Universal Services / Terrible Company with Terrible Business Practices

1 GTA, Mississauga, ON, Canada

Universal Services claims to be a reputable business for facility services (namely, laundering of floor mats and stock towels) but they are just a small business run by uneducated and unethical management out to get as much money as they can from you while providing the least amount of service they are legally required to do.

This company is riddled with unethical business practices both internally and to its clients. Firstly, if you are a client, you are most likely being ripped off. They have a sliding scale for pricing and won't tell you if you are being charged five times the price of the neighbour for the exact same service.

If you call in for customer service, the receptionists are terribly rude to everyone. They don't care what you have to say once you are locked into your contract. All they care about is collecting a bill from you and have zero time for customer satisfaction. They will try to lock you into a contract for five years or more and will continue to bill you for product you no longer need if your business needs change over the course of the contract term.

The route drivers make little more than minimum wage and have no desire to help you if you have any questions relating to your contract or service. They are often late and sometimes don't even show up on their scheduled delivery date (yet will still send a bill). If you ever go to the office in person, it's the epitome of a dump. Dirty establishment with sad looking people. Everyone dresses and speaks so unprofessionally and everyone has a terrible attitude.

If you are looking for facility services, look elsewhere. There are plenty of professional companies out there that place value on customer service and have friendly and educated staff on board - Universal Services is not one of them!

Feb 10, 2015

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