UPS
reviews and complaints

Ups had an order idol for 32 hours because it wasn't supposed to be here before today. If you all had 32 hours of time to keep something going, why wasnt it? You all are never here on time other then when i pay an extra $20 to have something shipped next day. If I had a choice, I would never have a product shipped through ups. Id choose the USPS over ups any day.

I have experience nothing but miserable experience with UPS.

The courier left the building 10 minutes ago and I called UPS and talked to a call representative, they told me they will page the courier to come back to pick up the package before 4PM PST time.

I am been waiting until now and it is 6:10PST time, no call, no courier came.

I don't know what has been done, I have had several complaints about UPS service and I feel there is no improvement for the past year. I will now refuse to use UPS further for any shipments as I am not getting the service that I am supposed to be getting but I have to pay you for the shipments!

That is just absurd!

The tracking number is 1Z 39W Y87 [protected]. I am Shipping through Express Saver if it matter what service I am using fr this case.

I had a package delivered from Macy's. The package contained pots and pans and is heavy. I live on the 3rd floor and have limitation on the amount of weight that I can carry. When I did not see it delivered by Friday night I went in an tracked it. It had been left by the mail box. The tracking said that it had been delivered to my door. I live on the 3rd floor and I am 73 years old. I spoke with customer service on Saturday Oct 28th and they said that I would receive a call on Monday. I received a call that a driver would come and bring the package up to my door. The driver was a no show. I contacted Customer service again on Oct 31st 2017 and was told that a driver would come and rectify the problem. with customer service' A driver again did not show. When emptying my garbage about 5:15 pm when returning through the back locked gate I noticed a UPS info tag saying that a second attempt would be made tomorrow. The intercom to enter is on the east side not the west side.
I spoke again with customer service and they called the local UPS. The local representative was very snarky and said that I needed to get a neighbor to help me bring the package up 4 sets of 8 stairs. I rejected that suggestion. I also explained that my My Choice UPS profile has the code to use to enter through the gate.

Checked my email and got a notification saying my package was attempted to be delivered which is a lie. No note left at my door or anything. My address is clear and I even attempted to add my phone number to get text alerts but there was an error on the webpage. What's the compensation for this consistently crappy service?! I hate this service. It makes no sense to hire drivers that lie and don't even attempt to get packages delivered. You drivers literally ruin days!

Hi, I got an estimated delivery time for a wine shipment between 2-6pm. I waited until 8 pm and, then, talked to your customer service and they told me that those times are just estimates and delivery time is really until 11:59 pm. This is of of course completely unacceptable as in California you have to perform a service within a 4-hour window. This is very frustrating, especially because there is no recourse. All this took place on October 30 and I finally received the package at 8:20 pm. A refund would be appropriate. Tracking no is 1ZV8X934A894328141. It seems to me that you do not have enough drivers to deliver the packages that you are committing to deliver. Perhaps you should hire some more.
Arianne van der Klooster
[protected]

I received e-mail on three consecutive days telling me a package would arrive the next day. This has never happened and now I am told next week, maybe. I have been lied to and greatly inconvenienced by having rearranged my schedule to be available to receive the promised package. UPS not only is poorly managed and operated, it lies to consumers and commits fraud.

I dont know who the driver is but he has delivered my package to the wrong address 3times now. It is being dropped off at my neighbors house. He delivered my package yesterday on 10/26. I dont have a tracking number to give i threw the box away. Im kinda getting tired of this happening it is my medication that is in the package that we are dealong with.

I [censor] hate ups with a passion! They've screwed up my packages so many [censor] times. This time is even worse, the driver was late to deliver my packages, he did not deliver them, so he made up some b. S. Excuses stating my mailing address was wrong (This address has been here for over 30 years and I just received a package from ups 3 weeks ago)
There were two boxes that were supposed to be delivered at the same time but somehow only one of them was marked to return to the sender... Why? Why the [censor] is that?

I called 7 times asking for help and got passing around to so many different ppl. I was promised a bunch of lies. They lied by telling me that my case will get escalated and that someone will call me back within an hour - no one never called me back nor did they work on the escalation on my request.

I've called again 2 more times and begged them not to return my package to the sender, they promised me they won't but that was also a lie. At the end, one of my packages got delivered to me this morning, but the other one was still sent back to the sender.

I got frustrated and I asked them why? And what happened? They told me they didn't see any notes regarding the escalation, they can't do anything about it now that the pckage got sent back to the sender. I will need to call the sender and deal with it on my own.

Throughout this whole screwed up, no one from ups was held accountable, nothing was escalated to upper management. Ups will continue having horrible customer service and their drivers will continue to mess up customers orders.

