I live in Minnesota. After moving home over the holidays 3000 miles, an incident happened in Texas regarding my husbands mail. I had filled out, online, and paid for, the individual move so that only my mail would follow me. It did, however, the Cleburne, TX postal worker who is very familiar with the way our mailbox is set up, decided to not deliver any of my former spouses mail, and instead, returned it.
He claimed that if the mail overflowed he had a duty to return it. Accept, he never put it in the box. Our tenant whose mailbox right next to ours on the porch, is always over-flowing because our tenant is too lazy to come get it but the mailman NEVER holds his mail or returns it so there's something weak about that argument.
Then the excuse became: "Well, the mailman didn't see any furniture in the front rooms so he thought the house was empty." Really? In the past years there has NEVER been any furniture in the front rooms because it's a Victorian home and the front parlors are never used! He knows that from the previous tenants and previous owner so that excuse doesn't work either. (These are the excuses given to us by the Manager at the Cleburne, Tx Post Office.)
Hence, my former spouse never got any mail for 10 days. Bills, gifts, (it was Christmas time, etc.)
This meant him not getting valuable information and Christmas money, etc. My former spouse then accused me of making a mistake and losing his mail in the process. It took days to solve and the post office dismissed our complaint.
A valuable document I found among my papers I had mailed back to my former spouse. It was returned to me. I already put 6 stamps on it and now it had to be sent back to him again, as he was still waiting for it at the same address that was on the envelope.
The form I filled out online, can be verified. I have a copy of it. In the mean time, the returned envelope still needed to be sent so I went to the Roseville, MN post office on County Road C.
It had been years since I had been there, but counted on the friendly and helpful customer service I use to know.
When I got there, a fellow behind the counter, named John, (I had to ask him his name as he wore no ID), was rushing customers through, not making eye contact and making smart remarks.
"Wow, " I thought. "What happened to the crew?" A woman behind me, whispered to someone else "This place isn't as nice as it use to be...the workers are so rude..."
It was my turn, so I showed John the envelope and began to explain to him the problem. Before I could, he interrupted me and flatly stated, "Well, you filled out the form wrong.."
"No, I did not-" I started to explain again, he interrupted: "Well, I'm not going to argue with you, I'm getting a Supervisor."
"Good, " I stated, "that's exactly what I need you to do."
"Yeah, I knew you would." he retorted. And he wasn't joking. He sent me down to the end of the counter to wait. I waited 13 minutes. Still no manager.
"Do you think it will take much longer?" I asked, "I can't stay much longer." (I am a nurse and had to get going to a home care client who was expecting me.)
"Yeah, well I'll tell em again, " he said.
"Thanks, " I appreciate that.
"Yeah, I thought you would, " making it sound more like an accusation.
I began to study his body language for fear of him losing control.
"He'll get there when he can, " he said loudly, "they're busy you know!" He kept slamming things and raising his voice, continuing to rush his customers through, not bothering to acknowledge them even though it wasn't that crowded and he had time to be pleasant.
Two men walked out behind me while I was waiting and whispered to me: "Good luck dealing with these people, " they said, rolling their eyes, "it's not what it use to be."
All this time, a distinguished gray haired man, also working quietly behind the counter was taking it all in, though he said nothing.
He should have stepped in to help but didn't. He had no customers so not sure why he just stood there playing with receipts or what ever he was doing.
I asked John his name, (as up until then I didn't know it, )
"John, " he stated sarcastically, "Why?" he demanded.
"Because I need to have a chat with somebody." I answered.
"Yeah, I'll bet you do!"
I felt as though I was being bullied with sarcasm and John looked angry. He had no call to treat me or anyone else that way. He should be grateful he has a job.
That incident happened about a week and a half ago today during the afternoon. I hope someone handles this because bullying people and making them feel afraid to come back for questions or help with their mail is reprehensible. John shouldn't be working in the front. Really.