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1.4 2063 Reviews

UPS Complaints Summary

202 Resolved
1849 Unresolved
Our verdict: With UPS's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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UPS reviews & complaints 2063

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10:38 am EST
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UPS leaving "sorry we missed you" with no effort to notify

Tracking number 1Z 7F7 5Y8 [protected]
Costumer reference number 1: D43PbbqLRRMA
Customer reference number 2: VB29R5sjb

I wait in the living room right by the door every day to get my return picked up. Each time, no knock, no ringing of the doorbell. I just find a note that they missed me. Today, 11/22/2017 at 11:04am, I caught them walk up to my door, leave the note once again without notifying me that they were there. The man ran back to the truck and went to drive away until I yelled for them. They were still hesitant to pick up my package; talking to each other, trying to drive away. I'm very disappointed in who UPS decides to hire. These men do not set a good image of UPS.

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2:40 am EST

UPS not deliver my packages

Dear Mam/Sir:
Last week on Nov. 14, I ordered 8 boxes health food from Kyani Inc., and 10 lb. Blue Mountain coffee from goldstarcoffee of ebay. I have not received the 2 items that I suppose to get them today! After check with UPS package tracker from their website, I found out that UPS delivery people never sent the package to my house! Instead, he changed my address himself without my permission! You can take a look from UPS' website. The track number is: 1ZA59V486844448278, and 1ZF1627Y0350958335 . I have no job now and I am in home everyday. That means I won't miss the packages if he send the items! I do not know what to do to get my 2 packages? Thanks a lot.

Crystal Wu
[protected]

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11:33 pm EST
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UPS my complaint is that I was supposed to get my package delivered today by end of the day and it did not get delivered.

All day today 11/21 I was informed by UPS agent as well as thru tracking information that my package is in transit with tracking 1ZV5F1016769553399 and will be delivered by end of the day today. At 11 pm today when I call the agent he told me my package did not even get on the delivery truck today and now it will be delivered tomorrow 11/22 by end of the day.

This is very disappointing and poor customer service on part of UPS. Why tracking information was given wrong all day. Why should I wait now all day tomorrow to receive the package. I would like my package to be delivered tomorrow 11/22 as early as possible and not to wait till midnight again. I understand due to holiday season packages can get delayed but it is UPS responsibility to inform the customer when package did not even get on the truck and providing false information on online tracking.

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Crystal Wu
, US
Nov 22, 2017 2:46 am EST

exactly same situation!

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6:20 pm EST
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UPS terrible substitute driver

A substitute driver dropped off my Christmas photo cards (two medium sized boxes taped together) at the end of my driveway, instead of bringing them to my house the way my usual driver does. It is 450 ft from house to where the package was left. There is no reason why he did this except his typical laziness. We have a circle drive up by my house, for anyone to use. All other deliveries of ANY kind use this circle drive at the top and there are never any issues. This happened at 4:12pm on 11/21/2017. We were home, yet he dropped off the boxes down at the street instead of coming up to our home on Harvey Lane in North Coventry Township, Chester County, Pottstown, PA.

The sad thing is I've called the depot where he drives from to speak with the manager, and supposedly he's been "spoken to, " yet this still happens. I would say this is the 6th or 7th time over 3 years. I just want him gone from delivering to my home. He's been given ample time to learn from his mistakes.

Thank you for checking on this...

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5:55 pm EST
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UPS mailman broke my gate lock to come in my property

Mailman broke my gate lock to come in my property! I want a refund to buy a new lock! This is trespassing and your mailman shouldn't be coming in my property. He should ring the bell instead! There is a doorbell right next to the gate but he did not ring it. Instead, he broke the gate lock to come in and that is not acceptable. I want a replacement lock or cash to buy one that you guys broke.

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10:51 am EST

UPS unsafe driver

About 9:30 am November 21, 2017
License plate # CPP-8762

I'm sure hues in a hurry doing his job but the driver of this truck nearly ran me off the road. He was very close to my vehicle and I was already speeding to try not to get hit by him. Everytime i sped up he did too, he didn't give me an appropriate distance until he sped passed me after about a minute. I ended up behind him for about 10 more minutes as he was continuing to speed down the road. He sped through residential roads and construction and he doesn't seem to understand the power he has in such a large vehicle. I believe he needs a reminder to not lay his foot so heavy on the gas pedal before he seriously hurts someone.

