UPS
reviews and complaints

I had a letter delivery that had to be delivered within 24 hours to my son, a US Marine, stationed in CA. It was TIME SENSITIVE. The cost was $43.00 and it took 2 days to get there instead of overnight. I wrote to the customer service office in Atlanta, GA to ask for a refund because the shipment was guaranteed next day. The least they could have done was refunded me the difference for a 2 day delivery. Here's the kicker...UPS did call me and promised me a refund for their mistake and then never came through with the money. I even wrote a second time and never heard from them again. This failed delivery was in January of 2011. NEVER AGAIN will I rely on their shipments. The US Post Office is less than half that price and is located directly across the street that the UPS Service Center. Shame on them for not supporting our country's troops.

UPS has a package of mine and they refuse to deliver it! I was out of the country for 3 months, I purchased mail forwarding and a mail box at one of those UPS mail box stores; they forwarded the package to me in country I was visiting. They then refused to deliver the package there and phoned me requesting my permission to have it returned to the USP store back in the States which I did. Instead of returning the package to the U.S. they kept it, considered it abandoned and they are holding it and refuse to send it to me or to the UPS store, crazy! I have no idea of where to turn for help, I sent a complaint to UPS, no answer what-so-ever.

UPS is a company that I will never use again, first for the way there drivers opperate and second how there customer service operate. I was driving my friend home in a residentail neighborhood and there was a UPS truck and a school bus in front of me. The school bus leaves and the UPS truck starts moving forward so I followed, I wasn't tailgating, he slams on the brakes whips it into reverse and goes 20 mph into someones driveway, I was right behind him a foot away and he was inches from hitting my car. I was beeping like crazy he never stopped or evern acted like he did anything wrong. Then he leaves going 35 in a 20 mph zone. SO then I called to report this, it was so scary he almost totaled my car, and the woman on the phone was so inconsiderate, she had no pity and didn't even ask for the license plate number. I am in complete shock and I almost had a heart attack.

As the wife of a 23 years veteran employee of UPS I am sick to death of the harrassment projected toward my husband every single time he requests a day off. He has selected the option to use one of his vacation weeks as sick days, and yet every time he asks to use one of his sick days he is harrassed by management about it. It is ridiculous. They act like the company will cease to function if he doesn't show up. I am sure they teach harrassment and bullying in their management training program. Even when I was at the hospital to give birth to our second child they wouldn't let him leave until they had someone to finish his route which was 5 hours later! Today he had a root canal and they want him to come in following the appointment even though he is on pain medication. Sure, we all want people on pain meds driving on our streets all day! Enough is enough!

Two weeks ago UPS delivered two packages to my home-left them on the front steps ( worth about $700 ) even though I left a note saying take it to neighbours if no answer. Opened the boxes the next day, ( I work nights ) and found both items had been dropped/crushed. Called UPS to file claim after their on line claim system came up unavailable. I was told a file had been opened and would be picked up the next business day. Stayed home from work, called them at 5 PM and was told the packages would be picked up that day by 7 PM. No one ever showed. Called them just after 7 PM, was told a repeat request would be sent and they would contact me.
8:15 AM someone from the local distribution centre called me and stated they received an e-mail but as yet had not received a "pick ticket" but they would request one from their end. I should mention here that I contacted the shipper in the US and they have repeatedly requested the items be picked up as well.
A week later and still nothing. I sent UPS an e-mail asked what I had to do to get my claim processed and the items picked up. Received an e-mail at 4 PM the next day saying somebody from UPS would call me by 4:21 PM.
It's now 7:22 PM, no call and of course their call centre is now closed again.
I understand that ### happens, when you move that many packages a day the chances of something getting damaged are significant..but holy crap people ! When you screw up take some responsibility and FIX THE PROBLEM ! How many calls/e-mails do I need to make. Obviously they have been paid so they no longer give a dam. Their business plan must be to keep screwing you around and ignoring you in the hopes you will give up in frustration and go away. ZERO CUSTOMER SERVICE. WILL NEVER USE UPS AGAIN.

We recently sent a package to our accountant containing important tax records through UPS. They unilaterally changed the address from a business to a vacant apartment. They were lax in their efforts to try to recover the package. Now they tell us they can only reimburse us for the COST OF THE INK to reproduce those documents. They will not even refund the cost to send the package!

You may want to warn your audience NOT to use UPS for important documents. I was told that they regularly and often change the delivery addresses without contacting the sender or receiving party. Incidentally, both our phone numbers were on this package.

