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1.4 2063 Reviews

UPS Complaints Summary

202 Resolved
1849 Unresolved
Our verdict: With UPS's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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UPS reviews & complaints 2063

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M
9:35 am EDT

UPS product pick-up

UPS customer service is a joke! They were supposed to call me to pick up a large deck furniture set I was returning but instead came out without calling and I wasn't home. They left the labels but when I called them said that I would have to pay them to come get the packages. Spoke to supervisor MARIA who said that it was my fault I wasn't home and nothing they can do about it. My choices are pay them, get the items to a UPS location or flag down a UPS truck driving down the street! To schedule a new pick-up I was told that I would need to be home from 8am to 8pm Monday through Friday! WTF? FED-EX please save me!

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7:13 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

UPS delivery

my tracking # k2315437728 was dropped off for shipment to Hawaii. Inroute, my package was destroyed and misplaced for 2 weeks while I desperately tried to locate it. then it showed up on my doorstep somehow. for the 5 days, we the vendor and the customer have tried to get ups to resolve there screwup to no avail. Everyone on the ups end is always very apologetic but the problem persists. All we ask is that ups pick up the package and deliver it without further burden to the vendor or customer. Take responsibility for your screwup and do right by your customers
Noel McCully

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R
2:37 pm EDT

UPS my package being delivered to wrong address

I had a package that was supossed to be delivered to 2146 Hwy 2227, Somerset, KY 42503. It was not delivered to that address. It was delivered next door to 2370 KY 2227. (Leslie's Tires. Phone [protected].)
This package was from Cigar International and was $75.00 Value.
I tracked the package online and did not recognize the signature of WYATT.
I had to call Leslie's Tires and see if it was delivered to them. The tracking number is 1ZEW96780306530414.

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Update by Robin Wesley
Jul 31, 2017 2:38 pm EDT

Please make sure this doesn't happen again.

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K
12:06 pm EDT

UPS unauthorized delivery to wrong address

On July 11, 2017, I placed two separate orders for 5 items through Amazon.com. Both orders were submitted to have the shipments delivered to my home address: 5 Beehive Place, Apt M, Cockeysville, MD 21030.

Amazon assigned one UPS tracking numbers for both orders: 1Z21F58E0349485604.

Of the five items ordered, one was noted as being "undeliverable" due to "address cannot be found." This seems unlikely, since I receive between 3-5 packages a week through UPS. They know were I live.

For the other 4 items, Amazon noted that all were delivered on Wednesday, July 26, 2017, to Lexington, KY, US. This address does NOT coincide with the delivery address noted on the orders.

Today, I contacted Amazon about both orders. Where inventory remains available, Amazon is working to send me replacement items. They also confirmed that none of the 5 items was "returned" to Amazon - especially the one noted as being "undeliverable" to my home address.

I bring this to your attention because something is amiss at the Lexington, KY, address/location area for UPS delivery or distribution. Because I order online almost exclusively, I know the UPS drivers and regional staff in the Sparks, MD, location. I am convinced that these items never made it to Sparks, MD, and that someone in the Lexington, KY distribution center stole these items and chose to place any acceptable notation on the tracking log.

I would like to place a formal complaint and will seek possible criminal charges, if my complaint can be prosecuted in the applicable jurisdiction.

My continued trust in UPS is contingent on the company's ability to consistently and regularly deliver packages. Because of my work schedule, I rely almost exclusively on home delivery, and UPS has been, until now, a trusted partner. This example, while an anomaly, forces me to reconsider UPS as a choice delivery package company.

Sincerely,
Karen S. Park
5 Beehive Place, Apt M
Cockeysville, MD 21030
[protected], cell
[protected]@aol.com

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J
8:31 am EDT

UPS delivery : ran over my dog in driveway.

UPS came barreling down my driveway at about 20+ miles per hour and ran over my dog. Did not even slow down or stop!
UPS has told me that their insurance company would call w/I 24-48 hours...it's been 4 days now and no call. My dog is in the hospital and the bills are mounting.
I think they are very irresponsible for not contacting us in a timely manner. If no call on Monday. I will be calling an attorney.

