United Overseas Bank / UOB Bank
reviews and complaints

To whom may concern

This the first time i write one complain about bad service in Singapore coz its the fist time I received very bad experience like this.
I came down to UOB Raffles Place to open bank account for saving account ( i had one share account with my husband now i wanted to open one more for my self ) . The guys at customers service counter give me the Q number 0315 ask me take a sit to wait for my turn . I saw the Q number serving is 0314 mean if they doing engagement max will take about 20 mins so i can wait . It's exactly I waiting from 3.52 to 4.49 is the time close with no information from customers service.
When during the time i wait around 30 mins I already ask the guy at customers service that " why its really take too long" he tell me "i cant hear what you talking" . I came to his side and repeat the question again . He told me that "they engagement so when its done next is your turn . I sit down with my friend and patience wait . Today is my off day i spend time to go down open bank account so i tell my self that can wait . Then i wait until 4.42 i stand up push the door go out, the man at customers service ask me "its havent to ur turn?" . I said " its too long to wait, i gotta go then, btw i had open bank account at Vivo city and they make it quick" he tell me "you wait a moment i go around and check i will get back with you soon" . I sit down and wait again and finally the screen Qup already off and the guy at customer service after go one round he come back and talk with his colleagues, without inform or apologies . I knew that i really gotta go .
If you guys really waiting for close when i step in just inform me that cant take my case . Can see that you guys really waiting to go home go grouping and chatting around. Why let me wait an hour inside then just close and go home . Even those third countries their service better than you guy a
Is UOB bank can do like this with customers?
And im under LTVP not Singapore then i cant receive good service? . Coz I remember i did go open share account with my husband and can do so fast . But i came down here alone . And im Vietnamese so not consider im a customers with you guys ? And can look down on me .
Worst experience ever.
I want to here the answer asap even by email .

Date of Incident: 31 Oct 2018

Description:
I was in Singtel at Causeway Point and this staff (Joel) approached me to tell me to sign up for the UOB YOLO card. He kept trying to gain sympathy by saying "help me la". Though annoying, I can overlook that. He also said the YOLO card gives 8% cashback on weekends and 3% on weekdays for grab, dining, entertainment (this part is true). When I asked him if there is any minimum spending, he said no. I did ask a second time to confirm and he insisted no. I then wrote down my particulars for him on the brochure and he requested me to send him my payslip when I got home.

Did some research on my own to find out that there is actually a minimum spending of $600 to qualify for that 8% and 3% cashback. Joel told me there isn't. This is lying to get sales and it is unacceptable. I am not going to apply for this card because he gave me false information.

Desirable resolution: Fire him. He is misleading customers to get sales.

I Thong Lee Choo Judy Ic no S7525582I like to make a complaint about calling your oub hotline 4times already about my Oub one card [protected] has been charged on7 Aug 2018 $21.20 when this card has not been activated.1st call was on sept 2018 when I receive the bill.I am very sure is card was not been activated cos I have try to use it around the same time is use not approved.and I have call your hotline at that time telling me my card was not activated, I have inform you to my phone number has changed I can only activated my credit card from your branch, I had requested your staff to send me a change of mobile number form for me but I haven't send out yet.i call so many times hotline staff inform me, investigate staff call me once but I did not pick up, and did not call me anymore.hotline staff for me that transection the card was activated, you mean only that transaction was activated after that the card was not activated.it don't make sense, and I have been calling your hotline last call was on 27/10.they should know i've been calling and follow up ASAP.but no reply I can even received my next bill with late charge and interest. What that of service is this ?I hope to hear from you ASAP.i have speak to your stuff like loshini, Fazih and Taan. Please help.

To the Officer in Charge

RE : NEED URGENT INVESTIGATION - UNATHORISED TAKEOVER OF SIGNATORY OF
ACCOUNT NO [protected] - 0

Dear Sirs
Pertaining to the above mentioned, I would like to express my utmost disappointment on the way how your organisation handled this case.

Therefore, allow me to enlighten you on the chronology of the incident.

I have been the sole signatory of Qodariyah Travel & Tours Pte Ltd since 1999 and also the main shareholder. However, after Yusof Kezakkaypurak Kunhimoidin (S7236608E) voluntarily decided to be part of this 19 year old travel agent but I still remained as the sole signatory. To my disbelief, I was speechless when I discovered he replaced me discreetly my part ownership with Rukmini Halim (S7210217G) and I received sms from your bank to state that my token [protected] had been unassigned.

