Menu
Login
![University of Phoenix [UOPX]](/images/business/45h/116098/university-of-phoenix.png)
On the day of my eighteenth birthday, I was contacted by a Ms. Patricia Takahashi, an enrollment counselor for the University of Phoenix (“UoP"). During a phone conversation, Ms. Takahashi told of endless possibilities that a UoP degree would provide for my future. While I did not have time to attend a traditional university at the time, I thought it could be a possibility that I would be able to make time to attend the UoP, especially since Ms. Takahashi promised that the UoP's schedule would work around my schedule. Therefore, I stepped away from my guests, there to celebrate my birthday with me, to complete the application process with Ms. Takahashi. After a few days, I was notified by Ms. Takahashi that everything looked okay at which point she gave me an intended “start date" for my course.
A few days after this, I called Ms. Takahashi to notify her that unfortunately, I did not feel it was the best time for me to be attending college. Being that my personal life is just that, personal, I simply told her that several unfortunate events had made me feel that it was not in my best interest at to pursue a degree at the time. Over the next several days, I spoke not only to Ms. Takahashi, but also with her supervisor, discussing the possibilities of a later start date. During these phone conversations, my personal matters were pushed aside as mere insecurities, and both Ms. Takahashi and her supervisor told me that if I did not continue with my degree now, that I may never be able to get it. They told me of how my decision not to continue with enrollment in the UoP could ruin my future, and limit my possibilities. These conversations only added to the confusion that was my life at the time, just having graduated from high school, finally turning eighteen, on top of all of my other personal matters which I was dealing with at the time including divorcing parents and the death of a very close relative, I was truly in a vulnerable state of mind. The UoP took full advantage of this vulnerability and through their deception finally persuaded me to continue with enrollment.
Finally, my intended “start date" rolled around, and I was able to login to the “classroom", at which time I found myself to be utterly disappointed. It was nothing of what Ms. Takahashi had promised, what I expected to be an exciting, learning filled, educational environment, turned out to be nothing more than a glorified social forum, an online message board. Though anyone with a basic knowledge of the web and access to a bulletin board script could create a better environment, I at this point decided that I would not be hasty and immediately withdraw from enrollment, but would give the university a few days, so that I could see how “class" was conducted.
After observing for a few days, it became blatantly obvious that this “learning environment" was nothing of what I was promised nor was the schedule as flexible as promised. I therefore called Ms. Takahashi immediately, less than one week into my course, to let her know I wished to withdraw. I was assured that withdrawing so early in the course would not impose any financial obligations other than that of possibly a few minor application fees, none of which would be exceedingly large.
Months later, I began receive statements from the UoP stating I owed an outstanding balance of $1012.25 a sum which I felt was inaccurate to the actual amount of time I spent enrolled, especially given the fact that their services were drastically misrepresented. I sent letters disputing this amount but was told they are never received even though they were sent certified mail. A collection agency, RP Solutions called my home on numerous occasions and gave relatives information regarding this alleged debt demanding it be paid, I am still shocked they were so freely able to give out anything that could be my personal information. I then began receive threats of my credit being effected, I spent months battling this getting no where, and finally gave up on the cause. Recently I received a credit report, and sure enough the University of Phoenix is on it.
After months of fighting, I had pushed this aside as a losing battle, that is, until their name showed up on my credit report. I decided if I can't do anything else, I can warn others who may consider enrolling in the University of Phoenix and advise them to be very careful with what they believe. I cannot use the word liars in regards to the faculty of the University of Phoenix, as that would be an understatement. Make your decisions wisely and don't get ripped-off like I did.
The complaint has been investigated and resolved to the customer’s satisfaction.
![University of Phoenix [UOPX] company reviews](/images/business/150-150/116098/university-of-phoenix.png){kind=small}
![Bisk reviews, listed as University of Phoenix [UOPX]](/images/business/48-48/125825/bisk.jpg){kind=small}
![Frankfinn Institute Of Air Hostess Training reviews, listed as University of Phoenix [UOPX]](/images/business/48-48/131309/frankfinn-institute-of-air-hostess-training.png){kind=small}
![University Of Mumbai reviews, listed as University of Phoenix [UOPX]](/images/business/48-48/125741/university-of-mumbai.jpg){kind=small}
![Magadh University reviews, listed as University of Phoenix [UOPX]](/images/business/48-48/125664/magadh-university.png){kind=small}
On May 2, 2008 I was advised by UOP headquarters in Arizona that if I wanted to make a request for my student file to be investigated for inappropriate viewing that I was to contact the person(s) manager of whom I felt viewed my file. So I did but the Manager named CS, informed the employee of my request and the reason. The employee was advised by Ms. S to file a restraining order for harassment against me. Well on May 5, 2008 the employee went to court and filed a temporary order with a court date of May 27, 2008 which the judge did not do. He order a 'Mutual Non-Clets Restraining Order' meaning I had one against her as well because of her harassment to me while at work at the University of Phoenix Gardena CA campus. She sent me 6 emails cursing me out from 12pm to 6:30pm and phone calls with threats as well all while at work! I did inform her boss and headquarters however, the employee is still there to this day as an Academics Counselor giving academic guidance to students. Go figure?
