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iFIT Health & Fitness
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2.5 58 Reviews

iFIT Health & Fitness Complaints Summary

22 Resolved
36 Unresolved
Our verdict: Engaging with iFIT Health & Fitness, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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iFIT Health & Fitness reviews & complaints 58

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10:39 am EDT
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iFIT Health & Fitness bad service and parts

I could relate my experience about the quality of their products and how they say that if I return obviously defective merchandise (an elliptical track wheel that was not cut round) they will charge me shipping both ways plus a 15% restocking fee. A restocking fee for defective equipment that they should have seen before sending - how hard is it to see a wheel has a flat side from bad manufacturing?

More importantly - look at their better business bureau rating! Look at the number of complaints... It's staggering. http://www.bbb.org/utah/business-reviews/exercise-equipment-dealers/icon-health-and-fitness-in-logan-ut-2000054

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UweEllinghausen
Pacific Pines, AU
Sep 06, 2012 9:15 pm EDT

Two month ago I ordered a couple of replacement parts for my NordicTrack 7000R. I was told it will take about two weeks to get the parts from the US.

After four weeks, I was told:

"The parts are on order still waiting to receive shipment from the U.S, I believe we are getting a large shipment in 2 weeks"

I e-mailed again two weeks later and received the reply:

"I have just chased up with my warehouse manager, it seems there was a delay in the U.S & parts are leaving there shortly we are getting by air freight so they should be in Australia & clear customers within 14 days, once again sorry for the delay I will be in contact as soon as we have them to send to you."

After another two weeks of waiting I complaint and I received this reply:

"I am sorry, I can only pass on what I get adviced, the U.S have been delaying us."

Since then, I have been waiting for another four weeks without any news about my order. As a matter of fact, Icon's Sydney office is not responding any more.

This company is a joke. They don't have any customer service. I know for sure that I will never again buy a product from them.

By the way, about two years ago it took them about two month to supply two little bolts (to tighten the belt). There seems to be a habit of non-performance.

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C
6:22 pm EDT

iFIT Health & Fitness Poor service

I have had my Nordic Track Treadmill for 15 months, and I have had to call for service at least 5 times. Every single time I call UTS, I am on hold for a minimum of 20 minutes. Usually it is 30. People answering the phone in general do not have a clue as to what the problem is that I am describing, and this has resulted in them ordering the incorrect parts.

Currently, I am waiting for three parts: 1 I don't even need (they ordered the wrong part because they paid no attention to the problem description) - which is out of stock. One I do need - this is out of stock. One I need CRITICALLY for my treadmill to work - and I have no information on this. When I sent an email to their customer service department on the two orders that were out of stock, they very helpfully told me that the parts were out of stock, and that they had no idea when they would be in.

I will never purchase another product that uses this company for warranties. I will absolutely send a complaint to the BBB if I do not get some answers soon.

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Jizz
, US
Jan 08, 2010 10:23 am EST

I bought this treadmill and added the extended warranty. Several months went by and the thing started shocking me. I have moved it from one spot to the other and followed every suggestion they gave me. I have been promised since early Aug 2008 that a repair man would come to check it out. NO ONE HAS EVERY ARRIVED! Even after several phone calls and believe me they keep you on hold forever no one has shown up! One call I was in the queue waiting for 19 minutes!

I would never buy this again and will not recommend it to anyone! Poor service.

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6:27 pm EDT

iFIT Health & Fitness Don't be surprised if you cant get a provider to repair or maintain your machine

I have been a field technician for over 3 years now. ICON/UTS utilizes independent contractors to provide warranty and non-warranty service. It provides a very excellent income and the freedom of being your own Boss. I terminated income with a fortune 500 company to delight in this freedom. They are currently 8 weeks behind on my pay. Icon's contract with us sates that they will pay for a JOB 30 days after I invoice it. At that time they will send checks for a one week period. The checks usually come in on Monday or Tuesday. ICON was very excellent at keeping up with this. This was fantastic until about Oct 2010. I knew what to expect on a weekly basis and could plot accordingly. Now this has changed! Seems like it happened over nite. Must have a change in management. Some weeks the checks don't come in at all and when they do, it is way small. I may complete 20-25 JOBs in a week and only get checks for 5 or 6 JOBs. Now after several months of waiting for ICON to right this, my emergency funds are rapidly disappearing. They seem not to care and if a service provider complains, ICON will just terminate them. They are currently over $7500.00 behind on my pay. Same tale with our other Technicians (those who havent quit)..Hope ICON see this, their Management is asleep at the wheel. Don't be surprised if you cant get a provider to repair or maintain your machine. Customers pay huge bucks for this service and they should get it! Very Pissed TECH!

