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Universal Rent A Car / Overcharge and Rude Service

100% 3
Contact information:
5400 Dixie Road
Avoid this company like the plague!!! I booked a car for December 13, 2008 and was picked up by them and taken to their office off the Airport site. I have compulsory auto insurance in BC and also additional coverage which covers rental cars. I presented my insurance card to the clerk and he said he never heard of this company and he refused to call the number on the card to verify the insurance. He would not allow my to take a car unless I paid for the insurance, which was not needed, because I was already covered. When I told him to call the insurance company, he said "I'm not going to do that". When signing the contract, I wrote on it "Signed under protest". He ripped it up and told me I was not allowed to add anything or make any changes. He told me that he would need a fax from the insurance company to verify insurance. I was on my way to a family funeral, so I did not have time to go back to the airport and get a different company's car. The next day, I contacted my insurance company, and they faxed the required info to this branch of Universal Rent a Car. However, I never did get a refund for the overcharge. I wrote a letter to the owner, but I received no response and no refund. In summary, I was treated extremely rudely and was overcharged for insurance which I didn't need. Even when the info was sent to them, they did not make the promised adjustment. Complaints went unanswered.

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