I wish that I can request/choose a different carrier like (Fedex) every time I make an online purchase. I've had so many bad experiences with ups, the list is long and endless

Package says it was delivered to outside porch yesterday, I never received it. Called local UPS this morning and have talked to a few different drivers, was given a few different addresses they thought it could have been dropped off at by accident. Went to those addresses but the people at both of them sad they did not have it. Need to leave town and need the package for a wedding that is out of town. Would like it over-nighted if found (to Taylor Marchese 709 8th Ave Council Bluffs, IA 51501). I need to have it by Saturday afternoon for a wedding. If it is not located and cannot be to me by then, I would like to request a refund. Would also like to be informed as soon as possible if it is or is not located so I know if I need to go out and get something else before the wedding. I don't want anyone to get in trouble, they have been trying to help me locate it, but I cannot stay and wait any longer as I needed to leave town an hour and a half ago. Tracking number is 1Z602E9A0345691333

I buzz the bell for the delivery. Driver to come in .He unloaded 4 box in the hall he didn't come in the second door while i was buzzing for him to enter he turn and left . I live on the first floor and I have a mobilty disability there are 8 steps to my door.Every delivery that I received has brought my items to my door. The boxes are still in the hall if I can't get someone to bring them in my apartment you will not have delivered thr item to me.

I paid 149.00 and was assured my package would be delivered by 3pm Oct 24, 2017. I was also assured twice that I would receive a return phone call on where to pick up my package. My address was not incorrect. The driver never entered the building. The package was to be delivered to 4588 paradise blvd. abq, nm 87114. There is not a ste # or apt # I am the only Teena Tafoya in the building. The driver did not ask security to find me. I am very irritated that your companies customer service is very lacking when customers pay good money to have packages delivered on a certain day. Fed ex will be my choice in the future. I will also take to social media to voice my experience with UPS today.

Fail to locate lost package 2 weeks later.
Their system shows incorrect status and my shipper refuses to give me a refund. UPS has a problem with the drop off location vendor but instead of calling them to resolve the issue they just reference their system status. Poor customer service! Do not use UPS!
Tracking Number OR InfoNotice Number: 1Z8Y7W650305538022

October 23, 2017 at 8:35 pm was the third time since I called and reported to UPS about their drivers using my driveway as a turnaround when making deliveries to other residences on my street. The first complaint was filed after a driver missed my driveway, his rear wheels running over my sprinkler system resulting in the sprinkler head needing to be replaced. I was assured this was not their practice and wouldn't happen again. Needless to say, their word seems to be worthless.

Your agent make a reading mistake with one letter ( instead of Boylston st he use Roylstan st)
Then I call the costmer service to change the adress ( I called twice to make sure the adress has been changed)
Then after 2 days i was calling to get the updated. The customer service told me your new adress not updated and you need to report the company which is actually was Ups company in another country.
Am hoping to solve this problem as soon as possible.
Thanks

Dear all,

I send 5 Kegs of different varieties of Dates to Malaysia from Riyadh for the export samples. I registered my parcel with UPS Riyadh on 08-Oct-2017 and they give me 1Z10A27R0472996524 as my tracking number.

When I ask them about refrigerator facility to send dates, they said no refrigerator facility available, but this will reach before 12-Oct-2017, so don't worry. Hence I send this through them.

But when I try to trace my parcel from their tracking link, I found this was misrouted. It went to Dubai-Australia-Singapore-China and finally reached Malaysia on 15-Oct-2017.

But even after reached to Malaysia, they are not collected from the customs for more than 6 days. I send several emails to their customer support saying that this is very urgent for the business samples and need to delver as soon as possible, but no proper response.

In the mean time my counterpart in Malaysia has been terminated their business with us due to not able present the sample on time.

I have attached business termination email and still requesting to the customer support. But they send message "We will notify you once your parcel has been delivered". They don't understand the seriousness and important of my business. They are very careless and irresponsible.

Finally they get the parcel on 21st morning, but still they did not delivered to my client. They are saying they called the company, it is closed. It is Saturday, the office is closed for the week end. But there is mobile number also available in address to deliver on the same time. Again they prove their carelessness, irresponsible and not understanding of their customer issues/problems because of their services.

And today 23-Oct-2017 morning they deliver around 11'O clock. Due to misrouted, not clearing from customs on time and again delayed delivering to the consignee, I lost my business with my potential client.

Why should I be penalized for the mistakes of UPS services? Where is my justice?

Tracking number 1Z5A69T50354778240 on September 19, we bought a power generator to be sent to Puerto Rico. We haven't receive it yet. We have only received delays and nonsenses from UPS. We need help with this. We are living a nightmare without power here . Thanks in advance for your assistance.