The problem is, I asked Ms. S via telephone and via email to investigate my student file. In the email, I copied Ms. S's direct boss and the Manager of Academics located in Arizona. I am sad to say to this very day 2 months later I have not received a phone call, email, letter or anything acknowledging my request for this investigation. I am assuming Ms. S feels that because the employee took me to court that the matter was resolved... well it is not. I am now in the process of contacting the United States Board of Education being that UOP is a private college for them to file a formal complaint and investigation. I have also filed a complaint with the BBB as well.
I have been a constant reporter concerning The University of Phoenix. I read one report from a woman that was told she had to pay for a class she had to drop. So did I. She was put in touch with the financial counselor that I tried to get in touch with in May, 2007 and I, too, was told she was on. At University of Phoenix that is a code word for 'too busy duping another potential student.' I was told by an adviser that the financial counselor had sent me e-mails but that Yahoo.com was notorious about putting the UOP e-mails in junk mail. UOP has an answer for everything but where the money disappears to when loans are suddenly and mysteriously used.
I, also, had a promise that my ADHD would be taken into consideration and a disability counselor provided. Not only did he lose all my paper work, he said that my doctor had not faxed him the necessary papers. My doctor had.., I was standing there. How many of us out there are being scammed? After reading many of the comments on this website, I have learned not to believe anyone when it comes to money.
I will fight the UOP. I will notify the DOE. Silly as I am to believe that to loan money to students, an investigation had to be done of the UOP.
Let my start by saying that I was an enrollment advisor for University of Phoenix Online, and AXIA/WIU Online under Apollo Group for 3 years. I recently quit from my position as one of their highest paid advisors. Paid on the amount of enrollments I did in 2003. I also completed my MBA/MKT while there.
For all of you in this forum defending this organization, you are simply spewing ignorance and rehashing information provided you by this organization. Please stop, you are not doing any good and I am sorry to say this, but you are wrong. So wrong that it borders on ignorance.
Let defend something for a moment. The company as a whole does contain good people, some of which do try and help and have good intentions. The problem stems directly from one man the CEO, Brain Muller. He has set in motion internal policies that create a hopeless scenario for all within the organization. They either comply, lose money, or are fired. When you start threatening a person's lively hood, they will usually fall in line. This is why so many good people have had to deceive or lie to potential students, and why you see so many reports in this forum.
There are many things that can be addressed here but let's start with some basic things. Accreditation. UOP Online is Accredited by the North Central Association of the Higher Learning Commission (Perdue Shares the same body as do many other schools) However, this really does not mean anything.
Yes, UOP has their programs screened and verified by the HLC, but their accreditation is not reviewed for years. What most people do not realize is that it is extremely hard to loose accreditation once you have it. There is no active monitoring of courses or instructors. Any audits that take place require UOP be given advanced warning.
This means that can basically provide sub-par courses for outrageous prices. Yes, their classes are a joke. If you believe that college is about shooting emails back and forth via Outlook Express and working in 'Learning Teams' then you are delusional. Fact: Learning Team arose as a reaction to an audit by the Federal Government on UOP's financial aid usage. They had to require learning teams in order to maintain Title IV funding capacity.
As said before, UOPO is fully accredited, but they do not require the GMAT for the MBA programs. What does this mean? It means that they do not have AACSB Accreditation. Here is more on that: http://www.aacsb.edu/ This is why when I present my MBA to professional organizations, they laugh. Sorry to inform you, but your degree is not as valid as you want it to be.
Next I would like to address the organizations misuse of funds. They have been for many years now, embezzling monies from their employees and Title IV funding.
Let's start with Title IV. As mentioned about, they were abusing access to funding in the late 90's by claiming student living expenses on their report for on campus housing. Hmmm, online makes that a little hard to validate. They were using this money as venture capital to finance growth and investments. They continue to do so till this day, just in a different way.
First, you must understand the accounting variables that go into a billion dollar company. There is money flying all over the place on their balance sheets. Income, expenditures, investments, etc. It is a fact that UOP has continuously decreased its amount of new enrollments each year since its peak in 2003. This is part of the reason they rolled the UOPX stock back into Apollo group last year. However, the CEO's Brain Muller and Todd Neilson still need to generate shareholder interest to keep the stock high.