There may also be fraud involved here. When the receiver sees that documents are being sent to accounting firms, this is an opportunity for identity theft by purposely sending packages to vacant apartments/businesses where they can be intercepted.

Worse shipping company out there. Do not use! They destroy your items and then they don't own up to the damage, even when the ups driver states ups did the damage. Claims take forever, worst customer service no one has a clue what's going on. If you ship with ups freight your items will look like they dropped a car on it. Rates are not very good either. I have spoken with numerous companies who have similar problems with ups freight and I have recommended to hundreds not to use ups freight.

A shipment arrived via a UPS truck that we ordered. Our 85 pound black Lab was outside at the time. When my wife heard the truck she went outside in order to see where the dog was. Unfortunately, the truck was resting on top the dog. My wife screamed and beat on the door to get the driver to move the truck. They lifted the dog into the car and rushed her to the vet. The dog died on the way to the vets. These drivers need to be more careful as we often see them driving by at high rates of speed. There needs to be a certain amount of responsibility when these drivers come onto a property. Hard to say what we will do but I thought I would let others know to be careful.. It has been a tough day.

So I needed a package shipped next day, a car part - crucial to making a $6000 sale. I paid $50 to have it sent next day. They had the proper address and my cell phone number. I was told the time to expect the package by, and it required signature. I waited patiently and no package, not even a note on the mailbox. There was a note on another mail box from Canada Post, but all morning nothing from UPS. The next day when it didn't arrive again, I called customer service to track it. While I was on hold, I received an email from a previous employer dating back two years, that he had received my shipment. Odd? It was a good thing I am friends with this previous employer! I continued with my UPS call and they confirmed my package had been delivered to a different address then specified. The reason was that the delivered said he could not get in the building. Well the Canada Post delivery person did not seem to have a problem . I asked why they didn't call my cell phone - they asked me my cell number for a reason, you would think they would use it. "Oh. no" said my UPS customer service phone agent, "they don't carry cell phones." Are you kidding me? A phone seems like it would be a useful tool of a delivery person? I can think of a number of reasons they would need one! What if they vehicle breaks down even? So the third day after my package should have arrived, because I did pay for "next day", I went to the office of my previous employer and picked it up. They sent it there because the deliver is suppose to research any previous shipping addresses and use them as a last resort. Seriously, a phone call could have solved everything. So I spent hours on customer service and told my story repeatedly to about 6 or 7 UPS phone reps till one was finally the right person. I received a credit of $100 - good for only packages being shipped out. I don't ship out many packages, but coincidently had a couple I could use toward this - still under $100, but more than my original $50 next day cost. I did try to have some sort of reimbursement, but no go, so I agreed to the $100 credit - I didn't have much choice. Then I drove myself to the location of my package and picked it up myself. It's been a month and I had a $20 shipment to make that I could finally use toward the credit. I called the number given by the credit agent. I gave my case number to the UPS phone rep and she recognized my $100 credit. I told her that the woman who issued it said to call and a truck would be sent to pick up my package. She said "no, you have to go to the nearest UPS store and send it, then call us back with the receipt." Again, I don't ship things often, and went yesterday to the store and paid by VISA as I understood from my last phone call to UPS. Today I called with my receipt in hand, and was transferred a few times, same as before. I asked spoke to two management people who said that their rep misinformed, and basically I was SOL. I would not have sent this package had I not had the credit. I am out of work and could honestly have used that $22.62 toward food. I am still trying to resolve this issue, as I did what the UPS rep told me to do by going to the store. I don't see it being difficult to reimburse my VISA as proper customer service the $22.62, and apply it to my credit. UPS has made it a whole ### storm. My blood had finally stopped boiling from the $50 shipment issue and now I have another one. All they were going to do is add $20 credit to my $100 so it would now be $120 of UPS shipments, that I would not use by their expiry date. All I wanted is for the to subtract the $20 from the $100 so I would be left with roughly $80. Simple stuff.

In Oct 2010, I sent a retirement shadow box seachest to a fellow Chief Petty Officer in the Navy, I insured it for $500.00 and shipped to Washington state, tracking # 1ZW8434Y0334424845. When he received it he could tell by the condition of the shipping box that it had been destroyed. We followed all the claims process to get reimbursed for it and still to this day have not received anything. This retirement box was made of special wood from his grandfathers seachest, and contained a his fathers burial flag. It has been 5 months and I havent heard anything!

