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1.4 2063 Reviews

UPS Complaints Summary

202 Resolved
1849 Unresolved
Our verdict: With UPS's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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UPS reviews & complaints 2063

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6:43 pm EST

UPS delivery

We have had 2 different delivery delivered to somewhere but our home in the last 3 weeks. 1 Amazon replaced so we didn't have to wait on it to be tracked. The second one when tracked on you site by the tracking number shows it was delivered to a man at our address. There was never a ups truck at our address we didn't receive the package. Now we have to wait 8 days for it to be tracked down. We have been able to stop 3 packages at the ups site and picked them up there. But it's strange that the driver left our package with a man that was not my husband and not at our address and the driver didn't verify it was the correct address

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6:26 pm EST
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UPS driver

I would like to begin by saying I do NOT take pleasure in any complaint and try not to if at all possible. I assume that usually people are just having a bad day. However ; UPS is the delivery service my company has been using for years and this man does not uphold the standard that I expect of UPS .
December 11th at aproximately 5:50pm I was trying to get out of parking spot at a store called DXl Mens apparel In the parklane shopping center . This driver came around the bend of the street nearly hitting the right side of my Jaguar . I honked and he kept going parking in my blind spot abruptly. I then put it in reverse to try to back up and make room before I squeezed out of my parking spot forward. When I was in reverse he was a foot away walking past behind me into the men's store. He COMPLETELY ignored my backing lights and movement . I couldn't believe him. I'm certain he was about a foot away because my alarm sensor detected him. I rolled my window down and asked him what he was doing ?! and he continued by verbally assulting me and holding a intimidating posture. I re enforced my question and that I could have hit him with my car. He continued by patronizing me by yelling at me that I shouldn't be parked facing the opposite side of the shopping strip in front of other shoppers in the area ( parking any direction is common and allowed at this strip)in fact there is a sign about 2 hr park enforcement dedicated to people parking in the direction I was parked right in front of me. He kept an intimidating posture and fled into the store. The lady parked behind was in awe of this man and asked me if it were possible for me to move since he had blocked both our way of making any attempt to leave. I took a minute and made my way out. But not after taking his license plate number AJ9 0048.

-Josh Siguenza

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4:54 pm EST
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UPS delayed package delivery

I had a package sent from Nigeria on November 30th 2017 with a scheduled delivery date of 5th December 2017 and to be delivered at a friend's address in North York Toronto, but as i write on 11th December at 9pm, it is yet to be delivered. I called the care line [protected]) 3 times and the response on all 3 occasions was delay due to package volume around Toronto. Even after waiting on the line for 30 minutes to speak with a supervisor, i am unconvinced that the delivery scheduled for today will be done.

Unfortunately, the document in the package is urgently required for some government activity and i am at a loss for what to do. To say i am disappointed is to say the least. I hope this is sorted out quickly because i'm never going to use UPS again. One customer may not account to much but no one knows it all.

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3:13 pm EST

UPS dangerous driving!

I was sitting at my grandchildrens bus stop and just now saw a UPS truck FLY BY ME! I mean this guy was absolutely hauling butt and this is in a neighborhood with ALOT of little children and he FLEW right past where the kids would be getting off their bus in less than 3 minutes! This was at 2:59pm today, Monday, December 11th and he was going down North Woods Drive and I was parked at the intersection of Hickory Lane North and this is all in Semmes, Alabama 36575...I understand routes and deadlines cuz I was a delivery driver for a local company several years ago but THIS GUY NEEDS REPRIMANDED BEFORE SOMEBODY GETS HURT!