Now, if there is a decrease in enrollments as compared to prior years, but the CEO is still claiming huge growth in years to come, how does the company make up for that? By counting scheduled students as enrollments for their report without every actually having those students start.
There is one problem. Smart investors can look at organizations financial statements and tell if they are losing money. So how does UOP make up the money difference in the accounting department? 2 ways. First, it decreases the pay of its employee workforce and (for years) violated AZ and Federal Overtime law by making overtime mandatory but refusing to pay employees overtime wages.
A quick search online will reveal the lawsuit filed by the AZ Dept of Labor last year and the $10 Million settle UOP had to pay. 10 Million? Sounds like a lot right? Not when you consider the amount it saves over the last 20 years by not paying overtime wages. Somewhere in the 100 million mark. Wonder how they were able to grow so rapidly?
Second, accounting is basically money in, vs money out in an organization. When you are dealing with a billion dollar company, it is hard to keep track of every dollar. One might wonder why UOP Online takes so long to distribute Title IV funding to students. They tell you it takes 2 to 3 months, this is a lie.
The money is in the hands of UOP a week or two after you attend your first day of class. Why do they take so long to distribute the funding? Two reason. One is to keep their official default rate down. Considering they lose about 30% of enrollments after the first class, it would look very bad for them if all these students started defaulting one loans they done think they need to pay back because they didn't take a full class.
So it is official UOP policy to hold the funding in accounts until the person has completed the first few weeks of class. This allows them to send the money back if the student does not complete the class without reporting anything to the lender. The student is then in debt to UOP collections and not to the lender. Not to mention, FA doesn't pay for dropped or failed courses. What of the money in the holding tanks for months at a time. Hmmmm. Well, when you have over 100, 000 students, 80% of which use FA in the sum of roughly 15K per year, they are basically counting that money as income for the organization even though technically it does not belong to them yet.
What that means is that they can invest monies, gain interest or assets with money that does not belong to them. Sound illegal? Borderline, but impossible to prove through accounting audits.
Questions from the public.
Yes, advisors are trained to lie and manipulate. I did this training myself they call it the AMOPS process. It is a technique used to manipulate leads into buying a product.
Yes, advisors are paid off of the number of enrollments. It's called the Matrix; they changed it in 2004 to look more in line with requirements of the DOE. This led to a record number of pay decreases across the board, a record turn over rate for employees, and a mass exodus of their top advisors.
No, the degree is not looked upon as being high quality. I attended the ground campus with 2 managers from Intel here in AZ and they showed me a memo that went out to their managers stating that they are no longer allowed to hire graduates of the BSIT program at UOP.
No, you will never be cleared by the collections department. Yes, EAs will tell potential student that student loans do not need to be paid back.
Yes, the CEO once said that he wanted to be the Wal-Mart of education. Obviously without the low pricing.
No, the cost of tuition increase has nothing to do with expenses, it has to do with showing income on the books.
Yes, there is a promotion every month.
Yes, you should select your own lender and choose to have the funds distributed to you, even if that means you have to wait to start and pay for the first class out of pocket.
No the people who defend this place have no clue what they are talking about.
Yes, I know there are probably typos in this so you tards that want to point them out, save your fingers.
If you have any questions post them in here and I will check in and try to answer them.
Peace. Oh yeah, if you want to get to the root of an issue here are the names of the top executives in the organization who promote this shady crap. Brian Muller CEO. Vince Grell VP Enrollment, Aaron Wettstien Director North East, Trish Elliot Director NE WIU, Larry Etherington VP mkting. Brett Romeny Senior EM. Kristin Tursinni Senior EM, Nikki Fossi Director and the most viel manager of them all, Jacob Nevzoroff. The list goes on.
But you can call [protected] and ask to speak with them and they will transfer you. Or you can take their fist name dot their last name and add apollogrp.phx.edu on the end and that should go directly to them. Not really sure on that one though.
All the people complaining dropped out. Yeah, they wasted the governments time and got financial aid to start, those silly geese. I am a senior at UoPX and the only issue is with Bots, not real students, but bad actors using dead people to have 10 fafsa's at once.
Someone took out a student loan in my name for this University...im going thru, trying to get them to take it off..lets see how this goes
I enrolled in UoP for a class in May 2001. When I found out about the 'Learning Teams', I dropped the class. I am a single parent and i was doing all the work while the 'team' was getting the credit. I wasn't comfortable. I had until June 6, 2001 to drop the class.
On June 4, 2001 I emailed the instructor and told her I was dropping the class. She replied that I couldn't drop the class, but I could, and I did. On June 20, 2001 I snail mailed my advisor and told him I was dropping my enrollment for good. Then in September of 2001 I started receiving collection letters for a $1200 tuition. The letters asked my to respond in writing if I disputed the debt. Since I dropped the class, did not receive a grade or credit, I responded that I did not owe the debt.