I would like to know on how UOB allowed Yusof / Rukmini to replace me as the signatory/signatories when UOB have not check with me because I have not authorised or gave any consent to it. I need an urgent investigation on this matter and also explanation. I was ousted by force and UOB should at least check with me before giving them full authority.

Last Monday (15 October 18), I have lodged formal complaints to ACRA and Police (please refer to the attachments). They are investigating the complaint.

You can contact me at [protected] or email to me at [protected]@yahoo.com

NOOR AZHAR BIN AMIR WAHID (S6840528I)

I've been patiently waiting for UOB to get back on a dispute case since July 2018. What's the month now? How long more should i wait? All you guys know is to ask me to wait and will get back 3 days later, but no response. Shallow much.

Your customer service officers Amylia, Jade Ares, Jean Aguirre who attended to me did not get back to me at all ever since this case was being raised.

Since customer service side or any other depts can't help, link me up with your managers. I'm sick of repeating the whole story of this dispute case again and again each time i dial in and nothing has been done. So dont ask me, track back your records.

This is utterly annoying that UOB takes such long time for a small case like this. Can i still trust UOB moving forward? Because it seems like UOB doesnt take care of their customers well. Please explain

Get back to me at [protected]@live.com or call +65 [protected]

I applied a mighty Fx Account on 14th August, at the AMK branch, and it has been nothing but trouble since then.

Firstly, the staff keyed in my name wrongly. This resulted in a chain of mistakes and I had to make 3 trips down just to return the cheque book that has a wrong name printed on it.

Back when my MightFX application was still pending, the staff assured me that she will rush through the application, and i was asked to wait 11-14working days (from my applied date). Even after waiting for so many days, coupled with the fact that i reiterated that i will be leaving Singapore to study abroad for 2 years (flying off on 8th sept), no progress was made by the staff tasked with helping me, and it was only on 31st August when i called in, that i was told my MightyFX Account was created wrongly that my application got rejected. Why have I not been informed of this crucial detail despite countless reiterations that this is an URGENT matter?

Secondly, there is an obvious gap in the information and knowledge that staff possesses. For example, I was told to wait for my MightFX to appear in my mightyapp by staff A, and to apply mightfx through the mighty app itself by staff B. This varying information resulted in confusions which ultimately made the entire process littered with unnecessary trouble.

Lastly, it is very obvious that the staff in charge of my case has little to nearly zero sense of responsibility. After the screw up with my application, she has not been responding to my calls for help with regard on how to resolve the issue.

In summary, my experience with your staff has been an outright disaster and reflects on 1. how little the staff know about their application processes, 2. how unfit the staff of concern is to be dealing with customers, 3. overall, low sense of responsibility.

For the sake of future new users of your bank's services, please look into this simple matter seriously as it ultimately portrays your staff and transitively, your service line, poorly. Thank you.

On 28 Aug 18 around 11.30am I was at Clementi UOB branch for a service transaction. I pressed the queue counter for a personal service but incidentally a corporate account queue no. was generated. When my no was called the service staff serving the corporate account instantaneously asked for my request and told me which I quote ' you should take a personal account'. She added a comment that everyone is waiting very long without listening to my explanation. Is she trying to imply that I'm intentionally attempting to cut queue?
I qould like to highlight as a counter service provider, such communication is not appropriate.

Dear Sir / Madam

I am very disappointed and sadly writing this feedback about your Customer Service Officer who call me on 15.08.18 @ 1415hrs at [protected] . As per our tele conversation he was saying my housing loan was overdue. I told him I already adjust my CPF for this month as the interest change. I also paid the short payment for last month via cheque . Then he say there is a other additional charge for this . So I request for a waiver, or I can talk to the higher officer who can help me in this issue. But he so helpless & say words like I can't promise .

I am so disappointed by UOB customer service. Hope the Department Head or Higher Manager can call me at my mobile - [protected] Kamal

Client : CHAN KAM WAH, (CC No : [protected])
I received mail today that I have not paid my last bill $77.17 + $90 late charges + $3 interest. I called UOB [protected] to clarify that I made payment online to UOB KH on 16 July 2018.
My call was first answered by a lady who very kindly told me that I've channelled my payment wrongly to the investment department. She then transferred my call to the CC department where I was put on hold for 8+ mins. Then a guy by the name of 'DOME' took my call.
I related to him that I had made payment for the bill of $77.17 to UOB KH on 16 July 2018. I had to explain with details why I channelled the payment to UOB KH. I paid online through Standard Chartered which only had UOB KH under it's organisation biller list. DOME replied, "I don't know what is KH!" in a very unfriendly impatient tone! After realising his ignorance, I reiterated to him that KH is Kay Hian!
When I requested for UOB Kay Hian's contact number, he put me on hold for more than 20+ mins to get it for me.
I had to tick him off at the end of my call on his very poor customer service. He is below par in terms of HR and knowledge of his work .
This is not the customer service I expect from a bank or a credit card company. Especially a big bank like UOB - I am very very disappointed!

