UPS
reviews and complaints

I have to say that I agree fully with this. I had taken a 10 minute nap in my living room before and in that 10 minutes they had come to drop off my repaired Xbox 360, but since they didn't bother to make an attempt to knock on the door (which would have caused my dog to bark and I surely would have woke up) they left a notice saying I wasn't home.
Now I'm dealing with them again, I have $550 in computer hardware that has been in Des Moines Iowa for 2 days now. It hasn't been scanned or anything. I'm starting to think maybe one of the employees took the parts seeing as how my computer case has been scanned and is now on it's way to Chicago. Either way, I am going to ship with Fed Ex from now on I think. Unless USPS is an option for shipping. I am disgusted with UPS.

ups delivered me a package on 10-29-11 on his way out he hit my light pole trying to make a right hand turn ! i called my insurance company they told me to call ups i called them and told them what happen -they told me they would send someone out the next day -nobody showed up ! called again two days later they told me they would come out the next day no show ! came out the day after that, still trying to find away to said there driver didn't do it -even after the tire marks matched the marks on the pole took pictures -they try to make that same turn with out going across the line couldn't . never called me back it a week tomorrow when they came out. tracking # on package -1z3x29830391020593 what can i do to have ups pay for damage? ljsellman@aacps.org

UPS drops the package off 15 miles from my house, doesnt call and leaves a note in my mailbox about the package being delivered. Very frusterating, out of the last maybe 5 packages i've ordered, 4 were delivered to a store 15 miles from my house!

Also, I just payed for the overnighter last Friday, and Well its monday about 1 pm and I still don't know where the heck my package is.

To the dog people, keep your dogs fenced in as you're supposed to for both your dogs and for other people. Courts will find you liable, not the drivers.

To the branches person, same thing. If your branches are hanging over your driveway, too bad. It's your responsibility.

UPS just killed my dog in CA today...driver said did not know that he drove over my 80lb dog...who drives a vehicle and cannot feel when they hit a bump. My dog was left dead and crushed on my driveway for me to come home to and then bury in my yard...do not let these guys on your driveway.

YESTERDAY A UPS TRUCK WAS DELIVERING A PKG TO A NEIGHBOR WHO WAS NOT HOME APPARANTLY HE WAS SPEEDING DOWN HIS DRIVEWAY AND KILLED MY DOG HE CLAIMS HE WAS DOING 15 TO 20 MILES HE IS A LIAR THERE ARE SKID MARKS ALL OVER MY NEIGHBORS DRIVEWAY HE BROKE MY DOGS LEG AND HIP UPS TRUCKS ARE A MENACE ON THE ROAD BECAUSE THEY SPEED ALL THE TIME I HAVE SEEN THEM.
AT THAT SPEED HE COULD HAVE AVOIDED THE DOG THE DOG WENT UNDER HIS WHEEL BECAUSE HE COULD NOT STOP FOR SKIDDING HOW MANY OUT THERE HAVE SEEN SIMULAR SITUATIONS OUT THERE LIKE MINE I CALLED UPS TO COMPLAIN HAVE YET TO HEAR FROM THEM

The billing information scan is when the shipper uploads the data from their system to UPS' system. This is not necessarily when UPS receives the package. This happens a lot, where shippers upload the billing info or manifest but UPS does not actually get the package that same day. Once a package enters the UPS network it cannot be upgraded to a "faster" service. This is because packages are inaccessible once they are in transit. You have to realize that UPS transports A LOT of packages. These packages are loaded into tractor trailers or on airplanes and UPS cannot offload thousands of packages to search for ONE particular package.

They certainly lied to me. And then lied to cover up the first lies. And then blamed a partner company. And then blamed a driver. UPS management were too stupid to do a simple express courier from Toronto to Halifax. They ended up ground shipping it by picking it up in downtown Toronto, taking it to Mississauga, then to Concord, the far other side of Toronto, thence to Dieppe, New Brunswick, and then, by donkey cart, I think, by the soiled beat up look of it, to Dartmouth, NS, and finally to Halifax, just one week to the hour after guaranteeing "overnight early am delivery". As a consequence, I had to forfeit my flight to India, a once in a lifetime opportunity for me, for which I had already paid all my airfares, hotels, meals, tours, etc. About $4135.00. Beyond stupid. That's why they're the most sued company on the continent.

shoes for BJ! even exchange. quit cryin.

