Menu
Unlimited Vacation Club
Unlimited Vacation Club Customer Service Phone, Email, Contacts

Unlimited Vacation Club
reviews & complaints

www.unlimitedvacationclub.com
www.unlimitedvacationclub.com

Learn how the rating is calculated

4.1 393 Reviews

Unlimited Vacation Club Complaints Summary

296 Resolved
96 Unresolved
Our verdict: You can expect a very good level of service from Unlimited Vacation Club. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
Claimed
Unlimited Vacation Club has claimed their business profile
Get notifications about new complaints and reviews of Unlimited Vacation Club. We promise not to send you any unrelated messages.
Share
Write a review File a complaint

Unlimited Vacation Club reviews & complaints 393

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
1 review
Sort by:

Newest Unlimited Vacation Club reviews & complaints

ComplaintsBoard
S
7:12 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Unlimited Vacation Club cancellation of membership

We attended a presentation in May 2016. We were told by Sonia the sales manager at Breathless that we could cancel the membership BEFORE the first payment was made. Her response was "but you will not want to cancel". Our first attempt to possibly use the program would have cost far more than what was presented. We can take that same vacation through another membership for much less. We have contacted UVC a minimum of 6 times to opt out of the program via phone calls and e-mails. No one returns calls or emails. What I have found is that language becomes a huge issue when trying to cancel or request info on how to get out of this program. The last person we spoke to was David Rodriguez who assured us he would call back with the necessary information or cost to opt out of this program. Still waiting, there has been no return phone call. An e-mail was received from Mark R. Proulx with a cash out incentive program 5% discount to pay off the balance. I responded by e-mail that I wanted to cancel the membership and requested direction on how to do this ...no response received from Mark R. Proulx or any other UVC employee.

Read full review of Unlimited Vacation Club and 3 comments
Resolved

The concerns raised in our complaint were thoroughly reviews and discussed with UVC representatives. UVC have worked with us and been in frequent communication to resolve our concerns and issues. The matter has been and fully resolved to our satisfaction.

Hide full review
3 comments
Add a comment
J
J
jjah
, US
Jul 26, 2016 10:50 am EDT
Verified customer This comment was posted by a verified customer. Learn more

My wife and I joined The Unlimited Vacatiuon Club in July 2016 while staying at Secrets Maroma in Cancun, Mexico. Upon signing the contract the whole thing didn't sit well with me. On Saturday July 9, I called the office in Miami to notify them that I was canceling my membership. I followed followed up the phone call with written email to the company on Monday July 11. A few days later I received a text notifying me that the company was in receipt of my email, that I'd be contacted by someone within 24-48 hours. On Sunday July 17, I was contacted by a woman from the company who was present with us during the signing of the contract. She tried to sweeten the deal. I had to explain that this was not within our financial plans. She said that my $10, 649.00 deposit would be credited back to my Visa card. I awaited with great trepidation...I can happily report that the money was credited back a few days after and I am no longer a member of the Unlimited Vacation Club!

S
S
sorrymistake
, US
Jul 14, 2016 5:53 pm EDT

I signed up a month ago in the excitement of a relaxing vacation.
Unfortunately I was feed a bunch of lies which I realized after my vacation.
I called to book what was supposed to be my first of two free week long vacation I was told that was not part of the contract.
Others lies were told to me before I sighed. I work hard and don't make much. I need out of this terrible scam!

C
C
casden2u
, US
Jul 01, 2016 7:08 pm EDT

I am not happy with this scam club! I just received a call from the unlimited vacation club concerning my vacation at Secrets Playa Bonita in Panama. Apparently the resort is now closed for construction and will be closed until October. Except, my vacation is in August for my birthday. They had to have known when I booked in May that this resort would be closed. Reconstruction ideas for a hotel are not implemented overnight! The resort has been closed for 2 days and now they call. Then they tell me that they have good news. They were able to help me out by making arrangements for me to stay at the nearby Westin. But, if I didn't want to take their offer I could cancel without any penalty. First of all, how are you helping me? I booked the resort I wanted. I booked an adults only, and the Westin is not adults only. The plane tickets have been purchased to Panama and will cost me to change flights and there is only a month left to make other plans. They show no regard for the inconvenience and keep telling me how they are assisting me. It is bad enough that I could have booked my vacation through bookit or cheapcarribean and paid less, but now they seem to have set me up. I asked to speak with a manager or executive and they won't give me any names. The so-called supervisor won't give me her last name because according to her it is against company policy. Something needs to be done. I am willing to join others in a lawsuit if there is one. Please let me know.