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10:23 am EDT

iFIT Health & Fitness stay away

We made an exercise room for Christmas, bought on 12/23/11 a Nordic Track treadmill.

The treadmill broke at the begining of March. After two months of using it, I was still within the 90 days of my return with Sears. However, I tried do the "right" thing and work with ICON and my warranty.

It is 4/27/11 and I still do not have a working treadmill and I have a "part" on it's way.

We have talked with Sears for a replacement/exchange. But now we are out of the 90 days and it is in Nordic Tracks hands. When I talk with Nordic Track - they say they only deal with replacement parts and repairs.

Very Very unhappy with my purchase!
Thought I was buying a quality product from a quality company.

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SearsCare
SearsCare
Chicago, US
May 19, 2011 9:39 pm EDT
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To unhappyark,
I want to apologize for the delayed response to the situation with your Nordic Track treadmill as I just came across your post. I so sorry for all the trouble you are experiencing with the ongoing repair problems. From your writing I can see that this has been a source of great frustration for you and your family and we would like to assist.
My name is Laura with the Sears Cares Escalations team and we are a single point of contact for escalated concerns. At your convenience, please contact my office via email at smsupport@searshc.com so we can discuss your experience. In the email, please provide a contact phone number and the phone number the refrigerator was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (unhappyark) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Laura D.
Social Media Moderator
Sears Social Media Support

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T
9:49 pm EDT

iFIT Health & Fitness Sold me a treadmill that doesn't work

I recently purchased a Proform treadmill in Jan. It was delivered in Feb, and after using it once, it would not turn on. I called Proform and they arranged a technician to come and fix it. He ordered parts. I waited another two weeks, and it shutdown after 1 use. I again called Proform and a technician came to my house. He said it needed a new motherboard, so I waited a week or two for new parts and after 3 new motherboards, it doesn't work. The technician came again and replaced the entire motor and other parts today, and it still wont turn on. I called Proform and they told me they will not replace the treadmill until they have more money invested in fixing it than it would cost them to replace it! I have been paying payments for this treadmill which was $2000.00 since Feb. and Proform/ ICON fitness has offered nothing except to repair the treadmill. Their customer service is awful and I would not recommend purchasing anything from them. This treadmill is obviously a "lemon" and Proform cares more about maintaining their profit than committing to making things right with their customers.

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4:42 pm EST

iFIT Health & Fitness Delivered to the wrong address - lost sale b/c of Awful Customer Service!

We bought a machine from ICon Fitness and waited for delivery, only to find they delivered it the wrong person, wrong city, wrong everything. Mistakes happen - I was understanding. However, after discovering their mistake, I couldn't believe the lack of help given to me from their customer service department. Everytime I called "customer service", I was put on hold for a minimum of 40 minutes each time. Each department I spoke to told me I needed to speak to another department. They took a message and I've YET to receive a returned phone call. No one seems to care. No one is willing to help. As a result, we canceled our order and will order another brand that receives high customer service ratings. I wonder... if I had this much trouble just trying to get the machine delivered to the correct house, how much more trouble would I have had if it ever needed a repair? No thanks, Icon health & fitness. :(

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RichT54
, US
Jan 29, 2010 5:40 am EST

I have had to place 2 orders for replacement parts for a treadmill. The first came to $3.81, and after s/h the total was $18.26 -including state sales tx. The second order came to $2.35 and after state tax, s&H, and shipping tax (?) it came to $19.68. The first order was sent through the mail, in an envelope. I haven't received my second order yet, but it is small and will probably also be sent in an envelope.

Their reasoning for the exorbitant s&h is: it pays for their overhead. They would rather charge a high handling rate than price their product higher. They also have not answered my two e-mails questioning shipping tax. I have never had to pay shipping tax before!

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DrTarheel
Sandy, US
Aug 29, 2012 12:44 pm EDT

Their shipping fees are exorbitant! Cost of part before S&H, $117; after S&H, $149. $32 to ship a controller board and it took nearly 2 weeks to get to me, and I live in the same state. I couldn't go to someone else, since it is a proprietary part for their treadmill. This was after waiting on hold several times, once for 67 minutes, never getting a representative. Eventually, I was able to order via Chat online, but why offer a phone number if nobody answers it? I will never buy exercise equipment from this company again.