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H
11:19 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

UPS delivery to wrong town

My bank is trying to send me a replacement atm card which was to arrive yesterday. Instead ups sent it to the wrong town. Then sent it to a town 300 miles from I am at. Now they tell me it will be delivered by 7pm which will do me no good . When i called ups they lied and told me it was my fault though the label has the correct town printed clearly.

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T
8:48 am EDT

UPS delivery

This in reference to my undelivered Walmart package with tracking number 1ZY76Y60326350511, which was out for delivery on 07/26/2017. However, it never arrived as the driver stated on the web site "recipient unavailable". He arrived at my housing complex empty handed and stated to my granddaughter that my package would be delivered the next day. He NEVER attempted to make a delivery to me. The real problem is that this is the third (3) time this situation has occurred. He submits erroneous delivery statements to the website in order for the next driver to make the delivery. He clearly disrespects his employment with UPS with no regard to customer service and severity of the consequences imposed on the recipient. I receive packages from UPS on a regular basis so I'm fully aware of the procedures for tracking packages. Today, I am again patiently waiting for said package which is "out for delivery, 6:00 a.m.". Thanks in advance to your prompt attention to this matter!

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ACRock
, US
Aug 01, 2017 11:25 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

The very same thing happened to me today. The driver said we were unavailable and he left a tag on our door except we were home with the front door open. My guess is he couldn't make his delivery time. So we called UPS and they called the driver and he finally came out. P.S. we live on a drive and there is one way in and out of our street so he would have to drive around our block no matter where he delivered. A point I made clear to him when he finally showed up. I intend to pursue this with UPS.

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V
6:14 pm EDT

UPS I paid for two day delivery service and they didn't leave my package even though I signed

I paid for express two day delivery service almost 40 dollars. I got my first UPS notice slip, I signed it, as the slip says, and left it taped to my door. The UPS came twice more and did not leave my package. I am signed for UPS alerts so I get a UPS alert when they came. Now I get a notice that I have to go and pick up my package as I was unavailable, even though I left a signed slip. I called UPS customer service [protected] and was told a supervisor would call me back. The supervisor called, told me to go and pick up my package, refused to acknowledge that UPS driver came to deliver and said the service is for me to pick up at a locker, which is a lie. He also refused to give me his name. The phone number that called me back was [protected].

I can send you the photographs of the email alerts

Please help me get my package or a refund from UPS

Vivian Lezama
60-15 Woodside Avenue
Woodside, NY
11377

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I
7:02 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

UPS hit and run by ups driver

on July 5, 2017 UPS truck hit our main gate to the estate. Driver did not report the damage, case number [protected] submitted all repair bills to 1050 bennett drive in Longwood, FL 32750, driver was aware of all the damages caused due to the fact that she got out of the truck to inspect the damages. We have been calling on regular bases with no respond.

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J
10:07 pm EDT

UPS ups delivery

i made sure that I was home when my package arrives as the tracking number shows it was in route. I was in my front living room from 5 to 6:50. I went outside at 6:50pm to check my package but there was no notice at my door and saw the UPS guy dropping off packages few houses down. Checked my tracking and it shows that the delivery guy tried to drop off the package when clearly he didn't. Talked to customer service and they told me their going to put a complaint and will get the delivery guy to come back. That didn't happen and now I have to wait three days to get my package. Very bad service and a lot of liars in your company as they were no notice in my door. No knock on my door. Customer service promising they will get him to drop it off again just to get rid of customers on the phone. People should not use your company as you guys let people down.

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D
3:58 pm EDT

UPS I am complaining as I have not received my parcel

Worst delivery service I have ever had, no complaints section, no one would listen to the complaints and no explanation as to why the package had not been delivered for 3 days. First delivery suppose to arrive on 19 July never did, called customer services and he reassured me it will be here the next day as I paid £30 for next day delivery never did, received another email saying, due to bad weather I will receive it on 21 July, stayed at home all day but no parcel. Disgusted with their services.

