UPS review: the truth about ups 383

I am very disappointed that I just one package (2) days. I want to file a complaints, about that I was here all day waiting for a package. And, I call and told that I have for tomorrow for my package, that is in the website, and " The Receiver was unavailbily, to sign on the 1st delievery attempt, a 2nd delievery attempt will be made and time was 2:19 p.m. The ups delievery Is the slowest of all. I will file a consumer affair compliant about this services.

3 boxes for our business full of merchandise customers are waiting for were supposed to be delivered Thursday 2/20. Not delivered.
Friday 2/21 Tracking info “On truck for delivery” Friday night no delivery tracking says “Your package has encountered a delay”
Monday 2/24 “On truck for delivery” then in afternoon tracking says “Exception”. We contact UPS. On hold for an hour. Told being transferred to supervisor. Hung up on. Call back. Try to arrange to pickup packages since they are not being delivered. On hold for hour and a half. Hung up on again.
Tuesday 2/25 “The package was left in a UPS facility. / Delivery rescheduled.” Call, email, fax, live chat UPS customer service for a total of 7 hours today. Finally told Boxes are behind “the center” in a trailer and they will not go find the box and will call us when they get around to looking for it.
Here is their reply: “"I am very sorry you did not receive a call as quickly as expected. After reviewing the updated notes in our system, I have confirmed your package is unavailable for pick up today, 02/25/14, as requested. The local Management team indicated your package is located on a trailer that can hold hundreds, if not thousands, of additional packages. Due to this, your package is unavailable at this time and I recommend continuing to monitor the situation online at UPS.com for updated scans; this will provide the current status of your package.”
So you know where my package is and made a mistake for a week now but it’s too much work to fix it so we will just wait until you get around to finding our packages. This is UNACCEPTABLE.

TRACKING NUMBERS:
1Z04E6520359021323
1Z04E6520359950749

UPS is a company full of liars. I got home an hour before a package was to arrive to find out they tried to deliver it 2 hours before they stated they would. After speaking with a manager, she promised to mark urgent and have them re-deliver it to me. I was told to expect a phone call in an hour. I waited two hours for a call and called back to speak with Patrica, better titled cold hearted Hannah, who said the last manager was wrong. She never cared that her company wasted my time. I then spoke to Chad, the manager in small business parcels in Arizona. Who said yes we should better train our managers and you have to suffer the consequences for our failures. They wouldn't even tell me if the package was on a truck or at the facility. It was a giant we don't care about our customers and we will be rude and waste their time. We just don't care. I would not us Ups if my life depended on it. Nor do they even care if you do.

I called in a return for an Apple product, I was told to pick a pick date and time that was good for me, she listed all options all which included morning pick ups. I explained I worked and it had to be before 3pm, and that I needed a receipt. I was told it wasn't a problem 9-3 was in the system for the following day and all was well.
The day of pick up a female dispatcher called me mid afternoon to inform me that UPS would only be in my area between 2pm and 4pm on any given day and that I either I drop it off at a UPS store or I had to have a pick up ONLY during that time frame. I asked if something is delivered to my home in the am why in earth could it not be picked up, and she actually told me that it didn't work that way, they weren't allowed to pick up from the same place they delivered!?! How asinine and unproductive!

Feeling utterly trapped as Apple required it to be shipped within the four days and I have no car and a child to pick up after school each day my only option was to take time off work and wait for them between 2-4 the following day. My boss wanted me in at 530, with transit 430 was the latest I could leave.

At 3pm I phoned and was informed that someone would be there by 6! I clearly for quite upset, explained the pick up was put off from the day before, explained that I was told a very specific time frame of 2-4 and now they were giving me yet another song and dance. He "wrote down in the notes" that 4pm pick up was needed, and then hung up.