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7:16 pm EST

UPS driver

I was just driving in Kansas City Missouri and a UPS driver with Kansas plates 612727 was driving 45 mph through a 25 mph work zone and switched lanes with no signal and forced my brand new car I just bought off the road and then about 100 yards down the road they cut off another car and forced them to slam on their brakes to avoid hitting the truck. Absolutely unacceptable! What kind of [censor] are you people hiring to drive trucks?!

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2:17 pm EST
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UPS unethical behavior

We have had the most impolite ill-mannered delivery UPS Driver assigned to the route that delivers at 6785 W Russell Rd #210 Las Vegas, Nevada 89118. When asked his name he refuses to give it to us. When asked his managers name, he states he is the manager. I find it very unacceptable the way he talks to the the receptionist in the front office. This has been on going issue since he picked up an important document ( car title ) that was not scanned in front of us and ended up getting lost around October of 2016. We have tolerated his unprofessional etiquette until now, On 11/20/2017 around 11 am he delivered 3 boxes. ( see below )
Tracking number #1)1Z05398YW55470077
Tracking number #2)1Z3602370304899041 ( 33 Lbs )
Tracking number #3)1Z3602370304899167 (32 Lbs )
We have asked multiple times, when he delivers heavy boxes to please set them on the floor. Instead he continuously stacks them on the front desk counter. Today I asked him to please set them on the floor and his response was .. " they're not heavy " and he walked away. Since our missing title issue in 2016 we also have requested he scan packages in front of us and AGAIN, . he refuses to do that. His reply? " I'll scan them when I want"

We have dealt with UPS drivers for along time here at The Powell Law Firm, It is a shame that this UPS Delivery driver represents a company as great as UPS.

We kindly request you remove this driver from delivery at our office,
Please contact The Powell Law Firm for more information or clarity on this problem.

[protected]

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pobarjenkins
Minneapolis, US
Nov 21, 2017 3:07 am EST
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Have you tried calling UPS and asking to speak with another manager? They most likely will not see your complaint here.

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10:05 am EST

UPS ups vehicle blocking traffic driver very rude would not move vehicle

Driver deliberately park vehicle blocking traffic so he could unload truck even though there was plenty of spots to park the vehicle out of the way not to impede traffic flow. Because of the way he parked vehicles had a back up causing a hazard. Only after taking photos of the situation did the driver move the vehicle. Driver did not have ID on him but said his name is Josh

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pobarjenkins
Minneapolis, US
Nov 20, 2017 11:03 am EST
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You may want to call UPS directly and report the driver. You could also call to have the vehicle towed in the future if he refuses to move.

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1:32 pm EST
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UPS driver blocking entire road unnecessarily

Driver blocked the entire road both direction unnecessarily. I could not pass while she delivered packages to multiple houses. When I asked her to move so I could pass in between deliveries while she was back at her truck she said "you're going to have to wait". She could have parked in a way so that I could pass but seemed not to care.

I'm on Fair oaks Street typing this while I wait for her to deliver packages so that I can pass.

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10:07 am EST

UPS undelivered package

my package was delivered to 90 bakers st i live on 90 bridge st luckily the women turned my package into the post office and i was able to recover it but im very unhappy with ups the package clearly stated bridge st not bakers st i had to drive 10 minutes out of my way to get it the company i ordered from personal creations should use a different service my ups tracking number was 1zw513xo0313271219 i didnt pay 11 in shipping cost for this to happen

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4:57 pm EST

UPS parking and driver safety

Around 4pm on Nov-17-2017, a UPS truck was parked in the middle of my driveway leaving barely any room for me to actually pull into. When approached about being more cautious about parking, the driver became defensive, was very rude, and used belittling terms like "like girl." The truck number is 153965. Delivery area Shady Acres, Houston, TX.