Hamel
[protected]@prw.net

Eleana
[protected]@yahoo.com

I am just disappointed with the service provided by UPS. I requested my personal items left behind in Barcelona hotel to be sent to Australia. The items were collected and returned to hotel after 2 weeks. I had no communication from your counterpart in Barcelona regarding the progress of my parcel. UPS Australia was unable to contact them for quite some time. My parcel was returned to hotel without discussing with me first. I was notified through email that my parcel was returned from UPS Barcelona warehouse to the hotel. No one informed me why.
By the time UPS Australia called me and told me the parcel was returned to the hotel, I already knew through the email notification. It seemed to me that UPS Australia was unable to contact UPS Barcelona.

I had a few phone calls from UPS Australia. Apparently, UPS Barcelona needed my tax file number so that the items can leave Barcelona. So I provided my tax file number to Barcelona hotel reception staff so they could write on the label.

UPS Australia told me to ring Barcelona Hotel, and asked hotel reception to ring UPS Barcelona to collect my items, which I did. However, UPS Barcelona refused to collect the items. So, I ended up calling UPS Barcelona myself. When I rang UPS Barcelona, they told me that they do not ship personal items out of Barcelona. Then I rang UPS Australia told your colleague. She finally checked on the system and told me that this was true.

I was furious with the whole process and wanted a full refund of my payment. I was promised that I will be contacted by the billing department so I could get a refund. And now it is 2 weeks later, I still haven't heard anything.

There are a few problems within your organisation:
1. There is lack of communication within the organisation. Why can’t UPS Australia talk to UPS Barcelona? And I had to call UPS Barcelona myself?

2. If UPS Barcelona does not ship personal items, why can't they inform me or talk to me in the first place? I clearly state on my collection request that they are my personal items. Why can’t they email me or call me? My put down all my personal details online when I requested the parcel to be collected. Why would UPS Barcelona have no access to my contact details? My contacts are even written on the consignment form attached to the front of the parcel. I don’t understand.

3. Why doesn't UPS Australia know that UPS Barcelona does not ship personal items. And I had to go through all these steps and ended up wasting my time and money calling Barcelona?

Now I just want my payment refunded. I am very disappointed with your service. And will not use UPS for parcel delivery, ever again. I have also since told all my colleagues, friends and relatives to avoid UPS. This has been a terrible experience for me!

Tracking number: 1ZL394TLDG20002217

I just want to warn all customers who actually care about packages they send or receive (which is basically everyone): AVOID UPS by all means! I was expecting a large parcel from my parents whom I have not seen for 2 years. I HAVE NEVER RECEIVED IT! As per tracking information package was "delivered to the front door". There was nothing at the front door. I live in a 12 store building with more than 1200 tenants - people walk by my door all the time, I was pretty sure there was a mistake- who would throw a delivery in front of the door just like that?! I never got a call from the driver (which you would normally get in case of attempted delivery from DHL or FedEx as they would normally leave the parcel in their closest location so that client can pick it up), I never got any notes, no nothing! I called the company and I just could not believe what I was told: "If there is no one at home driver can leave the package at the door and they don't have to call you or ask for a permission to do so." They actually leave packages UNATTENDED and if you are extremely lucky it won't be stolen or damaged. This is BIZZARE! This company does not care about their clients and their business whatsoever. Was my package actually left at the door? Did the driver took it or just threw it away? Who knows! I honestly wish I read reviews about this company before letting my parents send the package. UPS was the cheapest option and now I see why, there's 0 GUARANTIES you will ever receive what was sent to you. After finishing investigation of the case they said Sorry, we'll give you what you've paid for using our services... That's it! My mother was crying for 2 weeks as everything she sent had a high sentimental value ( I am not even talking about the financial one). I am just shocked! I have never had such a horrible experience in Vancouver. UPS as a business has 1 basic job to do: deliver packages to their clients ( I am not even talking about customer service or any other extras). Unfortunately they are not able to do it properly. What a shame!
I sincerely hope that this review will help all the potential customers make a right choice when choosing their mail services provider!
I would kindly ask the person who receives this message to redirect it to somebody who has the authority to provide proper assistance.

While leaving Ocean Beach in San Diego @1710 on 10/19/17 we witnessed an aggressive UPS driver littering, changing lanes without signaling, following too closely and not allowing people to
merge safely. I have his photo, license number and truck number upon request since I was the passenger. The roads are bad enough without a corporate driver in a large driver reaking havoc on the freeway.

Two packages were said to be delivered and left in front of doors but nothing was there. I have a security camera, it did not capture any shipping guys came closed. Filed complaints and they said the parcel were delivered correctly. I will only purchase from Amazon from now on, even though they are using UPS to deliver but deal with Amazon is much easier than with UPS.