I received three 'canned' letters and sent three responses, all went ignored. Then in 2003 I noticed UoP as a charge-off on my credit files. I wrote to the collection office listed on the credit reports, again, ignored.
In late 2004 the name on my credit files changed to Apollo Group, and I wrote again. This time I received responses from Margreat Iacangelo that my records and claim would be looked into. YESTERDAY (now it's 2006)she sent me an email that she can no longer get to the archives and my debt still stands but I can send the 9 past letters I've written to a Finance Grievance Committee for a review, yadda, yadda, yadda.
I've had it. UoP conveniently dragged this out and ignored me and now the only verification they have of a debt is MY letters (which Ms. Iacangelo has taken to quoting back to me). I wrote to the Finance Grievance Committee this morning, but I'm tired of waiting for yet another run around. After reading all these complaints I contacted my lawyer and am going to see about initiating a class action suit. Anyone interested in joining me?
Can anyone please help me with how to settle my debt with UOP and get my transcript?
I have read so many of these posts of people who have been with UOP for a year or two. Some good, most bad. Let me tell you all, I have been with UOP since January of 2006 off and on. I have received my BSB/M there and am currently enrolled to receive my MBA. Needless to say, I have a lot of experience with this organization. IT IS A JOKE! I have never experienced such poor service or compliance in my life. Those of you who have had financial problems with them, I feel you. If you have credits on your account, they hold it hostage! Also, you may choose to manage your own funds, but good luck with that. They WILL NOT let you. They will lie and continually say that they have not received your affidavit or release. Not only did it take UOP 5 months to finally apply for my TA (I have the M.G.I. Bill so they already have their money and no-longer care) but once it hit my account as a credit they refuse to release the money even though I am in perfect standing with the school. I was just informed today that legally they have 14 days to release credited funds and I am seriously considering seeking counsel on this matter. Any suggestions?
I am yet another addition to the long list of complaints against UOP. The do feed you crap and tell you it is steak. Of the numerous problems I have encountered the most disheartening is the fact that the school functions like a crime syndicate. No one knows anything or has access to any information when a problem needs to be rectified. Its like a crime show where the sheriff is at the door and they pull close the blinds and act like we're not home. I can attest to the facts presented by many of the people's complaints, I have experienced a total breakdown in professionalism during my attendance from six financial advisers (credit agents) in the past year to strong arm robbery of funds. I have been told by an adviser undocumented on my account (1 of three) that they will drop me from my classes if I don't agree to what they want to do with my financial aid that is not owed to them. How do I know who this person is or where they came from and why should I let him talk to me like a thug. Despite my objections I was told by this person that he would just drop me from my classes and I would not be able to attend another school while I have a balance with UOP. Less than 8 hours later my funds are on my account and have been completely absorbed by UOP despite a payment arrangement for two classes I repeated (FA does not cover repeated classes or a back balance but they used the funds to pay it off). A financial adviser is expected to be there for the best interest of the student but how is that possible if they are hand selected by the corporation. And like the comment above I can handle my own money. At this point I could lose my eligibility for FA altogether for misuse of funds that I did not authorize. While I should be focused on course work I am battling the system for proper business practices to be upheld. So much for the benefits of school at home. I absolutely hate to complain but it has gone way to far and is just getting worse as I progress toward completion. I have seen all the instances complained about first hand (outside of working for them) and have extended benefit of the doubt but at this point I am starting a suit against the frivolous practices of UOP.
while i was at uop it seemed like an ok school until i decided i wanted to manage my own funds. I was only getting loans though they did not send me grants. My grant covered 2 online classes but they didnt post it to my account for almost 2 months and by then my adviser told me i had like 10 days until i would have to send my loan money back it was crazy because my balance had been 0 for almost 2 weeks but my adviser told me i had to wait to get back into class by the time he emailed me it said you owe 2.700 because i took to long to take another class when actually he made me wait i was so confused i called them and he said it had been 28 days that i didnt take a class when i said that my adviser told me to wait they hung up on me and now im getting calls saying that uop sent me to collections this is the worst school experience ever and i have no clue what to do
UOP is a rip off! I enrolled and attended only one class and now being charged $330! For one class which I withdrew from the next day! They are a total rip off and are just for profit. One friend who was going to enroll decided not to because they were pressuring her and telling her pretty much that she was arrogant if she didn't enroll in their institution. She told them that she shouldn't be pressured to do something she wasn't comfortable with. They were very rude to her and now I know I did the right thing by withdrawing the next day. Even though it's still going to cost me $330. When I called Financial Aid they told me that I shouldn't have to pay for one day, and should call this number to complain. [protected]. At first I was told for one class it was going to be $220 and the financial person from UOP sent me a bill through email for the $330. They were trying to charge me $96 for the E-book which I never ever opened online!