ComplaintsBoard
J
12:04 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Unlimited Vacation Club membership plan

My fiancé and I recently vacationed in Cancun and were pitched the Unlimited Vacation Club. We were interested in Zoetry Paraiso de la Bonita. Our sales rep said the current rate is $160/person per night. The manager, Victor, said "$160/person per nights?!? No, maybe at Christmas, not now. The rates are $95/person / per night". A week later (past the "cancellation deadline", we actually received our log in information, so that we could verify the rates, before making our deposit for the wedding, the rates were at least double what we were quoted- easily $250/person per night in July.

We called to cancel on the basis of misrepresentation. We were told that we would receive a phone call within 48 hours. Five days later, no call. We called again and were told once again to expect a phone call within 48 hours.

Read full review of Unlimited Vacation Club
Resolved

We were contacted by the company after our second call 48 hours later. A week later, we were able to reach an agreement that was satisfactory to all parties. The company also reached out to us via this website within 24 hours of filing a complaint.

Hide full review
ComplaintsBoard
A
3:16 am EDT

Unlimited Vacation Club hotel

I went in Dreams Huatulco Mexico...They told me if I go have breakfast for a sale presentation they will discount $200 per hour massage..I went to the Breakfast with the sale man Jason...During 2 hours he just told me all kind of lies...Like If I become a member for $26000 I will have all kinds of benefits...Using their yacht..Helicopter...Free Holidays...I said ok...After going back home I called the Vacation Club...It was just LIES...THEY ARE NOT CORRECT...I AM WORKING WITH MY CREDIT CARD Co to Charge them back...Never believe on them...A SCAM..Call Me IF YOU WANT TO KNOW MORE..Ali Salmassi [protected]

Read full review of Unlimited Vacation Club and 2 comments
Update by ALEX SALMASSI
Sep 21, 2016 8:56 am EDT

They have fix my issues..Great Management.

Hide full review
2 comments
Add a comment
D
D
Donna G H
, US
Oct 02, 2016 12:24 pm EDT

We have put down $15, 000 towards the full $ 21, 000 payment of Silver Membership for 30 yrs. We still do not have a legal contract due to their mistake on down payment. After reading all the lies and unkept promises, we are scared to follow through. It seems that everyone gets different perks. We didn't even get a discount for nearly paying all cash. We also got free yachts, 28 free nights, 4 Bonus weeks from RCI for 249.00 each. Now we are learning it could be all lies? Help! Need some feedback. Donna

D
D
DAL016
, US
Jul 17, 2016 7:01 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

UNLIMITED VACATION CLUB! SCAM! And don't think the other resorts are not in on it too. Do not attend any presentations involving this company...

ComplaintsBoard
S
10:11 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Unlimited Vacation Club has left an official reply on this complaint.

