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3.0 2 Reviews

Skin Central Manilla Complaints Summary

1 Resolved
1 Unresolved
Our verdict: While Skin Central Manilla has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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R
12:47 am EDT

Skin Central Manilla Elos

Good noon! I am a regular customer of Skin Central in Starmall Alabang. I just want you to know that during my last last session of Elos, a burned skin smelled out and I urgently informed the girl who's doing the procedure. And now I noticed that my underarm, is parang nagkaron ng 'birthmark' due to the incident happened. I let days/week passed to observe if mawawala ba sya, unfortunately hindi yun nawala. I think it's not normal na nangamoy sunog yun that time, maybe the heat/degree temp. that the girl set was too high or whatsoever. I hope you will take actions for my concern. Thanks.

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3:32 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Skin Central Manilla Skin Central Ensogo SCAM

Scam Scam Scam: Ang Skin Central Unlimited Warts Removal sa Ensogo: Scam Scam Scam
Poor Customer Service: Sa Ensogo Coupon/Voucher Website: Poor Customer Service

SKIN CENTRAL SCAM SUMMARY:
We bought 1k Skin Central UNLIMITED Warts Removal with Rejuvenating Facial at Ensogo Website, but after being declined of the procedure and lots of calls to both Skin Central branches and Ensogo, in the end, we got the poor service but WE PAID P3, 600 for Warts Removal WITHOUT any Facial at all. (PLUS, HINDI LAHAT NG FLAT WARTS CINAUTERIZE NILA UPON CONSULTATION WITH CERTIFIED DERMATOLOGIST.)

Please read the entire rehash of my Skin Central experience! Thank you! :)

Una, nagpabook kame sa Skin Central Alabang, ung chosen branch namen for our coupons. 2 coupons kasi dalawa kame papatanggal ng warts, then 2 areas each coupon or person. P499 for 2 areas each coupon ang price. Note: WITH FREE REJUVENATING FACIAL DAW ayon sa pinost sa Ensogo at nakaprint sa coupons namin.

Pagpunta namin sa Skin Central Alabang, una lumapit ako, "hello" pa ako politely then sabi ko papawarts removal kame. Inentertain kame and all and kulang na lang ay humiga na kame sa loob asking kung cno nga sameng dalawa ang papagawa. Then inulit ko kameng dalawa. Sabi samin: "Ok, sige, maam :)". That's the time na nilabas ko na ung coupons ko, sabi ko, ok po, ito nga pala yung coupons namin Ensogo. Knukuha ko pa lang coupons/vouchers ko, napansin namin na parang biglang nawalan sila ng gana samin basta weird na kilos nila na naagpapakiramdaman. 2 lang yung attendants that time. Sabay sabing, "ay..." tapos patingin daw.
Una sabi samin: Ay dapat po sa ganito tumawag muna kayo.
Sagot namin: Tumawag nga kame, anytime daw anyday punta kame.
2nd sabe: Tumawag kayo?! Sino nkausap niyo?! Wala kameng narereceive na tawag.
Sagot namin: Tumawag nga po kame. Di lang namin alam kung sino. (Malay ba namin ma-scam kame at sinabi naman na assurance na anytime puede pumunta kaya di na kame nag abala na kilalanin ung nasa phone.)
3rd sabe: Di niyo po kilala? Dapat po kasi talaga magpaschedule kayo kapag may voucher bago kayo pumunta.
Sagot namin ulit: Tumawag nga po kame, di lang namin kilala kung sino yun, pero tumawag nga kame at sinabi pumunta kame anytime at today ung date na malamang pumunta kame.
4th sabe: Dapat po talaga magpasched kayo... (ANG KULIT LANG?!)
Sagot namin: Nagpasched nga kame at tumawag po. Baka po puedeng gawin na natin ngayon kasi tutal nandito na kame, then paid na naman po yang procedure.
5th sabe: (Di pa malaman ang sasagutin, nag iisip, nagpapakiramdaman sila) Kasi maam... Sabay sumingit ung isa, maam kasi wala po kameng anesthesia ngayon. (NOTE: wala daw ha)
Sagot namin: Ah ganun wala ba, panu yan...
6th sabe: Ganito po iwan niyo na lang number niyo at pinasulat kame sa log book.
Sagot namin: Baka naman po kasya pa ung anesthesia sa isang person man lang. Sayang naman kasi pinunta namin dito nakasched na kame ngayon ito gagawin namin.
7th sabe: Ay maam, di po kasya ung anesthesia sa 2 areas. (NOTE: biglang meron na di lang kasya pala sa 2 areas, sabi kanina WALA.)
In short, wala na kame nagawa kasi ayaw talaga kame gawin at umalis na kame para kumain. 1pm kasi schedule namin pero pumunta kame 11:30am kasi sabi samin agahan namin, so lunch time supposedly yon. Pero nandun naman ung attendants to entertain us, un nga lang nawalan ng gana na ientertain kame ng malamang may coupons pala kame at hindi regular walk-in customers.

