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1.4 2063 Reviews

UPS Complaints Summary

202 Resolved
1849 Unresolved
Our verdict: With UPS's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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UPS reviews & complaints 2063

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7:22 pm EST
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UPS driving recklessly

A UPS driver in a panel truck was speeding through the alley behind the Bank of America on Valencia Avenue at 8:10 pm today (Dec 1) then sped on to Galiano and blew the stop sign on Alemeria before speeding down that street. License plate: GEI 186. Totally unacceptable. The alley is dark and narrow and someone could have been hurt as he gunned the engine.

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5:04 pm EST

UPS cenisha should be fired

I wasted a collective total of 2 hours on hold speaking with 4 separate agents about a sensitive and urgent parcel that did not arrive within the scheduled window time or even display "Out for Delivery" through the online shipment tracking tool. Every agent told me it was on a truck for delivery and that the tracking webpage simply was not displaying properly. I finally spoke with a woman in their international department as the package was coming from abroad. She was very helpful and compassionate when I explained to her the circumstances and import of the package. She told me I could expect a phone call from the facility the package was last scanned in at within the hour. I received a call from a woman who did not identify herself and gave me no information in an apathetic tone. Cenisha yelled at me on the phone after I calmly asked for her name given her one-word answers to any questions I had and her refusal to provide her supervisors name when asked for it. "You just call customer service, " she told me. I asked about who I should speak to about receiving a refund as the parcel did not get delivered within the promised window, and she said "I'm gunna handle your refund." When I asked if she would provide a confirmation number or if I would receive any notification of the refund she again gave me a one-word reply, "no." I asked if I was expected to simply watch my bank statements and again she told me "I will transfer you." And then hung up. I tried to call the phone number that appeared on my caller ID from her and have received a busy signal at every attempt. I have noted the time and telephone number used for the call so that if she gave a false name I can report her. I have never had such utterly terrible customer service or been motivated to complain about an individual service agent in my life. Her behavior was absolutely unacceptable. If this is not resolved, I will never ship with UPS nor recommend them as a courier again. In fact, I will actively tell contacts NOT to use them.

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4:52 pm EST

UPS delivery

I have a package that was supposed to be delivered today by 4:45pm. I receive a message at 4:44pm that states "due to operations conditions, you package may be delayed/rescheduled." After calling and sitting on hold for more than 20 minutes I was told the package was not put on the truck. My status shows out for delivery at 9:38am. How is it at exactly 4:44pm they realize the package did not make it on the delivery truck and I am unable to pick it up until the first delivery attempt has been made. Completely unacceptable, and we as customers get the run around when trying to call in or speak to someone with any type of authority. UPS as a whole needs to do better. It is not okay to just say "oh we forgot, " and think all is okay. You don't know what someone is waiting for. As a company you should have a better process in place for this type of thing and send a second delivery van to fix the first mistakes. Awful customer service and very unprofessional.

Alicia Robinson
1Z1WE1020312149448

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2:43 pm EST

UPS wow imagine this another customer piss

I have been up talking to UPS to get an urgent shipment that didn't get delivered all night to be insulted by customer service reps Debby, Christy, Victoria and another guy that wouldn't give me his name, along with the last one who was a Supervisor who was a total liar. He couldn't even speak English well enough for me to understand his name Gosay or something like that. And one of the customer service people said to me we appreciate you as a customer. If that's the way you show appreciation lying and insulting your customers, then I can do without doing business with your company.

They call the driver area for Newport, tn and talk to Travis gave my husband's number to him to give to the driver to have this package delivered first thing this morning. I told him I'd he couldn't do his job and bring it to my house if he would call we would drive into town and meet him. Here it is 3:27pm no call from driver, and been on the phone from 10am til 3:15pm and nothing but lie after lie and no results.

Called my customer cause his shipment won't go out today cause UPS didn't honor the guarentee delivery date and had no intention of resolving it either. Told him and will be telling my over 600, 000 customers that I will no longer be excepting any shipments from my customers from this day forward.

No wonder there stocks and customers are down 16 percent and falling. They have no idea what customer service is. This company has become a big joke in the last 3 years.

