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UPS review: missing box 129

C
Author of the review
12:00 am EDT
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The post office between benton, Louisiana and thermopolis, wyoming. I recently mailed out two boxes to my mother containing baby items for my sisters little newborn baby girl, including new items and some of my son's outgrown items also family heirlooms. It was in a 10 gallon aquarium box filled with 20 pounds of baby items. One box made it there days later and the 14th of April. They were mailed out on April 11th. To this date the other box is still missing. I have contacted both mail recovery centers and been told there is no record of this box. I have contacted the postal inspector, the postmaster here in benton and the inspector general with no luck. No one seems to care that this box is nowhere to be found. My only thought is that it has been stolen, as it is not where it should be at my mothers house nor is it in the mail recovery center where I was told undeliverable mail would go. I have contacted everyone and with no luck. So be warned if you want your package to make it to wherever make sure you insure it or mail it UPS. Dont trust the post office. They don't care.

129 comments
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Half pint9050
, US
Aug 15, 2018 10:50 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

They are leaving them outside in the rain on top of my mailbox instead of coming to the house! All my stuff is getting ruined and I've paid money for this they should have to refund me!

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Charles Blank
, ZA
Aug 15, 2018 4:24 am EDT
Verified customer This comment was posted by a verified customer. Learn more

My complaint would take 1000 words to write, not just the 350 characters I'm allowed to write here.

So I'll just say that in my experience this is an appalling company; customer service is an alien concept, no sense of urgency, no desire to correct their mistakes.

Avoid using them. There are better courier companies in South Africa.

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TSA1982
, US
Aug 15, 2018 6:40 am EDT

Date: 7/5/2018

Location: CA-2, La Cañada Flintridge, CA 91011

Description of incident:
UPS delivery truck with plate number '37767D1' located in the Angeles Crest Highway / Forest region was rude and driving recklessly. UPS driver should be always courteous and not rude.

Complaint: Driver was driving recklessly and was rude.

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Katty32
, US
Aug 15, 2018 12:33 am EDT

Very inappropriate driver almost hit me at 2:08 pm on Richmond Ave. Paterson
I couldn't take a picture since I was driving but the delivery time and location might help you determined who it was.
07/17/2018

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Rachel Salazar
, US
Aug 14, 2018 2:55 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

This driver is tail gaiting everyone he's behind. It's very unsafe. He tailgated is for a while. This was on i70 east coming from vail to Denver. The picture shows his license plate and how close he was to another car after us. He was even closer at times.

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Jorge Matos
, US
Aug 14, 2018 9:58 am EDT

This is not the first time my package was damage by a UPS delivery person, Not only that they don't even ring your doorbell letting you know that your package is in front of your door, That why your package is stolen from the front of your house because they don't ring your doorbell

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Pastor Richard
, US
Dec 31, 2017 2:26 pm EST
Verified customer This comment was posted by a verified customer. Learn more

As I have said, I have posted all the pertinent facts above. I will also add that I have spoken to a person purporting to be one of your investigators, and, she had promised me that if what I have reported is true, she will issue an apology. She had also told me that she had spoken to the driver, and, he denies everything, as I would suspect he would. It is human nature to deny one's fault, especially, if it could result in one's termination. I have been in this position many times in the past, and, when an associate of mine committed serious infractions, it was their honesty to me that saved their positions. Certainly, as I explained to your investigator, since there is no a visual and audio record that would have come from a body camera, there is nothing she could do beyond a "he said-she said" argument. However, in the interests of my perceived understanding of your integrity as a Company, and, the fact that the customer needs to be satisfied, and cannot be until the customer receives an apology at the customer's email address, the customer cannot in good conscience continue to give your Company any more business. Even though our business relationship spans decades, I will not give your Company any more business until an apology is received!

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garry and ann tody
, US
Dec 05, 2017 10:23 am EST
Verified customer This comment was posted by a verified customer. Learn more

I have an issue with drivers not letting me know they have a package on the porch. All they have to do is ring the door bell

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Ozono Mark
, US
Oct 28, 2016 11:07 pm EDT

I love to work here please

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