At that quick moment, d p namin sila jinudge, ok baka wala talagang anesthesia. Pero habang kumakain na kame, napag isip namen, BAKIT NUNG LUMAPIT AKO FOR WARTS REMOVAL WITHOUT SAYING ANYTHING NA MAY COUPONS/VOUCHER AKO, INENTERTAIN NAMAN AKO AT INALOK NA NA SIMULAN UNG PROCEDURE ASKING KUNG SINO SAMING DALAWA UNG PAPAGAWA? Before magcomplain, we waited for the next week, na promise nila call nila kame pagdating ng anesthesia. Walang call. We decided na tumawag na lang ulit.

1st Call: Nakareceive ng call si Mona. Si Mona pala ung una nameng kausap. Ngayon lang namen natanong name niya. Again she said na anytime punta na lang. BTW, si mona, parang siya yung receptionist. Yung attendants, sila ung mailap na ayaw mag-accept ng voucher. Ok, so ok na nakapagpasched na and all.
2nd Call: Same day tawag ulit, just to confirm, make sure, ano pa ba. Ayaw namen maulit ung nangyari pagpunta namen na wala daw anesthesia. This time, iba na nakasagot. Yung isa na sa mga attendants sa Skin Central Alabang named Regine (surname sounds like: Deyala) pero basta Regine yung name. This time, nagkunwari ako na walang voucher basta regular customer na tatawag papabook etc. BINOOK niya ako for regular price etc, OK NA. punta na lang daw kame on the scheduled date. Last question niya, Ano po name nila maam? Siyempre I told them my real name na, kasi baka mamaya pagpunta namin dun, sabihin, di naman ako or name ko ung nagpasched for that day. So I decided na sabihin real name ko na kahit nagkunwari ako na walang coupon. Right after hearing my name, she said: "Aaahhh maam... reminder lang po wala kameng anesthesia". Her favorite line is "FOR DELIVERY" pa yung anesthesia. Take note, kung pano at ano sinasagot samin ni Mona compared sa mga attendants.

On that same day, I decided to call Ensogo. Ang hirap makaconnect sa kanila! Prepaid lang cp ko, so imagine calling sa landline, Manila pa, then yung waiting ang tagal! Ilang beses pa naputol linya ko sa Ensogo! Finally naaccomodate concern, bale yung unang sumagot nga pala sakin lalake yata, bastos, sabi pa "Oh eh ano problema niyo?!" What the heck?! Ok finally yung naaccomodate ako ng ayos, babae sumagot from Ensogo. While on line, she tried calling Skin Central... after a while, "MAAM HINDI PO SINASAGOT NG SKIN CENTRAL TAWAG NAMIN". She got my number instead and said na tatawagan nila ako, latest tomorrow morning for update and action regarding my concern. Ulitin ko lang po, ang concern ko is everytime malalaman na may coupons/vouchers kame, biglang walang anesthesia kaya di magagawa ung warts removal procedure na paid na.

The next morning, NO UPDATE FROM ENSOGO. GRRR. We then decided to stick with Mona's response, and called Skin Central Alabang to look for her and ask her if she'll be there on the date na pupunta kame to make sure na wala nang kawala ung mga attendants. Unfortunately, attendant yung nakasagot. She said: "Wala po si Mona dito taga ortigas po siya eh. Bukas pa po siya duty dito sa Alabang." Then said again na walang anesthesia na naman, and even prompted us na "ah kayo po ba yung may voucher" without saying anything about it. Finally we asked, "ano po name na lang nila?" Alam niyo, sagot samin? "OK THANKS." Sabay baba ng phone. BASTOS Skin Central Alabang.