Unlimited Vacation Club vacation club scam

I’m writing this with the hope that it will save at least one person/family from the negative hardship that has happened to me. I visited Mexico the first week in March (2016) with my daughter. Immediately upon getting our rental car from the Hertz rental place I was approached by a salesman (unknown to me at that time, I thought he worked at the car rental) who told me that I could save $120 off of my rental and also would receive free tickets to visit the ruins in Tulum (a saving of $120Pesos). All I had to do was visit Secrets Maroma in Playa del Carmen by 10:00, enjoy a free breakfast and sit through a presentation for a total of 90 minutes. I was told it was not a timeshare and I was not going to be pressured into buying anything. We were late because we were up all night partying on the beach and I was still a little intoxicated, it’s Mexico after all. Upon arriving we were taken inside the entrance of the hotel where we met a lady named Monica. We were escorted into the hotel to a side table where she asked a series of questions about the cost of our current vacation and the amount of money we made – our first red flag. Then we were brought to another area where we met a girl named Paola MJ (she’s on facebook). She escorted us to the breakfast bar where we were able to get a little food (it was closing) and then she asked us a lot of questions about the cost of our vacation, how much we spend on vacation every year and the amount of money I make. After we finished we were taken around the hotel grounds to see what it had to “offer”. We were told over and over again that everything was included with the stay – all drinks, meals, etc. and that if we were members we would get special treatment and discounted prices on everything. We were then brought into an office where we were told to sit at a table and someone would be with us shortly. Another gentleman by the name of Mustaffa joined us (here is his phone number [protected]) and immediately started asking questions about the money we made and what we spend on vacations. He started to try and sell us these extremely expensive packages that they called a vacation club rather than a time share – clever. He kept telling us about his personal stories about coming to Mexico to sell vacations and that his family is jealous of him and wishes they were there to enjoy it, etc. He also went on to saying that all these celebrities stay at the Zoetry resorts and if we bought into that we would see famous people as if that was going to convince us to buy into it. I told him I was sort of interested in coming back but that the cost was out of my price range being that I am on a limited income. After about an hour of trying to get us to buy the most expensive he decided to start ‘negotiating” other options. He offered all these options that did sound appealing at first. He told us that I could join for $7000 that would be billed over multiple years and then I would be charged roughly $130 a year. This would allow us access for 10 years to unlimited booking that my entire family could use for up to 20 rooms at a time and that we would all get free upgrades. That was a lie. He continued to tell us that if we joined we would get exclusive membership rates and would be able to visit that resort again in the future at a rate of just under $1500 a week for two people. This was a lie. He said he would through in two free VIP weeks for no more than $1500. That was a lie. He told me I would have two years and 30 weeks at the RCI resorts around the world and I would only have to pay $499 a week. That was a lie not one of them offer anything at that rate and require you to exchange multiple weeks to get that rate. We even talked to RCI about this and the program they explained is completely different than what Mustaffa explained. He repeatedly told us over and over again, crunched numbers on a calculator and told us that was what it would cost us if we came back to Secrets Maroma. He must have practiced the numbers to enter into the calculator, scammers do that. We asked about other locations and what those would cost a family of 5 (two adults and three kids) and he wasn’t able to come up with accurate numbers because he said the rates were different and he could only quote us on Secrets Maroma. He told us that we would also be granted a price difference if we were able to find it cheaper on another site and showed us a list of the sites that they would price match. He said that we could look them up right now on the internet. We tried and magically the wireless didn’t work. I told him I would like to take a moment to step out and make a couple phone calls and he said that if we left that room the offer was off the table and we would not qualify. At this point I was ready to walk away from the entire thing and they started telling us that we should at least see if I qualified for the credit card to see if I could get approved for any part of the financing and that I could use the credit card for other purchases regardless if we signed up that day or not and that I would earn travel rewards and points toward other vacations. I told him I would agree to that as long as I was not obligated. This was a lie. The paperwork they had me sign was also for the vacation club – which was not what I agreed to. He walked away to check and see if I was approved and after he returned he said I was approved and that the down payment and closing costs had been charged to the card and we were all set to go, that I would not have to make payments for 60 days and that there was no interest for 6 months. I told him that wasn’t ok since I had not agreed to purchase anything. He continued to say we could start using the membership immediately and that the next time we could stay at Secrets for $1400 for two people. I told him I wanted to cancel the membership immediately and he said that was not an option because I signed the agreement and it was already charged to the card. I should have kept fighting right there but they had all my paperwork and would not return it. I told him that I wanted this all in writing what he promised/quoted me on and wanted to see where it said that the contract was not able to be terminated. He said that was not an issue and it would be in the paperwork once I got it in the mail. I was told that I would have copies of everything and that it would also be mailed and sent to me via email. This was a lie. After all of this they pushed us out the door like we were nothing. After arriving back at our hotel we looked over everything closely and noticed that we had 5 days to cancel, against what they had previously told me. The next day we went back to the resort to go through those steps and they told us it was not an option. We told them we wanted it in writing that we couldn’t cancel and they again said that wasn’t an option. We said we wanted it in writing that we were promised these different items and the quotes Mustaffa gave us to stay there and they said that wasn’t possible. I asked to speak with Mustaffa and they said he was in a meeting and would get him. Once he got into the office we told him we wanted to cancel and he said that’s not an option. We told them to show us in the paper work where the language was that told us the membership (that we were basically illegally forced into) gave us unlimited access to bookings and the locations we could visit that we were promised and they were not able to show us. We told them again we were not comfortable with this and wanted to cancel and they said that was not an option and we were locked in. This was all a lie and if I would have known that we did have more rights then they said we did I would have made a big scene right then and there. That was my fault. We left that day very scared, afraid, disappointed and shocked that we were taking advantage of. You would think that Mexico would want to take care of their tourists since it is what makes up most of the revenue that goes into that country. Mustaffa and Paola even said those exact words – so why are they in a business that screws over tourists?!?! After our return to the US we consulted with an attorney who told us that we did in fact have 5 days to cancel but that it was too late. I immediately canceled the card and sent certified letters explaining my story. RCI called immediately and started walking me through the steps to cancel it and make a claim for fraudulent charges, which I am still dealing with. Then I called and notified UVC that I did not agree to the membership and spoke to Ariel who told me they would forward my call to the right person and I could expect a return call in 48 hours. This was a lie. I did not hear from anyone. I called after 48 hours and was referred to a Sandra and they sent me to another ext. I asked for a Sandra who told me that my issue was given a claim number. Sandra said I needed to contact Ivonne Speulveda, her number is [protected] Ext 172, the address is Quality Assurance UVC; Ave.Tulum No 269 L2-03 Mza 3 SM 15A; Cancun, Q. Roo. Mexico 77500 and her email is [protected]@unlimitedvc.com. (I’m leaving that message in case anyone else comes across that name) When I called Ivonne she told me I wasn’t able to cancel. I told her I did not agree to the charges or buying into the time share and that they lied to me. She said it was “too bad” and said in order for me to get out of the contract I had to pay for half of the costs. I explained to Ivonne that I was falsely led to believe that I was applying for a card to see if I could qualify but that they charged the fees to it before even telling me I was approved. Her response, word for word was that “No one forced you and put a gun to your head. No one held your hand when you signed the application for the card. No one made you sit through the presentation. No one made you join”. Who says those things!?! That alone is unprofessional and absolutely disgusting to say!. When I told her that was not true and that they did force me into joining by charging the card she responded “can you prove it”. I told her I went back the next day with my daughter to cancel and she responded again “can you prove it. Can you prove that you were there”. I asked her to check the cameras they had on the ceiling and she said that is wasn’t possible. At that point I was so upset that I hung up the phone. She then sent an email that showed the credit card agreement with my initials (that I signed because I was told I was getting approved for a card that would earn me travel points and discounts, not that they were going to bill me on it automatically). The email said she would be willing to lower the interest rate from 9% to 3% if I would keep the membership. She said she would also throw in a week of VIP to use as per certificate (remember now, I was already promised two weeks but nowhere does it say that it’s part of the plan they forced me into). She said if I didn’t keep the membership I would have to pay $1625.00 to get out of the contract. I assume that is in addition to the $2000+ they charged my card without my permission.
At this time I have decided to take it upon myself to send this review to every social media site that I can find to try and warn people that this is a company they should stay away from. Do not fall for their lies and false promises. They will do whatever necessary to try and lock you into a contract and then tell you that you are not able to get out of it. They are scammers and should be shut down. I don’t care if there are a few people out there who like UVC – prove to me that you are a real person and not some agent/employee of UVC that is only out there trying to convince others that the company is legit. If I go on TripAdvisor, Facebook, Google Review, etc. and the majority of the reviews are negative (I would say 9 out of 10) it tells me that this is not a company anyone should be involved in. BEWARE of Unlimited Vacations Club. BEWARE of AM Resorts. BEWARE of RCI when they are affiliated with UVC-AM Resorts. Save yourself the time, money and hassle and stay away! Do not even go to the presentation, they will do whatever they force you into the club. It’s not worth the rental car savings or the free attraction passes – it’s not worth the headache and waste of a day. STAY AWAY from them!
Here is the contact information I received two weeks after I was forced into the contract. They do whatever they can to make sure you do not have the option to cancel.
Mailing Address: 9450 Sunset Drive Miami, FL 33173
Phone number:
US & Canada- [protected]
Mexico -[protected]
Argentina - [protected]
Chile - [protected]
France - [protected]
United Kingdom- [protected]
Fax number: [protected]
Email address: [protected]@globalbureau.com
Sincerely,
Secrets Maroma
Customer Service Department
US & Canada - 1877-923-CLUB / Mexico - [protected]
[protected]@globalbureau.com