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M
8:06 pm EDT

UPS company lies when it says cannot find address

I ordered a package, California to rural area outside of Albuquerque, NM. Was told it would be delivered on Tuesday. SOmething happened between California and Phoenix and delivery would be delayed one day. It never arrived on Wednesday. I called and talked to somebody who checked and said dispatch in Albuquerque did not give directions to our house. We have lived here for 15 years and have had all kinds of stuff delivered by UPS during that time. The person asked for directions to the house. I gave her detailed directions. She assured me the package would be here today (July 20). It did not arrive. I called at 4:30 PM and they said somebody would call me within an hour to discuss it. NOTHING HAPPENED. I called at 6:30 and they said it was scheduled for delivery tomorrow. I asked why it was not delivered today and was told they did not know. I still do not have the package and have been lied to at least three times about why or how to get it. What do I do?

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Z
11:41 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

UPS unbelievably terrible customer service - ups canada

I've dealt with some of the worst companies for customer service in this country - Rogers, Bell, Wind Mobile - and never encountered a company as incompetent as UPS. It would be one thing if this was the first bad experience I'd had with them, but every single time there's been something, whether it's lazy/intellectually challenged delivery people tossing packages at the end of the driveway so they can get rained on and/or stolen, being charged insane brokerage fees either at the door or months later by a collection agency, deliveries not arriving until days after they should have, unintelligible phone messages from the aforementioned lazy/intellectually challenged delivery people... the list goes on. Isn't delivery what UPS does? How can a business be so unspeakably bad at pretty much the only thing it does?

This time I ordered a package from Italy that promptly made its way overseas, and according to the tracking info was held in a warehouse very near where I live for several days. For three days no-one from UPS contacted me or the seller to request any missing information, and I expect that if I hadn't called them myself it would have languished there until it was returned to the sender. First I called the number for UPS International, where a representative told me information was needed from the seller, and to ask them to contact UPS Italy, who were then unable to tell the seller what was wrong. Then I called UPS Canada and over the phone I was told that there was no customs broker declared, at which point I told the representative that I would go to the customs office, which is around 10 minutes' drive from my home, and clear the package myself - but only the day after I made the phone call, I suppose to penalize me for denying them their completely arbitrary brokerage fee. I gave the representative my email so they could send me the required manifest and invoice to present to customs. I even called back several hours later to make sure the representative had entered my email address correctly.

So imagine my surprise this morning when I woke up to see that UPS had taken it upon themselves to act as my customs broker, without my permission, and cleared the package through customs. I once again got on the phone to UPS and asked them why they had cleared the package without permission and why my package was now in transit to a facility further away, and there was a notice about a delayed flight when the package had been not ten minutes from my home. The representative apologized for the brokerage mistake and told me she'd "adjusted" (removed) the brokerage fee, but was unable to tell me why my package was on the move again, why airplanes where involved or even whether it would come to my front door or would go to the UPS Store, as I'd requested through their "My Choice" system already last Thursday, before the package even made its way into Canada. The representative also couldn't tell me whether a delivery would be attempted today.

Three hours after hanging up with the representative, I was totally unsurprised to see that the UPS tracking website is still telling me that in addition to import duty, I still need to pay them for illegally acting as my customs broker. Furthermore, the status of the package has not been updated since I spoke to the representative, despite her assuring me "there would be an update soon." The status of my package is still marked as "in transit, " even though I know there is nowhere, absolutely nowhere in the Greater Toronto Area that takes three hours to get to. Are they sending my package back to Italy? Is it being delivered on a bike? Is it going to the moon? Who knows? Certainly not UPS!

Once again I got on the phone with UPS and asked why now four hours after I was assured that the brokerage fees had been waived I was still being asked to pay them. The representative at first claimed that I had cleared the package myself (apparently the system told her this?) - after being corrected, the rep informed me that the fee had been waived but the request was "on the way" to some other department. I was then given some complete BS about being able to override the amount I was being asked to pay online and enter my own (just the taxes due), which in the space of ten seconds I proved to be untrue. Once again the representative had no idea where the package was headed and couldn't tell me when this other department would adjust the amount I was being asked to pay online to remove the brokerage fee, and suggested I "contact Paypal about the problem, " a phrase which as used here means "I am completely incompetent and have no idea what any of this means."

