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2.0 16 Reviews

Upclick Complaints Summary

4 Resolved
12 Unresolved
Our verdict: When using services from Upclick with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Upclick reviews & complaints 16

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Newest Upclick reviews & complaints

ComplaintsBoard
G
9:47 pm EDT
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Upclick Driver Updater

On 04Sep23 I ordered online "Driver Updater + Advanced Pro Module - 1 year" package, with additional "Driver Updater on up to 5 PCs - 1 Year" and "Lifetime License" packages from "PC HelpSoft".

I attempted to update the drivers that the package recommended for my paricular PC (as the system advised me!). Some of the drivers required a restart. However, when my PC attempted a restart, it could not do so.

I'm now presented with a blue screen that tells me that "Start-up Repair couldn't repair your PC".

I tried to use System Restore, but although during the updates System Restore points were said to be recorded, when selecting System Restore from a blue page, I'm told there are no restore points.

I contacted support through Chat, to be told that they could not help me, and gave me an email address ([protected]@support.upclick.com) to try for help.

Desired outcome: Resolution of my computer problem, or refund all money paid.

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6:30 pm EDT
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Upclick Driver updater

All I wanted was the driver updater for one year and it added the driver updater for 5 computers for one year . It also said it was giving me a 30 percent discount and it didn't even do that . I was expecting to pay $25 and was charged $45 . The pchs support was quite unhelpful. I would like the $20 refunded if not I will just take a full refund. This was on 4-21-23 . My name is Anthony Waters and the order number is UQKFY4SS . My email if necessary is [protected]@gmail.com and phone number is [protected] .

Desired outcome: Refund

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2:57 am EST
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Upclick Unable to get a refund from upclick for inpixio software.

A year ago, I bought Inpixio for what I assumed was a one year subscription (order number UQK5PM2T). I tried it for a week, was disappointed, and uninstalled it from my computer. Last week (February 8th) I was billed for a further one year subscription, which I don't think I asked for. I immediately contacted their SUPPORT team and asked for a refund (they guarantee a refund within 30 days). I received an immediate automatic response saying that my request has been received and that they would process it within 2 to 3 days. After 3 days of no reply, I contacted them again and was told that they are very busy and they will 'eventually' process my refund request. Today I tried to chat with their SUPPORT team. The English chat option was offline - only Japanese available. I would like to complain about this dubious company in the hope that I may get them to refund my money. Thank you.

Desired outcome: a full refund within a week.

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Is Upclick legit?

Our verdict: Complaints Board rates Upclick highly, signaling it as a legitimate option for users seeking reliable services. Despite this endorsement, the 25% resolution rate for complaints about Upclick raises questions. Diligently reviewing Upclick's client feedback and resolution practices is recommended for those considering Upclick's services, ensuring a comprehensive understanding of its legitimacy and commitment to customer satisfaction.

Upclick earns 84% level of Trustworthiness

Excellent Trust Notice: Upclick near-perfect at 84% trust. Use with confidence, maintaining usual caution.

We found clear and detailed contact information for Upclick. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of Upclick's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Upclick.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Upclick as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

We looked up Upclick and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Upclick.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • Upclick has been found to only resolve 25% of 0 negative reviews, indicating a lack of commitment to addressing customer concerns. Many customers have experienced long wait times for responses or resolutions, unhelpful or inaccurate answers to their questions, and a lack of follow-up or updates on the status of their issues.
  • We conducted a search on social media and found several negative reviews related to Upclick. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
V
9:51 am EST

Upclick photo suite

Heb een neiuwe pc gekocht en wil mijn aangekochte producten installeren.
Dit lukt niet. Ik heb nochthans de licentiesleutels.

InPxio stuurde mij bij aanschaf een mail

Wanneer ik nu wil inloggen met mijn e-mailadres beweren ze "e-mailadres onbekend.

Wanneer ik een nieuw wachtwoord aanvraag beweren ze dat mijn e-mailadres in gebruik is.
Wie begrijpt?

