UPS
reviews and complaints

I have tracked two packages on UPS tracking website that were ordered on Tuesday 1-2-18 with scheduled delivery date on Thursday 1-4-18 and still do not have. Excuse after excuse for non delivery. These items were needed to repair well system.

On January 4, checked tracking -indicated out for delivery. I called @ 7:30pm and Rep in India told me that UPS delivered until 10pm. Did not receive- although tracking indicated delivery by end of day on the 4th. Tracking did not update until January 5th around 6am stating delayed on the 4th by severe weather conditions and out for delivery January 5th. The postal service has delivered to my area each day with no problem.

Again, check tracking throughout day on Friday the 5th - indicated out for delivery on the 5th. Made contact with UPS center in Raleigh, NC around noon and they told me out for delivery. Again no package delivered -Call UPS around 7pm on Friday the 5th - out for delivery- said they deliver until 10pm. Soon after I called, their tracking website was updated around 9pm indicating delayed again due to severe weather conditions. Delivery would be Monday 1-8-18. UPS was making deliveries in Raleigh and in my area so I don't know why they keep indicating cannot deliver due to severe weather.

Called UPS again Saturday, January 6th @ 7am. The Rep contacted UPS in Raleigh, NC where my packages have been loaded, unloaded -loaded, unloaded (according to them, they may have never got loaded for delivery) since Thursday stating could not be delivered due to severe weather conditions.

Seems that was not the case at all. Driver had too many packages to deliver and I was placed last for delivery. Instead of delivering the packages that did not get delivered on Thursday, January 4th first, they are delivering Friday January 5th and my packages are being left either on truck (if they were even placed on truck) or left in warehouse.

I have reason to believe that my packages have been in UPS warehouse in Raleigh, NC since January 4, never loaded for delivery and tracking website indicated they were out for delivery on January 4, January 5th and now January 8th. This has caused me to suffer a severe hardship due to receiving info that is not true.

I plan to seek advice, get to the truth and maybe it will prevent another person from experiencing the same kind of problems. This has been a nightmare. Needed parts to repair well system. Still do not have water and don't know when parts will arrive. Cannot believe anything UPS says.

12/24/17... Gary, Indiana. The driver was driving quite erratic, unsafe and was a danger to surrounding traffic... Late morning 12/24/17 during snowy road conditions, this driver was TERRIBLE! Why? Because she was talking on her cell phone and taking pictures while at the wheel... This is deplorable, she could hurt someone... Got her name, K Zarantonello... I made it my goal to report this... My in law works for FedEx, this is grounds for dismissal... This gal shouldn't be behind the wheel of any kind... For people's sake get her OFF the roads...

You: My delivery was put at the wrong apartment number, it was delivered on Friday, I checked the tracking and when it said it was delivered I than went to search for it. It was a very expensive package. When I say it sitting at my neighbors door I checked the name on the package and it was my package. I live at unit B, it was left at unit A, my building is clearly marked with the letters A, B .the neighbor is out of town, but if they were home I may have not got my package.. I am very upset that I could of lost my Christmas present because of the incompetence of a UPS DRIVER.

This review is about driver Jesse for zip 89166, that's the name he gave, he had no identification. He may work out of Mailing and More on Hualapai, Las Vegas where some drivers park and are picked up by UPS truck. A large online retailer issued to UPS a return pickup label scheduled for 12/29 at my house. UPS driver never showed and I waited all day. No word from UPS. Finally today 1/2/18 UPS driver Jesse shows up with a nonsense story for the delay. Worse, he expects to take my package but says he does not have the return label and can offer no reason why. He also cannot produce a receipt. Obviously no reasonable customer would hand over their package without the return label or receipt. Why is Jesse pretending ignorance of UPS policy? He conducted himself very suspiciously. I expect this package to be picked up tomorrow, 1/3/18 - 5 days late. The obvious ignorance or incompetence of Jesse and UPS in this matter is inexcusable. I will take pic of driver and package with the mailing label and if package is not delivered, the pics will be delivered to police. I will be expecting Jesse to present full identification and license plate of truck when he shows up again.

