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1.4 2063 Reviews

UPS Complaints Summary

202 Resolved
1849 Unresolved
Our verdict: With UPS's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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UPS reviews & complaints 2063

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6:04 pm EST
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UPS scheduled pick-up

Scheduled a pick up for several boxes between 3:30 and 5pm for Johnson & Wales, Harborview, 1150 Naragansett Blvd. Cranston, RI. Was there with boxes waiting since 3:15pm, by 5pm no one showed... placed several calls to UPS, was told someone by UPS canceled the order, they would call driver, someone would call back, etc.
Long story short, the last person I spoke to by the name of Brittany from the local UPS was extremely rude, loud and short with me and might as well called me a liar and said no one was there with boxes and UPS had been there twice. Very offended and shocked that Brittany would treat any customer that way. Worst customer service I ever experienced. After the call, the UPS driver finally showed 10-15 minutes later.
Not interested in using them in the future.

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10:12 am EST
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UPS damage claim #[protected] denied by ups

i shipped a brand new Fender acoustic guitar to Marty's Music store in Annville, PA on 10/24. on 10/27 a rep. fr Martys Music emailed that he received the guitar, unpacked it and saw that the top of the body was cracked. I had fortunately paid for insurance to cover 350.00 because UPS has lost my packages in the past. I called ups and got a damage claim initiated and the UPS rep told me to have the receiver repack it for shipment. Martys Music rep. REpacked the damaged guitar and UPS picked it up on the 30th, shipped it to E. Peterson, PA for inspection. My damage claim denial letter said the guitar was not packaged properly but it was the receiver and not me who repacked it for the inspection pickup.The inspector did not see how I had packed it for original shipment. When the box and contents came back to me it looked nothing like it was packed when I shipped it. Much of he packing was missing and misplaced. Can you see how UNJUST this system is that someone else's packing determined my claim being denied? and why even offer insurance ?

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8:59 am EST

UPS manager

I'm complaining about my dept. mngr. Anthony Brown. My contract with UPS supposed to end in the end of November 2017. Yesterday, as of November 14 I was coming to work to get my things from my cube since Staffing agency informed me that my contract has ended. My mngr. never told me that my last day will be Monday, November 13. It's not fear to do like this.
Without any words telling to me he decided to interrupt my contract with UPS. Moreover, yesterday when I came to UPS building security didn't allow me even to enter building and go to my cube in order to pick up my own staff. Instead, I was waiting 30 min to get somebody from security come to me and explain me that I'm not allowed enter the UPS building.
This a shame of my mngr. Anthony Brown, to do like this. He knew I had problem with my left foot long time and couldn't walk to users perform my job. I did my work very well. I did as much as I could trying not to walk a lot since I have a lot of pain in my foot when I'm walking. This discrimination and I want report this incident to upper UPS management.
Please make note of this and take any necessary disciplinary action against Mr. Anthony Brown. IC dept. manager.

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Update by Kirill Rukhovets
Nov 15, 2017 9:00 am EST

I'm complaining about my dept. mngr. Anthony Brown. My contract with UPS supposed to end in the end of November 2017. Yesterday, as of November 14 I was coming to work to get my things from my cube since Staffing agency informed me that my contract has ended. My mngr. never told me that my last day will be Monday, November 13. It's not fear to do like this.
Without any words telling to me he decided to interrupt my contract with UPS. Moreover, yesterday when I came to UPS building security didn't allow me even to enter building and go to my cube in order to pick up my own staff. Instead, I was waiting 30 min to get somebody from security come to me and explain me that I'm not allowed enter the UPS building.
This a shame of my mngr. Anthony Brown, to do like this. He knew I had problem with my left foot long time and couldn't walk to users perform my job. I did my work very well. I did as much as I could trying not to walk a lot since I have a lot of pain in my foot when I'm walking. This discrimination and I want report this incident to upper UPS management.
Please make note of this and take any necessary disciplinary action against Mr. Anthony Brown. IC dept. manager.

