Q: In the Ontario Government Web-Site they have the Consumer Protection Act
18. (1) Any agreement, whether written, oral or implied, entered into by a consumer after or while a person has engaged in an unfair practice may be rescinded by the consumer and the consumer is entitled to any remedy that is available in law, including damages. 2002, c. 30, Sched. A, s. 18 (1).
This means that if I opt to "cancel" or rescind my agreement with them, they would in fact owe me approx. $500.00 as the damages are incurred by them not meeting their promise of price reduction.
FYI: Universal Power is now Just Energy.