At 430 the truck still had not arrived. I called and asked to speak to a supervisor. She came on and proceeded to tell me that UPS doesn't do morning residential pick ups nor do they provide receipts, furthermore she could not tell me where the truck was and would not assist me any further and that it was put in for 9-6pm today. You could imagine my outrage. While I didn't raise my voice, I began to question her operations standards, peppering her with simple and logical questions such as "why do you offer am pickup when we call?" and "why do you allow your dispatchers to lie to clients and not input in the correct information? Well I guess common sense was too much for her brain because instead of answering this UPS supervisor hung up on me. That alone tells you what kind of management is in charge at that company. The fact that deceit is at the core of their businesses practice should be enough to put them into the ground, but the fact that they "don't allow drivers to pick up when dropping off" should allow the demise of UPS sooner rather than later.

I will never buy Apple nor ship UPS ever again. Since I didn't not get a receipt nor was made to sign anything, I made sure I made a video showing the UPS driver, who was not surprisingly extremely rude picking up my package, which probably has a higher chance of being "lost" than actually making it back to Apple.

UPS-what a joke. We ordered several items all from Best Buy and UPS delivered 2 of the 3 items and left them on our front porch and also left a note attached to our door that the 3 rd item required signature and in person for delivery and they would return on the Monday 8-4-08 between 2-5. My wife stayed home from work that day for the delivery and no one ever showed. I called later than evening to see what happened and was pushed around the people loop once I got of the voice mail loop and each person connected me to another and another and finally I talked with someone who seemed concerned. I should have known better but I gave him a chance. He said the shipper did not require a signature and it was strange the driver did not leave allt he packages and even stranger they never showed up on Monday. There tracking voice mail and on line said the package was delivered but it wasnt because my wife was waiting all day and since they said they require a signature we know it was never delivered. The person was named Greg Winton with UPS. If you ever get him, he will see nice and helpful and then that will be the end once you hang up. He told us to call him if we did not hear from anyone the next day, which of course we didnt and then we did call him, 5 days in a row, leaving voice mail on his line each time with no return calls. The drama goes on and on and we still do not have our package. The worst company in the world.

Very rarely do my shipments make it to my address. My shipments have reached my other neighbors houses, and believe it or not, one shipment went someones house in a different town! I also receive other peoples shipments from totally different addresses.

One time I had ordered a recycling garbage pail and UPS delivered it to another neighbor’s house. This neighbor does not get along with anyone on the block and of course this turned into a big headache. They took it as an insult (I guess) and threatened to sue me. The following day he tried to run my husband off the road. I have UPS to thank for this.
I have called and complained to UPS, but nothing has been changed. Just today I received a delivery and of course it went to another neighbor’s house.

I will not use UPS anymore. I will ask for FedEx, even if I have to pay more for delivery. At least I know it will end up at my front door!

I ordered a dresser that left Colorado. I ordered through Amazon and they were using UPS to ship. This dresser went to Nebraska and then Des Moines IA in order to reach me in Iowa City, IA. It shipped 2/25 and the estimated arrival date was 2/28 at that point. Then for no apparent reason some fool in Des Moines sends it to Phoenix and that's where the fun began. This mistake was made and I was never informed. I waited several days and then several more days only to call and be told it was in Phoenix and should take a few more days to get back here. A few more days went by and I called UPS Customer Service. They extended the delivery date to 3/11. They told me I couldn't file any kind of complaint because they changed the delivery date.
So 3/11 rolls by and no sign of it. They extend the date out to 3/18. Meanwhile looking to see what is going on, Phoenix sends it to Kansas, who send it back to Phoenix, who send it back to Kansas. Supposedly this is going to arrive at my house tomorrow afternoon but I simply don't believe it and there is no way to make them do their jobs and get it to me. I can't complain unless it's 24 hours after delivery when they haven't changed that extended date, which they always do. I don't know if this package even exists anymore, if it's beat to hell or if it will ever arrive. I can't get my money back and at this point UPS can drop off the face of the earth. The are truly United Pot Smokers because no one could be this stupid.

