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United Readers Service review: Cancellation 51

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11:30 pm EDT
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I read several other peoples stories and it all sounds the same. These people are scamming you! I never signed a contract with them and never entered any so called drawing. They say I was entered in because I was preferred. BS to that! I went to get a car and my credit was very limited, so how the heck am I preferred when I have a very small limit on my credit. They'll take your money without you even knowing it and call you asking for all money up front claiming it to be a special one month deal in exchange for a 10% discount. Well they called me offering this month long deal from November 2008 to January 2009. Whats really scary is they had all of my information like my address and stuff. I was told that I could cancel, but am now told I have to pay $200 up front to cancel. So we reported them to our bank and the Better Business. I'm just getting sick of their phone calls calling me in important times in my life like just finding out the gender of our kid. Lets reveal this scam and make it known!

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The complaint has been investigated and resolved to the customer’s satisfaction.

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51 comments
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mskim2000
Afton, US
Dec 17, 2009 7:05 pm EST

I too have had the unfortunate experince with United Readers service. They call me at work which according to our company attorney that is a violation of my rights. I was really busy and not really listening closely when they suckered me into accepting those damn magazines. I too called and tried to cancel and got the same run around as everyone else. Our company attorney also stated that she finds it hard to believe that United Readers would prepay the publisher for the magazines. I think the united readers service should be shut down. The last time I looked it was against the law to scam people and it looks like they have been doing it since 2007, come on! enough is enough !

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Chrissy40
Weymouth, US
Dec 11, 2009 8:55 am EST

I also have tried to cancel with this company they told me the same thing i can't cancel because the already paid for the magazines, i can't afford these magazine's i don't have time to read them either i don't want them so what can i do about this company? please get back to me asap thanks from cpcarol40@comcast.net

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Magazine Frenzy
Anchorage, US
Dec 10, 2009 11:23 pm EST

I also am having problems with the one in Lakewood, Ohio. There were other things involved with who did the deal but it would not have been something I would agree on. I am also on the do not call register but the thing was that the call was made to my cell phone. I thought it is illegal to solicit on wireless devices. How did they get the number in the first place. The way I found out about what had happened was that I received bill from a few of the magazines requesting money. Well I always pay for my magazines with the order so that way they do not try to trick me in paying again. Some of the magazines that are arriving are not even anything I would order. I have talked to them but they keep saying I need to pay. I was not the one who ordered or talked to them. Now I keep getting calls and they have only once left me a message to contact them. I am very tired of the harassment calls. The money you will be paying for a magazine subscription is way more than you would if you ordered from the actually magazine. The magazines even give you extra incentives like buy one and send a few gift subscription to a friend. Why would anyone want to deal with these individuals. It all seems like a SCAM to me.

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Not drinking the kool-aid
, US
Dec 05, 2009 1:26 pm EST

Im having problems with the one in Lakewood.Ohio too. When I agreed to the deal at the end of 08 I agreed to the charge on my credit card.In Sept.of 09 they called wanting to up grade as she was selling her story I found it strange that she knew the rating on my credit score I found that to be oddand told her no when at the end my so called up-grade was going to cost me an extra 10.00 per month. A few days later I get the post card on this so called up-grade stating it would be 6 weeks for me to start receiving them. I called the Lakewood office and she acted dumb. I got in touch with my credit card and cancelled the auto charge. End of Sept. they sent me a bill due on Oct.1 sent check out Sept 25. They call on Oct. 1 wanting the money. Needless to say its been down hill with me and this collection service . They are totaly clueless as to who they are dealing with.

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Claudia Pullman
Freeman, US
Sep 10, 2009 10:10 am EDT

I have the same problem with this company. I tried to call them today and cancel and they told me I had to pay for 24 months on my 48 months suscription. I have a credit card that has now an interest rate of 21% (they say because of the Economy) otherwise I have great credit. I want to get rid of the card and the charges on my card. By the time it's all said and done I will have spent almost $2, 000.00 on magazines I almost have no time to read. I want to cancel and They tell me I signed a contract with them and they would enter me in a sweepstakes. Now I am stuck with paying this ridiculous amount for another 16 months. I am afraid if I try to cancel they will probably ask for more money or ruin my credit. I was really surprised that they called me anyway since we are on the DO NOT CALL REGISTRY. Doesn't that mean anything?

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pchtrh
Yreka, US
Aug 30, 2009 8:21 pm EDT

When they call you, hang up as FAST as you can! This is such a ripoff company! They use young sounding women and say they are in training. I was really duped! Patricia

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ihatefraud
Springville, US
Jul 09, 2009 9:36 pm EDT

I, unfortunately, signed up with this company, and now when I want to cancel, they say that if you aren't within the 10 day cancellation period, that you cannot cancel because they pay the magazines up front for the year. I had left an email on their website www.unitedreaders.com asking to cancel, but they claim that they never got it. I don't know what to do now!

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anonymous
, US
Apr 14, 2009 8:22 pm EDT

Terrible. Cited by the FCC in 2007: link here http://www.fcc.gov/eb/Orders/2007/DA-07-2062A1.html

United Reader Service Inc
aka Professional Readers Service
aka Commercial Readers Service
13400 Madison Ave
Cleveland, OH [protected]
phone: [protected]
web site: http://magazinesofamerica.com/
United Readers Service does business under many names

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lilnorwegian2
, US
Jun 15, 2016 7:01 am EDT

I had the same exact problem. Call and tell them to take your credit card off file cause they can not charge it after that. Also you can try cancelling that card and getting a new one as it will be a different account. They still will send you bills for it and may eventually send you to a collections department, I didn't get to that point. I called quite a few times, the same girl was quite rude and I finally talked the supervisor. The number I called was [protected] and I talked to Stacy. I was able to cut my order in half which also cut the payments in half and change the payment time to make it smaller by months. Hope this helps a little.

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brandym
, CA
Jun 15, 2016 7:01 am EDT

They are very rude, and they do not listen to and try to understand your complaints when you call the customer services line. I did not use profanity or anything else on the call with this particular woman, but I accidentally let the word 'idiot' slip. I wasn't speaking about her, but she STILL told me that my language wasn't going to be tolerated. I was completely furious.

I proceeded to call them back 2 more times and she is the only one who will answer the phone. I was not put through to her supervisor, and she did not help me resolve my issues. I strongly recommend staying away from this company. If you want magazines it's better to just order from the publisher directly. At least they will treat you with some respect.

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