UPS
reviews and complaints

I went to the UPS package shipment center at the Unadilla, GA location. I was treated very rudely by the female employee named, Adrian, that was the contact person at the desk that ships packages. This happened on Sept. 15 at about 6:00- 6:15 P.M. There was a sign on the door that stated that they accepted debit/credit cards. She would not accept my debit card and made me drive all the way back home, some 20 miles, to get a check to pay for my shipment. Included is a photo posted on the door of what they would accept for payment. I advised her that the sign said they would accept a debit/credit card. She told me she did not put the sign there. That is was UPS's problem and not hers, and that she did not care if this sign amounted to lying to people. She was very rude and hostile to me, and very unprofessional. Would not even answer basic questions about my shipment. This was the worst time I have ever had shipping a package. I I will never use this location again for shipments. I was shipping a package that cost me $42.84 to be harassed. I had shipped a package about 2 days before this at this location and read what the sigh said therefore I was trying to abide by this signs instructions.

I live at 6638 North 76th West Ave Tulsa Ok 74126 and Im sending this complaint due to the drivers that deliver packages on this route to our neighbor they are all speeding up our road that is gravel and creating a dust storm all over my home its getting in our air ducts and we are not tolerating it another day! We have stopped several drivers and asked for them to slow down and have respect for our property but to no avail and they have all been very rude! I dont know if this is how UPS conducts themselves in the workplace but its very disrespectful and rude! My number is [protected] and my name is Catherine Taylor! We have to get oyr A/C and ducts cleaned professionally because of the amount of dust created by your drivers about 3 times a day up and down the road! Im expecting a call asap about this matter

I went to the Dearborn Store in Michigan on Michigan Ave. Store #5810. The guy that assisted me wasn't very polite. I over looked the rudeness. He asked what was I shipping? I don't recall being asked that before. Is that normal procedure? I didn't respond. I was charged a dollar for tape which I wasn't aware there was a charge. I left the store feeling uneased. My feeling was right he sent my package back to me. I called and ask to speak to the store manager. Andrew got on the phone. I explained and he tried to say I had the wrong return label. Which if he's the manager he would have known that when he scanned. I did my own investigation and called customer service come to find out I was suppose to have taken it to Post Office. I called the store back and Andrew not the manager Lauren is the owner and she was rude. I will never go there again

I was expecting a replacement phone delivered today, 9/14/2017, using the next business day service. Tracking information indicated that the phone would be delivered on 9/14. Sometime during the day that delivery date was "updated" to 9/15. I called the customer service number who said that the local UPS location would call me within an hour. About 20 minutes later I did receive the call. I was told that the package was at their location and delivery was in fact rescheduled to 9/15. Of course with no better explanation the rep played the hurricane Irma card blaming the storm for the delay. I offered to pick up the package myself explaining that it was my business phone and I needed it immediately. I was told it was not possible for me to pick it up and that I just had to wait for it to be delivered. This infuriated me. Why can't I just pick up my package I asked. The person said because it was on a conveyor belt . Here's an idea. Get it off the conveyor belt and hand it to me. Problem solved. Oh no. We can't do that. Absolutely pathetic.
Tracking Number 1Z50E70V1368017154

Matthew C. Hetrick, DOB 9/19/82 . A known drug addict working in your Greensburg PA office Store #3059 . Was sent home for being altered recently and nothing was done. This person has an extensive criminal record and was recently fired from a job at Marshall's Department store for stealing items and returning them. What is your policy for employees who are arriving to work intoxicated? Do you randomly drug screen employees?