Read full review of Unlimited Vacation Club and 3 comments
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
3 comments
Add a comment
I
I
Ian622
, CA
Aug 24, 2016 8:36 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Nothing all you get is excuse after excuse as to what happens there. We sort of accepted the fact that they are scam artists and we will just suffer through until we get our values worth. Their big problem is their sales people are not very well educated and the right hand doesn't know what the left hand is doing despite all their hoopla. Our problem goes back to last November in Puerto Vallarta with Dawn and then in Curacao with pablo who promised the world and then the next day said he couldn't do it because head office didn't approve it.

D
D
DAL016
, US
Jul 18, 2016 4:43 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Whatever came out of your dispute? We were recently treated the same exact way but for $20, 000. We have canceled our credit card and have my bank and possibly an attorney looking into this SCAM

E
E
Evatnor Ford
, US
Aug 29, 2019 1:25 pm EDT
Replying to comment of DAL016

Wow, that's crazy. I have them as well but I sold them my timeshare which was a waste for me so gladly gave it up and only ended up paying total of 5, 000 for 50 years with the use of discounted yacht for 10 yrs. Didn't like RCI nor the other UVC lifestyle. The most rooms I used at one time was 6. They very clever but you have to be just as clever as them. You are right about the "free upgraded room." The prices may be cheaper than internet prices and you have to watch the prices because they constantly change. But still think they could be cheaper having to pay for membership. All timeshares rip people off unfortunately. Sorry about your experience.

ComplaintsBoard
J
6:03 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Unlimited Vacation Club vacation package

My partner and I (plus 20 family members) were in Punta Cana from Feb 9-16 2016, staying at the Now Garden Resort. We purchased our package thru Westjet Vacation package for $4, 700 CAD

We spend a total of 6 hours with the sales team regarding the purchase of the Unlimited Vacation Club package for AMResorts on Feb 10, 2016.

We were asked how much we paid for our trip from the sales person, and we told her. she calculated out that we paid about $3, 500 CAD for accommodation cost from the package. She punched in some numbers on the calculator and told us that if we were a member, we would only be paying $70 USD/night per person to stay at the Now Garden Resort for the same date that we are travelling now. She even told us sometimes it could be even cheaper then $70 or maybe a little more then that.

we purchased the Unlimted Vacation Club package at $11, 500 CAD and signed all the papers.

