unlocking.com reviews & complaints
The good, the bad, and the ugly - discover what customers are saying about unlocking.com
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Bad service
I tried to get a moto milestone unlocked from www.unlocking.com. I paid via paypal, which itself had to poll my bank account for the funds ($10 ish), taking 6 business days. In this time I asked them if they were 'able' to generate the code successfully, in order to get some reassurance that when the paypal payment processed I would get the code. They said they could not do this, and whatever, I waited.
After the payment processed the code did not come. When I contacted them they said they were having trouble generating the code, I waited a couple days and then demanded a refund. They said I had to give them a certain period before I would be eligible for a refund. During this period (around 5 days) I got the unlock code I needed from another website (www.mobileincanada.com) and am now using my unlocked phone. I told them this and that I simply wanted the refund. After the 5 days were up they said they had to ''review my case for refund'' for a period of 7 days. That time has now past and my ''case'' has currently been elevated to a supervisor.
At this point, even if I get the money back, it required to much effort to do so. I've only hounded them so far for 10 bucks because I hate shifty outfits like that so much. They bank on the people that don't hound them.
failure to provide unlocking code
The unlocking code they offer to deliver within 1 day (After releiving you of £25) fails to arrive. You can then track your order on their site. The delivery date was then changed to 5 days time, and then as this date arrived, the date changed to the following day. Thid happened on 4 occasions then the date just passed. Despite sending this company 4 emials they have never responed. I would strongly suggest that you do not use this company.
The complaint has been investigated and resolved to the customer’s satisfaction.
Same here, last week I had ordered the unlock code for my HTC hd2 after they charged me $14.99 I waited the code from them but nothing happened, I had checked their site for order status but it said there was no order . I gave a complain to paypal and today they said the code had received if I have problem with the code contact support center but I had never received the code . People just stay away from UNLOCKING.COM it is just a scam
same happend to me, ordered code however received it after 2 days. after been sending them numerous emails.
the company is a big scam. and there statement that in case you will find a site with a lower price, they will do pricematch is also a big scam.
Scam
The claim to provide unlocking codes, to be able to use any service provider in your phone, but it's a SCAM. All you'll get is a lighter wallet.
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THIS IS A SCAM ! Don't use it. They say they provide the unlock codes within one day but after 5 days I don't have anything. I have sent several emails to their "support" and I have no reply.
Its up to the consumers and buyers to beware. Research before you 'buy' a service or product. Using any service, other than your current provider, to get around a locked phone is risky. More information can be found here:
http://www.tech-faq.com/unlock-phone.html