I would like to make a formal complaint regarding a package that I needed to be delivered today. This item is perishable. I have been at home all morning. My children and I sit down for lunch at 11 am most days. Today was one of those days. So you can imagine our surprise when I was about to do dishes when I noticed the card from UPS. It stated the driver attempted to deliver at 11:08. We never heard a thing. Neither did our dog, who hears everything. I phoned customer services who then passed my details to the depot. The depot phoned back promptly and said the driver had knocked on the door..not rang the door bell. Again I stated we were having lunch and unless his knock was very light we heard nothing..nor did the dog. He said the driver may or may not be able to redeliver... I advised him of the perishable nature of the package and stated it had to be delivered today. He said there was nothing he can do. Well I am not happy with that. A company pays you for a service, I wait around all morning for it to be delivered to then be passed off as your staff have more important issues... This package has to be delivered today.

I had a package that was too large for local UPS so she gave me a phone number to called for pick up by UPS. Driver couldn't get down my road because the rig was 2 big, so I drove it to his truck. (All of this is pouring rain). He loaded and I asked how much it was going to be. He said they would send a bill.

I got the bill. I had priced the shipping at an average of many sites that sold the goods so I wouldn't be too high or too low. Thus the price, instead of $70. was $586. (upon receiving a bill). I called and they said "did you get a shipping quote?" No, I did not. Had never heard of such a thing and had been through 3 customer service agents before it was shipped.

I mentioned that we get these shipped to us all of the time for $70. and I couldn't believe that there wasn't a mistake. The reply inferred that if I set up an account, I would get discounted rates. But, since I didn't have an account, they could only lower %60 to over $200. Still more than the value of the item.

So, I realize that UPS has various rates that they charge for any item and that they don't see the discrepancy between $70 and $583 as being a big deal. BE CAREFUL. Average consumers are being marked up tremendously!

UPS told me that they didn't deliver to P. O. Boxes, this is only after picking up the package, carrying it across Southern CA, and giving it to the post office in a completely wrong town. Then they sent it back to the shipper and told us it was our fault and we have to pay again. Apparently it's our fault that they put the package in the wrong town, and it's our fault that no notice was sent to our PO Box due to the fact that it was IN THE WRONG TOWN. When we contacted customer service, he told us he couldn't care less and that "he wouldn't lose any sleep over it" meaning our great anger and disappointment in their mistake. As a small business owner and frequent online buyer, I am making it my job to let people know of their horrible service, and seek out alternate shipping methods. UPS shouldn't have this sort of attitude about the job they are supposed to be doing. Why be a shipping company that doesn't know how to handle packages? It's misleading. I will never ship through UPS again and urge the same of others; only then maybe their company may change.

I've had a Post office box for 2 decades. Several years ago, a family member lived with me who asked to have a mail box installed so she could receive mail. She moved on, but I didn't take down the mailbox until recently, although only flyers and ads came to it. It was located near the place where other mailboxes are located--my back yard. I live in the country, and rarely travel to the back yard except to take out the garbage once a week. Months ago, I ordered a pair of $350 glasses, asked that they be sent via US mail, and was expecting them to come via my Post Office Box. I waited, and waited, wondering why they hadn't arrived. The small box fell on me when I opened my back gate. I was furious. I received 2 other packages that were supposed to come to my PO box. One, a package of vitamins and supplements, was in the sun for several days before I found it. I'd been ordering from the same vitamin company for years and years and they verified they didn't have my 911 address, only my PO Box. I contacted the UPS corporate headquarters, who had their district office call me (calling leaves no paper trail, you see). I was told they contracted with a company who provided the database. I asked them to tell the company to purge my 911 address from their system and they said they couldn't--they had no control over it. I asked why, if they paid for the data, they had no control? They said that all they could do was post a note to the driver not to deliver it to my 911 address. This is ridiculous. I prefer having packages sent through the post office, but some e-shopping sites I've ordered from for years only use UPS. Why, after years of honoring a contract between UPS and USPS, would UPS change the address in mid-transit? The answer is that once they have a 911 address, that's what they use--even if it's against your will and without your permission. I am making an effort to order only from online companies who use the US Post Office so that my package arrives at my PO Box, where it is safe and secure until I can pick it up. Anyone else have a similar problem? If so, if enough of us keep writing UPS about it and complaining, maybe they'll change their policy.