I am not writing this complaint because of a single occasion, on a daily basis I see UPS trucks parked illegally. These trucks make no effort in pulling to the side (for my area in particular, it is usually gravel or grass parking spots), and instead stop in the middle of the road wherever the delivery needs to be made. This is not only an inconvenience to the residents and other cars, this is a huge safety hazard to the UPS drivers as well. For example, a car going around the UPS truck cannot see the lane adjacent due to the height of the truck and he or she is forced to maneuver around a now very narrow, single lane road; any person (say, a UPS driver) out of view and in harm's way. This is not a hypothetical situation, I have seen this near miss happen.

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12:17 pm EST

UPS unsafe driving

Today around 12:10pm I was nearly hit by one of your drivers who made a left turn across traffic as soon as the light changed rather than yielding to traffic going straight through the light. This is not only unsafe but it is illegal. Didn't get the truck number but the incident occurred at the intersection of Spring Valley rd and Summit ave in Montvale, NJ. I though UPS held its drivers to very high standards of professionalism and safety, but this is apparently not the case.

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8:19 am EST

UPS ups lost my package

What was supposed to be an overnight air express has turned in to now a missing package, it is the third day now and still no word. The 800 number I usually call, those people, I spoke to a number of them during the first day asking where my package was and first I was told it was at my location and it wasn't, then the next person said it is still in the state I purchased it in and that it will be to my location by 6pm that day, it wasn't, then a few more just did not know anything, told me if/ maybe it will show up the next day. So at that point I did not have a good feeling about it. Let me explain that these items are not items that can be replaced, company cannot just send a new one. But I do have to say Brian and Mel at my local Farmingville location are outstanding employees and were and are very helpful and showed compassion to my situation, they are awesome! But the situation is very upsetting and I just can't believe they lost my package. It was picked up and then what?

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7:20 pm EST

UPS package

I ordered a blanket from amazon 2 days ago I've been tracking the package since yesterday. Well today around 5:45 I saw ups come in my neighborhood and passed my street but when I went to go track the package again it said delivered and there was no package on my porch. This is the second time this driver did this. Now I have no package and have to wait for a investigation which I shouldn't have to do I needed this package today and I'm really pissed off ... I would like to have my old driver back . I need something to be done about this driver...

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7:07 pm EST

UPS delivery driver

1. UPS delivered a package that was not mine. The name and address were nor even similar to mine and the other person lives almost a mile away. I was nice enough to deliver the pkg to that person, as I had the hardest time trying to find a way to report this to UPS.
2. I live in a small cul de sac with only 5 houses on the entire street. Today, I happened to be on my porch and heard someone flying down to the end of cul de sac, turned around and sped up the street. There was a toddler playing in front of their house and this driver was OBVIOUSLY agitated, the way he was driving. With only a few homes, the distance to read the end of street isn't far, so he had to have be stomping on the gas when he took out turn. He passed by a parked car so closely! The speed limit through here is not 50 mph and maybe it was the same careless driver who dumped the wrong package on my porch last week and nearly got another kid walking in the neighborhood. The next time I see him flying through here, I'm calling the police and or filming it to report to the news station. I can give you specifics on dates and addresses, if anyone reads these messages. I had a family member who was killed by a person driving recklessly on the job, so I don't take these things lightly and neither should you

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4:11 pm EST

UPS delivery driver left without giving me my package.

11/16/17 4:46pmDelivery driver came to deliver my package. He rung the bell, i answered & buzzed the bell(I live in an apartment building on the top floor with an elevator) I asked if he got in & if he was on his way up.He refused to come up. Said I would come down(disabled). Made it down & he was gone. Tracking # 1Z55F73E0300636907 120 Humboldt Ave. 35 Boston, Ma. 02121

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10:26 am EST

UPS damaged package

Tracking NR: 1Z YF2 [protected]
Case # [protected]
Product Kenyon B41601 Caribbean Cooktop

Package was received in a box which was obviously struck with something.
Looks like a fork lift. Upon contacting UPS in Longwood we received a case number and told we would be contacted within the week. Upon second contact we were told there was no complaint. UPS wanted to pick up the package by a driver without having it inspected. We did not agree and wanted it inspected first. We have reached out to the sender and had no response. Why should the sender care. He sold the item and has been paid. The item was damaged in shipping and it is not the senders problem because by law UPS accepted a package with no damage and delivered a damaged package. The delivery was witnessed by a neighbor and it was delivered damaged. We are now waiting for a inspector and have not been called.
Respectfully
Karlene Bowers