I am thinking you are messing with giving someones cell number and info out...

Besides maybe your wife got free shoes or something from him...

Learn how to spell. Why did you post this? This complaint is not about a company.

Lost an overnight letter envelope containing a visa and passport needed for a flight to Africa. We did our own investigation since UPS's investigation takes up to 8 business days and tracked down the driver, his truck number and the address of the UPS facility in Landover, MD where the letter envelope is lost. However, that facility doesn't have a phone number, only the UPS general 800 number, and the reps at that number say that the UPS facility in Landover, MD doesn't have a phone number and the main UPS office can only communicate with them through an app. I begged someone to just give me the number of the Landover office so I could call them and ask them to please look around the conveyor belt as I was told by our local UPS office that the letter envelopes often get stuck in the conveyor belts or drop onto the floor around the conveyors. I just need someone to step up to the plate and actually look around. No one wants to do that and in the meantime, a very expensive airline ticket on Sunday to Africa for a university professor to get to students is going to have to be changed. But, the worst part is, his Dutch passport has gone missing in this package and no one at UPS wants to take any responsibility. Where is customer service these days? Gone the way of dodo bird I'm afraid.

I'm going through something similar this very moment. Package supposed to be here last Friday, no note ever left on door, but they are telling me he was here and knocked and left notice. At least they still have the package. i just needed it by now though is the only problem. Getting the run around from CS, one lady put me on hold, and the music was playing and then there was a series of clicks and the line went dead.

On Tuesday, April 7, 2009, I called the company where I order from to check the status on the order. I was informed that it was sent out and I should have gotten it by now. I called UPS in Saddle Brook, NJ and a female said it was delivered already that Monday, April 6th 2009 to MY NAME at approximately 12-12:30pm. I told her no, I didn’t get my package. Then I asked who signed for it, she said MY NAME. I told her, no, I was not home.” Then she said it was given to a female. I asked her once again, "What name did they sign?” The young lady hesitated and said, “That delivery didn’t need a signature.” I told her I need that package. I was told to check with the upstairs neighbor and next door. I did and no one had the package. I called back the next day to inform her no one was home when the package arrived and no one has it. I asked to speak to the manager who was Doreen. I expressed how I needed the package by Friday. She informed that the driver would come back (Wednesday, April 8) and point the person out who he gave it to. I agreed so I cancelled all my plans to wait for the driver Victor to come back. Come to find out, he was off until Monday and so was the Manager Doreen. That’s when I lost my patience. I ask to speak with her boss which I was told his name is Toni Gerbesir but he was in house but not there. I continued to call; I was told he was in a meeting. No one would return my calls. Between myself and my sister (who helped pay for order) continued to call. We where put on hold, when we would spoke, we were cut off, spoken to very rudely. Just to shut us up, another driver was offered to be sent out. How can that be? He didn’t know whom the driver gave the package to. That Monday I called Doreen back and informed her, how upset and angry I was. She said she would send the driver back that day. (Which was Monday, April 13, 2009.) I told her no, I don’t need it now because the event is over. The girls at our church were dancing that Friday past and the skirts I ordered were in the package. I want my money back. Doreen said, “Well we still need to find out what happened to the package. I will send the driver back.” The driver came, rang my doorbell. I looked out the door, not even 10sec; he was back in his truck. I had to yell for him to wait. The driver said, he rang the doorbell and a female yelled out the top window that she’ll be right down. So he left the package on the to step and placed garbage can in front of it. I explained to him that the garbage can not fit on the top step. Then he said He thinks it was another can and pointed at the garbage next door. I told him its garbage day and that can is never there. When I tried to speak he kept cutting me off. I told him well let me see if she’s upstairs and you can ask. He said no, he doesn’t do that. He had me sign a paper to say I didn’t receive my package and left. I called UPS back and explained to them he didn’t give the package to anyone. I told her I want my money back. Then she said I have to contact the company where I ordered the package from, and how I have to file a police report and report it stolen. By this time I was very angry. I told them no! The driver screwed up, you guys need to fix it. I was not going to say something was stolen and it was not. I asked for a higher person. I was told he was unavailable. Between myself and my sister calling to speak with someone in charge, we never got a call back. We were told that someone was going to call us back in 30min. I got that call the next day in the afternoon from the security department. I returned the call and of course no call back. The next day, Tuesday, the UPS driver Victor, came to my door telling me to stop calling and how we’re making ourselves look guilty. How we became suspicious because we no longer want our package. I told him, he looks suspicious because the upstairs doorbell doesn’t work and the person wasn’t home. Then he said he thinks someone yelled from the side or the back of the house. That told me right there, he messed up. He stood at my door for 10min. arguing with me. The company from down the street came down and told him that they are waiting for their packages. That’s when he left. I called UPS and Spoke to a gentleman that went by the name Jr. He was the ONLY one who apologized, who listened, who spoke to me with respect. I don’t know if he was sincere or not but he convents me. The last time I had an order that was delivered thru UPS, 3 years ago, I had a similar problem. That’s why I was trying other ways around it. The one thing I didn’t understand was that we were told, “From now on, anything with our address is going to require a signature.” So only if it’s a problem is when UPS does the right thing?