I received my package with several items missing from the box. UPS claims that the items inside were damaged because of a broken bottle of luiquid and therefore removed unauthorized bottles of liquor; however they also removed other items which were said to have been damaged. This is not the case because there were also a paperback book and some cotton twine in the same package which were dry and did not smell. It is obvious that someone at UPS decided to use the excuse of damaged goods as a means to pilfer items in the shipment.
By exercised their right to remove the two bottles of liquor, they did not have a valid reason for stealing other items as well. UPS failed to follow their own procedure that they would return the remaining items to the shipper when they removed the discrepant items.
UPS = United pilfer service?

UPS drivers are the worst people to try and get a package deliever, they are also liers of the time they come if they even show up at all. Their so- called supervisors do nothing to help you when it is not your fault . And I'm sick of it. I order equipment need for my work on 3/5/11 it was deliver the first time on 3/9/11 okay I was not home on this deliver time. However, a note was left next time deliver would be on 3/10/11 at 2:00pm okay the driver comes at 10:30am I was not home I had to take my son to school, I called to UPS only to be told yes a time was check on the paper for 2pm but if the driver is in the area he can come before the time. Bull****! So another note was left this time saying after five, I was home ALL DAY LONG and guess what NO DRIVER EVER EVER EVER CAME! So I called UPS and was told the driver said he came at 6:38pm LIER! So I had to go and get my package and drive very very far from were I live. The UPS driver that service my area is a nd on going problem for alot of us around were I live we have complaint over and over about him and yet he is still here. SO AS OF 3/11/11 I'M DONE WITH UPS FOR EVER I WILL TAKE MY SERVICE ELSE WHERE!

Honestly, every single time I have an issue with a delivery service it's with UPS. This week I was supposed to receive a package from Amazon. I received a notice on Tuesday that they tried to make an attempt and would come back Wednesday. I had people waiting for UPS on Wednesday. They never showed up. I called them later and they said the driver tried to make an attempt in the afternoon. I called customer service and told them the driver never came. They contacted the service center that told me the driver said "There was construction in the area". There was no construction. They said they would call me back to make future arrangements. They never called me back. Then I called on Thursday to have them deliver the package to my neighbors house in the back. They never called me back. The driver didn't deliver the package again. I called them, The driver said "There was no house number and couldn't knock on every door". Are we even talking about the same house? There's one door in the front with a house number. I told them I didn't want to deal with the BS and said I would just pick up the package. The customer service rep said I couldn't. I finally got a supervisor that made the arrangements.

FYI: My roommate that works for the post office told me that UPS and FedEX contract USPS to deliver the mail sometimes. I would just go with USPS.

I recieved package by ups that were a week a half late. i recieved a second package sent to me, and was assured that the delivery would be on friday but instead still not recievd. one package was rerouted through the same delivery port. i have contacted ups several times regarding the late delivery and all they can offer is an apology. I have also contacted the company who ship the package to me to inform that if any further orders i submit to their company is shopped through ups then i will refused to order from them. I surely do not believe they are to big to be affected by one or several complaints. people should respond appropriately to bad service.

I often order from a few select companies that ship merchandise via UPS. I live in a rural area and have never had a problem in the past with them delvering packages to my front steps / front porch someone is not home. On Friday I receive a call from a neighbor that we have many issues with that I had a package delivered to their house. First off I was not pleased about this as I had given no authorization for UPS to deliver anywhere but my address. Since its a company I order from frequently - the address on the shipping label was correct. I have gotten two different stories from the neighbors - one is they weren't home when the package was left at their address...the second story was that the UPS truck made no effort to even make a delivery to my house. I consider myself lucky to even get my package back from these neighbors. While I do not wish to get anyone in trouble - I also do not wish to have my packages delivered wherever the driver feels like it. There needs to be accountability.