Mijn fakcturatiegegevens van de oorspronkleijke programma's
transaktiedatum 21/5/2018
Order ID UEEHD26X
Vandeweghepatgrick
Vinktstraat 15
8700 Aarsele Belgie

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3:00 pm EDT

Upclick could you please cancel my subscription

On September 6th 2018 and amount of $108.89 was placed on my American Express statement. I moved last year and was in hospital with pneumonia on 2 occasions. I am only now going through accounts.

This was never authorised. I would have only just been out hospital and had to move out of my home which was sold during my stay in hospital.

Regards
Anne Taylor
www.aussieproducts.com.au
[protected]
anne.[protected]@optusnet.com.au

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8:30 pm EDT
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Upclick in pixio 9

I just wanted to try it before buying it said download, then to activate it I had to pay for it, I had not noticed it was a subscription, pay yearly, so I asked for a refund, they then said they would give me 2 years I agreed but said I was going to try it first then I may still ask for a refund. When I downloaded it and activated it it would not work there was an error. Then they wanted to access my computer and I refused. After giving me the run around I filed with PayPal and lost . Since they did give me the download (that did not word). So I will see what my credit card will do.

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4:35 pm EDT

Upclick inpixio

They advertise the software Inpixio, as being able to remove unwanted aspects of any picture. The claim states "select the item you want removed, and the rest of the picture will remain intact". This is not true. I've tried to get a refund but they're giving me the run around. I have filed a complain with the United States Federal Trade Commission.

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1:27 pm EDT
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Upclick windows 8 pc repair

I purchased software with technical support online from upclick paid in paypal to repair my windows 8 program after a virus atack. After running the software for one hour the program jammed so I phoned for technical support and was told I would now need a techician to take over as the software was not working. I was told a Technicain was on hand on a sunday evening at extra cost all this and hanging on the phone for 30minutes not being able to hear the person on the other end of the line clearly I thought this was a scam and asked for a refund. I understood this would be paid back as the service I purchased was clearly not working yet no refund was made to this day...Paid with
VISA x-4013
You'll see "PAYPAL *UPBILL COM UPCL" on your card statement.

Transaction ID
8W7586454N1267345

Seller information
UPCLICK
[protected]
[protected]@upclick.com

Invoice ID
[protected]

Purchase details
UPCLK.COM
£34.74
Total
£34.74

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3:28 pm EST
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Upclick - pdf suite 2017

I purchased a PDF software for $32.00 and I was charged $73.63. Added to my bill was, FIXIO PC Cleaner FIXIO Driver Finder When I called them and I asked for a refund and they refused. The person who answered the phone was very rude. I told him I will file a claim with my credit card company, he said go ahead, he could not care less. This is a scam company, avoid them

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6:26 am EDT

Upclick unauthorized credit card charges

On the 7th September 2016 I ordered the software "Architect 3D Jardin et Exterieur 2016" ( Order number: U94ERRPC)for the price of €51.98 and I had problems activating it. I called the number on their site to get some help and was told that I had a virus in my computer and they could help me to repair it for the price of €4.49. I was surprised at this price and I asked the person concerned ( whose French was not up to scratch) to repeat it again and he quoted "four, forty nine"which for me meant €4.49. I told him to go ahead. Imagine my astonishment the next day when I saw that my account had been debited for "four hundred and forty nine euros" for a years service which I had not asked for.
I called Upclick immediately and after several delays eventually got through to the Financial dept. which after a lengthy conversation with a person who had difficulty in understanding my French was told that I would only have the response to my demand for my money back in 4/5 days. An easy way of fobbing me off!
I believe that by saying that my PC had problems and that they could repair it, plus by badly quoting the price, it is an easy way of making money through false pretences. I am extremely angry and upset about this because this some of money is enormous for me as I am retired.

