UPS
reviews and complaints

Drivers are using posted residential streets as a short cut to get to the warehouse. I see several trucks speeding down Bloomfield Ave. Foster Road and/or Bechard Ave, in Norwalk Ca. in the late evening. There is way to many trucks to be making deliveries. If there is another UPS or worst a Fed Ex truck next to them at the stop light, they will drag race to the next one. All the trucks are licensed for 26, 000 lbs. and the street are posted for under 10, 000 lbs. They are not exempt. I followed one truck last night and he was traveling on a narrow residential street on a curve at 40 mph and when he reached Bloomfield Ave, which is posted 40mph, he accelerated past 60 mph. This goes on way past 8pm. There is no reason why they can't use Carmenita Ave which is a truck route and would be a direct route.

Ladies and Gentlemen-On 24 Oct. last I placed an order # [protected] with Amazon which was shipped out the next day; the total amt. charged was $24.64.( I receive my mail at the Wilmette, Ill. post office.) However after waiting for some time, and discussing the matter with the post office who knew nothing about this order, we went to the U.P.S. computer site and got a 'Proof of Delivery' printout tracking # 1Z2EE9400307317220 on 11/15/2017 -this also mentioned the order was d
"delivered" on 10/28/17 at 4:35 PM and left at "FRONT DOOR"! I called my local UPS office at [protected] and spoke with 'Jean' who said they could do nothing and to call [protected] and spoke with Bob who discussed resolving this matter -to date NOTHING has been done. Cannot believe a driver would simply leave my order at the front door of a public post office for anyone to grab! I order many things by mail, but now fear this situation will be repeated. Please help
John J. Zender, Jr. phone [protected]
P.O. Box 31, Wilmette, Ill. [protected]

Hi,

I was promised on Three occasions a rescheduled delivery date, but item has not been delivered.

I have made Four extensive phone calls to Ups, but not had any success in rectifying this ongoing dilemma.

I am therefore seeking some answers from you, and wishing to make a claim relating this matter.

This delivery company is by far the worst incompetent, inept, disorganised, shambolic service I have ever encountered.

1Z7V0E890329842756
1Z7V0E890329842765

Payson, Arizona
UPS delivery station on Aero Drive.
12/19/17 date of event

These two heavy boxes (2 rolls of ULINE Butcher Paper) were supposed to be delivered to our business address on 12/18. Note was left by driver to call UPS for pickup or re-delivery instructions. I called the number on the UPS delivery notice left by the driver, in late afternoon on 12/18. Person told me my husband could pick up the two boxes early this morning, on 12/19, before they got loaded onto truck for delivery. I verified time to be there and told him we would be there. This morning, at 7:30 a.m., my husband arrived as instructed and asked for our two boxes. First, one employee screamed at him, asking him "Who told you to come here? You can't come in here!" My husband stated that he was doing what UPS person told him to do - to show up with the UPS notice and pick up the boxes. My husband calmly told him that the two boxes (very easily identified - they are 4 feet long and 18" square) were laying right there. Another guy YELLED at my husband, "HOW DO YOU KNOW THOSE ARE YOUR BOXES?" instead of simply matching up the numbers on the UPS notice or even asking my husband for his name. My husband told all of them that he was doing exactly what UPS told him to do, to come pick up his boxes. The driver that delivers to our business then refused to get onto the computer, so that the boxes could be released to my husband. He was yelling, saying "I'M NOT GOING TO DO IT!" My husband calmly told him, "Look, I'm doing what UPS told me to do. And, it's saving you one delivery today. I thought it would help you out." The driver refused to help. The woman working took the slip and got onto the computer to do a release.
There were 3 men and 1 woman working. The woman helped my husband carry the very heavy boxes out to his truck. My husband never lost his temper or yelled back at these extremely rude employees. He is 67 years old and not well. The 3 men were extremely rude and hateful - screaming at an older man that behaves like a gentleman. One of them said something about being from Show Low. This should not be tolerated in an employee. We are your customers. We paid a lot to get these two boxes delivered, and then end up picking them up ourselves and being abused this way. I'd like to hear a report on this - if your employees were even talked to about their horrible customer service. Thank you. Linda & Steve Rogers [protected]

We have been using UPS for years, and the last 2-3 months our delivery's are either not made or EXTREMELY LATE! And pick-up's are generally not made (when scheduled) and the driver leaves without half of the packages that are supposed to be picked up! As a manager in Vicksburg, MI it's difficult to run a business when you are depending on parts to be delivered. Especially when we have paid for next day delivery. And nothing shows up. Al Webber is by far one of the worst drivers we've ever had.

