Universal Studios
reviews and complaints

hi
• Iam a doctor from india working at All India Institute of medical sciences, New Delhi
• I had come to us to attend a conference in las vegas
• We wanted to visit los angeles and today we went to see universal studio (21/2/2012)
• while i was having my lunch at the hollywood grill at universal studio, someone just picked my sony camera (handycam worth 1000US dollars) lying by my side and went away. He threw my scarf tied to the string of the camera
• I lodged a complaint with the guest services and even informed the staff at Hollywood grill
• The authorities said only if someone returns it they will give it back
• If universal studio is charging so much entry fees why they are not having special security measures like hidden cameras especially at their eating joints and theaters
• This is shame for americans that they cannot take care of their guests. I will carry such a poor opinion about the administration in this country
• I want a written explanation for why they are letting this happen at such a premier place
• A survey must be carried out as to how many thefts are taking place at this place and what measures are taken by the agency handling the universal studio look into the matter and what do they do for the people like us for their loss. I think its mandatory to take some strict measures
• date of loss: 21/2/2012
• site : universal studio los angeles
• my email id : [protected]@yahoo.co.in
• my home address : S 205, GKII Ground Floor new Delhi, India

Anyone planning to go to universal studios Singapore BEWARE ! We were on holiday and decided to go, long story short after spending most of the day in ride queues we were in tha queue for the second time for the Jurassic park ride (first time we queued it broke down and we all had to leave) after like 2 hours we end up on the ride surely enough it fails and leaves us stranded in a raft for 2 hours while the brain dead staff try and get us out ! DO NOT GO TO THIS PArK ITs SHIIT ! I was furious went to management demanded a refund, they just say (after making me wait another hour) no refund you can come back tomorrow ... Wouldn't go back if elvis was there ! Disgrace absolute disgrace

This incident happened during our visit to Island of adventures theme park, Universal Studios Orlando. We had just finished our ride at The Amazing adventures of Spider-man, when while leaving the vehicle my husband realized that his wallet had somehow slipped out of his shorts pocket in the vehicle. We had just disembarked from the vehicle and before we could retrieve the same (it was just a matter of 2-3 seconds), the attendant stopped us and told that they would retrieve and hand it over to us. They informed over the phone to their folks at the boarding place and they retrieved and handed it over to us. We were very glad and thankful that we got it back. But our joy was very short-lived for $110 was missing from it. We checked our cards and found it to be intact. We were very deeply saddened by this incident and this changed our initial opinion of the integrity of the staff. The rest of our trip was marred by this incident.
I, especially, had a very good opinion of people here and this incident has shaken my belief a bit and made me realize that no matter which part of the world you are in, there are bound to be few such people.

this is not the first time my dvd player has been ruined by a new dvd! every time a dvd messed up my dvd player the dvd was a Universal Studios dvd! the dvd would just not play then i would try to put in another dvd that i know has no problems and it doesnt even read it! i am extremely angry with this and i want my money back! if anyone knows how that is possible let me know, thank you.

i bought tickets for my son and I to universal studios and islands of adventure, which included express passes, a "meal deal" package, and a "free" refill souveneir cup. we bought them a few months before our vacation. when you arrive you have to take your credit card and swipe it at a kiosk and enter a long confirmation #. my parents had bought the same package, and while my son and I had no trouble at the kiosk my parents did, they had to go stand in line to get their tickets printed. when we finally got to the gate my dad's pass was saying it was invalid and they would not let him enter. it took about an hour before it was finally straightened out. when we were done at islands of adventure we headed over to universal studios and my parents passes were scanning fine but mine and my son's were saying that out tickets had been reprinted and they would not let us enter. we had to walk back to guest relations where we were told our tickets had been reprinted at 3:30 pm (it was now 3:45pm) which would indicate that our tickets were being reprinted at the exact time we tried to enter universal. so had to wait for a supervisor to "investigate" the matter, which took over an hour, while we stood out in the heat. finally someone comes out and says it was just a kiosk malfunction which happens occasionally, and they would have to print us new tickets and express passes. when i told the supervisor we paid alot of money ($500) to come there and half our day had been wasted because of their computer errors she just shrugged it off, i didn't even get an appology. i'd like to know how a kiosk just spontaneously reprints my tickets anyways, when you have to swipe your credit card and enter a confirmation #. furthermore, the meal deal is a joke! there are only 3 locations in each park that you can use them, they are not well marked, they all have the exact same food which was really awful, and you have to wait in line forever to order. the souvenire cup is only eligible to recieve free refills at those meal deal locations as well, otherwise you have to pay for them. so all in all it's not worth it. on top of all this, we had to wait 2 hours just to enter the wizarding world of harry potter section, that doesn't even include the wait time to get onto the rides in there or to get into the stores which have a line as well, and the express passes are no good there. next time we will just stick with disney world!

I hired the movie 'Battlestar Galactica - The Plan' and the rating on the movie was MA15+ strong violence but when I watched the movie there were sex scenes, nudity and many naked women & men scenes. This should be included in the rating of the DVD. I was so disgusted by the amount of filth in the movie that my husband and I turned the movie off before it was finished and I will be telling all my friends and family that the movie isn't appropriate for people who don't want to watch a movie filled with sex and filth.

Yours sincerely

Chantell Sampson

Beware of any information that the customer support department offers you from the number for their tickets on their website. That number is [protected]. First of all everyone has different information about special ticketing (VIP, Express Pass, etc..) but more disturbing is an idiot supervisor or manager up there. After not getting a straight answer, I talked to the manager named Faith and she told me I could purchase a 7 days ticket. When I got to the park the offer expired and they wouldnt let me in. Needless to say, it ruined my trip as a flew to Florida for vacation and didnt have extra money to buy new tickets. The park officials said that Faith should have never allowed those tickets to be sold on the dates which she sold them to me. She sounded ignorant on the phone but I figured she was a manager so...

She is a stupid idiot and scammed me for over $500 and ruined my vacation. She needs to be fired. Call the park for real information as the site and the site's customer support doesnt have a clue.