We have been fighting UPS to refund our shipper (suppiler) in china for the package that
UPS had lost.. it is now 15 days, and we still yet to see a dime...

Our supplier in china speaks poor english, and UPS CANADA continues to tell us that the shipper in
chian must contact them, so they have many times, but UPS CANADA does not reply to our
CHINESE CLIENT...

They are very rude on the phone, and the only thing we are trying to do is refund our CLIENTS
money. THEY STILL HAVE YET TO REFUND IT...

And we continue to get emails from UPS, telling us that only the shipper can request certain information.

If anyone plans on shipping via UPS CANADA, , , please do not...

Its is a wasted amount of time.. and headaches.
WE continue o get no where with UPS.

UPS CSR we are dealing with is
Linda Belliveau
UPS Customer Service
CANADA.

wow u are an idiot, they are just trying to deliver and not bother you. calm yourself and quit it with the legal talk - u cleary don't know your ###

If the car was unlocked they did not break in. They should have got a signature though. If they did not they had to forge your name because the DIAD will not let them complete the stop without a signature.

im a ups driver and ups dont care about wat the drivers got on the van or wat weight its is, they just fill the van up block all the doors and expect u to del, they r breaking so many rules and making people life hell. the driver has a right to refused del if cust dont help, but ups dont tell cust that so the driver gets all the stick, ups r making good workers sick and r bulling people so badly, they make driver break speed limts and make them rush dels so most driver up up with serious back injury, can anyway help me fight this prob ? how can u call someone a loser ?

One thing that should be brought to line in reference to this issue is UPS only takes packages up to 150 lbs. If the package did indeed weigh 200 lbs, you surely can not expect the driver to be able to deliver it.
Calling him loser for not being able to properly lift and handle a 200 lbs package is a little extreme.
You obvioulsy ordered it from Khols as you knew you could not purchase it locally and take it up two flights of stairs by yourself. Also, knowing that fact, you were willing to spend the additional money to have it shipped and delivered.
Give the driver some slack. it appears Khols tried to save some money by intentionally shipping the package, probably at 150 lbs and not at the 200 lbs it should have been, instead of using one of the LTL delivery options available.
I recently purchased some furntiure from JC Penny's that, had the weight been 150 lbs or less, UPS could have delivered it. However, JC Penny's, knowing that it would arrive in better shape on an LTL, shipped it with a company that employed two delivery men vice the one driver UPS would have used.
The shipper is as much to blame, if not more, than UPS or their driver. Some common sense must be used when shipping freight or packages. UPS does a great job delivering a normal sized and weighted package. None of the delivery services (UPS, FEDEX, DHL or USPS) would have been able to deliver your package to suit your needs.
Lay the blame where it belongs, mostly with Khols.

well i am a UPS driver. The problem with this complaint is this. When most of us were hired the weight limit that we were required to lift was 70 lbs and the demensions were different also. Upper level management (people who do not lift a package) decided that they would move the weight limit up to 150 lbs and accept larger packages. I also know that shippers are not putting the correct weight on the packages and shipping them UPS trying to save money. The driver by contract should have had a helper riding with him to handle a package of that size and weight but as i know management does not allow it because it saves them money and gets them a big bonus at the end of the year. I know all to well because of the slipped disk in my back that happened on the job but in the UPS way it was my fault even though I did nothing wrong.