However afterward, I re-read the documents again, and noticed that we are only getting 25% off the regular published rate. However that don't added up with what the sales rep. was telling us. compare from $500 CAD per night with Westjet down to $140 USD/ night if you are a member.

Next morning we went back to the sales office and spoke to the sales rep again, and she referred me to talk to the manager there so he can explain it to us much better. I asked the manager to show us the member price for this resort, as I don't have access to the members area yet. we didn't watch him log in in the website, he just come up and showed us a page showing the cost to stay at Now Larimar Resort (which is in the same resort area as Now Garden resort), the price showed $1, 500 USD, and I then asked him why $1, 500 when we were quoted $140/night. I was advise because Now Larimar Resort is a little more expensive. After that I didn't question them about it anymore. We rather pay $1, 500 USD to stay at this resort then $3, 500 CAD

today is Feb 22, 2016, I received an email with my username and password to log into the members area. I tried to check to see what our rate would be to stay at the Now Larimar resort for this week, the rate for 2 people is $2, 870 USD, that is WAY more then the $1, 500 USD i was shown by the Manager. I have been totally LIED and MISLEADED by the sales person and the sales manager.

$2, 870 USD converted to CAD $ at the rate of 1.4 exchange = $4, 018 CAD

I paid $11, 500 CAD to pay for vacation package that cost more then if I were to go book it thru Westjet Vacation package? I must be stupid!

I want a full refund for the 50% payment of $5, 750 CAD that was charged on my credit card, as I have been mislead into buying into this Unlimited Vacation Club deal.

Read full review of Unlimited Vacation Club and 1 comment
Hide full review
1 comment
Add a comment
N
N
nick bow
, US
Feb 26, 2016 2:14 pm EST
Verified customer This comment was posted by a verified customer. Learn more

seems like a scam to me, I want my money back also.

ComplaintsBoard
G
11:24 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Unlimited Vacation Club not what they promised

We signed up for unlimited vacation club in July last year they promised rooms for a week at any of the secrets or sunscape resort would be no more than 569 for the week. We would get three bonus weeks for anywhere with rci that needed to be booked with in the year and could be scheduled several years out if we liked. The resorts offer no rooms for that for the week. The bonus weeks I couldn't book anywhere in Central America for the summer. It's 6 months out come on. Looked at booking secrets in Costa Rica they wanted 3300 for the week. I called my travel agent he got us room at secrets and airfare for two for 3500. Really where are the benefits. This is a complete scam. They give me the run around on phone and after two weeks we get a call from mediator who tells us they want 50% to cancel. Looking for an attorney as we speak. Hate to admit I was scammed

Read full review of Unlimited Vacation Club and 1 comment
Update by Glindley1157
Feb 08, 2016 9:57 am EST

I accidentally deleted their response wanting me to contact them again on their site. They have gave me the run around and tell me I misunderstood what they said and they never said what I heard to make the package worth my time and money. I just want it canceled and can't even get them to do that ready to just cut my losses

Hide full review
1 comment
Add a comment
D
D
Doris cardenas
, US
Jun 20, 2016 1:44 pm EDT

Tendo el mismo problema no habra una instancia que sancione a edtos que no venden nada astutamente te convencen te ofrecen muchos beneficios te engatusan y al final cuando vez el contrato diceq tienes solo el 25 por ciento de descuento o sea casi nada y el pago que se va hacer durante los cuatro años a veneficio de quien va por favor ayuda ysalvenme de estos ladrone

ComplaintsBoard
G
8:59 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Unlimited Vacation Club has left an official reply on this complaint.

Unlimited Vacation Club lies about everything!

My elderly parents love to travel. They are fun, social, friendly, and generous to a fault. They were invited on a recent vacation to attend a presentation for UVC. Newly settled into retirement they felt like they might want to join one of these programs, to potentially make it easier to plan their trips- do paperwork and payment now, and then travel when you want. My Dad had concerns committing to a 30-year program, as he is already 75. The salesman promised him that this was no problem. Many members had similar situations and needed to spend their “points” in less time due to age. He informed my parents that they could transfer their last 15 years of pre-paid points, to the first 15 years and spend them at a faster rate by upgrading their accommodations. The terms they were quoted were a $25, 000 lump sum, and then a $700/year maintenance for each year until your purchased points are used up. My parents clarified- DOES THE MAINTENANCE FEE END WHEN THE POINTS ARE USED UP? The answer was “Absolutely!”