Do they have several different computer systems that aren't coordinated with each other, are their employees just lazy, or have all four representatives I've spoken to so far been lying through their teeth and pretending to enter things into the system? I'm inclined to believe the latter since speaking to these people on the phone has achieved less than nothing.

I've never had a problem with packages from Italy sent via Poste italiane/Canada Post and they don't hit you with extortionate - from now on I won't buy from a seller who won't ship via those.

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S
11:20 am EDT

UPS bad tracking information given

On 7/17 at 9:52AM, I was given tracking information for a pallet that I had been waiting on. Tracking number is [protected]. I use the UPS website to track freight and show that it should deliver by the end of the day on 7/17. Pallet does not arrive on 7/17, so I check the site on 7/18 at 7:30AM and see that the estimated delivery date is still 7/17 but the shipment is marked exception with possible delays. I call UPS and try to get an accurate delivery date, mentioning the fact that the website says exception. The lady on the phone says that it is on the truck and will deliver 7/18 before 5PM. I call again at 2:30PM and am told the same thing. It's on the truck and will deliver by 5PM. Again I mention the exception. I call again at 5PM when the pallet has still not arrived and am told that the pallet was never on the truck. The CSR called the depot and was told that they are consolidating the loads because I am on a Navy installation and that the pallet would not deliver until Thursday 7/20. This is incredibly frustrating as I have passed along false information to my customer all day. I run a very busy store and do not have time to babysit freight carriers.

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M
8:05 pm EDT

UPS delivery

Awaiting package to be delivered. Tracked package using the tracking number provided from the eBay seller. Checked the status to see that the package was out for delivery on 7/18/17 without any time window. I work from home, but the one time I need to go out, apparently the package was "attempted to be delivered but no one was home." My adult son was home waiting for the package. NO doorbell, No knocking on the door and no note. My dogs were outside, but we have an invisible fence. I have witnessed previous drivers seeing my dogs in the yard only to slow down but then drive off. I called customer service to track my package. I relayed my situation that there HAD been someone home and was told from "Belinda" that on days that I know to receive packages that I need to put my dogs up. I certainly will if UPS will provide house cleaning services to clean up after my dogs if I am going to leave them inside all day since there was NO estimated time. All I saw was " out for delivery (12hours)".I am so glad that I know how to use the internet to track packages since there was no other form of communication. Now my package is being delivered to a UPS location for customer pick up. Thanks "Belinda" for at least telling me the local store that I wouldn't have known otherwise because there was NO NOTE and I wouldn't have been notified that my package was at the "mystery UPS location". I understand that customer service reps have to have a thick skin but when that representative decides to give me her "opinion" on how to conduct my personal life then she has crossed the line.

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K
1:59 pm EDT

UPS non-delivery

Unacceptable service! Every time I have the misfortune of ordering something from a seller that chooses to use ups, the package is usually delayed for no reason.

I took the day off because I was guaranteed by amazon that my package would be delivered by monday. The package is literally located in the same city where it is to be delivered, and there is presently no reason that it cannot be delivered today.

Based on my interactions online and over the phone, I have gathered that it's simply because it's a big parcel and no one feels like delivering it. I was told that it was on the truck and that if requested I could not pick it up today, not that I would because it would not fit in my car and I paid for a service that I expect but am not getting!

I was absolutely assured on tuesday by csr mandi on facebook that the package would be delivered by the latest today... Only to get another notice saying now it will not be here until wednesday... Now, why don't I believe that?

Not one member of your customer no service team wants to make it right! I was told that I would be contacted again today to have the problem handled... That was also a lie!

The last time I had to use ups I bought a chair delivered, but on the delivery date I was met with a "missed delivery" sticker, as supposedly at 7:30 pm that friday they attempted to deliver, yet we were home and no one knocked on the door, and as a result that package was delayed by three days due to the alleged delivery "attempt" as it was on a friday, and ups refused to deliver that package on a saturday despite lying about friday.

I honestly don't understand how they stay in business!

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11:02 am EDT

UPS package from amazon

We received a delivery notice 6:30 pm. We call to pick up the package. The center did not close until 8:30 pm. They said it was impossible, that it had to be redelivered on Monday. We waited all day, calling several times. At 8:00 pm we demanded to talk some one, they explained there was nothing they could do. The driver made a mistake. We still could not pick up package.