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2:30 pm EST

UPS over-the-road driver

My complaint is regarding an over-the-road driver in a UPS cab on Friday December 1st 2017 at approximately 5:40 to 5:45 a.m. on the westbound side of I-30 between Saint Francis and Jim Miller in Dallas Texas. I was on Interstate 30 from President George Bush Tollway and the second left hand lane. The truck came up on to my rear end of the car and Flashed their high beams at me, in which I took off my cruise with a tap of my break. At which point they stayed on me and Flash their lights again. At that point the truck passed me on my right side and as they got to the front of my car proceeded to cut me off in the lane. Had I not moved immediately to my left, without knowing of any other car in my way, had been an elderly, or a young inexperienced driver, the outcome could have been fatal. This early in the morning there are three other lanes that this truck driver could have gone into well before he got up on my car. I have a small Kia Soul. I was driving the speed limit 65 to maybe 67. I was not driving 50 or 55 or even 60mph to cause this individual to do recklessly what they did. The cab was only UPS however the trailer had no distinguishing UPS markers nor a truck number that was visible on the side or back that I was able to take down. Therefore I am not sure if this is a contract driver or an employee of UPS. Either way, I would seriously suggest a discussion for future highway safety so that UPS is not paying out in a lawsuit for a death that could have been prevented.

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2:05 pm EST
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UPS reckless driving complaint

Hello, I'm not sure where to file this complaint.

November 29 2017/November 30 2017

For the past two days, when driving home I've met a UPS truck, at approximately 4:30PM. At one point, we were in a zone where the speed limit is 80KM/Hour, and then next time it was at a 50KM/Hour zone. Both times, he was driving so far above the speed limit that I pulled over to the shoulder of the road out of fear of being hit. Especially the second day, speeding in the 50KM zone (likely going 80-90KM/hour) in an area where there are lots of children was very disconcerting.

The areas were located:
Nov 29 Route 560, Jacksontown, NB, Canada at approximately 4:30PM
Nov 30 Rte 56, Lakeville NB, Canada E7K 1W8 at approximately 4:30PM.

When I brought up the incident at work, other co-workers agreed that they have met the same truck speeding excessively in the same area.

If there is any way please address the issue with the driver out of the safety concern for our community.

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1:12 pm EST

UPS delivery driver

The blonde has been the driver in our neighborhood off cavanaugh rd this week. Me and my neighbors have all had packages delivered this week. I heard her yelling at the neighbor next door yesterday. She has a terrible attitude. She goes entirely too fast in the residential area. We asked about a package while she was delivering a different package bc the tracking said it was on the truck too. She was loud and belligerent and said she didn't have it or time to mess with it. Drove 1 place up and ended up getting out with the package. She didn't apologize or anything. Although the package did not have a signature or any other requirements and it was asked for the other packs she demanded to see id. I also watched her toss a tv upon the back steps of the neighbors house. When I said hey. She turned saw me. Picked it up and didn't say a word. The owner saw this as well. . Now I realiZe this time of year is stressful and hectic. But she is in a customer service position and lacks all the necessary skills to work with the public. There is no need to be rude and hostile. Her helper was not with her today but has been the last 3 days. He's young and dark headed. Pale skin. Slender and prob 5 ' 5. He is professional and nice. The truck number is 8655766. I recieve 0packages reoccurring so I don't want her to retaliate or deliberately damage our items.

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11:50 am EST

UPS package handling & care

Driver pulls up, I wait on porch while he is in back of truck rustling around, & I see a white bag tossed to the front of truck, then a small box, then a few more bags, and another box.
I counted 5 times a parcel being thrown ftom the back of truck to the front passenger side!
This is unbelievable! It was a small older man in mid 50s or 60s. All i got was the number on driver side of truck 675491.
Shortly after noon my package was delivered, in New Cumberland W.V.

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11:16 am EST
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UPS driver

The driver today 12/1/17, he has delivered many times prior, USDOT# 021800, first name Reggie, is so rude. He has come into our office many times talking on his bluetooth. When spoken to or when speaking to us he is very abrupt and condescending. He was training a young guy today and he was border line abusive to the young man and had him carry nine packages without a hand truck which took too much of our time and theirs. The trainee, by the way, was very respectful and kind. He is never friendly! The driver that normally delivers is the kindest, most friendly person ever. He is indicative of what a UPS driver, or any service person should be. This should be addressed immediately.

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10:37 am EST

UPS lying from ups personnel on shipment status & being screamed at by you personnel

UPS,

I am so disgusted with the customer service I have received from your personnel and I am not going to stop writing/calling until I receive immediate resolution.

Tracking# 1Z4E37X00303059896 was supposed to be delivered to my residence today. I placed the order and the shipped paid for 2 day delivery and that is what is expected.

I called [protected] this morning to confirm that this item would be delivered today.

Your representative Kathy [protected] told me that my package was sitting at 3 Whipple Street, Nashua, NH and had not been sent out for delivery and I could go and physically pick it up.

I arrived at UPS 3 Whipple Street at 9:45am and was informed by 2 ladies at the desk (they were nice by the way) that my order was not there, and far as they could tell never arrived and was never scanned as being delivered.