My parents aren’t dumb or gullible. But they are from a time when gentlemen’s agreements are made, you negotiate deals, and your word means something. They don’t have the same consumer skepticism that most of us more digitally savvy folks do. In hindsight, their big mistake was not trudging through the detailed and complex contract to look for all the promises that had been made (by salesman Lance Vaughan [protected]@hotmail.com). If they had, then what they would have realized is that they signed up to pay $25, 000 and $700/year for THE REST OF THEIR LIVES. Obviously my father doesn't expect to be using this program aged 105! Even when my parents asked about that specific aspect, UVC confirmed that transferring the points forward wouldn't cost them, and that it was noted in the contract. In reality, it was nowhere in the contract.

Almost immediately my parents tried to book their first trip and ran into inconsistencies between what the salesmen promised, and what the vacation coordinators were saying. My father has tried to talk to supervisors and management for help (Robert Lieffers – Director of Sales [protected]@msn.com), but no one seems to care now that the money has exchanged hands and a contract has been signed. I called on their behalf, with the intention of explaining more clearly the terms to which they’d agreed. The customer service gal was defensive, insulting, flippant, and ended our exchange by shouting “You better get your facts straight, ma’am”. My parents have pleaded with them, stating that they simply won’t be able to use this program later in life and they will be unable to make the payments. UVC’s response was that it would be turned over to collections.

To say that my parents are devastated is an understatement. There have been tears, arguments, incredible stress and fear about factoring this into their future fixed income. We’ve all tried to contact this company to discuss options or work out some sort of agreement, but UVC just tells us to “Review the Contract”. We weren't even looking to escape the contract altogether, we were looking to have it honor what was represented! We could use the prepaid points by upgrading in the first 15 years and then be done with it! But no one at UVC will even consider any remedy to this situation- or speak to us for that matter. I've never heard of a company not attempting to reconcile or agree to talk through a misunderstanding.

My family loves the concept of timeshare and vacation programs. They would’ve been happy customers for life, and been UVC’s (and the industry’s) greatest evangelists. But I find myself now focused on making sure no one else falls for this same misrepresentation of facts and coercion especially the more senior customer segment. Additionally, our community of UVC members should be fully aware of these practices.

Read full review of Unlimited Vacation Club and 4 comments
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
4 comments
Add a comment
K
K
Kate Bartkowiak
, US
Nov 28, 2016 2:55 pm EST

We are in a similar situation. My wife and I were worn down after 6.5 hours of our HONEYMOON was wasted listening to them apply high pressure tactics all the while feeding us copious amounts of alcohol. We were both highly intoxicated at the signing of the contract (we have pictures to prove it). Any and all contact we've had with UVC since then has been nothing short of frustrating. Today when we decided, "well, we are already $7, 000 into it, might as well use it for going on a vacation", my wife called and attempted to set something up. After being passed to NINE different representatives and given 4 DIFFERENT quotes for the same trip, each one higher than the last, she finally just hung up hysterically crying. They have now wasted a grand total of 9 hours of our lives and so far have only TAKEN money from us. I thought in exchange for all of the money we are paying them, that we would receive some sort of goods and or services...all we've received are headaches and possibly an ulcer. I'm guessing the only thing I'll hear from this is "we tried to contact you but you didn't answer so we closed the case" which is CERTAINLY bullcrap as well...

S
S
Scott and Marcy
, US
May 17, 2018 9:37 am EDT

I'm curious, was this settled?

R
R
Rigo Posada
, US
Aug 19, 2016 2:09 am EDT

08/09/2016
Unlimited Vacations Club
Contract number NS1-002131
Request a refund and termination of contract, because is not what they promised, I tried calling for some information, rates and they are higher with them, there is no need to belong to that club, you can get better deals somewhere else
my name is: Rigoberto Posada and my wife Daisy Posada
rigoposada@msn.com is my email address
We will really appreciate your help!
$10, 000.00 deal no good we are hard working family and this is not fair
Best regards,

S
S
Scott and Marcy
, US
May 17, 2018 9:38 am EDT

@Kate Bartkowiak I'm curious, was this settled?

ComplaintsBoard
G
11:42 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Unlimited Vacation Club has left an official reply on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Unlimited Vacation Club - cancellation of membership

My wife and I vacationed at Cancun, Mexico from April 1st to April 5th, 2015 . At April 4th we attended a presentation at Secret The Vine Resort in Cancun owned by Unlimited Vacation Club. We were told about a lot of benefits of becoming a member of Unlimited Vacation Club. We signed a contract of $21, 900 and paid $6740.74 on the spot. When we returned to...

Read full review of Unlimited Vacation Club and 67 comments
ComplaintsBoard
J
4:34 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Unlimited Vacation Club - falsified promises

My boyfriend and I were offered $200 worth of free spa credit if we just attended a 45 minute presentation at one of their sister resorts in the area. Well, about two hours later we were tired of ###ting with this stranger and wanted to know the basics, or the low down on how much this extraordinary membership was going to cost us? Our sales rep...

