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On the day of my eighteenth birthday, I was contacted by a Ms. Patricia Takahashi, an enrollment counselor for the University of Phoenix (“UoP"). During a phone conversation, Ms. Takahashi told of endless possibilities that a UoP degree would provide for my future. While I did not have time to attend a traditional university at the time, I thought it could be a possibility that I would be able to make time to attend the UoP, especially since Ms. Takahashi promised that the UoP's schedule would work around my schedule. Therefore, I stepped away from my guests, there to celebrate my birthday with me, to complete the application process with Ms. Takahashi. After a few days, I was notified by Ms. Takahashi that everything looked okay at which point she gave me an intended “start date" for my course.
A few days after this, I called Ms. Takahashi to notify her that unfortunately, I did not feel it was the best time for me to be attending college. Being that my personal life is just that, personal, I simply told her that several unfortunate events had made me feel that it was not in my best interest at to pursue a degree at the time. Over the next several days, I spoke not only to Ms. Takahashi, but also with her supervisor, discussing the possibilities of a later start date. During these phone conversations, my personal matters were pushed aside as mere insecurities, and both Ms. Takahashi and her supervisor told me that if I did not continue with my degree now, that I may never be able to get it. They told me of how my decision not to continue with enrollment in the UoP could ruin my future, and limit my possibilities. These conversations only added to the confusion that was my life at the time, just having graduated from high school, finally turning eighteen, on top of all of my other personal matters which I was dealing with at the time including divorcing parents and the death of a very close relative, I was truly in a vulnerable state of mind. The UoP took full advantage of this vulnerability and through their deception finally persuaded me to continue with enrollment.
Finally, my intended “start date" rolled around, and I was able to login to the “classroom", at which time I found myself to be utterly disappointed. It was nothing of what Ms. Takahashi had promised, what I expected to be an exciting, learning filled, educational environment, turned out to be nothing more than a glorified social forum, an online message board. Though anyone with a basic knowledge of the web and access to a bulletin board script could create a better environment, I at this point decided that I would not be hasty and immediately withdraw from enrollment, but would give the university a few days, so that I could see how “class" was conducted.
After observing for a few days, it became blatantly obvious that this “learning environment" was nothing of what I was promised nor was the schedule as flexible as promised. I therefore called Ms. Takahashi immediately, less than one week into my course, to let her know I wished to withdraw. I was assured that withdrawing so early in the course would not impose any financial obligations other than that of possibly a few minor application fees, none of which would be exceedingly large.
Months later, I began receive statements from the UoP stating I owed an outstanding balance of $1012.25 a sum which I felt was inaccurate to the actual amount of time I spent enrolled, especially given the fact that their services were drastically misrepresented. I sent letters disputing this amount but was told they are never received even though they were sent certified mail. A collection agency, RP Solutions called my home on numerous occasions and gave relatives information regarding this alleged debt demanding it be paid, I am still shocked they were so freely able to give out anything that could be my personal information. I then began receive threats of my credit being effected, I spent months battling this getting no where, and finally gave up on the cause. Recently I received a credit report, and sure enough the University of Phoenix is on it.
After months of fighting, I had pushed this aside as a losing battle, that is, until their name showed up on my credit report. I decided if I can't do anything else, I can warn others who may consider enrolling in the University of Phoenix and advise them to be very careful with what they believe. I cannot use the word liars in regards to the faculty of the University of Phoenix, as that would be an understatement. Make your decisions wisely and don't get ripped-off like I did.
The complaint has been investigated and resolved to the customer’s satisfaction.
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http://central-northern-western-arizona.bbb.org/WWWRoot/Report.aspx?site=30&bbb=1126&firm=37001814
We are going to try this next. BBB shows all complaints as resolved and also gives the person to contact
Business Contact & ProfileBack to Top Business Name: University of Phoenix Central Administration
Business Address: Office of Dispute Management
Mail Stop AA-S401 4615 E. Elwood Street
Phoenix, AZ 85040
See the location on a Mapquest Map
See the location on a Google Map
Original Business Start Date: 4/1/1986
Type of Entity: Sole Proprietorship
Principal: Tondra Claiborne,
Phone Number: [protected]
[protected]
Email Address: Tondra.Claiborne@phoenix.edu
BBB Accreditation: This business is a BBB Accredited Business
My daughter was on bedrest during a high risk pregnancy, did all the right paper work but they are still harassing her.