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11:52 am EST
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UPS driver/delivery

I have had nothing but problems with UPS. I have attached the lengthy delivery scheduling information where the "Driver" has been requesting day after day that the package be held at UPS facility which is not what I wanted or requested yet it is put into the system as "receiver requested" but that is a lie, I never requested that and the reason for my daily calls to speak to UPS Managers. The driver shouldn't be allowed to make a request for the receiver in which he has NEVER attempted a delivery. I filed a formal complaint on the driver on Monday December 4th because he came to my street (passed my house to next corner) and parked with a young lady in the front seat but never got out of the truck. I watched from my window for a moment but when I heard him start up the truck and still never came from inside, I approached the vehicle for my package where I had my online printout in hand and the driver immediately became very nasty, was belligerent and cursing stating he didn't have to get out of the vehicle to deliver my package that he didn't have it unless I provided him ID. I showed him my paperwork stating delivery was to be made and said by time you bring my package to door I will be back down with drivers license but didn't see why that was necessary since I did have my printout handy, upon which he again began cursing again saying I could be anyone in the building and that he now had the papers which he didn't return to me along with no written receipt from UPS. I told him I would be calling his supervisor and he stated that's his homegirl (ghetto vernacular for friend) its his hub he was not worried and that I would never receive my packages. I took a picture of his licence plate which is all I could catch as he proceeded to drive away on me and refused to give his name or badge number. The picture is fuzzy but I am sure you can make it out (88807-7A)I filed 2 complaints immediately one for refusing to deliver and the other for stating I would never receive any packages in the future. I was apologized to profusely and told I would get my packages next business day but have continued to get the same run around and blatant lies. Now after a whole week of not receiving my package due to the negligence of others I am being told their is a flag on my account that NO packaged will be delivered now or in future because a MAN is harassing the driver from my address. Again a blatant lie and not quite sure how they could get away with that as the driver has not been back to my address since that first interaction between himself and I on Monday the 4th of December so how is their now since Friday the 8th a flag on my address? This is malicious and will not be tolerated as these items came from my account manager at Wayfair who has also reached out to UPS corporate for a resolution to these shenanigans to which they also apologized and said I would have the package by Friday night without issue (I have also attached that email. I am in no frame of mind to now deal with customer service reps as they are all in cahoots with the company they work for and I am disgusted and quite frankly blown away by the process and malicious manner in which Supervisors have dealt with this as they should be able to see for themselves the disservice that is taking place here. This driver should not be an employee and the continued delay of my deliveries should be rectified in a timely fashion, having the flag removed. I do not understand how I could be told by Mangers all week also in email attached that my delivery would come Friday only then to be told there is a mysterious flag on an account for made up reasons that are clearly unacceptable. The only issue here is the driver he is not being harassed and quite frankly that is just another excuse being made instead of a solution given because it has been 6 business days that you have held my package without my consent which I think is theft of my belongings. I can be reached via email [protected]@flad.com or via phone [protected] directly to fix this issue your company has falsely created. My account manager would also like to be included on email as he has never experienced anything like this in his history of management. [protected]@wayfair.com. I thank you in advance for handling this and look forward to an expeditious resolution.

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4:21 pm EST
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UPS semi drivers

I was driving down Pritchard Rd almost to Cisco. One of your trucks came into my lane causing me to swerve and hit the curb. It busted two of my tires and two rims. I had to go spend $1200 to get my car drivable again. I understand this is a busy time of year but if I had not been paying close attention, me and my kids may not be here. Luckily our lives were spared. However, I live on a very fixed income and don't have a ton of money just sitting around. So guess what my kids get for Christmas 2 rims and tires for my vehicle. I have lived on Pritchard my whole life and have never experienced the carelessness of the drivers this year.

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10:59 am EST
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UPS delivery 1z6y295r0398925699

This package arrived in Edison on 12/3. It was out for delivery a couple of times, but never made it to my porch. No signature is required. Last update was yesterday "in transit". Never saw this update before. Do you think you will ever make it to my house? It arrived from California to Edison quicker that you can get it from Edison to Sayreville. Called your Customer Service center. The man who could barely speak english was no help.
1Z6Y295R0398925699

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10:04 am EST
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UPS missing packages

Tracked my packages and both times they are missing.
1) One large box was sitting by my mailbox, which is on a very busy street, neighbor text me it was there and when I arrived home, it was stolen.
2) Most recent delivery, the note says it was left near the front door or porch.

This was the same message for the #1 complaint, which it was NOT, it was left by the mailboxes.

Now both are missing, both are from Amazon.

I request ALL my deliveries are left by my door.