Tracking number
1z29293w0392910447
Package addressed to Charley King
39957 FM 2017, Van Horn Texas 79855

Our address is a new address issued to us by Culberson county. We are on an established road with neighbors nearby who have established delivery with UPS. And the day in question, our nearest neighbor had packages delivered. HOWEVER, Our package was delivered to the WRONG address..we have no idea who out was delivered to. I made 3 phone calls to customer service regarding this package. And was promised a call back by UPS in Alpine, Tx. This call was NEVER received.
The package that was lost by you was expensive. And vitally important. I know that makes no difference to you. But we'd anticipated this package for weeks and now Will have to RE purchase this item and pray that you will find our address this time. I'm trying to have faith that you will, but after the poor customer service thus far, I'm skeptical to say the least.
Shelly King [protected]

Truck number 866382
Driver is driving unsafe in conditions, blonde lady plate number 2 it started with in wyoming worland wyoming she's drives wrekless everyday I have tried to confront her but no such luck drives to fast doesn't stip at stops signs I'm not happy on this crap. She needs to sloe down in town use signals and stop at stop signs. Not drive around like she owns the place she will get someone hurt. I'm not happy

I was in an accident involving a UPS truck driver of yours by the name of Stromlund, Eric Christian and his license plate number of the freight liner is 2469452, vehicle ID #1FUBGDV0GLHE5031. He provided false information on the police report and I would like to get into contact with someone that can provide assistance with this, because he lied the officer could not come to a conclusion on who was at fault for the accident, so the damages to my brand new 2017 Hyundai Elantra are not being paid for.

On or about the 27th of November, 2017 my Mother-in-law alone with my wife went to store #6169 in Aurora, I'll, mailed a set of angels to my home. When they (the Angels) arrived they were DESTROYED! These angles had been handed down thou five generations of women. When those angels arrived in that destroyed condition, my wife and mother-in-law was heart broken. The packing was sub-standard, it looked as if a child had packed the items. A complaint was made with the manager alone with pictures. She stated she had filed a claim, BUT I DOUBT IT! It should not take over a month to settle a claim, even if UPS does use a private insurance company. Nobody should be that incompetent, plus the items were insured under value. PEOPLE NEED TO DO THEIR JOBS! Nothing should take this long when UPS is clearly at fault which was acknowledge by the Manager! When can we expect compensation!?!

It's one thing to make a mistake, another to lie about it. UPS never made a delivery attempt at the address specified. They claim the package was refused - not true. They then claimed the sender changed the address for re delivery - not true. The original address is correct. We are now watching our package go back and forth across the country because a driver cannot deliver to the correct address. I can only hope the package will get to its destination some day