I had make 2 online TT payment in USD$ to my oversea supplier in Hong Kong and UK using the BIBPLUS on the 27/06/2018. But till today 11/07/2018, both my supplier had not receive the funds in their account.
I had make numbers of compliant over the UOB hotline, . but each time they told me will get the remittance department to contact me but till today nobody contacted me. And I had also fill in and submitted the form 1 over week to request for the tracer document of the funds where about, . but UOB still did not reply or contact me.

Now both my supplier are thinking that I am fooling on them and they does not want to release the Goods for shipment and my buyer's are now also thing that we are a con company that accepted payment and did not do deliver to them.
I hope that the UOB higher authority can make an investigation to my case and give me a good and acceptable reason and reply immediately. Now our company reputation and trust is already tannish by our bank UOB . and we are now in a great huge losses in our business as the supplier's and the buyer's don't trust us anymore .

UOB Bank compliant department authority Please contact me immediately upon seeing this email. my numbers [protected] ( Mr Kelvin Pang ) my email : kelvin.[protected]@gmail.com

I am very unhappy with uob services; kenyu from the card services and his team. 1. I had called in to UOB to check about my quarterly credit card cash back 4 to 5 times. The final time was 26 of may at 10am, 11am. Your officers encouraged me to spend more in the last month of the quarter so that I can make a credit card appeal to be eligible for the quarterly credit card cash back. However now your officer kenyu is singing a different tune and say the appeal is not successful and I will not be getting back the cash back. This is really alarming. If UOB is not able to fulfill your promises please tell your officers not to over promise and paint a false picture to customers. Should I have known that the credit card cash back appeal will not be successful, I would have jolly well spend the 2k plus with my Amex or Scb card. This is very disappointing and leave me with anguish because of the discrepancy in the messages delivered to me. Is uob standard that lousy? Is there no regulation on what the officers say? Don't over promise if uob cannot even materialize the promise! N don't push your responsibility to customers! This is totally ridiculous! Your officer Kenyu is incompetent and unwilling to help.
2. I got into an investment scam recently. The investment company insisted that they had deposited an amount of 300usd to my credit card account ending with -4721 which was already ceased. Yet they kept insisting and provided me an arn number. I sent all these to Kenyu a week ago and until now he is still asking me the same thing today just now without any progression to the case. I said this is a scam and I will definitely alert the police on this. I would request for a credit card chargeback since this is a scam. I seriously don't understand if Kenyu understands what is the meaning of a scam.

All in all, if UOB is so incompetent and so inconsistent with its replies to its customers, please terminate all my accounts. I do not wish to be a loyal customer of uob anymore and yes I will publicize this in the news and social media about my terrible experience with uob.

For collect a cash cheque, I need to wait for plus minus two hours that is not excepte to me. As a world first class country and banking system UOB banking system needs to improve by providing more information.

Our 2 hours time from my life wasted that had a very good value and especial ... UOB should look into this matter that can't happen to other

My name is Sri Vijayakumahran a/l Subramaniam n I had contacted UOB BANK n dealt with ms.agnes regarding my CCRIS Status. She have been very helpful n when I followed up with bank Negara, they gv me some informant that what contradicting with what ms.agnes told me this I contacted ur customer line n I was handled by siva(not sure ms. Or mrs.)
She helped me clear all my doubts n give me a clear n proper explanations on the matter compared to bank Negara staff. I feel that both this amazing ladies reserve applause for their wonderful jobs n hope they maintain it for future as I would love to have such wonderful staff to assist me. Thank you