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9:51 am EST
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UPS shipment returned - driver's mistake made customer's headache

On 11/26/2017, I placed an order for 16 candles from Bath & Body Works (B&BW) and they shipped them to us using UPS. On 12/04/2017, 2 of the candles were delivered to my doorstep. After waiting several days for the others to arrive, I discovered that they had been sent back to B&BW. B&BW had evidently split the order into 2 shipments (due to weight/size restrictions) and the 2nd shipment was returned with the explanation that I had "Refused Delivery". That refusal was marked at exactly the same date and time that the other two candles were delivered - as if the driver left 2 candles out on my doorstep but asked me if I wanted the other 14 and I said, "No."

First of all, I never declined shipment. Second, the shipment did not require signature. My best guess is that the driver forgot the leave the second shipment and when he did realize it, instead of going through the inconvenience of bringing it to me on a second trip, he marked it as refused and returned it.

B&BW is re-sending the candles, but 4 are out of stock and I have to buy other gifts for an office Christmas party that is happening before I will get the other 12. I don't have the candles I ordered even though they were in a truck outside my home at one point, I will not get 4 of the candles that I wanted and were included in the original shipment, I have spent several hours of my time researching what happened and talking with customer service, I have to go shopping for additional Christmas gifts and I have lost confidence in UPS as a reliable provider.

This is a horrible customer experience and for a service company, the driver did not act with the customer in mind. In fact, he lied about the outcome and put the responsibility of figuring out what had happened and how to rectify the situation on me instead of taking ownership for his/her mistake and finding a solution to the problem that he had created. If I had forgotten about the order, it would have just gone away and have been forgotten. I would have expected UPS to catch this issue on their own - two packages delivered to the same home at the same time with one left at the door and the other declined should have at least raised a question.

To make matters worse, I tried to report this directly to UPS but the UPS site doesn't make it clear how to complain and their online tool for sending an email is limited to 500 characters - hardly enough to make a thorough complaint.

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9:50 pm EST
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UPS lied to all day about the package delivery

I contacted the customer service phone number at [protected] and spoke with a gentleman named Gerome asking when my packege was going to be delivered because it showed on the website that it left the facility at 9 am and was at the facility the day before. I was told my package was going to be d love red before 9 pm the second time I called I was informed that my package is going to be delivered before 7 pm the 3 time I called it was 9 pm I was informed that I will not revive the package until Monday the 11th also the delivery was 2 day air it was supposed to be a birthday present by providing false information to me the customer representative ruined my wife's birthday because we stayed home waiting for the promised package delivery all day. Also all of the conversations are recorded so when I confronted the gentleman about what he said he told me he never said such things I would like UPS corporation to look into this matter and have some kind of solution for my problem when I pay for 2 day delivery I expect it to be here especially when it was out getting delivered and I do not appreciate being lied to so please whoever reads this I ask that you take this matter seriously because I never had this problem with ups especially when it comes to customer service representative lying and the conversations are recorded. Thank you!

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7:08 pm EST

UPS delivery

I waited all day yesterday for a package at 7:45 when I had not received I checked the tracking and it said The receiver was not available at the time of the first delivery attempt. A second attempt will be made. That is a lie and also they said there was a tag on my door I checked there was no tag. UGH!
Why do they hire people who lie and are lazy. I called customer service and got the basic speech about sorry we will escalate the matter. Big deal still don't have package! I will never buy anything on line that has to be shipped UPS! I got a package yesterday and today delivered by FEDEX.

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5:56 pm EST

UPS arrival date

I hate the ups if i could have chosen another shipping company i would have. They are never on time even if you pay extra. I paid one day shipping and I find out it wont ne comming for another 3 days. When you call all you get is "well were sorry for the inconvenience". Who's gonna pay me for my extra shipping fees. Ups needs to work on accuracy. Ill pay more for usps i know at least ill get my package on time. Avoid ups if you want your package on time they suck!