I'm glad you wrote this, Bernard. I have a Master's Degree from a top traditional University and b/c of the economy, the last co. I worked for went out of business. Also, due to the economy there are not very good employment positions out there now; most of them are from low quality for - profit "higher education" institutions that are promising future enrollees the sun, moon and stars to those who do not have a degree or a job. UoP is one of these, and they are equal to vultures taking advantage of unsuspecting prey. I have come to this conclusion, b/c I had applied for a position as an Enrollment Counselor and then decided not to move forward w/ the interview process, after realizing what a low-quality school they are. It's all about sales, not quality education. The "Manager" even admitted, during the interview, that many of their students who enroll do not make it to graduation, and his goal was to retain students, however, not for THEIR sake, but for the sake of his department and making UoP look better to the public than it does. Now if this is the exact opposite of true dedication to education for all. They are a "degree" mill and they do not care one bit about whether or not their students are able to obtain employment afterwards. And yes, I have seen employment postings that say: "B.A./M.A. required from an accredited, traditional University." Sorry folks, sure there are people out there who don't have the education and are lucky to be making a good income, but, as my Dad said: "They can take away your job, but NO ONE can take away your education from a QUALITY University." I have worked w/ people who do not have degrees and w/ people who do, and I'm sorry, it's a different caliber of person if one has had the great experience of earning a degree at a quality four year University. It's a different mentality.
Good luck to all.
Sorry I forgot to mention these are the complaints processed by the BBB
7 regarding Advertising Issues
1 regarding Advertised terms not honored
1 regarding Advertisement misrepresented a service
5 regarding Advertising Issues
145 regarding Billing or Collection Issues
129 regarding Billing or Collection Issues
16 regarding None of the Above - Indicate Credit, Billing or Collection Complaint Issue
16 regarding Contract Disputes
11 regarding Contract Disputes
2 regarding Failure to honor a contract or agreement
2 regarding Invalid or false contract
1 regarding None of the Above - Indicate Contract Complaint Issue
46 regarding Customer Services Issues
16 regarding Customer Services Issues
10 regarding Failure to provide promised assistance or support for products or services
18 regarding Failure to respond to phone calls or written requests for assistance or support
1 regarding Inappropriate behavior by customer service personnel
1 regarding None of the Above - Indicate Customer Service Complaint Issue
2 regarding Delivery Issues
2 regarding Delivery Issues
22 regarding Refund Or Exchange Issues
4 regarding Failure to honor promised refunds, exchanges, or credit
2 regarding Failure to honor refund, exchange or credit policies
1 regarding None of the Above - Indicate Refund or Exchange Complaint Issue
15 regarding Refund Or Exchange Issues
15 regarding Selling Practices
4 regarding Sales presentation did not disclose complete pricing information
1 regarding Sales presentation did not disclose key conditions of the offer
1 regarding Sales presentation misrepresented the service
3 regarding Sales presentation used dishonest sales practices
6 regarding Selling Practices
25 regarding Service Issues
I am having huge problems with them right now. What I wanted to say is to VIolet8a, yes the issues are marked resolved but look closer:
246 resolved as:
91 ASSUMED SOLVED
118 COMPANY SOLVED BUT CONSUMER FAILED TO CONFIRM
ONLY 14 RESOLVED
AND ONLY 23 COMPANY RESOLVED WITH CONSUMER CONFIRMED
BIG difference from all resolved
Although I completed my coursework for my BSM, I still don't have my degree. I had to take a 5 week leave due to medical reasons and they sent my loan money back. Now, they say I owe them over $3, 000 and they are holding my diploma hostage. They agreed to a payment plan, then sent me to collection anyway. I'm 49 years old and they are calling my in-laws. And to boot, the U of P won't even talk to me, they keep transferring me to the collection agency. Great, so we had an agreement for a payment plan and they still threw me under the bus.
I am contacting the BBB. I'm not one to walk away from any financial obligaton, but an agreement is an agreement and they shouldn't have just sent me to collection. They should have at least called me to say they changed their minds.
I'll never give them another dime and I'll make sure until the day I die that I never give them a good reference. Not only does their counselor network stink, but so did the financial advisor. All in all, my experience was sub-par and definitely not worth the money. I wish I had gone to a different school. I'll make sure no one else makes this same mistake.
I also have be screwed by UOP, i earned about 30 credits and then i got fed up with all the BS and decided to switch to a non profit school (which i LOVE) but when i was in the process of switching UOP pulled a fast one. AFTER i had requested my financial aid be transferred to my new school, UOP charged me a fee because they claim they had to return my money for inactivity, money that was already GONE and at my new school. Now i cannot get my transcript for those credits until i pay more than $300.00 and all the work i did was for nothing. UOP encouraged me to lie on my application and urged me to borrow the maximum amount i could get from a personal loan, even though they knew i was not working and could not afford to borrow that much. They also lied and said all the books were online, when only about half are and the other half you have to pay for out of pocket because they WILL NOT allow you to use the money you borrowed like any normal school will. I am totally disgusted with UOP and would love to be involved in any lawsuit.