They had me call Kathy [protected], and she sits right in the building behind 3 Whipple Street so that we could all get on the same page. I put Kathy on speaker and she refused to talk to the 2 ladies out front and demanded that I take her off speaker. She stated "I will not speak with you if they are on the speaker phone".

Kathy placed me on hold and then stated that she spoke with the actual driver (twice) who was to deliver this parcel and it was on his truck, was now out for delivery and she apologized for having me go to the Whipple Street location.

I left Whipple Street and headed home to wait for my delivery. I got another call from Kathy and she said:
"You are going to kill me, your package is sitting in our Chelmsford, MA "HUB" location in a trailer and you will not put your hands on this package today. I was upset and felt that she lied to me. She then began to SCREAM AT ME and said there was nothing she could do and basically "too bad"! Kathy was extremely unprofessional and it should not be tolerated that she speak/yell at your customers. All I could hear her mumbling was "I can't wait to go home at eleven".

I then asked to speak to her supervisor who introduced himself as "Gary". Same bad, I don't care attitude who said "you will not be receiving your package today or any time soon". It's in a trailer with 100's of other packages AND they didn't get to it and I need to go because I am in a hurry to do other things".

I am so disgusted with UPS, am traveling next week and I want my item delivered as promised, today.

I hope someone can change my perception of UPS's Customer Service as it is unprofessional and the customer doesn't seem at all important.

If I ever spoke to a customer in that tone or abused and screamed at them I wouldn't have a job.

I expect to receive a response back from UPS within the hour and plan on continuing to pursue this issue until my package is received as promised.

Regards,
Gail Parent
[protected]

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10:04 am EST
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UPS delivery delays, no corrective measure to ensure delivery

Online retailers and their customers expect that if you are contracted to perform a duty within a reasonable time frame that you do it with professionalism, courtesy, and respect.
My complaint is an ongoing issue with delays as posted by the courier "deliveries not made to remote areas on a daily basis". The latest, having paid extra to ensure that time sensitive and valuable items be delivered at a specific time so arrangements may be made to receive are often met with, exceptions 6 days in a row. Since this has been an issue in the past, and while witnessing the delivery vehicle in the vicinity, I cant help but wonder if this is just incompetence/negligence, disrespect, or corporate mismanagement.
I dont believe it is my responsibility to chase a package that you have undertaken to deliver, nor should I have to travel to the depot to collect it. UPS has been paid to deliver in a timely manner, and you have failed to do so on several occasions, and your customer service department may resolve single incidents, but where is the corrective action to prevent it from continuing to occur over and over.

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9:16 am EST

UPS package delivery

I ordered several items from Black Friday and have numerous deliveries but today a man that lives 3 streets over and with a completely different house number...thank god called me and said that it was left in their back porch in the pouring rain and it is a security system for Christmas ugh I hope to god it works when I get it...this is the second time the packages have not been delivered to my house! The house number is on the front of my house on street that is easy to find...I'm not sure who the driver is but this is ridiculous! You have to drive past my house to get to where it was delivered. I know it's a busy season but seriously that is ridiculous... the address is 3227 Virginia Avenue in
Hurricane WV 25526 please get a new driver or someone who knows what is going on.

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8:10 pm EST

UPS delivery of package.

My name is Tonia Snoddy
Address: 400 W Twilight Lot 502 Longview, Tx 75604
Phone #[protected]
The product was a Keuric fragile item, priced over $100.
Tracking #1Z 3Y1 [protected]
Delivery address 400 W Twilight Lot 502, Longview, Texas 75604.
However the UPS driver was illiterate to say the least. He just put the box at the door of a residence on Fawn Trail, Longview, Tx. which is exposed to the public and could have been stolen. Thank God the resident was honest. When she got home she called me to let me know that my Keuric had been left on her door step. This is not the first time but the 5th time UPS has delivered my products the the wrong address. Someone is always at my home all they have to do is knock on the door. I will file as many complaints as I can to anyone who will listen about UPS and will take my business to another carrier. Enough is enough over 4 times is completely pathetic and extremely careless. There is NO EXCUSE. I feel sorry for other people who use UPS because they are in for a BIG disappointment and inconvenience of having to track down there product, contact UPS and wait once again for their delivery. It is quite obvious that UPS has very little regard for good customer service or just doing their job the right way.