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3:08 pm EST

UPS ups expedited shipping

I ordered product on either Monday or Tuesday, paid $30 EXTRA dollars on top of my already expensive item for 2 day expedited delivery. It arrive in Jacksonville (I live right there) and on Wednesday. No delivery. Thursday. Still no delivery... Freaking Friday and now Saturday... No package what in the heck! I called corporate and they were no help at playing. I even spoke to the supervisor and he literally said he can't do anything. I think this business should be shut down. It is inconsiderate and dishonest for this company to run the way they do. I'm about to go out of the country like... In a few days. I needed that package today at the latest. I'm furious and enraged that whoever controls or Handels this company does not care about it's clients and the disservice they are doing to us all. Especially those who paid an extra $30. All they can tell me is that I have to wait until Monday... When Im out of the country in a few days. This needed to be here TODAY. I I'M SO Mad. I don't know how we can escalate or file a formal complaint against UPS.

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8:35 am EST

UPS did not come by for scheduled pickup

I am returning a package to a business and received the instructions. UPS stopped by on December 7th and left message they will return on December 8th, they did not returned. When I called UPS, the driver reported he stopped by and the package was not available, Untrue! The package had been on the back porch since the late evening of the December the 7th, to be ready for pickup on the 8th. No slip was left stating they had been by. In fact, I was trying to reach UPS around the time the driver indicated he had attempted pickup ( 3:36 p.m.). I could understand them saying the weather was to bad, unable to locate the house or anything other than they stopped by and the package was not ready.
I had to moved the package to the front porch because he was getting wet on the back porch.

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4:27 am EST

UPS dangerous driving

On Friday, December 8, at 16:43, I encountered a UPS driver most likely shortcutting through a low speed, residential neighborhood in the Mount Rainer area of DC/MD. This was specifically at the intersection of Monroe St. & Eastern Ave. where I was stopped at a red traffic light waiting to proceed straight across to 34th St. as the law requires. Your driver pulled up behind me on this two lane road with one lane in each direction. I usually go out of my way to stay left and as far forward as safely possible in case someone wants to turn right on red. This is NOT a requirement, but I try to be courteous and am especially aware of the difficulties of drivers this time of the year.

In this case the driver yelled for me to "move up", which, if he would have been situationally aware, would have been into heavy traffic. At that point I said I would have actually considered moving (which would have been to the sidewalk since it was a narrow lane, not a two lane situation and NEVER would he have asked a car or motorcycle to do the same - I have the same rights and responsibilities as any motor vehicle) if he hadn't been rude and unreasonable. At this point, as I attempted to photograph his plate, he went into the oncoming traffic lane and passed, turning right onto Eastern Ave in front of me.

Either this driver has very unprofessional and dangerous driving skills or your employee training is severely lacking, or a combination of both. My next step is to inform fellow cyclists in the MD State police force of this driver's illegal behavior, but I just wanted to give you a heads up.

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9:03 pm EST

UPS jacksonville/green cove springs, florida

Today is 12/8/17... 2 packages were supposed to be delievered on 12/6/17... I called ups customer support and was told the packages had been scanned out and were on a truck to be delievered today. Well, it is now 10pm and still no packages. Ends up that when it's quitting time, it's quitting time and who cares if your packages are late, the driver dropped his truck off with packages still left inside and went home. On top of everything else i am also informed they won't deliver on sat so now I have to wait till Monday for my promised today, already late packages. This is bull crap, I will no longer use ups, don't care if it costs more.

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8:18 pm EST

UPS driver of us truck tagged 37609s1

Appropriately 6:00 pm on Friday Dec 8th I was tailgated (followed within two car lengths) on Hwy 101 slightly south of Santa Rosa California by a UPS package truck. In the ten miles leading up to the driver tailgating, we (myself and the driver of the UPS vehicle) navigated through 3 (THREE) different car accidents on HWY 101. The worst place possible for the driver to be following closely, and the driver was doing just that. The driver was following me so closely that for two miles I could not see his headlights in my rearview mirrors. Once the driver passed my vehicle, I watched them then tailgate multiple other drivers. I'm rediculously upset about this; my family is in this vehicle. I highly doubt that UPS would enjoy buying me a new car, or pay medical bills in the possible and probable case of injury to myself or family member of mine, due to the UPS drivers negligence. This needs to be addressed with the driver; whomever was assigned the truck tagged 37609S1 (California Plate)

