real and it was dangerous.

9/8/17 truck #166387 at 353 Brown St. around 10:45am in West Lafayette, IN. I was stopped curbside (with my flashers on) for a client to get into my car. Your driver pulls a U-turn and begins backing up to my front bumper. When he was inches from my bumper, I began backing up and honking at him. He yelled gibberish I didn't comprehend as my window was up. I stopped and my client opened the back passenger door to enter when your driver began backing up again. I was forced to back up more while my client, thankfully inside, still had the back door ajar. If I hadn't backed up both times, your driver would have hit my car. Once my client was in, I pulled around with window down to discuss with your driver, but he was hiding inside scanning and my client needed to go. I returned 10-15 minutes later and his truck was still parked there, but no sign of him. I took a picture of his truck number. As I walked back to my car he came out and loudly said, "What's your problem?", his exact words. I told him my problem was
he would've run into my car had I not backed up twice. He said he has a back-up monitor. I told him I'm sure he did, but he still would've hit me had I not backed up. I told him what I was doing was no different than what he was doing right now, and for 15 minutes at that. Then I told him his boss would hear about this because I had to back up while a client was trying to get in my car. I have him a thumbs up and told him, "Good job!", my exact words. He shut up real nice after that. I truly believe your driver was irked that someone was blocking his daily convenient spot for delivering to that location and was deliberately trying to make me back up. Only problem is someone was trying to enter my car. I guess his back-up cam didn't catch that. I'd have backed up plenty for him, no problem, had someone not been trying to get into my car. Your driver is a grade-A [censored] bag...

Sincerely,
Phil Reynolds

The ups truck was double parked next to an empty space blocking traffic on a two way street . We waited 15 minutes thinking he would move but he ignored us .. After ask the driver to move so we can park at the two car spots he was taking up ..he refused said they can park where they want including a bus stop if they want . I told him I m going to make a complaint he said go ahead I ll give you the number ..he was very rude and unprofessional. They made us and another car wait over half hour before they moved in an area where parking is tough to find in the first place .. I don't know why this ups driver and his partner just hires anybody that think they are ubove the law and think they can double park where they want including empty parking spots . Now I have to worry about sombody like this delivering my packages also .

The driver decide to report my address as a commercial and said my business was close at the time of delivery...
My ADDRESS is very clear every ones know CENTURY VILLAGE of west BOCA why the driver decide to report my address as a business, who knows...I order EVERY THING in my life online NEVER EVER had a problem with my deliveries as my complex in very well known place in Boca.
I loose a day of work, I contracted a helper because the item is a big piece of furniture and I need help to assemble ALL MONIES THRU OUT OF THE WINDOWS BECAUSE A LAZY DRIVER...
The hurricane in the area is not around until SUNDAY if UPS inefficiency s going to be justified by the hurricane will be incredible.
NOW WHY I CAN'T GO AND PICK UP THE PACKAGE? maybe UPS special treatment
UPS YOU STILL THE WORSE SERVICE A HUMAN CAN HAVE.
JOANN VAZQUEZ
[protected]

PLEASE ONE OF THOSE CEO OR PRESIDENTS THAT RUNS GREAT CARS AND MAKE GREAT SALRIES WITH THE BAD SERVICE YOUR COMPANY PROVIDE "PLEASE" TAKE RESPONSABILTY AND CALL ME TELLING ME HOW I CAN GO AND GET MY PACKACGE SO I DON'T HAVE TO FACE YOU USELESS DRIVER...

While driving north on interstate 24 near Chattanooga on 9/6/17 we had a ups truck driver speeding down route 24west. The traffic was awful due to the pending hurricane and everyone heading north. This driver was out of control and nothing was gonna slow him down. Plate#02078. Truck#674435.
For EVERYBODYS safety, this man needs to be checked out. What a terrible way to ruin a companies reputation. I'm disgusted.

Terrible service! Both the delivery drivers and phone customer service representatives are shocking.

My parcel (tracking number: 1Z5755816896492152) has been left outside on the street just because door to get to a communal area were locked. Still the status of the parcel was changed to "delivered". Quite frankly the driver could throw it to a been and said it was delivered - it doesn't make much of a difference.