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8:39 pm EDT
Resolved
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Upclick unscrupulous business practice

Was trying to install a program, couldn't, so I had to call. Talk to sr tech, and he did remote, was telling me that I had trojans, and in so many words saying that he could fix the problems. I was listening as he was going on, and he finally came around to the price. I remember talking to the same man a few months ago. The conversation got heated, and he hung up. I thought the price was high then. I am a disabled, retired senior citizen, on a fixed income, so I asked if he would take monthly payments.He said for me to call the number on the back of my credit card, and they would do the payments.I let them go ahead with the repair. After 15 minutes, I called the credit union, explained the problem, . They never heard of such a thing. The one who provides the service makes the arrangements. The programs the tech installed didn't do any good, and was never told what he had done. I have sent them 2 emails, no answer. They have sent me documents to sign but I haven't done so. The charge for this was $339.00.
S Ross

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10:00 am EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

Upclick false advertisinf

Solidtechies.com cold called me and fraudulently sold me computer support. They promised to make my machine 'run like new' and I could contact them with any problem via their 'freephone number'. The company accessed my computer and made it worse instead of better - I spent a fortune in phone calls trying to get resolved issues they had caused. When I complained and ask for an itemisation of the work they completed they sent me a false list of made up problems. Upclick ltd. demonstrates poor business practice along with the shadowy companies it operates under including CS SUpport Network and 6785719 Canada Inc.

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getting real
Mokena, US
May 22, 2015 11:27 am EDT
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I have been scammed by Solidtechies.com. In January 2015 I purchased the $99 one year support package and was told by salesman David that they would waive the monthly fee due to the repeated problems I incurred with them over a two month period on my prior 6 month package. I called for support March 13 2015 and received a resolution to my problem. I did not get charged or pay any monthly fee in February or March 2015. I called them with a problem today 5-22-15 and was refused service because I had not paid the $19 monthly fee. I explained that the fee was waived but they will not help me unless I purchase another package. Stay away form these crooks.

ComplaintsBoard
R
5:15 pm EST

Upclick be careful

I intended to use their service only once but somehow they’ve managed to get me on subscription and charged $73.63 instead of $9. I found numerous reports of their scam on the internet so be careful!

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Mr Onalenna Matlhabe
Gaborone, BW
Nov 04, 2023 9:07 am EDT
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I am asking for a refund of the money purchased of the above mentioned product, Invoice No: UQKMSE9F-U27231024192430782910, Invoice Date: Oct 24,2023 19:24 EST. Order total of 55.98 USD. Country, Botswana, Town,Gaborone.

I hope for better assistance

Thank you.

T
T
TREX223
LONGMONT, US
Dec 06, 2022 5:19 am EST

My statement shows a charge to avanquest and I never heard of this product. I don't know who avanquest is or what they are selling. Charge was on 10-10-2022.

I HAVE NO IDEA WHAT THIS IS?

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9:38 am EDT
Resolved
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Upclick tarif abusif demande de remboursement

J'ai au 10/09/2011 achete en ligne par l'intermédiaire de upclic un logiciel Avanquest Fit-it registry Platinium annoncé à 39€ et quelque Facturé et Débité sous référence > Avanquest.UB1 09.10.11 46, 94€< en plus Ce logiciel ne correspond pas à ce que j'attendais donc j'ai tenté en vain de contacter upclic sous la reference AVANQUEST U-bill.com .Rien ne correspond et le délai de sept jour pour la demande de remboursement coure .Aussi je porte plainte contre ces gens qui vendent d'une facon abusive, celà est une escroquerie.Merci d'enregistrer cette plainte et si vous pouvez me donner un site d'accès direct avec ses gens je vous en saurez gré toutefois je tiens à ce que ces gens ne fassent pas d'autres victimes.Cordialement à vous.

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11:03 pm EDT
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Replied
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Upclick - pc maximizer platium

Purchased PC Speed Maximizer Platium but it was never confirmed.Paid for it per Paypal and still receiving popups from upclick

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12:50 pm EDT
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Upclick - Credit card payment

In February 2010 a deduction of £55.63 was taken from my credit card. My bank's enquiries have not been responded to and I have no recall of transactions with a firm of this name. It seems they can keep quiet and keep my cash - my complaint is I don't know who they are or what they took the money for, nor how to get it back.

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Phone numbers

+1 (888) 448-6822 +44 203 393 7512 More phone numbers

Website

upclick.com

Most discussed Upclick complaints

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