UPS
reviews and complaints

I was in an accident involving a UPS truck driver of yours by the name of Stromlund, Eric Christian and his license plate number of the freight liner is 2469452, vehicle ID #1FUBGDV0GLHE5031. He provided false information on the police report and I would like to get into contact with someone that can provide assistance with this, because he lied the officer could not come to a conclusion on who was at fault for the accident, so the damages to my brand new 2017 Hyundai Elantra are not being paid for.

On or about the 27th of November, 2017 my Mother-in-law alone with my wife went to store #6169 in Aurora, I'll, mailed a set of angels to my home. When they (the Angels) arrived they were DESTROYED! These angles had been handed down thou five generations of women. When those angels arrived in that destroyed condition, my wife and mother-in-law was heart broken. The packing was sub-standard, it looked as if a child had packed the items. A complaint was made with the manager alone with pictures. She stated she had filed a claim, BUT I DOUBT IT! It should not take over a month to settle a claim, even if UPS does use a private insurance company. Nobody should be that incompetent, plus the items were insured under value. PEOPLE NEED TO DO THEIR JOBS! Nothing should take this long when UPS is clearly at fault which was acknowledge by the Manager! When can we expect compensation!?!

It's one thing to make a mistake, another to lie about it. UPS never made a delivery attempt at the address specified. They claim the package was refused - not true. They then claimed the sender changed the address for re delivery - not true. The original address is correct. We are now watching our package go back and forth across the country because a driver cannot deliver to the correct address. I can only hope the package will get to its destination some day

Scan History:
Fri 29 Dec 2017 4:05 AM DEPARTURE SCAN SECAUCUS NJ US
Thu 28 Dec 2017 4:45 PM AS REQUESTED BY THE SENDER, THE DELIVERY CHANGE FOR THIS PACKAGE WAS COMPLETED. / THE ADDRESS WAS CORRECTED. SECAUCUS NJ US
12:09 PM ARRIVAL SCAN SECAUCUS NJ US
Wed 27 Dec 2017 9:21 AM WE'RE ATTEMPTING TO VERIFY THE PACKAGE LOCATION. / LOST PACKAGE INVESTIGATION OAKLAND CA US
Fri 22 Dec 2017 8:47 AM THE SENDER REQUESTED A DELIVERY CHANGE FOR THIS PACKAGE. / YOUR PACKAGE WILL BE DELIVERED TO AN ALTERNATE ADDRESS.
3:17 AM DEPARTURE SCAN SAN PABLO CA US
12:30 AM ARRIVAL SCAN SAN PABLO CA US
Thu 21 Dec 2017 11:35 PM DEPARTURE SCAN OAKLAND CA US
9:25 PM THE RECEIVER STATES THE PRODUCT WAS NOT ORDERED AND HAS REFUSED THE DELIVERY. / THE PACKAGE WILL BE RETURNED TO THE SENDER. OAKLAND CA US
4:43 PM THE RECEIVER STATES THE PRODUCT WAS NOT ORDERED AND HAS REFUSED THE DELIVERY. OAKLAND CA US
9:54 AM OUT FOR DELIVERY TODAY OAKLAND CA US
4:29 AM DESTINATION SCAN OAKLAND CA US
Wed 20 Dec 2017 9:25 PM ARRIVAL SCAN OAKLAND CA US
7:51 PM DEPARTURE SCAN SAN PABLO CA US
1:57 PM ARRIVAL SCAN SAN PABLO CA US
Sat 16 Dec 2017 3:01 AM DEPARTURE SCAN SECAUCUS NJ US
Thu 14 Dec 2017 9:56 PM ARRIVAL SCAN SECAUCUS NJ US
9:35 PM DEPARTURE SCAN NEWARK NJ US
6:26 PM ORIGIN SCAN NEWARK NJ US
6:30 PM BILLING INFORMATION RECEIVED US

On december 12th 2017, we were having problems getting a file to upload into the batch file shipping so we contacted someone with ups and somehow we were told to put 13 as the service code which was next day air saver, when most of the packages were in 25 miles of our company. So then the invoice comes and our bill is over $8, 000 so your telling me you took the packages up in the air and delivered them right down the road? So we then contacted the billing department and was told that they must have made a typo and that they would rerate the packages to ground delivery and not to worry. We were told that someone would contact us with new total in 3 days. So here we are today 12/29/17 and we are now being told no changes would be made that it was our mistake we selected that service code and they were delivered the way we asked. Again I must say so how did you deliver a package by air down the street. Why is it ok that one of the employees told us that it would be fixed not to worry and now we are told nope not fixing it. What a horrible experience this has been and we will not recommend anyone to ship with ups.