I went to the ups store to send a parcel to Texas. They said that it would cost $35.31CN for a six day delivery. So i sent it. I tracked the package online and was confused when the parcel was refused at its destination because of brokerage fees. The parcel was being sent to a repair facility so they don't accept deliveries with charges. I was not told of any more fees. That's why i sent it that way. I was upset to find out that i have to spend another $33.75US to get my parcel to its final destination. My price to send this parcel has now almost doubled. I think it is unfair for ups to take my parcel and not inform me of other charges and then hold my parcel hostage until i pay more money. If i knew it would have cost so much i would have shopped around for a better deal. I called every one form the store, brokerage department, customer service and customer complaint only to be given the runaround. It has been two days now of yelling and hour of complaining and still no answer. So now I have paid a total of $69.06 US & CN for a parcel that missed its six day delivery service. I will never use ups again.

My wife and I were recently married and have begun to recieve gifts from family and friends. We live in a condo building and both work full time. We recieved a package sent using UPS and were not home at the time of delivery. After the 1st notice I called to inform them that nobody is home at that time to see if they can ddeliver it either later or to a different address where somebody would be able to take te delivery. Their response was no, we can't change the delivery time but we could change the address...FOR $6 DOLLARS! I asked them how many attempts at delivery they make and they said 3, so I asked that seeing it that only 1 attempt was made can we change the address with no charge, because it is a 10 second computer fix, to save the driver and the company time and money, his response was no. Mind you, this was a supervisor I was speaking to. Long storyshort, after hours of transfered calls, I spoke with another supervisor and he said the package was still on the truck and the driver would deliver it no later then 7:30pm and if it wasnt there to call him and gave me his ext. 8:00pm rolled around and no package. I called his extension and was told that he leaves at 7:00pm. THIS IS WHY UPS HAS NO COMPLAINT DEPT. Supervisors, please, they are $10/hour babysitters that have no authority to approve anything. Bye bye UPS, hello FED-EX...

I ORDERED 2 PAIRS OF SHOES FROM ALDO FOR MORE THAN 50% OFF WHICH UPS WAS SUPPOSED TO DELIVER. LONG BEHOLD, THEY GO AND DELIVER IT SOMEWHERE ELSE AND NOW THERE IS AN OPEN INVESTIGATION WITH NO SHOES IN SIGHT. I HAVE A WEDDING TO GO TO TOMORROW AND HAVE NO SHOES TO WEAR. It REALLY shouldn't be that hard. Now they are looking to refund me, but those shoes don't even exist in their inventory any longer! WHY ARE THEY SUCH IDIOTS? They need to hire more competent and literate people. UPS: FIND MY SHOES DANGIT!

Were a reputable company (5 - 7 days delivery) After a week a woman phoned me from UPS & left a message on my voicemail saying that she needed some documentation from me before she could release my package. So I phoned back to see what she needed. After holding for 10mins I was told she was busy. I called again and was told again that she was busy. I left my number but nobody called. The next day I called her and left another message. Eventually I said I would hold until she was available. At last she answered and I was told of what I needed to supply via fax. I sent it immediately but given that UPS only has one fax line, I waited 3 hours before it went through. I phoned the next day asking if they had received my fax. Again I was put on hold and cut off 3 times! After my fifth call I got hold of this woman. She had not received my fax. So I said I would send it by email. Once I sent it, I called for confirmation and again phoned over 5 times before getting hold of her. They now have the documentation. It's been 13 days since I ordered this package and I fear I will never receive it. Next time I'll use FEDEX!