I Strongly Dislike packages left at my door, So I leave Instructions for the delivery driver if I can. It is the beginning of the semester so me and my roommates are ordering school supplies. Mostly Art supplies. I had to order from a company that only does delivery with UPS and at a shipping cost that cost more than my supplies... I saw that it was delivered by the San Marcos branch and just wanted to say... I had left specific instructions and they where not followed! I had been waiting all day long for my supplies and did not hear any knocking at my door. My roommate who was by the door in the living room did not hear anything. My other roommate comes home from work and tells me that it was at the door... there was instructions that if the door wasn't answered to leave it at the Apartment complex right next door to my building. So there was no reason for my supplies to be sitting outside for over an hour unattended where it could have been damaged or stolen.
There have also been several time to where I would hear just one knock and I run to the door only to see the driver already down the stairs and driving away in the van. I've also have had Larger packages being leaned up my door so when I open it the package would fall down on me.
I avoid USP for these very reasons! If the shipping was free or below 5 dollars I would bother with a review. However the shipping cost more than my Supplies and I had waited all day for it to arrive so I can do errands and it ends up being out for a hour with no indication that it was there until my roommate comes home from work

I ordered an item from Walmart and awaited delivery 2 days in a row and each time the UPS Courier lied and said I was unavailable for the delivery. He noted that my package would be taken to a drop off location where I could inconveniently pick it up. I absolutely refused to pick up the package since I paid for shipping and handling. I finally called Walmart to inform them of my dissatisfaction with UPS' service, and I cancelled the order altogether and requested that UPS never be used as a delivery service fo me again.

I ordered a generater from home depot it was delivered via up 9/7/17 I live in rural area so I left gate open so driver could bring inside I'm an elderly 68 year old female with alot of health problems the driver did not bring but left way up by open gate I had no one to help drag this extremely heavy generator to home I hurt my back and was not able to get out for the hurricane something needs to be done about this I'm reading very many complaints this kind of thing is happening alot I have a mri appointment in 2 weeks I've have already had back surgery and now because they would not bring inside I have hurt myself very bad.

I called UPS on 9/12/17 at 3:55pm to figure out why my package was not delivered and was transferred multiple times then to Ocala Florida where I am trying to get my package Dally Javier was VERY rude to me telling me that she had no clue where my package was and it was not her problem. She was yelling on the phone and would not let me speak. She said "your package is lost, are you happy with that answer" and eventually hung up on me.

Yesterday on 9/11/2017 a UPS driver stated he came to my apt to leave a package and their was no one home. That was false. Someone was home all day. Not only did they not make the attempt, but left no notice whats so ever. This is not the first time the UPS drivers that work out of the Brush Ave office does this. I called UPS customer service because i keep track of my packages. It said that my package was going to be left at an access point, which it was not. Someone named Ashley from the Brush Ave location called to advise me that the driver would not return and that my package will be dropped off next business day. She was very rude and short on the phone and when i asked to speak to someone to file a complaint her response was thats me so what exactly you want to do? I asked to speak to a supervisor and she said no. I asked for his number to leave a message she said no. And at the end she said the driver will not return and hung up the phone. Unprofessional, disrespectful, unacceptable.

Paid for overnight Air service...Was mis sorted twice and delivered even though asked to return to sender. Then would do nothing to cover the loss for the items damaged inside. sent 8/31/17 overnight, delivered 9-6-17.
Clearly customer Service cared not at all that it was mis sorted twice or that it had been requested to be returned to sender, only for them to deliver it after all and the customer told them on site not to leave it and they said they had too. All is documented on their tracking detail.

1ZX98 [protected]

I have ordered 2 expensive concert tickets through the Viagogo website for the Rolling Stones concert on 20th of September 2017.
From my UPS profile I understand that my package is supposed to be already delivered to my address, not to a recepient, but to a mailbox.
The “Proof of Delivery” does not give any additional details on the delivery – to whom the parcel has been delivered, at what address was the mailbox, did anybody signed to confirm the receiving of the package, etc.?
I expected that a currier will deliver the package to the recipient himself against a signature and a delivery receipt. After all it's not a simple and cheap post service to drop it into a mailbox.
Practically I don't have any real proof that my quite expensive tickets have been really delivered and were not stolen by your employee or somebody else. Please, tell me the exact address my package was delivered to.
I hope that the issue will be solved in a positive way as soon as possible and I will receive my package or will have my tickets full refund and a compensation for the very big inconveniences caused due to a bad delivery service.
Thank you for your co-operation and looking forward to hearing from you asap.