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12:57 pm EST
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UPS driver

I m getting tired of complaining about the driver beeping the truck horn in front of my house and he laughs about it when my dog is barking I've asked it to stop I've made complaints before. Well today 11/30 my husband was home and heard it. And he was out working on his truck and said the same truck and driver stopped on the street behind us and he did not beep the horn. I've made enough complaints

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11:34 am EST
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UPS shipment 1z13v17v4267749978

I am filing a formal complaint with UPS of Houston, Texas for resolution, root cause and for not fulfilling the obligation to deliver my UPS package 1Z13V17V4267749978 to me today, when it was scheduled to be delivered by 8:00 PM Thursday November 30, 2017. I was to receive a call within one hour from a UPS representative to discuss issue in full detail. This hour has passed with no phone call received. I would like to receive a call from an upper management representative to resolve this issue. This package should be expedited to arrive in Beaumont, Tx by 8:00 PM today 11/30/2017 which I am still expecting by end of business day for UPS.

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9:29 am EST
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UPS inadequate explanation of delayed package

Tracking # 1ZR27V571269355544
Paid to have it sent 3 day select.
Delayed with the explanation:
Due to operating conditions, your package may be delayed. / Delivery will be rescheduled.
The package is sitting in Doraville, GA, United States 11/29/2017 6:21 P.M.
Original delivery should have been 11/30. Why can't it be delivered when it was paid to? Instead the delivery date is 12/1. Why? It's been sitting at your hub since 6pm 11/29.
Wait times to speak to a representative are ridiculous. It's a time of year you should gear up. Instead we get lousy service and no means by which to get an adequate explanation. Your service this year is worse than last year.
My UPS acct is [removed]
During this season, I will be using my FED EX account for all shipping. You are out of touch with your customers. So, guess what - your customers are leaving you...

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8:38 am EST
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UPS package delivery

I live in a rural area. Recently my packages are being left at the beginning of driveway. My drive is long and by leaving there the packages are exposed to fgge road and can be easily stolen. With tgge holidays and online shopping my concern needs attention. A recent tracking number is as follows, 1Z4E16280261291420. I have several outstanding orders and am greatly concerned about theft. Please contact the drivers assigned this area and request that packages be left on front porch.

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7:54 am EST

UPS i'm complaining about the delivery and customer service

The delivery and customer service at 1457 E Victoria Ave, San Bernardino, CA 92408 is horrible. I been waiting for a package since 11/28 but it was rescheduled for 11/29 with out notifying me via email or text. The drivers are liars, lazy and incompetent, they said my business was closed that's why my package wasn't delivered but the address is for my residence. I waited again all day on 11/29 and I kept track of my package and it said "Out for delivery" all day then at 10 pm it said it was in process "arrival scan". The only way for me to actually get my package was for me to schedule a pick up. This would be the first and last time I ever use your ups services.

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8:44 pm EST
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UPS delivery driver

My mom ordered a laptop as a gift for Christmas and it never came. I was home all day and left the house to go to the mailbox the time they said they delivered the package and nothing was there. My mom called UPS and they tracked down the driver and he told them he delivered it at our doorstep. I know he is lying because I was looking out for it all day and did not see it once. It makes me sick people would rather lie. UPS did absolutely nothing to look more into this and took his word for it. They have a theif working for them and they're taking his word for it. Now he's enjoying my mom's hard earned money and since he got away with it he will most likely steal again.

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7:39 pm EST
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UPS bogus tracking information

tracking information shows that my delivery package is on time, to be delivered this date of 11/29/2017, in South Carolina. However, there is no indication that it ever left Texas; much less, arrived in South Carolina. And, worst of all, there is no way to get customer service from a live person; with the virtual assistant only telling me what I can read for myself. A company that will not provide customer service must know that their service sucks. I will avoid sending or receiving UPS shipments in the future.

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UPS Customer Reviews Overview

UPS is a global leader in logistics and transportation services, providing reliable and efficient delivery solutions to businesses and individuals worldwide. With a strong focus on customer satisfaction, UPS has received numerous positive reviews from satisfied customers.

One of the most notable strengths of UPS is its extensive network of delivery options, including ground, air, and ocean freight services. Customers appreciate the flexibility and convenience of these options, as well as the speed and reliability of UPS's delivery times.

Another key advantage of UPS is its advanced tracking and monitoring systems, which allow customers to easily track their shipments in real-time and receive updates on delivery status. This feature is particularly valuable for businesses that rely on timely and accurate delivery of goods.

In addition to its delivery services, UPS also offers a range of value-added services, such as packaging, printing, and mailbox services. These services are designed to help businesses streamline their operations and improve efficiency, while also saving time and money.

Overall, UPS has earned a reputation as a reliable and trustworthy logistics partner, with a strong commitment to customer satisfaction and a wide range of delivery and value-added services to meet the needs of businesses and individuals alike.

