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Universal Power


direct energy

Complaint Rating:  58 % with 26 votes
58% 26
Contact information:
579 Rogers St
Peterborough, Ontario
Phone: 705 7483771
A few days ago a Universal Energy seller come to my house and I foolishly gave him a copy of my gas and hydro bills when signing a contract. I am going to phone tomorrow(Feb. 28) to cancel but I have some concern about the information about our bill that he has now. Do you have any suggestions about what I can do about this?
Les Kranc
Complaint comments Comments (41) Complaint country Canada Complaint category Utility Services


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A  25th of Jun, 2010 by    0 Votes
In March of 2009, I started getting a charge on my Hydro One bill for Universal Energy. These charges were higher than the amount for usage. When I contacted Hydro One to find out what this charge was, they told me it was because I had signed with a third party provider. I hadn't signed anything with any body. So I contacted Universal Energy. They told me they had a contract, and that I had to honor it for 5 years. So I demanded a copy of the contract. They did send it to me. The contract is in someone elses name. Different account number. Different address. I brought this to thier attention, and told them to stop billing me imediately. They told me I would have to pay a sizable penalty to cancel the contract. I told them I wasn't paying anything to them. I called Hydro One and explained what was going on, and was told I would have to take it up with Universal. They were not going to do anything. So I only paid Hydro One's portion of the bill which resulted in my hydro being cut in December 2009. I had to pay the full amount to get it back on. I have since hired a lawyer who has contacted both Hydro One, and Universal. He explained the situation threatening court, only to get the same responce as me. So a suite has been filed against both. I have recieved calls from both. All I tell them now is, "Talk to my Lawyer, his phone number is..." The last 2 bills I have recieved are the real kickers. Universal Energy was changed to Universal Power, then to Direct Energy. If they are different companies...my lawyer will be busy. If they are not...then they will be scewing them selves cause they are strengthening the deception claim. I've paid over $6, 000.00 to them just so I can have hydro for my home. I WILL GET IT BACK! My lawyer says so. lol.

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