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8:06 am EST

UPS delivery

I ordered a winter jacket for my son. I paid extra for 2 day shipping because that was the fastest shipping that was provided. It took 7 fricking days to arrive! Hello, I needed it sooner and paid extra to recieve it sooner! My package has been sitting at the ups office for over 24hrs and I'm being told I cant pick it up in person? This entire situation has costed me $250! My order was $120 with the 2 day shipping charge, plus the coat. Then I had to go out and buy another coat to compensate for the week my son was without a winter jacket! Thanks a lot UPS! You suck! I will NEVER use you fools again!

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7:02 pm EST

UPS driver

hello. I'm concerned about our usual route driver..he's been around for approx 2yrs if not longer and is still terrified of our two yellow labs which he has claimed in the past to be vicious attack dogs. Our FedEx driver or us postal driver have never had a problem with them and they have NEVER attacked or bitten anyone. Our dogs do have access to go outside at will and have free range of the yard but do abide by an electric boundary. This driver is by no means in any danger but I'm afraid he will eventually claim otherwise. I do have him on video leaving our packages by the the road thus leaving our purchases vulnerable to damage and being stolen. I appreciate your feedback regarding this manner and would hope that this matter can be resolved. thank you.

Kathy Greene
22 Townsend Rd
Hopewell jct ny
12533
[protected]

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4:08 pm EST

UPS surepost delivered

I order packages AND pay for delivery. Sometimes UPS gives my package to a local post office that doesn't deliver where I live. So the package gets sent back. Surepost is the dumbest thing your company has ever tried. I hope Amazon starts their own delivery service someday. Also, I'm aware of your $40 per year premium service that I can sign up for that allows me to pay an additional $3.50 to get a package I have already paid to have delivered - what a scam.

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2:57 pm EST

UPS a driver

I just encountered one of your rudest drivers. He blocked the road so no traffic could go through -- TWICE. I politely and audibly asked him to move his vehicle over just a bit more, and he just ignored me and took his time. When he moved his truck again, he did nothing to let the four cars behind him pass. In the meantime, traffic was building up behind me and cars were trying to turn around because he blocked the same road, twice, for EIGHT MINUTES. There were openings along the road, he just chose not to use them. This is very frustrating when you are just a block from your house, and have just been through rush hour traffic. I get that driving a truck in a city must be difficult, but you should not obstruct the road.

I have attached two photos: one shows the truck's license plate (Maryland 2BC2841), and the other shows how my car could not fit through the gap the driver left.

I sincerely hope something is done to help this driver park effectively while doing his job, so he doesn't obstruct rush hour traffic, or traffic in general, more.

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2:39 pm EST

UPS urgent! termination required - truck driver ran me off the road and almost ran me offer

To Whom It May Concern:

My name is Eddie S. Today, 11/14/17 at approximately 10 am in San Jose, California, a UPS 2-trailer truck driver taking the exit ramp from 101-N to 880-N nearly ran my car over and then dangerously ran me off the road onto the shoulder. This is an extremely serious matter that put my life in danger and the driver needs to be terminated immediately! The licence plate on the back trailer was "P113645" and I was only able to get the last digits of his front license plate from my rear-view mirror. It had an "Amazon" title on the license plate and the last 2 digits were "XXXXX-80."

I was in the exit lane of 101-N exiting onto the 880-N and the truck driver cut me off and inserted his 2-trailer truck in front of me, and with 2-trailers I couldn't fall behind or else his truck would run me and my car over. I honked to let him know I was there but he kept going. I honked 10 times and he ignored me. I waved my hand out the window to let him know I was there or else he would have ran me over, killing me! It wasn't until the car behind him also started honking that he stopped and realized his mistake. And what's worse, once he realized I was caught in the shoulder he continued to honk at me, yell at me, and flip me the middle finger. He had no remorse for what he did. He continued to follow me when we made it off of the exit ramp onto the 880-N, he then cut me off again and threw a small hard item out the window that hit my windshield. I believe it may have been a coin or a small pebble.