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K
9:34 am EDT

iFIT Health & Fitness Don't purchase

I purchased a NordicTrak treadmill from Sears and also purchased the extended warranty from UTS. This company is absolutely awful to deal with. My treadmill is not working properly and needs service. I was on hold for 45 minutes only to get disconnected. Called back and spoke to a very RUDE representative who transfered me and currently I am on hold again (27 minutes and counting). The same thing happened to me over two years ago. Nothing has changed. Once you're able to speak to a representative, it takes forever to get service. Very surprised at both NordicTrack and Sears for having any relationship with this company. Do yourself a favor, don't buy from any of these companies. It's not worth the aggravation.

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12:42 pm EDT

iFIT Health & Fitness Broken with no service

My ACT Elliptical broke after less than 100 days. Serviceman showed up at my house with his 5yr old daughter two weeks later. Reports the repair is major and I should request an exchange. Several calls to ICON Health and Fitness results in nothing but pass the buck and broken committments (someone will call you back within 24hrs). I happen to know that both the founders and current CEO (Scott Watterson CEO and Gary Stevenson) are well respected men in their church and must obviously be unaware of how their company treats the public and their customers. Should be, but obviously not "fair in all my dealings with my fellow man".

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kellyswan
, RO
Jan 17, 2014 8:54 am EST
Verified customer This comment was posted by a verified customer. Learn more

One other big players in the league risk factors for chronic disease it should be in the list a virgin problems recognized by GOJI ACTIVES along with smoking alcohol Bay City and don’t but if so the mentioned the UK government does have policies on sunshine vitamin D but sadly there is a mistaken all they don't work the result.

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Norman
, US
Jan 19, 2013 2:40 pm EST

I have items on Craigslist for sale and was contacted via email displaying as Brewster Health and Fitness and they wanted to buy some things and equipment from me. I was sure that it was a big company or fitness center. Unfortunately, they scammed me and disappeared.

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mmdwhalen
Chester Springs, US
Dec 18, 2013 7:12 pm EST

I am having the same problem with my Proform Treadmill! It has been broken since we got it 11 months ago. I have called and the rep goes through the run around and finally says, Oh the problem is blah blah blah. I'll send out the part. That has happened twice now. Each time I have to take the machine apart, which is no easy task. It is broken for the third time. Each time we use it for a couple of times it breaks. Now that it is winter we are starting to use it again and of course it breaks. At this point I want the thing out of my house. It is obviously a "LEMON" but the reps are giving me the run around again. I just filed a complaint with the Better Business Bureau today. Hopefully, they can get results!

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NordicTrack
Logan, US
Nov 10, 2010 10:28 pm EST

Dear Customer,

My name is Brady and I work for Icon Health and Fitness. If your issues have not yet been resolved, please send me an email at onlinesupport@iconfitness.com. Please include your phone number and serial number so I can pull up your service file. If anyone else needs assistance, feel free to send me an email. I am eager to lend a hand!

Thank You!

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1:56 pm EDT
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iFIT Health & Fitness TECHNICIANS NOT PAID

I have been a field technician for over 3 years now. ICON/UTS utilizes independent contractors to provide warranty and non-warranty service. It provides a very good income and the freedom of being your own Boss. I terminated income with a fortune 500 company to enjoy this freedom. They are currently 8 weeks behind on my pay. Icon's contract with us sates that they will pay for a job 30 days after I invoice it. At that time they will send checks for a one week period. The checks usually come in on Monday or Tuesday. ICON was very good at keeping up with this. This was great until about Oct 2010. I knew what to expect on a weekly basis and could plan accordingly. Now this has changed! Seems like it happened over nite. Must have a change in management. Some weeks the checks don't come in at all and when they do, it is way short. I may complete 20-25 jobs in a week and only get checks for 5 or 6 jobs. Now after several months of waiting for ICON to correct this, my emergency funds are rapidly disappearing. They seem not to care and if a service provider complains, ICON will just terminate them. They are currently over $7500.00 behind on my pay. Same story with our other Technicians (those who havent quit)..Hope ICON see this, their Management is asleep at the wheel. Dont be surprised if you cant get a provider to repair or maintain your machine. Customers pay big bucks for this service and they should get it! Very Pissed TECH!