I would like to join the class action lawsuit. Let me know what you find out from your attorney. I am a little worried about a retaliation effort by UOP since I am a current student but retaliation should not be tolerated.
I can relate to your case. I have been receiving bills from loan companies/agencies that I supposebly signed up for loans that I didnt sign up for. I deal with two loan companies for all of my student loans and two companies have sent me bills that I have never heard of. I contacted both companies and told them the situation. The only thing that I can think of is whoever my finanical aid advisor was (which it changed, they seemed to have a high turnover rate) signed me up for loans that I didnt approve of in order to have me enrolled in their college. I dont know if they had certain "kick-backs" with these companies. When I was attending the University, I had tried conacting my financial advisor mulitiple times and they never called me back.
It is interesting that you mentioned your ADHD because I also have ADHD and I was never told about getting consideration for my disorder. UOP seems very fishy. I am starting to wonder how many people are actually in our situations.
This guy has no clue, he is a former employee who was probably fired for not doing his job and is bitter. I can waste time here pointing how many holes are in his story, but it really is laughable. There are so many employers that pay for std's education at UOP, that his claims are ridiculous.
Learn to spell dude
I have been attending The University of Phoenix since 2007. At first it was great and then I did not pass The Action Research Class. My financial advisor told me to pay 1, 455.00 money I did not have so she decided to write it off and a 0 balance showed up. Now, I have taken my next to last class and have not heard from my Academic Advisor or Financial Aid Counselor and I need to take my last class, but I owe $199.40. This is a bunch of ###. I wish someone would file a Class Action Lawsuit against this school. It is time for UOP to stop using people when it comes to financial aid. I hope someone opens their eyes and help us poor people. Could someone please call me at [protected]. I am under alot of pressure because of this. Thanks
Yes I would be I've gotten the run around from huricane Ike. One class let me take an incomplete yet the other did not. They also did not give me any lead way two weeks before when my niece past away and i was out of town for the week. I do not feel that I am getting my money worth in this school. They really do not help you they just ask questions. When you ask them a question you get told to look back over your work.
Bernard,
I just signed up with these guys (uop) on the 9th of this month. I already did all the paper work and just faxed over my verification of tax forms (transcript of 2007 taxes.
But, now that I read all these complaints, I dont wanna attend this school!
I havent started class yet. My 1st day will be on the Oct. 20th (Monday), am I able to cancel everything without penalty's. I still wanna get my FASFA through a diff. college, so if I do cancel is it considered DROP OUT or WF (withdraw)--I think... ?
Please try to write me back asap.
I already left a msg for my rep to call me back so I can cancel all...
Thx.
Julie Chavez
I’m absolutely outraged by the way my financial aid has been handled by this University. I have attended this school for a little over two years. Upon time for my second term loan, I had continuously called the financial aid processing center, financial and academic advisors several times a month for at least 6 months to inquire about my second term loan. Each time someone would tell me that the funds would post sometime that month. Finally, all of the financial aid was released at the end of the seventh month. As a result the school applied the funds to all of the charges on my account and issued an excess funds check to me right as I was about to take my last class. Then two weeks before I finished my last and final class the school initiated a return of some of the funds back to lender and billed me. Now I owe the lender and the school. Worst of all I can not get my degree until the account is cleared with the University of Phoenix.
I took two classes from University of Phoenix and then found out that my employer would rather I had a degree from some other school. I went to a local University to enroll but I was short on Financial aid because the University (I use that term loosely) of Phoenix had not returned the money that was disbursed to them. They got financial aid money after I withdrew from the school. I keep calling my financial counselor at Phoenix. He just won’t answer his phone nor will he return my calls how convenient for them. Looking back the only time I actually talked with him was when my bill was coming due and he wanted to make sure they get paid. They also are charging me for a class and books after I withdrew from the school. They are a waste of time, MONEY! They are a joke!