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11:39 pm EST

UPS unethical and incorrect information by your clearance staff

Tracking No. 1z5952776759152636 sent by Customer in USA and contents being mutilated garment samples. Per Govt of India Notifications, being registered exporters, we are permitted duty-free imports of such samples. Gave pre-alert thru your website to yr Customer service, alerting them for dutyfree clearance and advising them to take whatever supporting documents required from us. First response from [protected]@ups.com on 7 Nov 17, just circular giving details of UPS services; no documents asked for. Second response from
Roney Rojario, UPS Customer Support 8th Nov 17 advising package still not recd in India - once again, no documents asked for. Third response over telephone on 13 Nov stating list of documents required. All docs e-mailed 13 Nov, duly acknowledged by NETHRA N UPS-BLR 080-[protected]. WHY DID THEY WAIT FOR ONE WEEK TO GET OUR DOCUMENTS THEREBY DELAYING THE DELIVERY? I once again reminded them package must be cleared duty free. Surprisingly, MADHAN.U, UPS JET AIR EXPRESS conveyed to us that shipment has to be cleared upon payment of Duty ONLY. I once again asserted, giving reference to the Notification number of Govt. of India whereby dutyfree clearance permitted. Only THEN the package was cleared dutyfree. WHY DID YOUR AGENT GIVE WRONG INFORMATION THAT DUTYFREE NOT POSSIBLE? If we had not asserted our right and not referred to the specific Notification, your agent would have insisted in clearance upon payment of duty. GROSS MISINFORMATION given by UPS agent, amounting to virtual cheating. Why did they take more than six days to ask for the supporting documents from us? Requires thorough investigation to avoid similar problems in future.

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7:59 pm EST

UPS requested for a pick-up but didn't come

I paid for a pick-up on my package thru online for 4 PM to 5 PM.
Our UPS driver Randy who does our area came to pick-up the package at 2:30 PM. I was not ready with the package so I told him that I requested a pick-up at 4 pm.
He left and did not come back.

I complained thru customer support UPS on phone at 5:30 PM.
They told me they would arrange a pickup tomorrow morning, but no one came. I had a chat with UPS support who told me that they will call me an hour. They did not call back.
I called UPS support 3 hours after the chat.
They said they will give me a call back in 15 min.
Did not give me a call.

I had to drop 3 packages that weighed 30lb each to nearest UPS location which is 30 min away.

Did not even get refunded for the pick-up.

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UPS Customer Reviews Overview

UPS is a global leader in logistics and transportation services, providing reliable and efficient delivery solutions to businesses and individuals worldwide. With a strong focus on customer satisfaction, UPS has received numerous positive reviews from satisfied customers.

One of the most notable strengths of UPS is its extensive network of delivery options, including ground, air, and ocean freight services. Customers appreciate the flexibility and convenience of these options, as well as the speed and reliability of UPS's delivery times.

Another key advantage of UPS is its advanced tracking and monitoring systems, which allow customers to easily track their shipments in real-time and receive updates on delivery status. This feature is particularly valuable for businesses that rely on timely and accurate delivery of goods.

In addition to its delivery services, UPS also offers a range of value-added services, such as packaging, printing, and mailbox services. These services are designed to help businesses streamline their operations and improve efficiency, while also saving time and money.

Overall, UPS has earned a reputation as a reliable and trustworthy logistics partner, with a strong commitment to customer satisfaction and a wide range of delivery and value-added services to meet the needs of businesses and individuals alike.

UPS In-depth Review

Website Design and User Experience: The UPS website is well-designed and user-friendly. The layout is clean and intuitive, making it easy to navigate and find the information you need. The search function is efficient, allowing users to quickly locate specific services or track packages. Overall, the website provides a seamless user experience.

Range of Services Offered: UPS offers a comprehensive range of services to meet various shipping needs. From domestic to international shipping, they provide options for both individuals and businesses. Their services include express delivery, ground shipping, freight services, and specialized solutions for specific industries. With such a wide range of services, UPS caters to diverse shipping requirements.