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6:53 am EDT

iFIT Health & Fitness have had nothing but problems with it

I purchased a Viewpoint 3200 about 4 months ago and have had nothing but problems with it slipping to the point of all the adjustment has been max out. In addition the TV has never worked. It has been on back order going on 2 months. If you can get UTS on the phone they usually are helpful.

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1:13 pm EDT

iFIT Health & Fitness Charged $25 to register equipment

I plan never to buy from ICON again. In January 2010 I bought a five fitness machines for a home gym. Two of the items were made by Icon, a Freemotion f5.6 Strider & Freemotion TT30 treadmill. I used the strider for the first time in May and noticed that it was not operating correctly. I called the service number and was told that I would need to pay $25 to register the piece before they would fix it. I was told that this info was clearly documented in the user manual - it is not! So buyer beware...this is a company that does not value customers after a sale.

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6:59 am EDT

iFIT Health & Fitness I have actually cried in frustration at this company

My husband and I purchased a Nordictrack treadmill at Sears several years ago. We were told at the time that UTS was the only choice for warranty coverage. We purchased the extended warranty and have made the mistake of extending it since then, because we wanted good coverage. It has been the very worst customer service, bar none, for any product we have ever had. It reaches comical proportions. We typically wait 3-4 months for repair work; we often receive the wrong parts from UTS (which have often have been backordered for many weeks), I was once accused of being difficult by a rep for expecting the repairman to show up on the day he was scheduled. Last year, we were promised a free extension of warranty due to such a long wait for service. When I called to inquire why we had never received the paperwork confirming this, I was told everyone at UTS had "received a memo" that these arrangements would no longer be honored, and would be rejected RETROACTIVELY. We were offered a "very nice floor pad" in place of a warranty extension. That's laughable, since we first called about my most recent repair concern on 11/03/2009, and we are not scheduled to see the repairman until 03/02/2010 at the earliest. Our treadmill was left in pieces on the floor by the repairman, so what good does the floor pad do us? There is no guarantee that UTS have sent the correct parts this time, and they don't feel burdened by this issue at all. If they send the wrong parts (like for instance, for a machine I owned many years ago), they have no problem making me wait ANOTHER 6 weeks for ANOTHER part. No consideration for the customer whatsoever.

I have never posted a negative comment online about any company, ever. I have actually cried in frustration at this company, and felt compelled to write this review. I tell everyone who asks me about treadmills to NEVER buy anything which requires UTS coverage, and explain in detail why. They are the WORST company we have ever dealt with, for ANY kind of product.

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8:21 pm EDT

iFIT Health & Fitness Stay clear of these guys if you value your investment in time and money

These guys don't hold to the conditions of their own contract with customers. UTC has miserable phone receptionists... rude, apparently ill informed and well...you see the deal. Difficult to reach...if one is successful at all.

Dishonest in my opinion. Stay clear of these guys if you value your investment in time and money.

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Very Much Pissed Off
Muskegon, US
Mar 25, 2011 10:00 pm EDT
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UTS is a rip-off! They act like they are providing a 'free' service to you when in fact you have purchased a service agreement. You already have my money so do the job! I still have a few more machines to purchase for my in-home gym and I WILL NEVER PURCHASE ANOTHER ONE OF UTS's SO CALLED SERVICE AGREEMENTS!

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6:00 pm EDT

iFIT Health & Fitness Huge delay in getting service (have not yet received)

Summary: Huge delay in getting service (have not yet received), rude customer service. They take you money for the warranty but don't want to follow through on providing the service. Rating should not be "Please Improve" because I feel no need to be civil with this company after the treatment I have received.

Details:
I got a Nordic Track Treadmill from Sears and bought an Extended Service Warranty, which is serviced by UTS. This has been the most annoying and unhelpful company ever in getting service on a warranty.

I called over a month ago, and had the hassle of not being recognized in their system even though I was looking at the receipt with my warranty information on it. After that was figured out no thanks to them, I scheduled service. They wanted me to give them the details of what was wrong and then diagnose it over the phone without ever having seen it. Then, they would ship out the parts, which were on back order and took half a month to get to my house. AFTER that, I was expected to call the local sub-contractor to get service. The local sub-contractor came in the beginning of October and realized they had diagnosed the wrong thing and ordered more parts from UTS. That was in the beginning of the month. It is now almost the end of the month and I have yet to receive three parts that are needed. This is over a month since I first reported the problem

I have been very persistent in following up, and have received rude or flaky customer "service" every time. They would tell me parts shipped that day when in fact they had not. They would give me no ETA for when they could ship those parts. In fact, one woman would not hand me over to her supervisor after I told her I wanted to speak with them about the fact that it was over a month. She had the gall to tell me I should cancel my plan.