Scan History:
Fri 29 Dec 2017 4:05 AM DEPARTURE SCAN SECAUCUS NJ US
Thu 28 Dec 2017 4:45 PM AS REQUESTED BY THE SENDER, THE DELIVERY CHANGE FOR THIS PACKAGE WAS COMPLETED. / THE ADDRESS WAS CORRECTED. SECAUCUS NJ US
12:09 PM ARRIVAL SCAN SECAUCUS NJ US
Wed 27 Dec 2017 9:21 AM WE'RE ATTEMPTING TO VERIFY THE PACKAGE LOCATION. / LOST PACKAGE INVESTIGATION OAKLAND CA US
Fri 22 Dec 2017 8:47 AM THE SENDER REQUESTED A DELIVERY CHANGE FOR THIS PACKAGE. / YOUR PACKAGE WILL BE DELIVERED TO AN ALTERNATE ADDRESS.
3:17 AM DEPARTURE SCAN SAN PABLO CA US
12:30 AM ARRIVAL SCAN SAN PABLO CA US
Thu 21 Dec 2017 11:35 PM DEPARTURE SCAN OAKLAND CA US
9:25 PM THE RECEIVER STATES THE PRODUCT WAS NOT ORDERED AND HAS REFUSED THE DELIVERY. / THE PACKAGE WILL BE RETURNED TO THE SENDER. OAKLAND CA US
4:43 PM THE RECEIVER STATES THE PRODUCT WAS NOT ORDERED AND HAS REFUSED THE DELIVERY. OAKLAND CA US
9:54 AM OUT FOR DELIVERY TODAY OAKLAND CA US
4:29 AM DESTINATION SCAN OAKLAND CA US
Wed 20 Dec 2017 9:25 PM ARRIVAL SCAN OAKLAND CA US
7:51 PM DEPARTURE SCAN SAN PABLO CA US
1:57 PM ARRIVAL SCAN SAN PABLO CA US
Sat 16 Dec 2017 3:01 AM DEPARTURE SCAN SECAUCUS NJ US
Thu 14 Dec 2017 9:56 PM ARRIVAL SCAN SECAUCUS NJ US
9:35 PM DEPARTURE SCAN NEWARK NJ US
6:26 PM ORIGIN SCAN NEWARK NJ US
6:30 PM BILLING INFORMATION RECEIVED US

On december 12th 2017, we were having problems getting a file to upload into the batch file shipping so we contacted someone with ups and somehow we were told to put 13 as the service code which was next day air saver, when most of the packages were in 25 miles of our company. So then the invoice comes and our bill is over $8, 000 so your telling me you took the packages up in the air and delivered them right down the road? So we then contacted the billing department and was told that they must have made a typo and that they would rerate the packages to ground delivery and not to worry. We were told that someone would contact us with new total in 3 days. So here we are today 12/29/17 and we are now being told no changes would be made that it was our mistake we selected that service code and they were delivered the way we asked. Again I must say so how did you deliver a package by air down the street. Why is it ok that one of the employees told us that it would be fixed not to worry and now we are told nope not fixing it. What a horrible experience this has been and we will not recommend anyone to ship with ups.

I am as frustrated as I have been in a long time. Your Customer Service is absolutely horrible! I have called 3 times and talked with 5 different people including a supervisor. Each person had something different to say, either adding or subtracting information from the previous person. The only American I actually spoke with was a delivery person who couldn't help me because I hadn't been given a quote or paid for it. Customer Service Representative #2 connected me with him. Which Customer Service informed could not be done.

. Rest assured I will never ship anything UPS and if I had the option f not having UPS deliveries from others I would do that as well. I will also be looking for every website I possibly can to tell anyone who wants to listen to not use UPS.

Thurs 12/28/2017:
We have short hours due to the Holiday. We have a sign on our door that we are closed at 1:00 OM. Yesterday the UPS driver did not show up to our business during the morning for delivery. I called UPS, while on the phone the driver pulled up across the street for deliver, so the UPS operator told me she would stay on the phone to see if he would come by. I was looking out my window the whole time and he never came by. So she told me someone would call me within an hour. No one called. I was here until 2 PM. I went to staples and swung back by around 2:15 and he had left a notice on the door.
So again today we were waiting for our delivery which we knew was on the truck out for delivery after tracking. He didn't come. So I drove around and found him a few buildings over and he told me he would get here when he gets here. Then he told me he had nothing for us.
He was a smart butt. And I don't appreciate it. When I got back to my office the tracking showed he tried to deliver and the business was closed. All untrue. He was lazy and didn't want to come by.
I called and was told I would get a call within an hour. I'm waiting.
I'm the owner of this business if this person worked for me I would fire him.

We were expecting a package yesterday 12/26/17, at our business. Tracked package which says attempted delivery - no answer, at 12:51 PM. Driver drove past today, so i confronted him about package. he says he was sick yesterday, so there was a fill in. The helper, name he gave me was Stargell, said he was here. i explained the problem, and he said "right there", pointing to my business. I said yes. He told me that he came to the door and we were closed. I said "that is a lie", to which his response was "you calling me a liar" YES. That door is unlocked every day between 7 AM and 5:30 PM, during the week. Stargell again says "no one was there" Not acceptable.