We shipped cases of product to Canada via UPS on 11/23/10. The Driver gave us the tracking numbers, but did not have paperwork, he took the cases and said he would return with the paperwork but did not return. We were called and informed that only 4 cases arrived and 1 was damaged. We called our local UPS office in Tampa and tried a trace the Rep Chrystal Durocher would said here system could only find 1 tracking number as being picked up, but did not show a delivery. Afetr 4 weeks with no answer from Chrystal, we called trying to place a claim- ended up, after getting shunted thru 4 other people, to a person named Jaoquin who also confirmed that there was a recoed of a pick up for 1 tracking number, but no delivery. I told him that there was already 4 cases delivered and there was a damaged case, and that I was being honest and not claiming for the entire shipment. He said he would start an investigation. Today, 1/6/11- i received a call from a person at UPS named "Unique" who now said there was no recored whatsoever of any pick-up on any cases (the pick-up record must have majically disappeared). Unique also stated that since there was no paperwork, UPS would not honor any claim, but that we should call for an inspection of the damaged case that they returned so perhaps a claim could be filed on that. To sum up- UPS makes a delivery, returns a damaged case and claims there was never any pick-up so they won't have to pay a claim (oh yeah, and majically has disappearing records). Hope this helps people choose who to use for package deliveries, for me it will no longer be UPS and every business contact that I know is getting a copy of this post.

I will first say that I am NEVER using UPS again. The customer service was appalling, service charges (brokerage fee, delivery fee etc) are outrageously high. They wouldn't clear my package through customs because they did not believe that I am a student buying school supplies (sometimes fine art students have unconventional school supply needs) and was forced to declare to revenue canada that I have a business that imports goods. FIrst however they used this opportunity to attempt to make a sale, a $5 fee to approve my business number for importing of goods...which is a less than 5 minute job over the phone or online. And if that wasnt enough, about 2 minutes after I hang up having informed the UPS rep that I would do it myself and save my $5 I get a call back from a different representative trying to up sell me AGAIN.
And finally my package is cleared through customs. Unfortunately now the estimated time of delivery falls during a time when I will be out of town. I call UPS to set up to pay over the phone in advance(over $100), the phone rep. assures me the package will be left at the door and the driver will have a note that he/she doen't need to collect any payment. I then recieve notice that the first delivery attempt has failed due to no payment collected. I call UPS again and ask them what is going on, a misunderstanding. I am then assured that there will be no more misunderstandings and the package will be left on the door because the rep will personally speak to the delivery people to make sure they know I have payed already. By chance another resident of my house was at home on the second delivery attempt and assured this person they needed to pay for the delivery..so he did (too kind) and now UPS has collected fees twice.
So I call them AGAIN to sort it out and again I am assured that my money will be returning to my bank account...no money has been returned and the cheque from the second resident of my house has been cashed ... more than a week after I called to tell them they mistakenly accepted payment twice.

I had bought the most beautiul christmas gift or a family member and decided to rely on UPS to have it delivered next day "guarenteed".
I rang up to order directly with a human being instead of on the webiste. The girl I spoke to was difficult to understand and I had to repeat myself constantly. When I asked if my delivery was "guarenteed" to be delivered on Christmas Eve, I was told - in broken english - that the deliveries were getting through without delay in my area (there had been some snow 5 days earlier).
Imagine my suprise when the package was NOT delivered. I called the tracking department where I was told that the call centre was closing and they could not help me. I was then hung up on.
I now cannot talk to anyone at UPS until Wednesday. There is NO complaints system on thier website and I will never use this ridiculous excuse for a delivery service again.
The stress and anger caused by UPS was nothing compared to the fact that my elderly mother had nothing to open on Christmas day, Thanks a lot UPS.

I shipped an envelope to the ups store on route 1 dadeland - Miami Fl to my Student son. It arrived April 1 and my son was out of town. When he returned he went a picked it up the Store clerk charged him $80.00 to receive it. The envelope tracking shows from ups store #0837 were it should have been returned if the store didn't want to hold on to it. I know we are in a recession But be very careful of UPS. I have the tracking receipt and it does show a charge for holding an envelope at a Ups store. I want my money back for the outrageous charge.

UPS never let me know up-front that they require a buzzer number for apartment buildings in order to deliver packages door-to-door. AFTER I've requested to ship & paid for the full door-to-door service fee. They call and tell me that I don't have a buzzer #, so they won't deliver it to the door. Asked me to go pick up at their warehouse which is completely out of town centre (approx an hour drive from downtown Vancouver).