I am as frustrated as I have been in a long time. Your Customer Service is absolutely horrible! I have called 3 times and talked with 5 different people including a supervisor. Each person had something different to say, either adding or subtracting information from the previous person. The only American I actually spoke with was a delivery person who couldn't help me because I hadn't been given a quote or paid for it. Customer Service Representative #2 connected me with him. Which Customer Service informed could not be done.

. Rest assured I will never ship anything UPS and if I had the option f not having UPS deliveries from others I would do that as well. I will also be looking for every website I possibly can to tell anyone who wants to listen to not use UPS.

Thurs 12/28/2017:
We have short hours due to the Holiday. We have a sign on our door that we are closed at 1:00 OM. Yesterday the UPS driver did not show up to our business during the morning for delivery. I called UPS, while on the phone the driver pulled up across the street for deliver, so the UPS operator told me she would stay on the phone to see if he would come by. I was looking out my window the whole time and he never came by. So she told me someone would call me within an hour. No one called. I was here until 2 PM. I went to staples and swung back by around 2:15 and he had left a notice on the door.
So again today we were waiting for our delivery which we knew was on the truck out for delivery after tracking. He didn't come. So I drove around and found him a few buildings over and he told me he would get here when he gets here. Then he told me he had nothing for us.
He was a smart butt. And I don't appreciate it. When I got back to my office the tracking showed he tried to deliver and the business was closed. All untrue. He was lazy and didn't want to come by.
I called and was told I would get a call within an hour. I'm waiting.
I'm the owner of this business if this person worked for me I would fire him.

We were expecting a package yesterday 12/26/17, at our business. Tracked package which says attempted delivery - no answer, at 12:51 PM. Driver drove past today, so i confronted him about package. he says he was sick yesterday, so there was a fill in. The helper, name he gave me was Stargell, said he was here. i explained the problem, and he said "right there", pointing to my business. I said yes. He told me that he came to the door and we were closed. I said "that is a lie", to which his response was "you calling me a liar" YES. That door is unlocked every day between 7 AM and 5:30 PM, during the week. Stargell again says "no one was there" Not acceptable.

I had a package supposed to be delivered on the 21st of December. I waited and waited with no delivery and then checked my original email and it said "address correction needed" so i contacted UPS to find out what the problem is. The driver said it was undeliverable due to security reasons and tried to say i live it a gated community...NOT! I gave them directions to get to my house and was told my package would be delivered the following day... Nothing! I keep calling and keep getting the same story. They will have the driver call me about my package. I have not heard from anyone! This company stinks. I have had packages lost, delivered to the wrong house and now this. I just want my package!

I had just put in a security video system last week. Yesterday, my cell alerted me to activity on the front porch. I opened the alert and was shocked to watch a video of the driver throwing packages on my front porch!

Insensed, I called the depot where the driver originated from and filed a complaint. Girl called me back and said they will return my call but she had talked with the driver and he said he didn't throw anything. Nice to have video. I am still awaiting a return call so I went to the UPS corporate facebook page and messaged them with a video clip of the driver and the originating location. Still awaiting response.

Hoping for a quick response. TG nothing broken.

Delivery driver left the package 100 feet away from my porch behind my garbage can. It took me forever to find it as it said it was left on my porch on the tracking details. It was left out there for hours in freezing weather because I didn't see it and it had my Nintendo Switch in it. The switch is fine but the LCD of the screen was lagging as it took awhile for it to warm up.

Date: 12/26/2017
Desirable Resolution: Just please don't let this happen again.

The tracking number for this package was: 1Z4E16280276271487

I do watercolor painting. I sold a painting for $100 and the proceeds go to charity - st jude hispital. I wasn't in ellsworth at the time so had my neighbor drop it off at the local store. I told the lady to just put the painting (no frame, no glass, just thin paper) only 15"x 12" doesn't even weigh 1 ounce between two pieces of cardboard, put in ups envelope and overnight it. I figured $60 tops. They over pack it running the weight up to 3.5 lbs and charge me $200!

This ups store gives all ups stores a bad name. So not only did es st nude lose out on their $ but I pay the person $200 to buy my painting! No wonder their yelp reviews get only one star! Now I too will write a terrible review!

In june he was suppose to deliver an iphone for and he decided to stand in front of the building & just leave without attempting to deliver my boys ran after him and he stated that he ASSUMED i wasnt home
Now he send my packages other places dont deliver and now he ruined my son xmas by doing the same thing i need help
Tenants willing to testify !