If not honesty of a neighbor I would have never seen £300 worth of tickets!

Ups is being completely irresponsible in delivering packages in the FLORIDA area from 9/6/17 forward..ALL THESE PEOPLE ARE EVACUATING AND LIKELY NOT HOME..SO EVERYTHING WILL LIKELY BE DESTROYED BUY THE HURRICANE..I personally have a valued item being dropped off in Palm Beach today...The buyer has not communicated with me and I can assume that they probably evacuated...If so and they try to hold me liable, I will start a class action law suit against ups...There no question or reason why they should be not 100% sure that the person is receiving a package in these circumstances..I'm angry!

On August 21st I realized I had not received four packages. I went to the web and it stated that it was just delivered to my house I go outside no packages. The next day I called cc and they stated that there was an attempt to deliver and no one was home which was a lie like I explained to the person on the phone had the driver came and no one was home he would have left a tag, there was no tag so she said they could be sent back out and it could take two days i understand that due to the weather probably wouldn't get it till this week so I called today and spoke with someone different and explained the situation and as we talked he's checking the system they never put in the system to redeliver by this time I'm very upset and he tells me that he's going to give my name and number to the manager to call me in an hour here it is four hours later and still no call back. EVERY TIME I USE YOU ALL THERE'S A PROBLEM I MIGHT AS WELL GIVE MY BUSINESS TO FEDEX. AT LEAST THEY DELIVER ON TIME

Truck driver driving on i4 east September 2, at 8 pm truck number 121058 driving at high speeds changing lanes coming on to other cars in the lanes he was merging into, and he didn't stop if we hadn't moved it would have been an awful accident and he repeatedly did this multiple times, we actually were forced to go into the side road...so sad he is risking lives driving like this

September 2, 2017 11:00am I checked my status for my phone delivery it read, " customer not in On first attempt. Will deliver to access point and second attempt will be made tomorrow." I have been home all morning, I have not left my house! It is my work phone, losing business by the minute because this driver LIED and said I was not home. There is not a requirement for a signature, so why wasn't it left at my door? I was told it would be left at my door if there were no answer. However, there was no knock so it never made it to my door. This has happened before. They lie and say you're not available when you're home. I understand that there are a lot of important packages to be delivered, so how are the drivers determining which are more important than the next? It may seem like just a phone but it's how I live. Shame on this driver for lying. I hate UPS.

I was driving north I-25 before the Longmont exit, I was in the middle lane and the ups big rig in the right lane. We were side by side, I was about middle of truck trailer. He spots a cop with the cherries on, having pulled over a drive. He proceeds to make a lane change to his left, totally ignoring me, forcing me into the far left lane. Luckily for me there was no one over there. Protect the cop, who was safely on the shoulder and screw the driver on the highway. Thanks UPS. Screwed once more.

Thursday, aug 24, 2017 12:45 pm
Killeen, tx
Delivered in/at mailbox
Thursday, aug 24, 2017 8:33 am
Killeen, tx
Out for delivery
Thursday, aug 24, 2017 8:23 am
Killeen, tx
Sorting/processing complete
Thursday, aug 24, 2017 3:35 am
Killeen, tx
Arrival at unit

3500mah battery for lg d830 d851 f400 d850 bl-53yh dock charger
Item price
$11.60
Quantity
1
Item number
[protected]
Shipping service
Usps first class package

On Friday, August 25, 2017 around 11:28 a.m. (eastern time) I was driving in the state of Florida near marion county on interstate I-75 southbound by the mile marker 331.0 . A UPS tractor double trailer ( Unit# 10732 ) was on my left side when a object fly from under the last trailer hit my 2016 car in the windshield; causing crack on then. After long several miles driver pull over for explain the situation. The Florida highway patrol have to be involve in case #FHP17OFF2653 (records phone # [protected]) The same day starts conversation with the UPS office . But since them at today date UPS don't offert me any way to repair my damage even not one want to put time in listen my claim request for repair. Comply ignore. I just want to this issue be resolve. Thanks; Carlos Rivera - Phone home # [protected]