I asked if I can get it delivered to a near by UPS store, they told me to find out the store locations myself (they said they don't know where these stores are), and then I would need to pay EXTRA money!

I travel a lot and I schedule all my deliveries when I am town. I had an order that was delivered to UPS on 1/10/11. The weather conditions was not good, so it was not delivered. However it is still not delivered and the weather conditions are fine. They were fine on 1/13/11 and It is now 1/16/11.

I called UPS and was told by Ann and Lycafa that they would guarantee the delivery to be no later than 1/13/11. After 7:00 p.m. on 1/13/11, I called UPS and try to reschedule my delivery since I was leaving for out of town the next day. I was rudely told by J.C. and her supervisor Matt that they would deliver it the next day and if I reschedule the delivery, I would be charged $6.00 and as you can see by this letter, it was not delivered the next day.

I know I won't have a choice, but if I did, I WOULD NEVER USE UPS. As my letter states, I am still waiting on my package. The only reason my package has not been delivered is because it is in the back of the UPS Truck. I guess they will deliver it when they get around to it.

The Hilton Hotel in Costa Mesa, California shipped an insured package to me, which never made it to its intended destination. A claim was subsequently filed. UPS stated they must deal with the “shipper” (hotel), although my information was inputted onto the claim form, as well my facsimile copies of receipts for the lost item. UPS defers to the Hilton, who only submitted the claim and has no involvement in this matter whatseover. Moreover, Hilton employees have no insight for me. UPS emailed me directly, asking for a receipt for the item, which I provided. Ironically, the hotel employee that processed the shipping request and claim is no longer working there.

Therefore, I can’t expect any further assistance from the hotel. I called several times and keep getting jerked around by UPS. Since they keep stating they need to deal with the “hotel” (shipper per se), I asked to make a “conference call” from UPS to the Hilton Hotel so we could resolve this matter. They claimed they “couldn’t do that.” When I finally asked for a “supervisor, ” they placed me on hold for more than 45 minutes.

Bottom line: I am the aggrieved party; may name and information is on the claim form, not the Hilton Hotel; remittance is owed to me, not the Hilton Hotel; I have exhausted all avenues and since this is no longer even mildly entertaining, all I would like to hear from someone is that UPS is completely inept, I’ll receive no assistance or remittance, and my only recourse is to go to court, which based upon nothing more than principle at this point (I really sympathize with non-attorney customers who wouldn’t have this available option), I’m very happy to do.

Package supposed to be delivered on Thursday, 12.02.10. Was sent out for delivery, according to web site. Package was not delivered, because I am on the end of the route and it got too late for the poor driver to finish his paid job. Web site said the delivery would "be the next business day." Well, it was not delivered on the next business day, Friday, so I had to wait a total of 4 extra days to get the hard drive for my business. I'll bet UPS will not reimburse me for lost business because I do Insurance and the internet is my office.

I don't do well with a company not doing what they are paid, and too much, I might add, to complete the job.

Shame on you UPS, you have lost ANOTHER loyal customer. Hope all unhappy customers go to FedEx or USPS, and put your poor delivery practices out of business!

Have a great day...

On February 11 2011 I missed a 1:44pm delivery called ups at 3pm I was told from an employee in their service center that I could meet the driver on his route or pick up my package at the service center she called back told me the driver said he would deliver the package after 5pm the same day. I waited from 5pm to 7pm and called back and was told that my package was going to be delivered. At 10pm I called and was told that I could pick up package at the service center by Feb.18th.

so upset with the people at ups for their lies. I needed those shoes for Sunday, I can not buy shoes in the stores I wear 12 narrow stores don't carry them so I have to order on line.And I paid extra for next day delivery.Have to wear red Sunday and now i have no red shoes. Thanks to the lies by ups employees.

I found the usual note stuck at my door from UPS : "You were not home we will try another attempt before sending the package back" . What kind of service is this? most of us work at daytime. I went to the Customer Center and the clerk said like a machine "the package is with the driver" So what can I do? "Call Customer Service"(Again like a Machine). Hey wait a minute. The package isn't delivery for free can't UPS employess be trained to push a button on the computer and hold the package to be picke up by the customer? should the customer has to go through all this crap. There should be a better way.