-Kalisa Reynolds
[protected]@Gmail.com

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3:10 pm EST
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UPS shipping

Prime choice chipped the products from Ottawa to Edmonton using UPS Standard, tracking number 1Z0A89R22041728948; suppose to be delived at residence by end of Dec 6, 2017.
On Dec 6, 2017, UPS tracking information started showing that tracking information that street information is incorrect.
Residence verified with UPS that his address is correct even that UPS did NOT picked up the package on Dec 7, 2017.

UPS just deliver the package when they were free NOT within their delivery standard.
SO, after receiving the package I checked the label that prime choice company attached, which showed the correct address of my house.
My first concern is why UPS lied that street address is Wrong.
I would like to get refund for their bad service for what they lied to me; as I had my appointment made with someone for which I had to buy this stuff locally.

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2:13 pm EST

UPS broken contents in package

On 12/8/2017, I received a package from my neighbor down the street. It was addressed to me at 5616 N HILLS DR; RALEIGH, NC 27612. But it was delivered to my neighbor at 5516 N HILLS DR. Upon opening the package, I found the contents (a nice ornamental outdoor snowman) was broken. The snowman's hat was broken in the back and both limbs snapped off. The contents were packed in foam and bubble wrap.

This is the second time I received a package from UPS with damaged contents. It appears to be due to rough handling.

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11:42 am EST
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UPS package not delivered

Customer Services People are so rude, when is Cody and Vanessa as a supervisor, she kept talking over me and i called customer service because my packaged didn't arrived, and they said because they couldn't get in. I been here 9yrs in this same address and never had and issue. but i guess u guys have new drivers and they are so lazy to drop off the package. I'm a disabled person and can't go and get the packaged. Vanessa saying she's the supervisor cody as a customer services never apologize for being rude i told them they were being recorded by me and they right away changed their tone on me, they got mad when i told them i wanted the driver or id # they didn't have that information. they were being smart with me in other words being a smart mouth. Today's Date is DEC 8TH 2017 I WILL LET" PIER 1 IMPORTS NOT TO DO BUSINESS WITH U! MY TRACKING #IZ89R5490327037508 THIS # I CALLED FOR CUSTOMER SERVICE [protected] THIS IS THE TIME I CALLED AT 8:29 AM I LIVE IN DOWNEY, CA

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UPS Customer Reviews Overview

UPS is a global leader in logistics and transportation services, providing reliable and efficient delivery solutions to businesses and individuals worldwide. With a strong focus on customer satisfaction, UPS has received numerous positive reviews from satisfied customers.

One of the most notable strengths of UPS is its extensive network of delivery options, including ground, air, and ocean freight services. Customers appreciate the flexibility and convenience of these options, as well as the speed and reliability of UPS's delivery times.

Another key advantage of UPS is its advanced tracking and monitoring systems, which allow customers to easily track their shipments in real-time and receive updates on delivery status. This feature is particularly valuable for businesses that rely on timely and accurate delivery of goods.

In addition to its delivery services, UPS also offers a range of value-added services, such as packaging, printing, and mailbox services. These services are designed to help businesses streamline their operations and improve efficiency, while also saving time and money.

Overall, UPS has earned a reputation as a reliable and trustworthy logistics partner, with a strong commitment to customer satisfaction and a wide range of delivery and value-added services to meet the needs of businesses and individuals alike.

UPS In-depth Review

Website Design and User Experience: The UPS website is well-designed and user-friendly. The layout is clean and intuitive, making it easy to navigate and find the information you need. The search function is efficient, allowing users to quickly locate specific services or track packages. Overall, the website provides a seamless user experience.

Range of Services Offered: UPS offers a comprehensive range of services to meet various shipping needs. From domestic to international shipping, they provide options for both individuals and businesses. Their services include express delivery, ground shipping, freight services, and specialized solutions for specific industries. With such a wide range of services, UPS caters to diverse shipping requirements.