Driver of truck #653562 Topeka KS. Was going over 10 mph in the parking lot of the Easter Seals Capper Foundation. He also parked across the only access to the building for handicapped individuals. This facility works with the handicapped and for him to block there only way in is not acceptable. There is a large median between the parking lot and the building and the truck as you can see in the second picture blocks this path.

Last week, we had a UPS ddriver deliver a parcel to our home. On our front porch, we have a dog hosue and our pet cat had a litter of kittnes, which were playing as she delivered. She mentioned to us, that she had a friend who rescues cats and would take them. We told her that our cats were fine and we did not want to rehome them.
Today 12/18/17, she pulled up in our driveway, NOT to DELIVER a package, but was on the front porch petting the kittens when I opened the door. She seemed surprised and said again, that she had a deal for us, if we let her take our kittens. She stated her friend will take our kittens and give them a better home, and in turn will give us a wild cat to keep outside instead.

I understand her passion, but do not appreciate that she is on my porch, possibly to steal our pets. If I return home from work in the near future and have no cat or kittens, I am certain she will be the reason.

While I do not wish her to be reprimanded, I want to make you aware of this situation, as I am uncomfortable with her "stalking" our yard to take our pets. They have a good home, and I do not need a USP driver policing my pet parenting abilities.

My packages are consistently left at the wrong house. I got one today a very expensive purse that was just thrown over the fence and their dog tore up the box. I understand the confusion because I live at 109 Indiana and there is also a 109 North Indiana. If there's a way to make the driver pay more attention to whether it's the 109 or 109 North it would be very much appreciated.

I shipped a package on Friday, December 15th and dropped off at UPS location early afternoon. Used Next day air service to be delivered on Saturday, December 16th by 8pm which was generated date that I paid for. However, it is still in transit Monday, December 18th and has not been delivered. When I called ups customer service they are very rude and said it had a 1 day transit. If it would have told me that at the time I purchased the label I would've picked another way. It said it would be delivered by Saturday which was the reason I paid for it. UPS customer service are not helpful. They said there is nothing they could do even though the package I shipped to be delivered for Sat. still was not at the proper delivery address. Then proceeded to tell me several excuses as to why it may not be there. When I pay extra to ship something next day that is what I expect...NEXT DAY! I will be sure to use FED EX for my future shipping needs. UPS does not deliver on time and customer service are very rude and not helpful!

1Z98594E1317097090

I live 1/4 mile down a dirt road in New England in a university town. A recent snowstorm left 2" packed snow and ice on the road, but not so much that you can't drive down it. FedEx and USPS seem to have no problems with the road.

UPS, apparently won't venture down the driveway. For the last 5 days, I get an email (I'm signed up for "My Choice" which sends daily email notifications) that states "An emergency situation or severe weather condition has delayed delivery" with delivery being rescheduled until the next day (and the next day and the next day). It took me awhile to figure out that the severe weather condition was likely the driveway. So my packages seem to be traveling the byways of New Hampshire but at this rate they won't be delivered until the snow melts (Spring).

Out of frustration, on Saturday, I called them and asked them to hold the packages at the nearby customer service center - and they said "Sure, you can pick it up Tuesday. " Tuesday? This was Saturday? When I complained, they said, that they cannot remove the packages off a truck in less time.

Customer Service, is polite and friendly - just inept.

I hate this company.

I'm not the type of person to file a complaint about bad driving behaviour since I'm not all the time an example but this one really worth to be notified.

I leave in Ivory Coast in Abidjan for now 4 months and driving around here is really something. Nevertheless, the UPS truck that pass me Saturday morning win all prices for horrible/ terrible driver. From the far right, cutting 3 lanes just in front of me, to double the next car to my left from the opposite coming lanes to come back zigzagging to the far right and then drove over the sidewalk to skip another car and then I just lost the crazy UPS guys...

This was Saturday, December 16 at 07:27 on the VGE direction east just before the airport roundabout, immatriculation 4925RH01. Hopping this complaint will find his way to the proper managers in charge so action can be taken against these drivers that stained good American companies.

Regards,

Patrick Caron

Sent from my iPhone

UPS is, by far, the worst shipping company available.

This is a long story, but let me begin by saying that of the all of my UPS deliveries in the past month have been late. Keep in mind that Amazon is the shipping company for these packages, which means everything is supposed to be getting to me in 2 days, the latest.