Dear Customer Service Officer,
we have just ended a telecon. with your Card Centre hotline officer and totally disappointed with UOB service level, its managerial staff's ( Mr Sammy Koh; manager at Customer hotline) standard of service level to a point of being disgusted. On 2 Jun18(Sat) my hubby (Mr Goh) applied for UOB JCB card and as we are travelling on 7 Jun18, he selected the 1 working day delivery option with an additional fees to pay.
On 4 Jun18, he called in hotline, the officer informed application not approved.He explained its urgent and for officer to kindly input a chaser for this request.
On 5 Jun18, he called in hotline, the officer informed application not approved and again he requested for a chaser.
On 6 Jun18, 12.11pm, he called in again, the officer told him the application was approved and delivery will be on same day today. Then my husband enquired what will happen if no one at home at this timing, the officer informed that the delivery will be dropped into our letterbox.
We arrived home around 9.30pm and find no delivery and call in hotline.
It was confirmed the following by your hotline officer after their investigation:
1. instruction was not included to courier co. to drop the package into letter box if owner is not at home=> oversight by UOB staff; staff not trained in handling cases
2. approval of card was subjective to approval hence the approval was not on monday but on tuesday around 7pm => UOB mis representative of their advertising about 1 day turnaround to get the card. ( means they can take 5 or 10 days to approve your card... and client cannot say anything)
BTW, my hubby is a current UOB customer and with a UOB credit card and bank account... why is there a need for this more than 1 day's approval?
3. Manager of Customer hotline( Sammy Koh) has zero customer service mind and minus emphathy for customer. Unless it is no fault of his lack of service level but more of the bank's inflexible policy to act on case to case basis.
This is because we requested for morning's delivery in view of the various lapses on their part but yet was rejected a few rounds of trying to get the help.

In anyway, we have requested to cancel this card and we are more than ready to share with any potential UOB clients on its bad services. Beware and be ready to be frustrated by their terribly wrong services.

Sincerely,
Mrs Goh

Good morning to whom i concern,

I just one to feed back one of staff name louis Luye Yoong siang when I go uob in amk hub to deposit money while he stand beside me while I deposit he approach me & up sell the saving plan this evening. So i agree to listen but never agreed with purchase the plan but i told him i need to consider first than i will get back to him. However i was so angry when i told him i need to discuss with my wife he told me as a men we should make our decision not everything need to discuss with my wife. Suppose i interested to sign up but he keep on pushing up sell without respect my decision when coming to the end he say fine now i know love is blind. I wonder why even i did not sign up immediately he have to say those words I know he his angry because he did not close the deal & when I left I believe he told his ladies colleague sit at seat talking bad about me. I hope you all can take action against him i don't like the way he approach or say those word no point to force a person you buy if I interested to buy I will but if no than just say hope you can go home consider than can look me. As sale person I know he need to close sale so that he can earn his comission but not the way even I did not sign . I very disappointed uob have hire this kind of personal banker first time I experience that . I would like you all to give me a good explanation on this issue. Because of this issue I have no confident in uob. I hope you all can handle well this issue without telling him I was the one who complaint about him.

Sincerely yours
Lucas

Just spoke with Lynn today May 15 from 9.55am to 10.15am wrt 2 simple enquiries:
- activate my primary card for overseas use from May 20-27
- whether full payment or just minimum amount on my current statement must be made by May 28
She took 20 minutes to ask verification a couple of times unlike in the past, other customer service personnel took shorter time. To me, she is incompetent and sounds disinterested with no zest in her work.

On 15th March 2018 I have complained about my refund issue @ Novena branch but bank official said she can not help on my issue. So, I need to talk on their Hotline number. When I explained about my issue then lady (Ruby) who is addressing my issue not ready to help properly and continuously ask me to take followup with merchant for my refund.

I have also request to share the complete details on email regarding my issue and also share your findings and required details with me. I did not get any response from them I am getting only false commitment on call from Ruby.

Completely frustrated... :(

To who it may concern
I was trying to open an saving account for my girl Friend which she is holding on to a work pass. I visit the branch a few time to check what documents is needed. When I get all the documents I when you trying to open a new account for my girl friend but they tell me that because of the company letter doesn't have my girlfriend prove of address they rejected us. I write in because I feel are lacking of their service attitude. I when over a number of time to ask and no body tell me that I need to have the company letter which have my girlfriend proof of address. Dose everyone so free to keep visit the barch just to open up an new account. It is a waste of people's time and their own time. I do hope that someone will read about this and do something about it.

I do hope to get a reply on what had been done My email address is
[protected]@gmail.com

I was called by your CSO by name of June last 2 weeks saying that My waiver was rejected. She informed me that if I apply for credit card personal loan from her, she will get my waver process. So I apllied the personal loan from her. But today, your CSO still chasing for the outstanding amt for annual fee. Tried to contact June but always answered by machine. Can anyone in UOB help me on this?

Gary lee from uob bank raffles city branch singapore refused to open a new account for me because I am a foreigner. This is racism which I find very common in singapore.

I rang uob the day before who told me I needed I letter from my bank in australia which I produced along with my passport and a rent statement from my landlord.

I produced all required documents and was told I needed to login to my overseas bank account so I could prove to gary lee that I owned the account. I did this however he rejected opening the new account because I was a foreigner and not singaporean.

I find that he discriminated against me because I am not from singapore which I find to be racist.