Shipping Options and Pricing: UPS offers flexible shipping options to accommodate different budgets and delivery timelines. They provide various delivery speeds, including next-day, 2-day, and ground shipping. The pricing is competitive, and they offer transparent cost calculators to estimate shipping expenses. Additionally, UPS offers discounted rates for frequent shippers and businesses, making their services cost-effective.

Tracking and Delivery Updates: UPS provides excellent tracking and delivery updates. Their online tracking system allows users to monitor the progress of their shipments in real-time. They provide detailed information about the package's location, estimated delivery date, and any exceptions or delays. UPS also offers email and SMS notifications to keep customers informed about their package's status, ensuring a hassle-free shipping experience.

Customer Support and Communication: UPS offers reliable customer support and effective communication channels. Their customer service team is responsive and knowledgeable, assisting customers with any queries or concerns. They provide multiple contact options, including phone, email, and live chat. UPS also offers a comprehensive FAQ section and self-help resources on their website, ensuring customers can find answers to common questions easily.

Reliability and Timeliness of Deliveries: UPS is known for its reliability and timely deliveries. They have a strong track record of meeting delivery deadlines and ensuring packages arrive on time. With their extensive network and efficient logistics, UPS consistently delivers packages within the estimated timeframe. Customers can rely on UPS to handle their shipments with care and deliver them promptly.

International Shipping and Customs Handling: UPS excels in international shipping and customs handling. They have a global presence and offer seamless shipping solutions to over 220 countries and territories. UPS provides assistance with customs documentation, ensuring smooth clearance at international borders. They also offer specialized services for international shipments, such as customs brokerage and trade compliance solutions.

Packaging and Handling of Goods: UPS prioritizes the proper packaging and handling of goods. They provide guidelines and resources to help customers pack their shipments securely. UPS offers various packaging options, including their own branded packaging materials. Their trained staff ensures that packages are handled with care to prevent damage during transit, giving customers peace of mind.

Insurance and Claims Process: UPS offers insurance options to protect shipments against loss or damage. They provide coverage based on the declared value of the package. In the unfortunate event of a loss or damage, UPS has a straightforward claims process. Customers can file claims online and track the progress until resolution. UPS strives to provide fair compensation for any valid claims, ensuring customer satisfaction.

Sustainability and Environmental Initiatives: UPS is committed to sustainability and environmental initiatives. They actively work towards reducing their carbon footprint through various measures, such as optimizing delivery routes, using alternative fuels, and investing in eco-friendly technologies. UPS also offers carbon-neutral shipping options, allowing customers to offset the environmental impact of their shipments.

Overall Customer Satisfaction and Reviews: UPS has a strong reputation for customer satisfaction. They consistently receive positive reviews for their reliable services, timely deliveries, and excellent customer support. Customers appreciate the convenience and efficiency of UPS's shipping solutions. With their commitment to quality and continuous improvement, UPS remains a trusted choice for individuals and businesses alike.

How to file a complaint about UPS?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with UPS. Make it specific and clear, such as "Delayed Delivery" or "Damaged Parcel."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with UPS. Mention key areas such as:

  • Service issues: Delays, lost packages, or delivery errors.
  • Customer service interactions: Responsiveness, attitude, and resolution efforts.
  • Product handling: Condition of the package upon arrival.
  • Billing and charges: Any discrepancies or unexpected fees.
Include specifics of any transactions, tracking numbers, dates, and locations. Describe the nature of the issue, steps you took to resolve it with UPS, and the company's response. Explain how the issue has personally affected you, such as missed deadlines or financial loss.

5. Attaching supporting documents: Attach any relevant documents such as receipts, photos of the package, correspondence with customer service, etc. Be cautious not to include sensitive personal information.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses incurred, and the 'Desired Outcome' field to clearly state what resolution you are seeking from UPS, whether it's a refund, an apology, or any other specific action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Keep track of your complaint by regularly checking for any updates or responses from UPS on ComplaintsBoard.com. Be prepared to engage in further communication if necessary.

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Phone numbers

+1 (800) 742-5877 +1 (800) 782-7892 More phone numbers

Website

www.ups.com

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