He put my life in danger and may have caused damage to my vehicle. Not only was there debris on the shoulder that I was forced to drive onto because of your driver, but he may have also damaged my windshield. I will be taking my car to a shop to ensure no damage was done. If any damage was done, your driver and your firm must be held accountable.

He put my life in danger by almost running my car over and forcing me to run onto the shoulder. I was in danger and worried for my well-being.

The licence plate on the back trailer was "P113645" and I was able to get the last digits of his front license plate from my rear-view mirror. It had an "amazon" title on the license plate and the last 2 digits were "XXXXX-80."

I will be checking in regularly to ensure that that driver is both disciplined and terminated.

I await your immediate response. My email is [protected]@gmail.com.

Regards,

Mr. Eddie S.

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10:20 am EST
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UPS import billing

We wrote 3 checks COD for an import order on October 18. We gave those checks to the driver that dropped off our packages. Anytime we get an import we are expected to give the driver a check with absolutely ZERO documentation from the drive. No waybill, no proforma, nothing. All three checks cleared our company bank account on October 24. UPS still shows the bill as outstanding and now past due. I called on November 7th to question the issue and after being shuffled through 4 different departments, finally got someone in international billing who told me that she saw the where the bill had been paid, but the payment hadn't been posted to our account but should be posted by Friday, November 10. Today, November 14, I called international billing directly. I was told they could do nothing unless I took the time to go to my bank, get a copy of the front and back of the cancelled checks and submit them. I explained that it would take 4-6 weeks to get that from my bank and that it would cost me money. The person I spoke to expressed much disbelief and did everything short of calling me a liar. I explained that the bank sent copies of the front of cancelled checks with my statement and I would be happy to send those to her along with the cover page of my bank statement. I was very curtly told that was no good and she would have my "representative" call me but there was nothing else she could do. It would take 48 hours for my representative to call. I joked that it took 48 hours to get a call back but she didn't believe it took 4-6 weeks to get a cancelled check sent to me. She told me to stop being rude. Absolutely horrible customer service, horrible import issues. I avoid using UPS for imports (much of my business) for this exact reason.

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10:11 am EST
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UPS delivery drop off

My name is Connie Prevatt. A UPS driver just dropped off my package just at the road instead of bringing to my house as usual... It is 350 ft from house to where package was left. There is no reason why he did this... We have a circle drive for anyone to use. This happened about 10:50 this morning. We were sitting on porch ad he dropped off heavy package. My address is 4155 Snell Road Bartow FL... 33830...
Thank you for checking on this...

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10:29 pm EST

UPS my box was damaged

The box so that I would be able to return my Zoll Life Vest Deffibulator was damaged. The items that were included in the box were wrinkled and in disarray. There's even a hole in the box, which begs the question how will I be able to return the items I needed to return. This type of service is very unacceptable and someone should be held accountable.

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10:26 pm EST

UPS delay in parcel (transcript) progress

The parcel(transcript) was sent on my behalf by my school and the intended destination is Toronto Canada. According to the information available as regards to the package progress on the tracker it left Lagos on the 8th of November and arrived Louisville, KY, US on 10th of November. Four days after arriving Louisville the status has not changed. This is a big source of concern . Kindly treat as urgent. The tracking number is W5218782670. You can send me a feedback on [protected]@yahoo.com. Thanks

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7:55 pm EST

UPS service

I went to the UPS on Weems lane in winchester, Va on Monday November 13th. I was very upset over the service I received by your attendant. It all started when I received a paid return label for Fed Ex to return an over range Microwave. I found it quite funny that I was unable to purchase a large box from the Fed Ex store and the attendant suggested that I went to UPS to purchase the box and then bring them the package and they will ship it. Upon arriving at the UPS I was greeted by a gentleman who, after I explained my situation, offered me all the help I needed. He came out to my truck and measured the microwave for me and offered me the right size box that I would need. I spent close to $40.00 for the box and the packing noodles . Everything was great until I asked the female attendant for a strip of tape so I can secure the box. All I needed was about 22 inches to secure the bottom of the box. She told me that they were in the business to make money and that I would have to purchase the tape also. I don't know, I just think that a person spends $40.00 for a cardboard box I don't think I would deny them a piece of tape. I by no mean was trying to seal the entire box. All I was trying to do was tape the bottom so that I can put the microwave in the box. I ridiculed Fed Ex all the way to the UPS store for their actions yet on the return trip I was more upset at UPS.