I arranged for a parcel to be collected from my In laws and delivered through UPS "express" service. The delivery driver was not only rude to my Mother-in-law he left her with no paperwork.

Now the parcel has failed to turn up and I can't track the parcel as the only place that has the tracking number is the paperwork they never gave to my mother-in-law. To make matters worse they have no way of looking up tracking number, even though I know the pickup and delivery addresses as well as the times for both.

They have taken my money, failed to deliver on or even near the time slot and they can't even tell me where it is!

The only answer I get is that their systems can not track items by anything other than the tracking number!

Completely and utterly useless.

UPS was supposed to deliver by 7th December 2010. Waited in three days, but there was no delivery by 8th December. Had to go out on 9th for two and a half hours during which time they attempted to deliver. In these days of easy electronic communication why can't UPS inform their customers of approximate delivery times so they can arrange to be at home?

UPS have no apparent concern for their customer's circumstances. It is as though it is now my fault for going out and I have to chase it all up. At the end of the day they are being paid to deliver the goods to their customer, not just call at their address.

In addition, I should not be the one to chase this up since UPS didn't advise me of the changed delivery date.

The company seems to think they simply have to call at the delivery address and not worry about actually delivering to the customer. UPS get paid for delivery to a customer and should make a much better attempt to achieve this.

I mailed a package to China. The package consist of gifts my parents brought for my in-laws in China thus I don't know the value of the gifts. Not only has UPS has charged me over $200 dollars to send the package, they can't even deliver it cause they say customs won't let it pass as a gift. Now my in-laws have decided to reject the package so I should get it back but for UPS to do that, they need a copy of my US passport. Why would they need a copy of my US passport to ship my package back. Their service is so bad, every time i asked a question about my package they push me to another department. I have talked to their local UPS and global UPS department and I have gotten no where. They also decided to open my package without telling me. So what I have noticed is that their China branch liked what's in my package and want to keep it and thus they are making all the BS excuses of not sending my package back. First they want me to send a letter stating to return and it will be returned. Then they decided they want my passport, why in god's name do anyone need to give UPS a copy of passport to return a package?

My theory is that the UPS in China really likes what's in there and thus wants to keep the package hoping that I forget it. I tried looking for a complaint site on UPS.com and guess what, it doesn't exist. I wonder why?

If enough disgruntled customers inform merchants whom they deal with that their not going to continue dealing with any of them who use UPS to deliver products and services by boycotting UPS then this should have a satisfactory effect on the UPS disposition of being unanswerable to complaints about their poor service. It seems the only way to affect their attitude is to affect their bottom line, which is a proven technique every time. If UPS starts losing big accounts with their merchants then they may start listening to complaints from individual customers who deal with those merchants.

That explains how "Selena" must be keeping her job, and why she is so arrogant! She's blowing the boss. I was just informed that the tracking info we see thru the online package tracker is FABRICATED by UPS when a package should logically be there but has not actually been scanned in. GOOD TO KNOW they are lying to us even about the location of our packages. I'm ready to go back to traveling to a freaking store to shop!

Every time ups delivers something to my house they leave it setting at my garage door instead of walking up a few steps and leaving it at the front door! Several times I have almost backed over them in fact I did once but not all the way which did not damage it... it was a grandfather clock.. and yesterday Dec 21st 2015 they delivered a box which was suppose to be a surprise Christmas present for someone but needless to say it won't be a surprise for them now. I just wish the delivery person would do their job right! If I can help it I don't use ups because of this but sometimes I don't have a choice!

UPS drivers work extremely hard in most cases. For the majority of these complaint you all sound like cry babies with a little to much time on your hands. You try doing the job and see how well you do. It is a free country use the USPS I heard they can use the business and money to keep them from going under.