After mentioning, na taga ortigas daw si Mona, nagka-idea ako na tumawag sa Ortigas branch. Wala si Mona, Ellen yung nandun ung nakasagot. Firstly I asked if that is Skin Central Ortigas then asked if yun ang main branch, then yes to all. Dun na ako "nagsumbong" and asked if puede sa ortigas na kame gawin. mga 5 minutes usapan then twice siya tumawag pabalik sa akin using cp number na instead of landline. Sabi magrreport daw ako sa logbook nila then kausapin supervisor if ok na dun na kame gawin. Since province pa kame manggaling from South, sabi ko, sana dun na lang gawin kasi sayang naman at malayo pa kame. COnsidering yung abala ng Skin Central Alabang then punta kame Ortigas, and all the landline calls I made using my cellphone, sobrang laking abala at gastos sa halip na nakatipid sa Ensogo coupons/vouchers.

Pagpunta namin dun kinabukasan, wala naman pala ung supervisor. sinulat ko na beforehand ung incident, kasi mahaba siya, mas mahaba pa yata dito if icoconsider lahat ng details, stapled na lang sa logbook para di ko na irewrite. Then ayun sisimulan na yung procedure, nakahiga na kame. Then here comes the continuation of the modus:

TAKE NOTE: Unlimited Warts Removal + Rejuvenating Facial.
1) Cleansed our face first with gentle cleanser similar to cetaphil. Very konti lang just to remove makeup sakin, then dirt sa kasama ko. That's all first. Hindi facial, simpleng pahid lang.
2) Checked warts on our face. Mine, alam ko konti lang talaga warts ko and malinis ung akin. Concern ko is ung kasama ko, siya may warts, konti lang din pero sort of malaki, pero dot size pa rin, pero di pa siya skin tag. makikita mo lang if tinitigan. ung akin wala, malinis, gusto ko lang maensure na masimut ung akin na wala. Sabi nung attendant sa kasama ko, skin tag daw ung kanya at kelangan daw magbayad ng P1, 500. WHAT?! P1, 500?! May voucher na kame, P1, 500 daw kanya! Ok cge pumayag na ako matapos lang to.
3) Ako naman... Maam konti lang warts mo and maliliit lang. which I expected. then sabi, pero may 2 kang skin tags sa neck, SO KAHIT ADD KA NA LANG NG P500 FOR YOUR WHOLE NECK. WHAT AGAIN?! Sabi ko, skin tag?! meron akong skin tag?! (if you guys can only see me, ang kinis ko at maputi. nagpalusot pa sila, "ang puti kasi ni maam kaya di halata ung warts".) Sabi ko sigurado ba kayo? Patingin ako sa salamin. Wala silang maibigay na salamin. Skin Central, walang salamin? THAT'S RIDICULOUS! Kinuha ko personal salamin sa bag ko, then asked, ok tell me where ang skin tags. Tinuro niya, WALA NAMAN. Kahit anong kalkal niya at turo, wala talaga, may maimbento lang na may skin tag ako! May Intellicare ako before and libre sa office ko dati ung warts removal, so alam ko yang mga categorization na yan na dot size then skin tag. If I'm not mistaken ang skin tag, nakalawit na, kaya nga tag kasi mukha siyang tag na nakasabit sa skin pero wart siya. Knowing the skin ng kasama ko, including mine, WALA TALAGA KAMENG SKIN TAG. Flat warts meron, pero skin tag? NO WAY! Pero pinagpilitan nila na meron. Flat pinhead warts lang meron kame. Hindi ung tags or ung other nakakadiring type ng warts. Ung samin, invisible siya, mapapansin mo lang na may warts kame sa may parts like sintido na kapag natamaan ng araw tas may konting shadow, hindi ganun kasmooth. Target lang talaga namen to perfectly smoothen face kaya nagpa-warts removal kame pero wala talaga kameng problema na madameng warts and all.
4) Maam, gusto niyo po pa-facial na din kayo kasi para mawala ung dirt sa face niyo. Sagot ko naman: Oo nga, may facial naman talaga ung coupons namen po eh... Rejuvenating facial ung kasama sa binili po namin. (Hindi makasagot si attendant...) Then: Aah, maam, yun na po yung rejuvenating facial. (TINANGGAL LANG UNG MAKEUP KO, FACIAL NA DAW YUN! Yung kasama ko nagulat din at napatingin sakin!)