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3:41 pm EST
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UPS delivery driver

11/13/17 On 3rd St in Jamestown NY and the ups truck driver with the plate number of 49221 JV came flying up beside me as I was parked nearly hit my car with my two year old in the back seat then continued on to park half way out in the road and in a handicap spot. Now, I understand packages are supposed to be delivered at a certain time I receive packages by UPS all the time and customers can get impatient with their orders, but this guy needs to slow down before he seriously injures someone.

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6:48 pm EST

UPS broken tv

I had a package shipped from NC to OKC and the box was literally purchased right before shipping. I even paid to have additional insurance added because of the value of the product. Once the product arrived in okc, there box was so damaged and all of the contents were completely shifted. The box even had holes on the bottom. It even stated in large letters that the contents were Fragile but they did not adhere to that. The delivery person didn't even bother to knock when they dropped off the package and I believe they did that to avoid my reaction because the package looked so horrible. I had shipped through ups before with no problems but this time it was as though damage was done intentionally. The tv in the box was secure when shipped but arrived completely broken. I contacted ups to let them know and they told me that because I didn't keep the box intact and had threw away the packing material, they refused to investigate. Personally, I feel as though I am entitled to compensation because the tv was practically brand new with the plastic still on it and when I got it from them, it was unsalvagable. I wouldn't have even paid for the additional insurance had I known they wouldn't replace my items if they arrived damaged. I will NEVER use them ever again and I will let everyone know how terrible the service is. Basically $260 down the drain.

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2:46 pm EST

UPS customer service

Mr. Simmons came into the office to drop off a package at The Holly around 2:30pm on 11.9.17. He used a dolly to bring in 8 packages. He asked if we could sign for the packages, we informed him we would and we would like him to move the packages into the General Managers office. He did not respond. Jere Mitchell the GM asked if he had her package that he could leave it with us. Mr. Simmons informed us that he does not drop packages off in the office, and he leaves the packages in the front and will not move the boxes to the office. He then left.

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Update by Ashley Schumacher
Nov 09, 2017 2:47 pm EST

We had to move these items ourselves.

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2:37 pm EST
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UPS delivery service

We have a gate to keep cattle out. It is clearly posted on the gate to always close it. UPS did not shut the gate. Twice. This led to cattle damaging our landscaping. The UPS driver also often just leaves the package at our gate, unprotected from the elements and on our neighbors property. We once found a UPS package many months later blowing around our neighbor's property. They have also delivered our packages, on several occasions, to the ranch next door. The service provided by this UPS driver is atrocious. We can't get his name, but my husband followed the UPS truck last time and he, again, left the gate open. This particular incident happened on 9-8-2017.

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5:41 pm EST

UPS delivery

I've been sitting in the house all [censor]ing day and when I go out to walk my [censor]ing dog there's a [censor]ing note outside. Not even on my [censor]ing apartment door. Outside my [censor]ing building. If your lazy [censor]ing employees can't do their jobs then maybe they can find one where they can sit on their worthless [censor] playing with their limp [censor]. I paid for two day delivery for a [censor]ing reason.

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2:33 pm EST
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UPS delivery service

I ordered an item on line so I would not have to carry it home. It arrived on Saturday and I was not at home. I live in a secure building. A notice was left for me to pick it up at 1837 SW Fifth Avenue.

The tracking # is 1Z 3AE [protected].

I initially thought it was the UPS store on Fifth and Columbia. I knew they had parking if I was not able to carry it.

I walked to the suggested destination to find the packages there (#2). They have no parking available. The packages weighted about 30# and were awkward. So I had a dilemma. How to get them to my home? I could have driven but with no place to park at the Portland State Campus; that was not an option. I called a cab, but they had no drivers available. So I attempted to carry them home.