Hi i just spoke a manger called Phique i was complaining about an item that didnt turn up on the day and she was extremely ignorant she was talking over me was very unfriendly was not letting me speak just damn right ignorant how do you have people like this working for your company there a way in talking to people and this respectful respectfulness is completely unexceptionable i said if keeps talking the way she is will refuse to use your service again there's different company i can use but i use ups how there she talk to me like im a peace of crap im a customer require a certain customer service that's respectful and appreciate some courtesy when i call up and speak to a manger what kind of business are you running at ups having people like that working for your company i was calling up because i had a day off work waiting for a delivery that did not turn up and lost a days wages because of it and she didn't have a care in the world she could not care less about what i was saying. She then hung the phone up on me my blood is boiling right know i work in customer services and i would never treat customers like this and she is working for a big company like ups. Ups should be ashamed off them self for running a services like this. If you don't deal with this complaint i will not leave this matter until its dealt with. My name is
Russell Tanner my number is [protected] and im wondering if people should use this service again and the women Phique who i spoke to was from the Philippine

Just review all the postings iterated on this Complaint Board and it’s evident the senior management and Board of Directors of UPS could not care less about customer satisfaction, basic performance standards, good business practices/accountability. When will UPS face real competition? That’s when (possibility) they might pay some attention to the loss revenues! Meanwhile since this corporation is behaving like a public utility, it needs to be investigated by federal and state governments.

My story: I live up in a doormanless 5-floor walk-up in NYC. The regular UPS driver refuses to deliver packages to my door (I should add I’m a 65+ handicapped person). The UPS District manager has assigned delivery of my packages to another driver who is resentful, careless and spiteful, which means I get my shipments at the end of the day and sometimes delivery is delayed for days. This has been going on for over 5 years. The district office, instead of helping me pinpoint delivery time/date (not necessarily reflecting the tracking schedule) “cover up” for the supervisors, deliverymen, and the DM. My complaints have fallen on deaf ears. I finally reached the Director of Custom Complaints in Atlanta (UPS HQ), Jessica Paxton, [protected]. She promised the situation would be resolved. At last! No, didn’t happen. The formal complaint went to the Regional Manager who assigned it to the same DM who’s been screwing up all along.
Her answer is the complaint will be resolved by the Region, and there’s nothing she can do. My question: who’s watching the “henhouse” as the fox is stealing off with the chickens? Whos; accountable in the UPS hierarchy to right the wrongs

Hello. On the above-mentioned post from the connected website (which you may have to join and log in to see) there are posts of alleged sexual stories concerning a posting person there and one (or several) of the UPS employees. Whether or not these are true, it sickens me that some on there feel its entertaining to bring down the UPS name. Id appreciate if this was looked into please. Thanks.

Hello. On the above-mentioned site (which you may have to log in and join to see) there are alleged stories of work-time pleasures with one of the UPS employees and some office staff that the employee makes deliveries to. Whether this is fact or fantasy, it sickens me that certain participants on the above site would find it sexually interesting to bring down the UPS name. I'd appreciate it, if this could be looked into please. Thanks.

I went to check my mail and out in front in my drive way was the package that was. suppose to be delivered to me it could have been run over or stolen. They did not bring it to my door, how inconsiderate is that. I am very upset they left it in the middle of my driveway I do not usually check my mail till late in the day. Thanks a lot for almost making my package to be almost ran over or maybe stolen I think you are horrible delivery drivers.

Lost (I suspect it was stolen by their employee(s)) a $ 1, 500 article.
No communication, no compensation, and mis-information from their "call centre" (not in Canada).
Twice told me it was covered then back-tracked.
Stay away form this company...they take your money and don't give a ### about your loss.

I’d like to take this opportunity to explain that pushing a package underneath a garage door and under a vehicle does not constitute delivery in my mind. We have gone to the extent of placing a magnetized sign on the garage door as a reminder to leave deliveries at the front door where there is a working doorbell and we can pick up packages and not drive over them.

I have a prepaid label for return. And UPS refuses to pick it up. I am a Disabled veteran. I cannot make it to the UPS place. I have told them this. He said no problem. when u see a UPS driver flag him down and give him the package. Ok am i suppose to stand on the road side with a package hoping to see a UPS truck? And if i do. How am i suppose to make him stop?