Is this what UTS wants? They take your money and run. Nordic Track and Sears, both of whom I used to respect, should be ashamed of handing its warranty plan over to such an irresponsible corporation.

Sorry for the lengthy note, but I hope this convinces customers to change their treadmill buying habits. Do not get a Nordic Track because it will have problems in a year, and you will not get any service on it even if you pay for a service plan.

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Ahmed Eletreby
, US
Apr 11, 2016 12:07 pm EDT

I have the same problems with horrible company, I purchased extended warranty for my Nordic Track Elliptical instead of sending tech. to find out the problem they try to diagnose the problem over the phone, They told me they ordered parts for the repair one of these parts unavailable and now 31 day later I did not receive the part they told me arrogantly it could take 2 months for the part to arrive
Ahmed Eletreby

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12:27 pm EDT
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iFIT Health & Fitness poor quality

A year ago, after many breakdowns, my elliptical machine was suppose to be repaired. After starting the workout program the leg arm of the machine shot through the front of the machine, and I fell to the ground and was injured. My wedding had to be postponed, lots of medicle bills, and a year later I still have a broken machine, and the run around from icon fitness and the "extended warr" (same co.) people. Since it seems very clear icon fitness does not want to take responsibility (although I do have an e-mail from the legal dept. Stating the techs are not trained who come to work on the equipement.) I want everyone to know...

Icon fitness sells under theses names...

Pic fitness, gold's gym home fitness, health rider, image, nordictrack, proform, reebok home fitness, weider, weslo, freemotion, and nordictrack health club equipment.

If you think you are buying one of these quality brand names think again! You are buying the cheap icon products, and their terrible customer service! I am looking for other people who have been hurt by this company for a class action suit.

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no more icon fitness
Neosho, US
Apr 04, 2013 11:44 am EDT

I have got a work out from the run around icon fitness have gave me poor service machine broke down injured medical bills customer service right i dont think so they have a customer service link to give you a warm feeling belive me you will have a warm feeling you will be burning mad

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5:29 am EDT
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iFIT Health & Fitness Service sucks

I've been getting nothing but rhetoric from NodricTrack/Icon Health. I have a Viewpoint 2800 treadmill that I bought directly from them, which at the time was listed on their website as having a lifetime warranty on the frame. Now, about 3 years later, my frame cracks, I call customer support and they take my report for a replacement. I send in photos of the break - which is unrepairable - and after "reviewing the file" claims that I am not covered and they will not replace it. Supposingly the treadmill comes with a 1 year warranty on everything other than the motor. I explained my side of the story, they keep referring me back to the written warranty that says nothing explicitly about the frame, and only states 1 year parts and labor. I know exactly what I bought, which apparantly was a bill of goods because I now have a $2000.00 boat anchor in my basement! My stupidity: I trusted Icon and clearly shouldn't have. This is my second NordicTrack treadmill (the first time they had to replace it 5 times because I kept getting damaged merchandise), and I will NEVER EVER buy another one of these again. And I suggest you all heed these same warnings and stay away from NordicTrack products . . . at least until the company begins to stand behind the products and begin to provide true customer service to their customers!

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9:30 pm EST
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iFIT Health & Fitness Defective Elliptical Trainers

My issue with the Icon Health Rider Elliptical trainer began the first time I used it. This was about a week after it was delivered and assembled in my home and about 2 weeks after the actual purchase. The problem was with the heart rate monitor and the LCD screen on the console. Neither were functioning properly and I called the toll free number for service immediately.