I totally aggree with your complaint

i have sent package on to pay basis and my customer has made payment for that.
Yet they are billing the sae back to us.we have provided them with evidences but they are not listning.

Good Luck finding an honest UPS representative. The UPS man came to my house while I was at home. He apparently thought I wasn't. In spite of my large, dry covered front porch the driver decided to come around to the back of my property. I was in the house undressed at the4 time, but heard something out back. I went to look out the peep hole in my back door and the UPS man rolled his two wheeler right into my pickup breaking off my mirror. Thinking the driver would do the right thing I ran to get some clothes on. When I looked out back again he was rolling his hand truck up my driveway. I ran upstairs only to watch the crooked lithe snake drive away. Within a few minutes I looked up the UPS customer service number and called to complain. I told then I was calling the police. The customer asked me to instead wait as she was calling the local UPS people and they would take care of anything that was wrong. Trust me people - These UPS people are lying ###. They could have fixed my mirror for about $100.00, but because they continue to jerk me around weeks I can not legaly drive my truck and require a rental car. Their game is to wear you out. They lie, they refuse to return calls. They make promises and then don't keep them. It seems all I can do is call the local press and file a suit. I am doing both! If one of these sneaks damages your property throw their ### in jail. That is the only satisfaction you will get out of these lying little sleazy crooks.

I hope your not holding your breath! They dragged me along for over 6 months. Then told the shipper it wasnt their fault and denied my claim. The left my pachage in my yard with 2 large, yet very young, pupped. I came home from work less then 1/2 hour later and didnt even realize they had delivered anything at first . Thats because the puppies torn the small box to shreds! I guess the way they see it, if they drop your package in your garbage can its ok, they delivered it and thats all that matter. I will not be using UPS again, ever.

UPS is the pits, the absolute worst. I have never had so many problem with a shipping company in my entire life. In the last 4 months I have gone thru 4 major problems with UPS. They've Lost my package and I had put thru a claim, they've had me wait 3 hours in the 10 degree weather with my 6 year old son just to tell me they can't find my package, I've stay home numerous times for packages and the driver has gotten out of the truck with InfoNotice in hand and slapped it on the door without even ringing the bell, they've delivered my package to someone else job, basically they're just screw ups. I am going to suggest to my company which also uses UPS that they go back to Fedex. it may be a little more costly but a lot more reliable and friendly.

I ordered a 36 inch fan from a local store. It was delivered to my house apparently yesterday (late in the evening). I was not aware that the item had been delivered. There was no knock, no ringing of the doorbell. Nothing. So I had no idea the item was on my front porch. When I looked out this morning to get my mail there it was on my porch.
It had rained last night so the box was completely soaked. It was not even wrapped in brown paper or even in a better box. It was placed on my porch and got wet. I am hoping when the box dries the fan will work. What is wrong with your delivery people? I do order a lot online and most of the time my items are fine. If a package is delivered to a home the delivery person should let the owner know that he has dropped off a package. I can't look out the window 24/7 to check to see if I got a package. Please be more careful in the future. Thank you for your help in this matter.

make sense please

The UPS stores are independently owned. They are NOT part of UPS at all. You can go on UPS's web site and print out a label and schedule a pick up without going through a UPS store at all.

I was home all morning to wait for a package and it never arrived so I had to leave. I left at 1:30pm. When I came home tonight I had a delivery attempt sticker on my apartment door that said they were here at 11:30 am. Apparantly my neighbor saw it at the front gate and put it on my door. I was home at that time! No one called or knocked.

About two weeks ago I was walking towards the front gate and saw the ups guy filling out an attempt sticker. He looked right at me, put the sticker up and quickly walked away. I think this is some scam they have going. They dont try very hard to deliver to make money when the sender re-ships. I have never had a good experience with this company.

I called to complain but the representative directed me to the website so I can complain. I never use this company to ship but unfortunately many retailers do so I'm screwed on delivery.