They promised to hold the package at the center for pickup. I have been here for an hour. They still do not know where it is, although they have my yellow notification.

Five days to get a package that could have been left on the porch in a decent neighborhood. Horrible!

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D
8:55 pm EDT

UPS delivery service

Tracking numbers 1Z 4E0 [protected]
And package tracking 1Z 4E0 [protected].
These packages show they were left on our door. They were Not, they were thrown over the fence into our back yard. Our dogs got the packages before we did. This is UNACCEPTABLE! $85.00 merchandise ended up being a chew toy. WALK UP TO THE DOOR, If they can't do that, they need to reconsider there job choice

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11:34 am EDT

UPS unethical behaviour

Last Thursday, July 13, 2017, we took delivery of a small AC unit purchased on-line through Amazon. It was delivered to our front porch early afternoon. The driver drove over our lawn to deliver as witnessed by tire tracks I took pictures of. The lawn was freshly mowed just a few hours before, so I know there were no tire tracks, and lawn equipment doesn't have the same wheel base. My driveway is about 8 feet from the access to the front porch and there is a walkway to afore mentioned porch. The unit in question was not all that heavy, as witnessed by my 58 year old body that is afflicted with arthritis, fibromyalgia, shoulder and back issues and I was able to lift it by the straps and bring it in myself - so that can't be the excuse. The unit was left on it's side - even though the box is clearly marked not to do so. I remedied this asap when I brought it in. The box is also pretty torn up on one corner. Due to current on-going medical issues, my husband has not un-boxed the unit, yet, to inspect it. I am upset that one of your drivers would choose to drive over the lawn (if it had been the area with the septic, could have cost a $5-7, 000 to fix) and that the unit we ordered was treated so poorly both in shipping and handling. I would appreciate it if you would address this problem at your earliest convenience.

Sara L. Wehr
13879 Covered Bridge Road
Lowell, Mi 49331
[protected]@wehrhere.com

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6:57 pm EDT

UPS my mom had a driver throw her package on the ground and turn and leave!!

The driver pulled up and got out with her package which contained her insulin and proceeded walking toward her and just threw it on the ground and then left.. I really do not appreciate my mother getting treated this way ... If the driver dislikes his job this bad maybe he needs to try another career! This really needs to stop he the drivers has done the same to my brother as well!

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UPS Customer Reviews Overview

UPS is a global leader in logistics and transportation services, providing reliable and efficient delivery solutions to businesses and individuals worldwide. With a strong focus on customer satisfaction, UPS has received numerous positive reviews from satisfied customers.

One of the most notable strengths of UPS is its extensive network of delivery options, including ground, air, and ocean freight services. Customers appreciate the flexibility and convenience of these options, as well as the speed and reliability of UPS's delivery times.

Another key advantage of UPS is its advanced tracking and monitoring systems, which allow customers to easily track their shipments in real-time and receive updates on delivery status. This feature is particularly valuable for businesses that rely on timely and accurate delivery of goods.

In addition to its delivery services, UPS also offers a range of value-added services, such as packaging, printing, and mailbox services. These services are designed to help businesses streamline their operations and improve efficiency, while also saving time and money.

Overall, UPS has earned a reputation as a reliable and trustworthy logistics partner, with a strong commitment to customer satisfaction and a wide range of delivery and value-added services to meet the needs of businesses and individuals alike.

UPS In-depth Review

Website Design and User Experience: The UPS website is well-designed and user-friendly. The layout is clean and intuitive, making it easy to navigate and find the information you need. The search function is efficient, allowing users to quickly locate specific services or track packages. Overall, the website provides a seamless user experience.

Range of Services Offered: UPS offers a comprehensive range of services to meet various shipping needs. From domestic to international shipping, they provide options for both individuals and businesses. Their services include express delivery, ground shipping, freight services, and specialized solutions for specific industries. With such a wide range of services, UPS caters to diverse shipping requirements.