Read full review of Unlimited Vacation Club and 7 comments
ComplaintsBoard
M
8:06 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Unlimited Vacation Club has left an official reply on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Unlimited Vacation Club - ability to cancel within the mexican statutory time

I recently purchased a Gold Plus package with this company. 3, yes, 3 days later, I tried to cancel my contract because I learned that this company was not very reputable and the contract contained apparent omissions. I drafted the letter citing the Mexican Consumer Protection Law, Article 56 which states that a party can cancel the contract within 5 day...

Read full review of Unlimited Vacation Club and 10 comments
ComplaintsBoard
T
9:15 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Unlimited Vacation Club misleading tactics

Looks I am one of many that got talked into something that was not what it was touted to be. I do wish to be notified by the individual that was getting a class action against this 'club' as I will join in. Paying for something that you can't use is the pits, a great way to make money off people for selling nothing. if all went well when we tried to book a date or make changes online it would be fine but you can't for changes you have to talk to their office Fl., and they charge for any and all changes some have double fees! I really like the Dreams resorts too bad they partnered with these rip off artists.

Read full review of Unlimited Vacation Club and 1 comment
Hide full review
1 comment
Add a comment
W
W
Wolfie56
, US
Apr 05, 2016 7:59 am EDT

Putting limits on periods during which premier weeks can be used is bad. I was unable to use me 2 premier weeks because my brother was dying of cancer. They expired and would only be restored if we upped our membership level for another $10, 000. Cannot be restored without paying that money. Does this make sense? Is this something you want to send good money after bad? I think not. Run fast if they try to con you. I will go to all ends to ensure that I can sav others from this very stupid mistake,

ComplaintsBoard
D
8:55 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Unlimited Vacation Club has left an official reply on this complaint.

Unlimited Vacation Club unethical sales practices

I recently went on a trip to Mexico and was taken in by a Secrets vacation club in which the talk was fast, the smiles unlimited, the promises undocumented and the small incidential's not even mentioned. After returning home and reviewing and researching this club we found many cons and some pros regarding this club. Items mentioned very briefly at the presentation were glanced over, other items in the contracts were not even mentioned. Upon calling UVC about our wanting to cancel this contract due to breach, they keep calling and emailing me for a response...I sent them my original letter stating why I was cancelling (PS not cancellation clause in contract) and they responded back with a counteroffer (extra add on's to what the original purchase was). I had to leave for a business trip and have not been able to respond to their counteroffer as of yet but will shortly. Since I cancelled the credit/debit card I used so they cannot withdraw any funds, and I filed a complaint with my banking institution and received a provisional credit until we get this worked out.

I swear the sales reps took Jordan Belfort's Straight Line of Persuasion course! I will never again attend another one of these type presentations! Old saying buyer beware is one to live by!

Hoping to get this resolved shortly!

Read full review of Unlimited Vacation Club and 7 comments
Update by dmartin001
Apr 28, 2014 8:58 pm EDT

I have been sending them correspondence stating that we were taken in by their salesperson misrepresentation of the actual deal. feeding us alcoholic drinks during the presentation and at the breakfast/brunch, that their counter offer trying to persuade us to take the deal with additional perks show that there was no meeting of the minds which is what a contract requires by law. I closed the account out that was given for auto payments and my bank has given us a provisional credit. The case is still active so I do not know what the next step will be... to be continued!

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
7 comments
Add a comment
N
N
nestor amigon
, US
Jul 18, 2023 3:18 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

HI

I am from Illinois and would be very interested in supporting a class action lawsuit. I was sold a product/service under false pretense, I was told the "free week: was available for immediate use and would waive the black out dates in exchange for singing up with them. Long story short, I just got off the line with Fabiola Enriquez Fenriquez@unlimitedvc.com from the member quality assurance department and she indeed gloated about being protected by the laws of Panama for a company doing business in Mexico and owned by Hyatt which holds head quarters in Chicago. She referred me to her legal team as she claimed she didn't have a superior or manager above her. Arbitrationmanager@unlimitedvc.com. I was told to be released from the contract they would need 50% of the value of the contract to be released. So imagine if you fell for their 100k, 50k, 25k, package, then you would owe them 50% of those amounts. These people scam you into buying something that is not true and then charge you extra just to be released. When you call them out on their unethical practices and lies they get very defensive and threaten you with credit agencies going after you credit.

If any one does have an active lawsuit or in the works of creating one I would like to speak to you as this practice will continue until someone does anything about it. I do have her on recording specifically saying that they did offer the free week before but then took it away as people caught on to their games.