It was six blocks down and 2 blocks over. I am a 72 yo woman. It took more than an hour to walk with numerous stops to rest my aching arms.

I called to express my concern and the person said "I apologize." But there was no action plan. "It is at the driver's discretion."

My concern is this a new process for UPS. Usually there is a 2nd and often a 3rd attempt to deliver. Or a note asking for a convenient time.

I do not think the driver showed discretion. He knew how heavy the boxes were. He probably knew there was no parking at that UPS location.

I am stunned at this discourteous encounter with UPS. I would like some action taken.

Thank you for your consideration.

Sincerely yours,

Karen A Zwickert
[protected].
[protected]@gmail.com

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1:51 pm EST

UPS ups ground having item held at the ups center for pick up

I am writing in regard to tracking numbers 1z958e430359201429,
1z958e430360667835. I see that since they say delivered I can no longer see the tracking history, so I will provide it.

I went into the ups shipment center, ups building 650 n commercial rd, palm springs, ca, 92262 on thursday 2nd of november. I provided the tracking numbers and asked if the items can be held for pick up (In fact they were already at the facility according to the arrival scan for november 2nd. The very helpful gentleman took down my information and telephone number. The reason I wanted it held was so I could pick it up, as they most likely would not be able to deliver friday (As it was gay pride see below), I asked if they could contact me when the shipment arrived. He put this all in the system and told me it would be taken care of.

Sadly on the saturday 3rd I was unable to get to the ups center, as it was an extremely busy day (Which is why I wanted my merchandise) since it was gay pride in palm springs and the stage for entertainment is right outside our door. I did not receive a call and so I assumed that the items were delayed.

Monday 6th I went in and he was unable to locate the packages as I did not have the tracking number with me. Yesterday (Tuesday the 7th) I went back in the afternoon and the guy virtually gave me my boxes without the need for a tracking number!? Prior to this in my earlier visits, I had given the name of our business, the name of my partner and also my name (Which actually was on the mailing stamp) along with the address, see photo... I even tried our account number r43891 as I couldn't locate the tracking number, so my question is why did this happen? Why wasn't I contacted and naturally I am extremely upset to have lost business over the items in the shipment. I am very unhappy with the situation and I want it to be logged that as a small business owner I feel extremely let down.

It is not like the boxes were small, as you can see in the photographs.

It is not good for a small business owner to lose money this way, it is hard enough as it is competing with the bigger stores and online, I would like to know how ups might improve on this and also make sure it doesn't happen to me again.

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UPS Customer Reviews Overview

UPS is a global leader in logistics and transportation services, providing reliable and efficient delivery solutions to businesses and individuals worldwide. With a strong focus on customer satisfaction, UPS has received numerous positive reviews from satisfied customers.

One of the most notable strengths of UPS is its extensive network of delivery options, including ground, air, and ocean freight services. Customers appreciate the flexibility and convenience of these options, as well as the speed and reliability of UPS's delivery times.

Another key advantage of UPS is its advanced tracking and monitoring systems, which allow customers to easily track their shipments in real-time and receive updates on delivery status. This feature is particularly valuable for businesses that rely on timely and accurate delivery of goods.

In addition to its delivery services, UPS also offers a range of value-added services, such as packaging, printing, and mailbox services. These services are designed to help businesses streamline their operations and improve efficiency, while also saving time and money.

Overall, UPS has earned a reputation as a reliable and trustworthy logistics partner, with a strong commitment to customer satisfaction and a wide range of delivery and value-added services to meet the needs of businesses and individuals alike.

UPS In-depth Review

Website Design and User Experience: The UPS website is well-designed and user-friendly. The layout is clean and intuitive, making it easy to navigate and find the information you need. The search function is efficient, allowing users to quickly locate specific services or track packages. Overall, the website provides a seamless user experience.

Range of Services Offered: UPS offers a comprehensive range of services to meet various shipping needs. From domestic to international shipping, they provide options for both individuals and businesses. Their services include express delivery, ground shipping, freight services, and specialized solutions for specific industries. With such a wide range of services, UPS caters to diverse shipping requirements.