That makes me uncomfortable that on Tuesday 8/29/17 I didn't got a lot volume out of my trucks at the very end, just the erays and Bing telling me "Dalia hurry up hurry up..." like that I'm not doing my job. And that's what I was doing. I was cleaning the erays and load it in the middle

On 8/31/17 I didn't work because I wasn't feeling really well. At the beginning of the day before we start I told Clay they better leave me alone all day doing my job without yelling me because they have been rude with me and I don't want them to be rude telling me to don't stack up or to hurry up with attitude like that I'm not a hard worker, then make me feel more bad depressed.

On 9/1/17 at the beginning of the day I asked Bing please can you move the roller all the way to the front out of my way? He told me not, I told Clay about that, he told me he's gonna do something, he went to talk to Bing and Bing went through me yelling me the roller is gonna stay there. I just told him ok so they can see. Next, about 6am it was really slow, the belt was empty, I was stand up waiting for the rest because I didn't got nothing out of my trucks except one that got too many packages from the same place that go on the same spot and I was trying to hold them out of the truck to see how big or small they gonna be & make sure the rest they gonna fit. But Clay was little rude telling me to load them now. Then about 8:30 the trucks were getting really full, I got a lot volume out of the truck and Bing got upset because the truck was getting full like the packages wouldn't fit and complaining that I don't know how to load just because I put them on my way when is getting full. There's so they can see and they don't understand that sometimes I have to stack out. And because he keeps saying the same thing over and over yelling me like that he wants to fight, I just interrupted him talking to me without letting him finish talking to me like, "ddddd" and then he sent me home and was fine with me so they can have fun with that volume without me and nobody is good hard worker like me moving really fast

Start time was 3:15am and I finished by 9:05pm arguing with Bing

Next, they have been rude like that with me for awhile and one time the packages from a different belt were falling down on my way, I just let them to fall and keep loading the rest of my trucks because if I quit I gonna start having a lot volume in all my trucks and we don't want that. Next, because it was getting late, Clay yelling me that why I have all that volume out, I told him because the the packages that aren't mine are falling down on my way and he keeps yelling me that I don't have any reason to stack out. They always treat me really bad like that I'm not doing my job. Also at the very end when we only have smalls on the belt I keep the erays out of the trucks so I can load the smalls on the right spot but the supervisors yelling me to load the erays now and then they gonna start complaining that I don't put them on the right spot. I'm trying to figure out who can help me transfer to a different location.

Thank you!

I feel feel like that I want to get transfer to the Austin building to be more safe

Your truck driver took issue with my turning in front of him to make a right-hand turn when I had plenty of room. He proceeded to pull around me and then run me into the opposite lane with oncoming traffic . After proceeding through the tolls he proceeded to cut me off by swerving from lane to lane to block my progression. He exhibited the worst case of road rage I have ever witnessed. He carelessly put my safety in jeopardy and I will be reporting this to the state and federal DOT.
The dot # on the truck was 021800. The plate # is from Pennsylvania PT5726G. This incident occurred getting onto the 90 W. New York State Thruway at the transit Road tollbooths. I suggest this incident not be taken lightly as it was real and it was dangerous.

9/8/17 truck #166387 at 353 Brown St. around 10:45am in West Lafayette, IN. I was stopped curbside (with my flashers on) for a client to get into my car. Your driver pulls a U-turn and begins backing up to my front bumper. When he was inches from my bumper, I began backing up and honking at him. He yelled gibberish I didn't comprehend as my window was up. I stopped and my client opened the back passenger door to enter when your driver began backing up again. I was forced to back up more while my client, thankfully inside, still had the back door ajar. If I hadn't backed up both times, your driver would have hit my car. Once my client was in, I pulled around with window down to discuss with your driver, but he was hiding inside scanning and my client needed to go. I returned 10-15 minutes later and his truck was still parked there, but no sign of him. I took a picture of his truck number. As I walked back to my car he came out and loudly said, "What's your problem?", his exact words. I told him my problem was
he would've run into my car had I not backed up twice. He said he has a back-up monitor. I told him I'm sure he did, but he still would've hit me had I not backed up. I told him what I was doing was no different than what he was doing right now, and for 15 minutes at that. Then I told him his boss would hear about this because I had to back up while a client was trying to get in my car. I have him a thumbs up and told him, "Good job!", my exact words. He shut up real nice after that. I truly believe your driver was irked that someone was blocking his daily convenient spot for delivering to that location and was deliberately trying to make me back up. Only problem is someone was trying to enter my car. I guess his back-up cam didn't catch that. I'd have backed up plenty for him, no problem, had someone not been trying to get into my car. Your driver is a grade-A [censored] bag...