Each and every time I called the toll free number I was immediately put on hold and after the first couple of times of waiting more than 20 minutes on hold, I realized that there was no way to get through to a live person immediately and you basically have to use the call back feature that they have. If you need service, don't waste time on hold because they basically don't ever answer calls - you need to leave a message for them to call you back at THEIR CONVENIENCE. This would usually happen in a day or two after the message is left. So anyway long story short: I told them the problem, they sent a part, 2 weeks later I received a part, not all the parts just one, so I called back = they said the other part was on back order, after multiple calls and TWO MONTHS - I finally received the part that was needed. Then I call the repair guy who does their installs - the part that I waited 2 months for has an identical defect. I call the store that I bought the unit from to come take it away and I want my money back - after much wrangling I agree to let them replace the unit with a new one. So now the new one shows up and IT IS ALSO DEFECTIVE and the delivery tech says the following. OH YEAH, I've seen alot of these - at least 8 in the past couple months with the SAME PROBLEM. At least the store was good and did refund all my money [Sports Authority] but it was still a lot of wasted time and effort and I did not get in shape for my winter vacation. The total time wasted from original purchase to final removal and refund was exactly 11 WEEKS.

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Fobra
Richmond, US
Aug 04, 2010 12:59 pm EDT
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It's unfortunate you had to experience this, but let this be a lesson learned: you buy cheap equipment, you can't expect a lot out of it nor the company that makes it. We experienced the same thing with a proform treadmill, thing was absolute trash. Decided to go to a specialty fitness store, WAY better quality and much better investment, yeah we paid a lot more for it, but it is well worth it.

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3:33 pm EST
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iFIT Health & Fitness worst customer service that I have ever had the misfortune to experience

I wish to complain about the poor customer service of UTS. We own a NordicTrack treadmill and all I want to know is where to find an approved repair service for our machine. I do not believe it is under the service contract at this time, however, it would be appreciated if UTS representatives would be courteous and not leave me indefinitely on hold or cut me off while on the phone.

I have called UTS 6 times this evening, have waited ON HOLD for about TWO hours, and have even left my number for them to call me--which someone did, but then put me on hold again and then cut off after so long a time lapse.

The last time I called this evening, after the long period on hold (and thinking I would actually GET someone to help me--the company's automated answer was to tell me they were "closed" for the day.

Good ruse! Get the customer to stay on hold LONG enough and then you can be closed for the rest of the evening and never have to deal with the inquiring phone call!

I find this company, Universal Technical Services, extremely poor in their handling of customer services, very rude in their phone etiqette and downright DISHONEST in the fact that they actually TELL the customer on the phone that "someone will help you..." and then they cut off the person's call! This is the poorest excuse for so-called "customer SERVICE" that I have EVER had the misfortune to experience!

SHAME ON YOU, UTS, for being so rude and dishonest! This is not customer service--it's customer abuse!

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Jsettle
, US
Feb 12, 2018 11:20 am EST

UTS is the worst of the worst DO NOT pay the extra $$ for any service plan. For Nordic track to continue with this and not take care of this - seeing the hundreds of reviews on line - speaks volumes about Nordic Track

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NordicTrack
Logan, US
Feb 26, 2010 6:54 pm EST

Kugano,

My name is Jesee with NordicTrack, I do apologize that you had such a difficult time trying to get in touch with UTS. If you need service and are out of warranty you can contact our dedicated service line at 1.888.366.7998. All they do is set up service, if you would like technical support please call 1.800.999.3756.

Or feel free to email me @ nordictrackcs@gmail.com
Thanks
Jesse Y

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iFIT Health & Fitness made me very frustrated

I have been waiting for a part for my Nordiac track treadmill for five months now. I talked to two supervisors one by the name of Brian and they assured me that they try to get me the part and if not they would credit me for a new treadmill. I have been very patient but five months is too long to wait for a treadmill repair and they donot want to credit me for a new treadmill. I don't know what to do.I am very frustrated!

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iFIT Health & Fitness do not stand behind their products

Have been dealing with uts for over 2 months. Have now been told motor is on back order for at least 2-4 weeks.Not only should people go after uts they should also go after the business that has sold them the unit.I have contacted sears which inevitably took my money but they say they are contracted with nordic track.The lady who answered the phone was from the womans apparel dept.When I explained to her who I was wanting to talk to she said it was know amongst sears employees that they were having a problem with nordic track.I then called sears national number where I was told they could not help me shouldnt they stand behind something they sell?

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vardanush galstyan
, US
Jul 13, 2018 9:49 pm EDT
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Don't ever buy their warranty, they don't help you so long, till your service expires, and their rude employees would tell you that your warranty has been expired.
At the time of purchasing my treadmill at Sears, my husband was not given a booklet, so I never knew that I had to keep my treadmill indoors, so the belt needs to be changed, they are not changing because it has not been indoors, it has been in the garage, they said that's not indoors, they must be kidding, they took my money and did no service, I am very frustrated from loosing my money and time...

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