I'ts all TRUE!
Hi Bernard,
I'm a reporter at BusinessWeek Magazine and I'd like to hear more about your experience at the University of Phoenix. Please call me at [protected], or email me at jessica_silver-greenberg@businessweek.com. I recently wrote an article about turmoil at the school in the past and potential violations of ed law.
Thank you,
Jessica
Has anyone gotten a class action suit started yet?
to Ray
If you only hire people that have a degree, it doesnt matter if they sat in a class to get it, or they sat online to get it.
and if you are discriminating against someone because of this. you are an idot who doesnt need to be around or in charge of hiring anyone
and by the way UOP is accredited and a 4 yr degree would be what? a B.A
did you even attend any college?
and Ive never seen this ad "APPLICANT MUST HAVE ATTENDED AN ACCREDITED FOUR-YEAR UNIVERSITY OR COLLEGE", or some even state on their job advertisements "UOP GRADUATES NEED NOT APPLY"
is that something you made up ?
sorry but I hate super negative people who speak for the masses but really dont know anything at all..
by the way although I have choosen to finish my degree at UOP .. I know people who have never stepped in a college who hole great jobs. in fact at my old job UNITED their was a director who only had her GED.. who was making about 100K per year..
I would never want to work for an idiot company who is closed minded, & does not offer everyone an opportunity,
If this school is so so bad and its a crook ! than why did you continue to work for it, and complete your degree there..? sounds like their are 2 sides to a story? I attended UOP online years ago, but could not dedicate myself to the intense classes, do I dropped out,
never had a problem getting my money or any other problems]
I am now attending UOP again. and although I know that I will face issues and problems, doesnt everyone, I am dedicated to finsh my B.A and guess what, if by chance I get jerked around by the college at any time. I will finsh out the class and transfer to another school. like a person with common sense would
and as far as the person who says attend a real college and not UOP been their done that, its all the same. College is about learning material, and than applying that material along with common sense in the real world to get ahead, ,
and I agree with the former post, u are bitter after the fact.. so did you get fired ..as far as Julie Chavez, dont believe everything everyone tells you, try it for yourself, if it doesnt work for you ..go through another avenue. you will find that everyone complains about everything. your first step to making a decision to go to College, is to open your mind, and try !
Although some of what this post says was true in the past but it is almost all outdated. I wish I had the time to go through this post point by point but it is rather long. I am a former employee of UOP and also received my undergrad and masters from them and I've never had anyone tell me that my education was substandard. As a matter of fact I have excelled in my current position at Bank of America and have surpassed many that went to traditional schools. I'm not saying UOP is for everyone and it is rather expensive but it was worthwhile for me. I guess what I'm saying is you get out of it what you put in it. Props to all those that go back to school at UOP or elsewhere.
When I signed up with University of Phoenix, it was all done through the phone and internet with a financial aid representative. I told him I could not afford the $1900 per credit course and would have to wait and rethink the situation. He told me that I qualified for a grant, which I did not have to pay back at all because I was a single mother. He also told me that the courses will be paid off with the grant and that I would be sent the remainder amounts they didn't use. I went for one course and it was not what I had expected. I did not learn a thing that I didn't already know. As soon as I finished that course, I called the school and told them I was not going to go back and to stop everything. They said everything was discontinued and not to worry, then as time went by, I started receiving bills and statements from the school for courses I did not attend and from Sallie Mae. I had no idea that I owed money to Sallie Mae. I am about $12, 000 in debt for something I had no knowledge of. This is a horrible scam and fraud. I don't know what to do, it's affecting my life by not being able to buy a home, get a car loan, job, or anything. Please let me know if anyone has any suggestions. I feel like they got the best of me and I don't know what to do. sst02@yahoo.com
I just am getting into my second year with this, fully accredited, school. Which claims to help with job placement. I now I should have done research on the school. But, I did the wrong kind. I checked into their claims and ads. They made this college seem like a great place and easy to do from home. Being a single stay at home mom, I fell for their sales pitch, Hook-Line&Sinker. It sounds like everyone owes them and no-one gets jobs, this is what I have been reading. If this is true, I am completely screwed, I guess. I am a mother of two, needing a job. I worked a seasonal summer jobs (let go 2 days ago) and was going to pay my rent and household bills with my loan, but No, I am being screwed around about it. A great job in theI in the medical field, supposedly. I was told they would place me in a job, also. Instead I will probably get nothing but a headache. They are starting to screw around with my money now and I don't know what to do? I am stuck, do I finish or not? Can I transfer credits, will they let me? Please I need some "good advice"... (AMADMOMMY)
Are you folks speaking of the infamous "leeching teams" in the graduate programs? I remember those well.