Shipping Options and Pricing: UPS offers flexible shipping options to accommodate different budgets and delivery timelines. They provide various delivery speeds, including next-day, 2-day, and ground shipping. The pricing is competitive, and they offer transparent cost calculators to estimate shipping expenses. Additionally, UPS offers discounted rates for frequent shippers and businesses, making their services cost-effective.

Tracking and Delivery Updates: UPS provides excellent tracking and delivery updates. Their online tracking system allows users to monitor the progress of their shipments in real-time. They provide detailed information about the package's location, estimated delivery date, and any exceptions or delays. UPS also offers email and SMS notifications to keep customers informed about their package's status, ensuring a hassle-free shipping experience.

Customer Support and Communication: UPS offers reliable customer support and effective communication channels. Their customer service team is responsive and knowledgeable, assisting customers with any queries or concerns. They provide multiple contact options, including phone, email, and live chat. UPS also offers a comprehensive FAQ section and self-help resources on their website, ensuring customers can find answers to common questions easily.

Reliability and Timeliness of Deliveries: UPS is known for its reliability and timely deliveries. They have a strong track record of meeting delivery deadlines and ensuring packages arrive on time. With their extensive network and efficient logistics, UPS consistently delivers packages within the estimated timeframe. Customers can rely on UPS to handle their shipments with care and deliver them promptly.

International Shipping and Customs Handling: UPS excels in international shipping and customs handling. They have a global presence and offer seamless shipping solutions to over 220 countries and territories. UPS provides assistance with customs documentation, ensuring smooth clearance at international borders. They also offer specialized services for international shipments, such as customs brokerage and trade compliance solutions.

Packaging and Handling of Goods: UPS prioritizes the proper packaging and handling of goods. They provide guidelines and resources to help customers pack their shipments securely. UPS offers various packaging options, including their own branded packaging materials. Their trained staff ensures that packages are handled with care to prevent damage during transit, giving customers peace of mind.

Insurance and Claims Process: UPS offers insurance options to protect shipments against loss or damage. They provide coverage based on the declared value of the package. In the unfortunate event of a loss or damage, UPS has a straightforward claims process. Customers can file claims online and track the progress until resolution. UPS strives to provide fair compensation for any valid claims, ensuring customer satisfaction.

Sustainability and Environmental Initiatives: UPS is committed to sustainability and environmental initiatives. They actively work towards reducing their carbon footprint through various measures, such as optimizing delivery routes, using alternative fuels, and investing in eco-friendly technologies. UPS also offers carbon-neutral shipping options, allowing customers to offset the environmental impact of their shipments.

Overall Customer Satisfaction and Reviews: UPS has a strong reputation for customer satisfaction. They consistently receive positive reviews for their reliable services, timely deliveries, and excellent customer support. Customers appreciate the convenience and efficiency of UPS's shipping solutions. With their commitment to quality and continuous improvement, UPS remains a trusted choice for individuals and businesses alike.

How to file a complaint about UPS?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with UPS. Make it specific and clear, such as "Delayed Delivery" or "Damaged Parcel."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with UPS. Mention key areas such as:

  • Service issues: Delays, lost packages, or delivery errors.
  • Customer service interactions: Responsiveness, attitude, and resolution efforts.
  • Product handling: Condition of the package upon arrival.
  • Billing and charges: Any discrepancies or unexpected fees.
Include specifics of any transactions, tracking numbers, dates, and locations. Describe the nature of the issue, steps you took to resolve it with UPS, and the company's response. Explain how the issue has personally affected you, such as missed deadlines or financial loss.

5. Attaching supporting documents: Attach any relevant documents such as receipts, photos of the package, correspondence with customer service, etc. Be cautious not to include sensitive personal information.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses incurred, and the 'Desired Outcome' field to clearly state what resolution you are seeking from UPS, whether it's a refund, an apology, or any other specific action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Keep track of your complaint by regularly checking for any updates or responses from UPS on ComplaintsBoard.com. Be prepared to engage in further communication if necessary.

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Phone numbers

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