DO NOT order from UPDONE.COM. I have ordered ONCE from this company. And to be honest, I WILL NOT ORDER FROM THEM AGAIN. I placed an order on Friday, December 12, 2008 for a Preassembled Gallery Wrapped Print. I paid $46+ including shipping for Federal Express.
I received my order on THURSDAY, DECEMBER 18, 2008! What I received was a ROLLED CANVAS! I immediately contacted NEW YORK SOUND, LLC and the lady said it clearly stated that it was to be a PREASSEMBLED GALLERY WRAPPED PRINT. She apologized and said that she did not know why it was shipped out that way. She offered to send me the FRAMING so I can assemble it myself, but I told her I would like to be credited for the difference of the price of what I DID receive. The lady said what I received was worth about $15 and that is what I should have been charged. She said that as soon as she gets the OK from the manager, she will go ahead and credit my account. Today is December 29, 2008, and I STILL HAVE NOT SEEN THAT CREDIT!
IN ADDITION, I HAVE A PENDING AUTHORIZATION ON MY ACCOUNT FOR $38+!!! I contacted my bank (Union Bank of California) and they informed me that it is a pending charge from NEW YORK SOUND, LLC (updone.com). I am LIVID! I called New York Sound and the lady told me that there IS a pending authorization on my account, with a note from the MANAGER, saying that it was an "additional charge" but she did not know what it was for. I asked her to have the manager contact me and she said that he will not be in until later on that afternoon, and that they close at 6:00pm EST. The whole day I waited for an answer and they have not called or emailed back.
I work for an attorney and I will pursue legal action if this is not taken care of immediately.