I feel like I am on punk'd and Ashton Kutcher is going to tell me it will be ok. I DONT KNOW WHAT TO DO
I too would like to join a lawsuit against the University of Poenix. If I had taken time to browse the internet before enrolling, I would not be out $3100 in federal financial aid. Why does the federal government still allow this so called university to provide finacial aid? I need help but don't know where to go to get it. Anyone have any ideas?
I wish I had done more research on UoP before enrolling, I have been surprised how easy the curriculum is, but when I got past the first 2 classes I got my first computer class and noticed the book materials are 15 years old. I feel like I have been sucker punched... I hope I can transfer to another school so I wont have to start paying on the loans right away..
I finish my Associate's degree from UoP in 2 months. To be frank, the courses were a joke. Most of the work I did in high school was more challenging.
I've recently been accepted to Drexel University in Philadelphia to finish out my bachelors. I cannot speak for others, but based on my own experience the UoP curriculum is outdated and doesn't truly teach higher tier material.
If you are enrolled at UoP, be smart, take whatever credits you have and transfer to a known university. The material covered in UoP's ASIT and BSIT do not teach or expose students to current industry standards.
There are many legitimate universities that offer online programs. Drexel, Cornell, Rowan, and Pen state are a few examples.
I have been attending UOP online for a year and a half. I can not speak for anyone else's experience, but I can speak for my own. I have worked just as hard as I would have worked if I was attending some traditional school. I have paid less money than I would have paid if I was attending a traditional 4-year school. I checked on the prices before I enrolled with UOP. The other schools I was interested in were $200 higher than UOP. I know many graduates of UOP-online who went on to get better paying jobs and better benefits. They had no problem getting those jobs. My own employer has already told me that when I graduate from UOP that he will gladly promote me. So, I feel bad for all of the people who have complained about UOP but it won't stop me from graduating from UOP.
I have been put in a situation with UOP were I will fight to the end to get my diploma sent to me. I followed the schools curriculum as set by my counselor. During my last class I was told I still needed a few undergraduate classes. I spoke to my counselor about the classes I still needed to receive my diploma and he specifically told me that I could complete my undergraduate classes at my local community college. I immediately enrolled at my local community college and took each class I needed within two semesters and a summer school session. When I completed my last class I sent my transcripts to UOP and was informed that because I was not an active student at UOP for the past several months, that I was going to have to re-enroll at UOP and be put on a new Version. Which means I have more upper division classes to complete before I can get my diploma. As you can imagine, I was LIVID. This system is unfair and a major scam. I did exactly what my counselor suggested and was not told that I would be on a new version when I returned to school. I have sent out two appeals so far explaining my situation and both have been denied. I will NOT stand for this. I will keep fighting until I get what I worked very hard for. If anyone knows of a class action lawsuit, I want to be a part of spreading the word of the true UOP. Please contact me @ epsolara@yahoo.com
My mother has been continuously harassed by a so-called UofP "student advisor". He even had the nerve to leave on her voicemail, "You're not avoiding me, are you?"
Please future students read all these complaints (especially ones like this one with so much detail) before making your decision. There are many traditional universities such as Ohio University, Depaul University, Harvard University, and Penn State that have online classes. With the exception of Harvard, none have a residency requirement. In addition, if you are an undergraduate you can take CLEP or DSST test to "test out" of classes. Many schools accept test results in place of classes which will save you thousands. Ohio University, in addition to accepting CLEP tests results, also have examinations you can take that are equivalent to college credit.
Be smart. Don't waste all your money pursuing a degree from a school that is in question. A few years from now do you really want a degree from an instititution that is "out of business" or has a reputation for giving degrees to any and everyone?
University of Pheonix is a joke. Plain and simple. The GPA is inflated, classes are easy, and the school is completely overpriced. It takes over $50, 000 for a Bachelor's degree. Campared with $25, 000 for a B.A from the University of Colorado. Do the math. I would place my associates degree from a community college above a Bachelor's from UoP.
Try this: Google "University of Pheonix scam" and you'll be amazed about how many websites are dedicated to complaints against UoP. Now google "(your local community college name here) scam" and I bet you wont even find one complaint.
Always be weary of for-profit education. Especially when the curriculum is questionable, the methods of instruction are not socratic, majors aren't technical, and when so many people have dedicated so much time to voice their anger against the educational institution, if you want to call it that.