Anyway, all in all, I paid almost 1k for vouchers then additional 1500 sa kasama ko, then 500 sakin, so, 3k WITHOUT FACIAL sobrang manloloko. PLUS YUNG PINIPILIT NILA NA CREAM na di nila masabe kung ano yun! Biruin mo pipilitin kang bumili ng creams na ipapahid mo sa mukha tas di mo alam kung anu yon?! Sabi ko isa lang bilhin namin, e di ok na. While cino-cauterize na ako, pinilit ako na bilhin pa ung isa. Strategy nila? Yung attendant sinaktan ako using ung cautery machine. Di naman masakit ung iba kasi nga may anesthesia, then pinilit ako bilhin ung cream, habang diniinan niya ko sa pisngi at ang sakit ng pagcauterize dun mapa-oo lang ako na bilhin na yung cream!

All in all, we ended up paying P3, 600! Imagine?! We bought coupons para makatipid besides the fact na wala nga kame big deal when it comes to warts, then abutin kame ng P3, 600?! (After just one day, halos wala na yung lahat ng scabs ng cautery kasi sobrang konti at mababaw lang sila or maliliit...) Considering lahat ng disappointments namin sa pagdecline samin sa clinic mismo then bukod pa yung gastos sa prepaid load na pnantawag ko mga landline nila including Ensogo mismo.

May I add, before that pala, pinagpipilitan nila na malayo na ang Ortigas samin knowing naman na ayaw na namin dun sa Alabang magpagawa kasi una naisip namin na baka magalit samin kasi sinumbong namin sila, baka kung ano gawin sa mukha namin. Kasi nga naman, if di kame pupunta Ortigas, wala na. Ung 1k namen sa ensogo coupons, malinis na malinis na, paid na yun, without them performing any service to us. I know readers, naiintindihan niyo ang point ko.

Bottomline is, naglagay lagay ang Skin Central ng promo coupons sa Ensogo tapos papahirapan naman ang clients through reasons like walang anesthesia or if gagawin naman procedure, hihingian ng additional bayad for service plus products. Puede nila ipalusot na hindi scam kasi naperform naman ung procedure, pero kung iisipin niyo mabuti, SCAM yun. They will give you two options indirectly:

1) Give up on "naubusan ng / walang anesthesia" drama, and move on with the 1k payment for the service;
2) Have the poor service done but they will make you pay additional thousands before performing the procedure.

SKIN CENTRAL SCAM SUMMARY:
We bought 1k Skin Central UNLIMITED Warts Removal with Rejuvenating Facial at Ensogo Website, but after being declined of the procedure and lots of calls to both Skin Central branches and Ensogo, in the end, we got the poor service but WE PAID P3, 600 for Warts Removal WITHOUT any Facial at all. (PLUS, HINDI LAHAT NG FLAT WARTS CINAUTERIZE NILA UPON CONSULTATION WITH CERTIFIED DERMATOLOGIST.)

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Update by Crta
Jul 21, 2015 6:55 am EDT

Not resolved

Resolved

SKIN CENTRAL REVIEW NOT RESOLVED ENSOGO REVIEW NOT RESOLVED SKIN CENTRAL FEEDBACK NOT RESOLVED ENSOGO FEEDBACK NOT RESOLVED ENSOGO EXPERIENCE NOT RESOLVED SKIN CENTRAL EXPERIENCE NOT RESOLVED SKIN CENTRAL SCAM NOT RESOLVED ENSOGO SCAM NOT RESOLVED SKIN CENTRAL CUSTOMER SERVICE NOT RESOLVED ENSOGO CUSTOMER SERVICE NOT RESOLVED SKIN CENTRAL BAD EXPERIENCE NOT RESOLVED ENSOGO BAD EXPERIENCE NOT RESOLVED SKIN CENTRAL FALSE ADVERTISEMENT NOT RESOLVED ENSOGO FALSE ADVERTISEMENT NOT RESOLVED SKIN CENTRAL TRAUMA NOT RESOLVED ENSOGO TRAUMA NOT RESOLVED SKIN CENTRAL MODUS OPERANDI NOT RESOLVED ENSOGO MODUS OPERANDI NOT RESOLVED

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