If you want to ever receive a pic package in timely fashion deliver to the proper address in the proper time frame don't use UPS UPS can't even organize their stuff correctly even with electronic scanners and monitoring they have still once again managed to screw up a shipment for me this time he came to Roanoke where it needed to be delivered and there was shipped to Georgia and is now been shipped to Tennessee and won't be received until Wednesday or Thursday of next week instead of Thursday of the previous week when it should have been delivered

Bonnie Cole cell [protected] [protected]@gmail.com 1Z7270660330702775 This package and another one with my poor mom's medical supplies from Amazon was delayed for 3 days unlike the 5 other packages that was delayed for only one (1) day during this holiday season there is absolutely no reason for this delay on top of that the 2 packages arrived at 8:30pm and the driver sat them at the top step away from front door so we would not hear him but he put on his computer that it was placed at front door my item cost $100 and left it at 8:30pm without ringing the Doorbell so ONLY when my dog bark that I looked out I see the delivery guy across the street and I said why didn't you ring the doorbell he said we do not ring this late we'll why not because cause a cat or deer or thief could have stole my package he would not have awaken anyone it would have been very considered to let us know but it was very inconsiderate to leave it out in the moisture and rain and bugs my one box was dented so badly and opened I'm very disappointed I have it on my cameras

There was a new driver on the route for my deliveries out of the Harvey office. The driver stated that my package was delivered but yet later on found out he delivered to a house blocks away. The dispatcher named Lorenzo stated he would have the package sent to me on the next day. The following day, the same driver came and was very rude and stated he doesn't know where my package was and that I will have to call the shipper. I called the Harvey office and the dispatcher Lorenzo from the previous date stated that my package must have been stolen. I asked for his Manager which her name was Bobbi and she stated that she found out that my package was misdelivered to another address and the only thing that I could do was file a claim with my shipper. I was very upset because this occurred today on December 22nd and now my children will not receive any gifts for Christmas due to the carelessness of the UPS driver. My email address is [protected]@gmail.com

The driver that delivers to us on Sokokis Rd in Parsonsfield Maine is rude and ridiculous.
He made it very clear he did not like coming down our road. Correct me if I am wrong but he chose the job he has.
He literally got off his truck and heaved our package onto our cement stairs. My husband purchased a gift for me from LL Bean and it was breakable. Luckily it didn't break. However another package containing a bike for our daughter was beat to hell. Rips in the box, dents and holes.
Today he chose to not come down with a package which is fine however instead of hooking it to the mailbox he threw it in the snow and it was getting plowed. COME on! This guys is terrible.

Our delivery was originally scheduled for Wednesday, December 13, 2017. On Thursday, December 21, we received 3 postcards stating that our packages had been in the warehouse 40 miles away for previous 8 days with no attempt to redeliver. Upon receiving these cards, we called the local warehouse and were assured that the delivery would be today, December 22. Around 5 pm, we saw the truck across the road at our neighbors. We turned on our garage light and opened the garage door. No attempt was made by the driver to deliver our packages. Our driveway was clear to the dirt. We operate a small Christmas tree farm, and had approximately 80 cars and trucks with trailers during this time period. None had a problem with our driveway or turn around area. We have had deliveries to our door from FedEX and the US Postal service. We plan to contact Amazon to cancel these orders and will seek to do business with the USPS and FedEx for our future business.

5:00 pm Friday 22, 2017
I live at 1927 Tanager Ave Lehigh Acres Florida [protected]

Your UPS driver came down Richland Ave like he was in a quarter mile race
Richland is a side street. Basically, I live on the corner of Richland and Tanager.
If you google it you will see. I'm the only house. I just got my grandkids inside to eat I'm so glad I did they might have gotten hit on their bicycles

I understand it's holidays and people are waiting for packs but that is so uncalled for. That person in that UPS truck is going to kill someone.

This will be the second time in the last 6 months that I'm complaining.
The last time I spoke to someone on the phone and supervisor was suppose to have gotten back to me, no one ever did.

Next time I will involve the police and demand this individual to be fired

Frank Romano

The ups van driver was on the DO NOT ENTER road in Columbus Ohio 43220 at about 2:20 pm on 12/22/17. At Benchmark apartments and Walgreens on the intersection of Kenny and Henderson rds. He was holding off the traffic making it impossible for people to get into walgreens or their homes. When i honked all he did is showing me to keep going in gesture. This is ridiculous. The drivers should follow the traffic rules and do their jobs properly!

1 day service package not delivered on time.Could not get an estimate on delivery window for rescheduled date.Getting the run around in regards to obtaining refund for services not provided.Told that shipper has to request refundbon behalf of myself.The shipper told me that ups is to refund me directly being that i paid the 25.00 charge for 1 day service.