UPS In-depth Review

Website Design and User Experience: The UPS website is well-designed and user-friendly. The layout is clean and intuitive, making it easy to navigate and find the information you need. The search function is efficient, allowing users to quickly locate specific services or track packages. Overall, the website provides a seamless user experience.

Range of Services Offered: UPS offers a comprehensive range of services to meet various shipping needs. From domestic to international shipping, they provide options for both individuals and businesses. Their services include express delivery, ground shipping, freight services, and specialized solutions for specific industries. With such a wide range of services, UPS caters to diverse shipping requirements.

Shipping Options and Pricing: UPS offers flexible shipping options to accommodate different budgets and delivery timelines. They provide various delivery speeds, including next-day, 2-day, and ground shipping. The pricing is competitive, and they offer transparent cost calculators to estimate shipping expenses. Additionally, UPS offers discounted rates for frequent shippers and businesses, making their services cost-effective.

Tracking and Delivery Updates: UPS provides excellent tracking and delivery updates. Their online tracking system allows users to monitor the progress of their shipments in real-time. They provide detailed information about the package's location, estimated delivery date, and any exceptions or delays. UPS also offers email and SMS notifications to keep customers informed about their package's status, ensuring a hassle-free shipping experience.

Customer Support and Communication: UPS offers reliable customer support and effective communication channels. Their customer service team is responsive and knowledgeable, assisting customers with any queries or concerns. They provide multiple contact options, including phone, email, and live chat. UPS also offers a comprehensive FAQ section and self-help resources on their website, ensuring customers can find answers to common questions easily.

Reliability and Timeliness of Deliveries: UPS is known for its reliability and timely deliveries. They have a strong track record of meeting delivery deadlines and ensuring packages arrive on time. With their extensive network and efficient logistics, UPS consistently delivers packages within the estimated timeframe. Customers can rely on UPS to handle their shipments with care and deliver them promptly.

International Shipping and Customs Handling: UPS excels in international shipping and customs handling. They have a global presence and offer seamless shipping solutions to over 220 countries and territories. UPS provides assistance with customs documentation, ensuring smooth clearance at international borders. They also offer specialized services for international shipments, such as customs brokerage and trade compliance solutions.

Packaging and Handling of Goods: UPS prioritizes the proper packaging and handling of goods. They provide guidelines and resources to help customers pack their shipments securely. UPS offers various packaging options, including their own branded packaging materials. Their trained staff ensures that packages are handled with care to prevent damage during transit, giving customers peace of mind.

Insurance and Claims Process: UPS offers insurance options to protect shipments against loss or damage. They provide coverage based on the declared value of the package. In the unfortunate event of a loss or damage, UPS has a straightforward claims process. Customers can file claims online and track the progress until resolution. UPS strives to provide fair compensation for any valid claims, ensuring customer satisfaction.

Sustainability and Environmental Initiatives: UPS is committed to sustainability and environmental initiatives. They actively work towards reducing their carbon footprint through various measures, such as optimizing delivery routes, using alternative fuels, and investing in eco-friendly technologies. UPS also offers carbon-neutral shipping options, allowing customers to offset the environmental impact of their shipments.

Overall Customer Satisfaction and Reviews: UPS has a strong reputation for customer satisfaction. They consistently receive positive reviews for their reliable services, timely deliveries, and excellent customer support. Customers appreciate the convenience and efficiency of UPS's shipping solutions. With their commitment to quality and continuous improvement, UPS remains a trusted choice for individuals and businesses alike.

How to file a complaint about UPS?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with UPS. Make it specific and clear, such as "Delayed Delivery" or "Damaged Parcel."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with UPS. Mention key areas such as:

  • Service issues: Delays, lost packages, or delivery errors.
  • Customer service interactions: Responsiveness, attitude, and resolution efforts.
  • Product handling: Condition of the package upon arrival.
  • Billing and charges: Any discrepancies or unexpected fees.
Include specifics of any transactions, tracking numbers, dates, and locations. Describe the nature of the issue, steps you took to resolve it with UPS, and the company's response. Explain how the issue has personally affected you, such as missed deadlines or financial loss.

5. Attaching supporting documents: Attach any relevant documents such as receipts, photos of the package, correspondence with customer service, etc. Be cautious not to include sensitive personal information.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses incurred, and the 'Desired Outcome' field to clearly state what resolution you are seeking from UPS, whether it's a refund, an apology, or any other specific action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Keep track of your complaint by regularly checking for any updates or responses from UPS on ComplaintsBoard.com. Be prepared to engage in further communication if necessary.

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Phone numbers

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