I have been a student at UOP for 2 years and everytime i picked up the phone to make a call to a advisor, financial advisor, and anyone from there i never had a problem. What i find amazing is some of the complaints seem bogus, Do you not read the paperwork about "dropping out" or "withdrawing" ?
Just because they changed your financial aid advisor doesnt mean there is a "High Turnover" rate. depending on your area of enrollment and the load is how they determine who your advisor is.
As far as emails go. I use 4 different email services (yahoo, gmail, isp, hotmail) evertime i received a email from UOP it went into the "Junkmail" folder...Does that mean its their fault? does that mean they are a fraud?
Some of you have legitimate complaints but then you have the ones who messed up and failed out of a SIMPLE ONLINE CLASS and now you want to file a complaint like its UOP fault...
this is SAD...
Their finance department was the least helpful I have ever experienced. Their in house collection agency was the rudest ever. I took one class there (cost $2, 000) and made payments to them to pay for that class. I was told my account would never go into collections if I continued to make regular payments, which I did. Well before I could make my last payment the UOP transferred it out to another collection agency who harrassed and yelled at me for not paying. No one would listen to me either at the UOP or the collection agency as to my payment plan or that I had been making regular payments. After such a horrible experience with the "learning teams" and the payment process I would never go back there again!
I also have very similar situation with the UOP financial aid depatment. I am absolutely in awe as to how they handle these things and would like to join a class action if available please let me know any attorney information I have documentation as well.
What Bernard is saying is correct. Employers do not look favorably upon UOP Degrees. I've sat on many interview boards for my organization and those UOP Degrees are a dime a dozen. If I interview 10 UOP graduates and one Traditional University graduate for a certain position, I will always look more favorably upon the person that attended the traditional university. Don't get me wrong, my hat is off to all those that have attended UOP and received their degree, but I would rather hire someone that sat in class for 4 years. A UOP degree is great if you're in an organization that requires a degree for advancement, but not great if you're just starting out in life. More and more businesses have added to their job advertisements "APPLICANT MUST HAVE ATTENDED AN ACCREDITED FOUR-YEAR UNIVERSITY OR COLLEGE", or some even state on their job advertisements "UOP GRADUATES NEED NOT APPLY."
I have to say that I have been enrolled with UOP (axia) since Sept 08'
I havent had any problems til here recently. I have made all A's so far and yes I do read and study my materials. The class I do have now, I cant make a passing grade and I do the work properly. Its frustrating. But I do honestly try now I fear of failing the class and having to pay out of pocket which I can not afford. I am thinking of going to a traditional school. This way everything is good and there is not confusion or crap to have to add stress to our everyday lives as is. I just wish all the best in whatever they may have to deal with, dealing with UOP.
University of Phoenix: Unfair charges of fee's :
I faxed in my official withdrawal form, (being within my time frame to do so) I was unable to reach my Financial Aide Counselor (whom I've never spoken to before). I left numerous messages over the course of 2 weeks. I tried email, contacting other people in the department, and even left multiple messages with her supervisor requesting a call regarding an important, time sensitive matter. Nothing, but now I owe 1947.50 for a 1 credit course and only attended for less than 10 days. Then I was sent a letter stating that I was certified for 15 credit hours. I need to pay for these classes. So, the refund policy and withdrawal policy is useless. I don't think that the University will continue to scam students. Surely, there must be a class action E lawsuit in the making, let me know if so @ rddd111@yahoo.com
The University of Phoenix is a huge scam! They went through the enrollment process so fast, I should have known something was up. After I started my classes, which, by the way, were completely useless and not needed for my field, I was notified that there was a problem with my financial aid. They told me to fax in my tax return for 2007 as well as my husband's. So, I did. Not good enough. They needed a letter from my tax preparer. Not good enough. Now, I'm told that my husband will have to amend his filing and I'm withdrawn from classes until this is done. In the meantime I owe them $400 for two weeks of classes. Absolute BS. Had I known before I started classes that there was a problem, I would have never started them! They are the ones who rushed me into starting my classes. They are the ones who told me my financial aid had gone through. Not my fault. I do not see how they can consider my liable for any of this, since I simply did everything they told me to do. I am not paying them, and I will get a lawyer if neccessary. By all of the complaints I have read against them, I'm surprised there is not a class action lawsuit against them. Maybe my lawyer will be interested.
Any luck on this lawsuit I am also in the process of trying to find a lwyer to deal with my issue. I am being charged over 3000.00 for a class that i was told I "had to enroll in or I would be dropped" the same day I enrolled I recieved a letter saying I was going to be dropped for not paying tuition so i stopped attending class. I called sallie Mae who informed me that UOP sent back my tuition money to them. TodaI spoke with an ### named jason who when i told him "look I'm just trying to get in school and get an education" he told me "well guess what your not getting back into any school till you pay us our 3000 dollars.