Shipping Options and Pricing: UPS offers flexible shipping options to accommodate different budgets and delivery timelines. They provide various delivery speeds, including next-day, 2-day, and ground shipping. The pricing is competitive, and they offer transparent cost calculators to estimate shipping expenses. Additionally, UPS offers discounted rates for frequent shippers and businesses, making their services cost-effective.

Tracking and Delivery Updates: UPS provides excellent tracking and delivery updates. Their online tracking system allows users to monitor the progress of their shipments in real-time. They provide detailed information about the package's location, estimated delivery date, and any exceptions or delays. UPS also offers email and SMS notifications to keep customers informed about their package's status, ensuring a hassle-free shipping experience.

Customer Support and Communication: UPS offers reliable customer support and effective communication channels. Their customer service team is responsive and knowledgeable, assisting customers with any queries or concerns. They provide multiple contact options, including phone, email, and live chat. UPS also offers a comprehensive FAQ section and self-help resources on their website, ensuring customers can find answers to common questions easily.

Reliability and Timeliness of Deliveries: UPS is known for its reliability and timely deliveries. They have a strong track record of meeting delivery deadlines and ensuring packages arrive on time. With their extensive network and efficient logistics, UPS consistently delivers packages within the estimated timeframe. Customers can rely on UPS to handle their shipments with care and deliver them promptly.

International Shipping and Customs Handling: UPS excels in international shipping and customs handling. They have a global presence and offer seamless shipping solutions to over 220 countries and territories. UPS provides assistance with customs documentation, ensuring smooth clearance at international borders. They also offer specialized services for international shipments, such as customs brokerage and trade compliance solutions.

Packaging and Handling of Goods: UPS prioritizes the proper packaging and handling of goods. They provide guidelines and resources to help customers pack their shipments securely. UPS offers various packaging options, including their own branded packaging materials. Their trained staff ensures that packages are handled with care to prevent damage during transit, giving customers peace of mind.

Insurance and Claims Process: UPS offers insurance options to protect shipments against loss or damage. They provide coverage based on the declared value of the package. In the unfortunate event of a loss or damage, UPS has a straightforward claims process. Customers can file claims online and track the progress until resolution. UPS strives to provide fair compensation for any valid claims, ensuring customer satisfaction.

Sustainability and Environmental Initiatives: UPS is committed to sustainability and environmental initiatives. They actively work towards reducing their carbon footprint through various measures, such as optimizing delivery routes, using alternative fuels, and investing in eco-friendly technologies. UPS also offers carbon-neutral shipping options, allowing customers to offset the environmental impact of their shipments.

Overall Customer Satisfaction and Reviews: UPS has a strong reputation for customer satisfaction. They consistently receive positive reviews for their reliable services, timely deliveries, and excellent customer support. Customers appreciate the convenience and efficiency of UPS's shipping solutions. With their commitment to quality and continuous improvement, UPS remains a trusted choice for individuals and businesses alike.

How to file a complaint about UPS?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with UPS. Make it specific and clear, such as "Delayed Delivery" or "Damaged Parcel."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with UPS. Mention key areas such as:

  • Service issues: Delays, lost packages, or delivery errors.
  • Customer service interactions: Responsiveness, attitude, and resolution efforts.
  • Product handling: Condition of the package upon arrival.
  • Billing and charges: Any discrepancies or unexpected fees.
Include specifics of any transactions, tracking numbers, dates, and locations. Describe the nature of the issue, steps you took to resolve it with UPS, and the company's response. Explain how the issue has personally affected you, such as missed deadlines or financial loss.

5. Attaching supporting documents: Attach any relevant documents such as receipts, photos of the package, correspondence with customer service, etc. Be cautious not to include sensitive personal information.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses incurred, and the 'Desired Outcome' field to clearly state what resolution you are seeking from UPS, whether it's a refund, an apology, or any other specific action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Keep track of your complaint by regularly checking for any updates or responses from UPS on ComplaintsBoard.com. Be prepared to engage in further communication if necessary.

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ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with UPS Customer Service. Initial UPS complaints should be directed to their team directly. You can find contact details for UPS above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about UPS. Discuss the issues you have had with UPS and work with their customer service team to find a resolution.