Shipping Options and Pricing: UPS offers flexible shipping options to accommodate different budgets and delivery timelines. They provide various delivery speeds, including next-day, 2-day, and ground shipping. The pricing is competitive, and they offer transparent cost calculators to estimate shipping expenses. Additionally, UPS offers discounted rates for frequent shippers and businesses, making their services cost-effective.

Tracking and Delivery Updates: UPS provides excellent tracking and delivery updates. Their online tracking system allows users to monitor the progress of their shipments in real-time. They provide detailed information about the package's location, estimated delivery date, and any exceptions or delays. UPS also offers email and SMS notifications to keep customers informed about their package's status, ensuring a hassle-free shipping experience.

Customer Support and Communication: UPS offers reliable customer support and effective communication channels. Their customer service team is responsive and knowledgeable, assisting customers with any queries or concerns. They provide multiple contact options, including phone, email, and live chat. UPS also offers a comprehensive FAQ section and self-help resources on their website, ensuring customers can find answers to common questions easily.

Reliability and Timeliness of Deliveries: UPS is known for its reliability and timely deliveries. They have a strong track record of meeting delivery deadlines and ensuring packages arrive on time. With their extensive network and efficient logistics, UPS consistently delivers packages within the estimated timeframe. Customers can rely on UPS to handle their shipments with care and deliver them promptly.

International Shipping and Customs Handling: UPS excels in international shipping and customs handling. They have a global presence and offer seamless shipping solutions to over 220 countries and territories. UPS provides assistance with customs documentation, ensuring smooth clearance at international borders. They also offer specialized services for international shipments, such as customs brokerage and trade compliance solutions.

Packaging and Handling of Goods: UPS prioritizes the proper packaging and handling of goods. They provide guidelines and resources to help customers pack their shipments securely. UPS offers various packaging options, including their own branded packaging materials. Their trained staff ensures that packages are handled with care to prevent damage during transit, giving customers peace of mind.

Insurance and Claims Process: UPS offers insurance options to protect shipments against loss or damage. They provide coverage based on the declared value of the package. In the unfortunate event of a loss or damage, UPS has a straightforward claims process. Customers can file claims online and track the progress until resolution. UPS strives to provide fair compensation for any valid claims, ensuring customer satisfaction.

Sustainability and Environmental Initiatives: UPS is committed to sustainability and environmental initiatives. They actively work towards reducing their carbon footprint through various measures, such as optimizing delivery routes, using alternative fuels, and investing in eco-friendly technologies. UPS also offers carbon-neutral shipping options, allowing customers to offset the environmental impact of their shipments.

Overall Customer Satisfaction and Reviews: UPS has a strong reputation for customer satisfaction. They consistently receive positive reviews for their reliable services, timely deliveries, and excellent customer support. Customers appreciate the convenience and efficiency of UPS's shipping solutions. With their commitment to quality and continuous improvement, UPS remains a trusted choice for individuals and businesses alike.

How to file a complaint about UPS?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with UPS. Make it specific and clear, such as "Delayed Delivery" or "Damaged Parcel."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with UPS. Mention key areas such as:

  • Service issues: Delays, lost packages, or delivery errors.
  • Customer service interactions: Responsiveness, attitude, and resolution efforts.
  • Product handling: Condition of the package upon arrival.
  • Billing and charges: Any discrepancies or unexpected fees.
Include specifics of any transactions, tracking numbers, dates, and locations. Describe the nature of the issue, steps you took to resolve it with UPS, and the company's response. Explain how the issue has personally affected you, such as missed deadlines or financial loss.

5. Attaching supporting documents: Attach any relevant documents such as receipts, photos of the package, correspondence with customer service, etc. Be cautious not to include sensitive personal information.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses incurred, and the 'Desired Outcome' field to clearly state what resolution you are seeking from UPS, whether it's a refund, an apology, or any other specific action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Keep track of your complaint by regularly checking for any updates or responses from UPS on ComplaintsBoard.com. Be prepared to engage in further communication if necessary.

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