Serious inquiries only - NestorAmigon@gmail.com

C
C
Cun
, US
May 26, 2016 12:38 am EDT

I just came back from cancun and sorry to say but they persuaded my wife to get a 10 yrs. packet. As in your case we signed lots of papers that I am sure nobody really reviews until one gets home and the alcohol and exaggeration of benefits has faded. I have been reading it but can't find anywhere our right to cancel. However, I found a section a where they have 30 days to reject. The whole contract is one sided. For instance you can only sue in Dominican Republic. Strangely enough in other section it says that you can not taken them to court. You are only allowed to use a mediator.

M
M
MYOB66
, US
Feb 25, 2017 12:24 pm EST
Replying to comment of Cun

hello,

i am in the same boat did you fix this ?
my email address is MYOB66@msn.com if you can email me maybe we can get together and get our money back >
Joann

A
A
alyssa Amundson
, US
May 19, 2016 7:24 am EDT

I got out of it.

D
D
Donna Marie Martin
, US
Feb 07, 2016 1:09 am EST

The bank denied the provisional credit, however, after a few more emails to the company, they decided to give in and sent me back my full deposit. It took over 5 months from start to finish...glad it was over. I will never do that again!

A
A
alyssa Amundson
, US
Feb 06, 2016 11:37 am EST

Did you get it resolved?

T
T
TravelingMom
Montclair, US
Apr 27, 2014 10:40 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I am wondering if you have since figured this out. Were you able to get back your money in full? I hope so! Please help if you have advice. Thanks!

ComplaintsBoard
S
7:12 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Unlimited Vacation Club has left an official reply on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Unlimited Vacation Club - misleading and lies - I know because I worked there

It's a scam. . . Do not purchase with this club! I went through training there and they teach you how to sell ''air''. The managers teaching us referred to this product as ''air'' and showed us how to sell ''air'' to clients! They sell a discount program. Members of unlimited vacation club receive 25% off hotel rooms, but if you go through expedia or any...

Read full review of Unlimited Vacation Club and 238 comments

Unlimited Vacation Club In-depth Review

Overview: The Unlimited Vacation Club is a premier vacation club that offers a wide range of services and benefits to its members. The website provides a user-friendly interface that makes it easy to navigate and explore the various offerings.

Membership Options: The Unlimited Vacation Club offers different membership levels, including standard, premium, and elite. Each membership level comes with its own set of benefits and perks, such as exclusive access to luxury resorts, priority booking, and discounted rates. Pricing and payment options are transparent and flexible, allowing members to choose the option that best suits their needs.

Destinations and Resorts: The Unlimited Vacation Club offers a diverse range of destinations for its members to choose from. Whether you're looking for a beach getaway, a city adventure, or a mountain retreat, the club has you covered. The resorts available in these destinations are of high quality and offer a variety of amenities and facilities to ensure a comfortable and enjoyable stay.

Booking Process: Booking through the Unlimited Vacation Club website is a breeze. The website is user-friendly and provides all the necessary information to make an informed decision. In case of any questions or issues, customer support is readily available to assist during the booking process. Pricing is transparent, and there are no hidden fees or surprises.

Customer Service: The customer service representatives of the Unlimited Vacation Club are highly responsive and helpful. They can be reached through various communication channels, including phone, email, and live chat. Inquiries, complaints, and issues are handled promptly and efficiently, ensuring a positive customer experience.

Member Experiences: Current and past members of the Unlimited Vacation Club have shared their testimonials and reviews, highlighting their overall satisfaction with their vacation experiences. The club offers a wide variety of activities and entertainment options, catering to different interests and preferences.

Flexibility and Limitations: The Unlimited Vacation Club provides flexibility when it comes to booking dates and changing reservations. However, there may be some restrictions or limitations on the usage of vacation benefits, which are clearly communicated to members. Policies regarding cancellations and refunds are fair and reasonable.

Additional Benefits: As a member of the Unlimited Vacation Club, you can enjoy additional benefits such as spa treatments, dining vouchers, and exclusive offers from partner travel-related companies. The club also provides access to special events or experiences, adding value to your vacation.

Transparency and Trustworthiness: The terms and conditions of the Unlimited Vacation Club are clear and transparent, with no hidden fees or restrictions. The club has a strong reputation in the industry and is affiliated with reputable travel organizations. It complies with industry standards and regulations, ensuring trustworthiness.

Overall Value: The Unlimited Vacation Club offers excellent value to its members. The pricing is competitive, and the benefits and perks provided are worth the investment. When compared to similar vacation clubs or travel services, the Unlimited Vacation Club stands out in terms of the quality of resorts and the variety of destinations offered. Potential customers should consider their travel preferences and budget to determine if the club is the right fit for them.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Unlimited Vacation Club customer service

Website

www.unlimitedvacationclub.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Unlimited Vacation Club?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Unlimited Vacation Club Customer Service. Initial Unlimited Vacation Club complaints should be directed to their team directly. You can find contact details for Unlimited Vacation Club above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Unlimited Vacation Club. Discuss the issues you have had with Unlimited Vacation Club and work with their customer service team to find a resolution.