I ordered an item to come to my apartment for Friday, December 15th. I'm a student and I needed this item before I went home for my Christmas break. On the Friday of delivery, it began to snow a little. That didn't stop companies like USPS or Fed Ex, which both made deliveries that day. Since I got my USPS package, I assumed the same would be true for UPS. However, it was getting late and my package still wasn't in my hands. I called UPS and asked to make sure everything was okay, and they told me everything was fine, there were no delays expected and the item would get to me on time. After a previous bad experience, I knew to contact UPS before 7pm if an item was delivered on time. They again told me that everything was going to be fine and I needn't worry. Well, at 9:56, I get a notification on my tracking number that my item can't be delivered. I'm furious of course because they assured me twice that my item would be there when it was supposed to, then it wasn't, due to a weather issue that wasn't an issue for anyone but them.

So, knowing that my item is not only late, but I was going home Sunday, I called UPS furious. I let them know very sternly that my package needed to be in my hands by the end of the day. The first person I spoke to told me that because of how UPS was functioning for the holidays, I would get my package on Saturday. I said "but my shipping info isn't updating" and the rep told that I would still get it Saturday. Several hours go by and still no update. So I called again, and still I'm told I'll get it Saturday. It's now almost 4pm and guess what? Nothing, no update. So I called them again. This time, I'm told that no, they aren't doing Saturday deliveries, and that I am not going to get my item until Monday. So now I'm really mad, because this guy is telling me the exact opposite of what the previous two people told me. So I demanded to speak to his supervisor. Now, his supervisor at first was great. The guy spent over an hour speaking to the rep at the customer center to try and get someone out to deliver my package. What happens? Well, everyone decides they don't want to do an extra delivery. So he goes out on a limb and asks if I can pick up the package. They say yes. So he tells me this, but I'm skeptical. It's now way past 5pm, the time when the center closes. I tell him this, but he responds by saying that someone will definitely be there to give me my package. As soon as I got off the phone, I got into an Uber (paid about $10) and it took me less than 15 minutes to get there. I leave the car, and the customer center is closed. I go up to the security guard and ask her if anyone is there. She's calling numbers and whatnot, and no one is available at all. Which means that the customer service manager at the facility decided that 15mins was too long to wait to give someone a package they have been fighting for all day, or the person I spoke to completely messed up. I stood out in the freezing cold for almost 2 hours trying to get someone to get me my package. Eventually, I had to give up because no one was coming.

UPS really screwed up today. All day UPS has done nothing but manipulate, feed me lies, and send me running in circles. I wasted my time, money, patience on them, and no one there could care any less. I spent almost the entire day yelling, but I ended the day in complete tears. And at the end of the day, I really end up suffering because now, I can't go home to see my family like I wanted to. My life now revolves around UPS. This was such a stressful, awful experience. I will never, ever, ever use UPS ever again. I will never recommend them, and I've launched formal complaints against them all day today because of this experience. I feel really bad for anyone else who used UPS this holiday season. I just hope that your experiences end up better than mine.

I received notification that my package had been delivered per tracking number 1Z89F5650357925857 at 11:13 am on Thursday 14 Dec 2017 but the package never arrived nor did the driver ever arrive in the neighborhood. The package was shipped from the UPS terminal located at 8330 Sweetwater Lane Houston, TX. The original address for the package was 5701 Rivertree Lane Spring, TX 77379 but the package was actually delivered to 22803 Lain Rd Spring, TX. The clerk and the driver changed the address without notifying me and my number was on the shipping label to be notified if there were issues. I am requesting that my property be retrieved and delivered to the correct address of 5107 Rivertree Lane Spring, TX 77379. I have called customer service 5 times in regards to this matter and I keep getting told that someone would call me back within 3 hours and I never received so much as the first call.

My wife works in Jefferson Maine at Damariscotta Lake Farm Restaurant . She gets paid on Friday when UPS delivers the payroll .LAST week, she had to wait all the way until Monday eve to get it . A week later it's happened again, witch was yesterday .Our bank is open on Sat. We usually deposit her money today. We have automatic payments coming in all the time. I hope nothing bounces .I would like to see how a UPS worker would respond after not getting paid on time. This is the 3rd time this has happend to her, not getting paid on time . I was going to do some groceries today because were low on food . Cant do that either . We also have a 9 year old daughter . If our Bank account goes into the black, I would appreciate UPS covering the damages . Other wise I feel we have a good case to retain a lawyer and put forth legal action against UPS. Mary CHRISTMAS