I'll never use UPS again - and suggest you don't either as you can't depend on UPS to deliver what they promise - and are paid for.
My story:
I needed an oil painting to be delivered to a Vancouver Island B.C. address in January 2011. I thought I would use the local UPS store in Kanata, Ontario for the first time (and last time). I took extraordinary measures to box the painting with a protective wood frame and fiberboard covering the front and back of the painting. I asked the manager at the UPS store if it would be better if they packaged it for delivery or if I would use brown paper. He recommended the UPS cardboard packaging (for a price) and I agreed. I explicitly requested he put a FRAGILE and HANDLE WITH CARE labeling to ensure it would be delivered without damage. The UPS manager told me that if I paid extra UPS would ensure that a person over the age of 18 would sign for it. I paid $75 for packaging and delivering the 6 pound package and left.
About a week later the recipient called to say he was surprised to receive the package. It had been laid by the gate exposed to the road where his wife happened upon it by accident. There were no labels as to the care that should be taken. I went back to UPS and the result of their investigation was that had been no attempt to deliver the package to the house and that the driver had just put a squiggle where the signature was supposed have been. The UPS manager said "he's sorry about that." He also said that the drivers are supposed to handle all packages as if they were fragile so he's not concerned that he neglected to put the requested labels. To appease me, UPS indicated they would remit $3.75 for the missing signature.
As far as I am concerned it's a miracle that someone passing down the road didn't pick up the package and it's also a miracle that, thanks to my own efforts to package the painting, it wasn't damaged.
In summary, I'll never use UPS again.

I have used UPS for years and used to think they were pretty reliable. Not anymore. They do not deliver as promised, just charge exhorbitant rates for overnight or 2 day delivery. They don't follow shipper's (the one who's paying those rates!) instructions. I recently sent an urgent package and paid for 2 day airfare so it would arrive at our vacation spot for us to use while there. Sometime after we finally went to dinner (at 6:30) apparently the UPS driver arrived at our very secure condo and decided not to leave the package at the door--although the directions were clearly written in large red letters below the delivery address: LEAVE AT DOOR. He left a note of attempted delivery. What an outrage! If I wanted to receive it the following day it would have cost me $70 less to ship. Now I have paid almost double and have had no use of the items we so sorely needed...among them our food and shoes I need to wear to relieve hip pain. So, we haven't had breakfast in 2 days, and we've had to eat out at restaurants for dinner. When I called to complain I got the run-around from 4 different customers reps who told me it was my fault for not being there and that there "genius" drivers have the right to overide my instructions! These simpletons were rude and obnoxious, and could not seem to understand that delivering it the following day was a double hardship because I might again not be there. When I persisted and asked about filing a claim for a refund, they simply hung up! Each one of them! Is that a new way of doing business? Just for the record, I had dropped off the package at a main UPS depot (not a Mailbox store) and the "Brownie" who signed it in and took all my money assured me that the truck driver would follow my directions and leave it at the door. I intend to pursue the refund--even if I have to go to court. But, one thing's for sure... they've just lost a good customer. It's FEDEX for me from now on.

First, my package was delayed two days, due to (minimal) weather conditions, in which roads were absolutely drivable, yet UPS decided to delay regardless. It was then undelivered the next day, even though the "tracking" on their awful website said it would be rescheduled for delivery the next day.

At this point it is Saturday, and wow--big surprise--UPS doesn't ship to residential addresses on Saturdays, unlike their competitors! So, I patiently wait until Monday, and the tracking information is STILL not updated.

This is absolutely horrid service, and is completely unacceptable. I will refrain from using UPS in the future and will recommend the same to everyone I know. UPS is a sorry excuse for a shipping company and Federal Express or USPS will undoubtedly provide better service.

Dont even try and get a refund from UPS. They wont pay. UPS GUARANTEES overnight shipment but has about 10 pages of exceptions in terms and conditions that pretty much GUARNATEES that their guarantee doesnt mean jack squat.

I shipped 2 packages out from the same location in florida at the same time, to the same location, both next day air. One package was shipped UPS, the other Fedex. Both shipped to Branson Missourri.

A big winter storm hit the midwest but my packages both made it all the way to Branson where they both got delayed and were not delivered as guaranteed next day air.

I understand the weather prevented them from delivering my packages.

What I dont understand is why on the next day my Fedex Package (shipped same day, same time, same service, same locations) arrived at its destination but the UPS package did NOT.

I checked UPS online tracking, it said my package was "Out for delivery"

I called UPS, they said the Driver got in an accident. I hung up.

I called UPS again, they said they didnt know where my package was and I'd have to contact the Ups store where I shipped it from. I hung up.

I called UPS again, they said the driver determined the roads were to ICY.

I called UPS again, talked to a supervisor, He said the package hadnt even made it to Branson yet and it was still in a sorting facility and He didnt know anything about any driver accident.

? So what were those other people talking about? How was my package delayed again from a driver getting in an accident when my package never even made to that drivers truck?

I get a different answer EVERY time I call UPS. But one anser. NO REFUND! $40.00 down the drain for GUARANTEED NEXT DAY AIR!

THE FEDEX PACKAGE WAS delivered the same day UPS says their packages were undeliverable.

? I just want my money back that I paid for next day air.