Sincerely,
Phil Reynolds

The ups truck was double parked next to an empty space blocking traffic on a two way street . We waited 15 minutes thinking he would move but he ignored us .. After ask the driver to move so we can park at the two car spots he was taking up ..he refused said they can park where they want including a bus stop if they want . I told him I m going to make a complaint he said go ahead I ll give you the number ..he was very rude and unprofessional. They made us and another car wait over half hour before they moved in an area where parking is tough to find in the first place .. I don't know why this ups driver and his partner just hires anybody that think they are ubove the law and think they can double park where they want including empty parking spots . Now I have to worry about sombody like this delivering my packages also .

The driver decide to report my address as a commercial and said my business was close at the time of delivery...
My ADDRESS is very clear every ones know CENTURY VILLAGE of west BOCA why the driver decide to report my address as a business, who knows...I order EVERY THING in my life online NEVER EVER had a problem with my deliveries as my complex in very well known place in Boca.
I loose a day of work, I contracted a helper because the item is a big piece of furniture and I need help to assemble ALL MONIES THRU OUT OF THE WINDOWS BECAUSE A LAZY DRIVER...
The hurricane in the area is not around until SUNDAY if UPS inefficiency s going to be justified by the hurricane will be incredible.
NOW WHY I CAN'T GO AND PICK UP THE PACKAGE? maybe UPS special treatment
UPS YOU STILL THE WORSE SERVICE A HUMAN CAN HAVE.
JOANN VAZQUEZ
[protected]

PLEASE ONE OF THOSE CEO OR PRESIDENTS THAT RUNS GREAT CARS AND MAKE GREAT SALRIES WITH THE BAD SERVICE YOUR COMPANY PROVIDE "PLEASE" TAKE RESPONSABILTY AND CALL ME TELLING ME HOW I CAN GO AND GET MY PACKACGE SO I DON'T HAVE TO FACE YOU USELESS DRIVER...

While driving north on interstate 24 near Chattanooga on 9/6/17 we had a ups truck driver speeding down route 24west. The traffic was awful due to the pending hurricane and everyone heading north. This driver was out of control and nothing was gonna slow him down. Plate#02078. Truck#674435.
For EVERYBODYS safety, this man needs to be checked out. What a terrible way to ruin a companies reputation. I'm disgusted.

Terrible service! Both the delivery drivers and phone customer service representatives are shocking.

My parcel (tracking number: 1Z5755816896492152) has been left outside on the street just because door to get to a communal area were locked. Still the status of the parcel was changed to "delivered". Quite frankly the driver could throw it to a been and said it was delivered - it doesn't make much of a difference.

If not honesty of a neighbor I would have never seen £300 worth of tickets!

Ups is being completely irresponsible in delivering packages in the FLORIDA area from 9/6/17 forward..ALL THESE PEOPLE ARE EVACUATING AND LIKELY NOT HOME..SO EVERYTHING WILL LIKELY BE DESTROYED BUY THE HURRICANE..I personally have a valued item being dropped off in Palm Beach today...The buyer has not communicated with me and I can assume that they probably evacuated...If so and they try to hold me liable, I will start a class action law suit against ups...There no question or reason why they should be not 100% sure that the person is receiving a package in these circumstances..I'm angry!