I had a package supposed to be delivered on the 21st of December. I waited and waited with no delivery and then checked my original email and it said "address correction needed" so i contacted UPS to find out what the problem is. The driver said it was undeliverable due to security reasons and tried to say i live it a gated community...NOT! I gave them directions to get to my house and was told my package would be delivered the following day... Nothing! I keep calling and keep getting the same story. They will have the driver call me about my package. I have not heard from anyone! This company stinks. I have had packages lost, delivered to the wrong house and now this. I just want my package!

I had just put in a security video system last week. Yesterday, my cell alerted me to activity on the front porch. I opened the alert and was shocked to watch a video of the driver throwing packages on my front porch!

Insensed, I called the depot where the driver originated from and filed a complaint. Girl called me back and said they will return my call but she had talked with the driver and he said he didn't throw anything. Nice to have video. I am still awaiting a return call so I went to the UPS corporate facebook page and messaged them with a video clip of the driver and the originating location. Still awaiting response.

Hoping for a quick response. TG nothing broken.

Delivery driver left the package 100 feet away from my porch behind my garbage can. It took me forever to find it as it said it was left on my porch on the tracking details. It was left out there for hours in freezing weather because I didn't see it and it had my Nintendo Switch in it. The switch is fine but the LCD of the screen was lagging as it took awhile for it to warm up.

Date: 12/26/2017
Desirable Resolution: Just please don't let this happen again.

The tracking number for this package was: 1Z4E16280276271487

I do watercolor painting. I sold a painting for $100 and the proceeds go to charity - st jude hispital. I wasn't in ellsworth at the time so had my neighbor drop it off at the local store. I told the lady to just put the painting (no frame, no glass, just thin paper) only 15"x 12" doesn't even weigh 1 ounce between two pieces of cardboard, put in ups envelope and overnight it. I figured $60 tops. They over pack it running the weight up to 3.5 lbs and charge me $200!

This ups store gives all ups stores a bad name. So not only did es st nude lose out on their $ but I pay the person $200 to buy my painting! No wonder their yelp reviews get only one star! Now I too will write a terrible review!

In june he was suppose to deliver an iphone for and he decided to stand in front of the building & just leave without attempting to deliver my boys ran after him and he stated that he ASSUMED i wasnt home
Now he send my packages other places dont deliver and now he ruined my son xmas by doing the same thing i need help
Tenants willing to testify !

If you want to ever receive a pic package in timely fashion deliver to the proper address in the proper time frame don't use UPS UPS can't even organize their stuff correctly even with electronic scanners and monitoring they have still once again managed to screw up a shipment for me this time he came to Roanoke where it needed to be delivered and there was shipped to Georgia and is now been shipped to Tennessee and won't be received until Wednesday or Thursday of next week instead of Thursday of the previous week when it should have been delivered

Bonnie Cole cell [protected] [protected]@gmail.com 1Z7270660330702775 This package and another one with my poor mom's medical supplies from Amazon was delayed for 3 days unlike the 5 other packages that was delayed for only one (1) day during this holiday season there is absolutely no reason for this delay on top of that the 2 packages arrived at 8:30pm and the driver sat them at the top step away from front door so we would not hear him but he put on his computer that it was placed at front door my item cost $100 and left it at 8:30pm without ringing the Doorbell so ONLY when my dog bark that I looked out I see the delivery guy across the street and I said why didn't you ring the doorbell he said we do not ring this late we'll why not because cause a cat or deer or thief could have stole my package he would not have awaken anyone it would have been very considered to let us know but it was very inconsiderate to leave it out in the moisture and rain and bugs my one box was dented so badly and opened I'm very disappointed I have it on my cameras