Ordered 2 day delivery on Tuesday, Dec 12 evening, package was picked up by UPS on Wednesday, Dec 13 morning and was in Roswell Ga on Friday morning Dec 15, but UPS will not delivery it until Monday morning, meaning the food will be spoiled, and they will not let me come and pick it up on Saturday Dec 16 when there is a good chance the food is still good

Hi,

My colleague and I bought carpets from turkey worth more 7000USD and the carpets were shipped to Saudi Arabia by the shop. The package arrived in Riyadh on November 21st. Unfortunately, I was not made aware by anyone that my ID was needed to get customs clearance. On November 19th and 28th, I received sms from UPS asking for my ID. Unfortunately, since I was not expecting such an important request to be done through SMS, I did not check my SMS. When I accidently noticed the SMS, I immediately clicked on the link and sent my ID.
On November 28th, I wrote to UPS customer service asking about my shipment. Unfortunately, I wrote to the UK email. They forwarded my inquiry to UPS Saudi Arabia. After 3 more emails from them, I finally get an email from Mr. Khaled Sami asking for my ID.
"Dear Rachel,

Kinldy provide us with your ID copy to clear the shipment from customs .

Khaled Sami
CS - CP
Kingdom of Saudi Arabia

P.O. Box 63682
Riyadh 11526
Kingdom of Saudi Arabia
Tel: +966 [protected] Ext 221
Fax: +[protected]
UPS Saudi Arabia Hotline: [protected]
Email: [protected]@ups.com
www.ups.com
No other explanation was provided. I sent him my ID but I also took the opportunity to voice my displeasure for the delay and enquiring why it took so long for them to contact me. Mr. Sami offered me no apology or explanation but wanted my phone number so he could justify and assure me that UPS Saudi Arabia did everything. The next day, I received a call from Mr. Mohammed Zakir on December 5th asking me if I received my package and then proceeded to ask me for my ID again. He informed me that it would take 3 days to clear customs. It's been a more than 1.5 weeks now and there is no news. Since November 5th, both men have made no effort to reply to any of my emails. The tracking status have not changed since Nov. 21st. I tried to call them but their numbers are not direct numbers.

I am concerned that I will not receive my package in time before I leave for the holidays on December 22nd. I will be away until Jan 13th.

Regards,
Rachel Abraham

I ordered a 4-piece wicker set from Apontus, a Walmart affiliate company., On 11/25/17. I placed the order online through Wall-Marts. I received the order on 11/30/17. When the 3 boxes arrived all were damaged. I refused to open them and called Apontus to make them aware of the situation and requested RMA' for each box so that I could return them and get a refund. Apontus had me send them photos of the boxes before they would give me RMA postage. After reviewing the photos they denied me return postage stating I had to pay return shipping costs myself. I proceeded to go on UPS website to order shipping labels. The toil costs was approximately $340. The UPS driver pickup the 3 boxes to be returned to Apontus on 12/5/17. Anita's accepted 2 of the boxes of which the 3rd box was delivered 10 days later than the first two. UPS notified me that the one box was being returned because the content was damaged due to my improper packing of them. I informed UPS that I never opened any of the 3 boxes. And that I had reported to Apontus the same. However, UPS refused to honor my damage claim against them due to their damaging the box while in their custody. The one box was returned to me on 12/15/17 in very damaged condition. The UPS driver was shocked about how damaged the box was. I called UPS about this and they refused to take ownership of the damaged box and told me they were denying my damage claim.

On 12/15 at 7 30 pm the driver came to my apartments Park at Portfino. My address is 1809 Princeton Lakes Drive Apt 410 Brandon Fl 33511. I walked outside and saw the ups truck was down the street and because I am tracking my packages I knew it would arrive today. Something told me to open my door and the package was outside at my neighbors house whose door #is 412. You can see clear as day because it is lighted my door number is 410. No knock or nothing just thrown by my neighbors door. What bother me is what if I wasn't home and it was token because it was in front of their door. I have packages coming here all week that needs signatures from now on. So what's going to happen then, a note will be left on someone else's door for my package. This really upset me as the news talk about everyday how people are stealing packages from front doors and to have it thrown at 412 when my door number is 410 literally next door.

What is your question or comment? I was supposed to receive a package on 12/12/17. The driver claimed no one was available, however I was home all day and no delivery was attempted. The following day again it stated it would be delivered before 2:3O PM. No delivery was attempted. I called customer service and requested that the package be delivered to UPS store. The customer service representative "Frank" stated he guaranteed it would be at the store by 1:00 PM 12/15/17. The package is not there.

I have had a couple orders delivered to the wrong address. Today I waited so the driver would no just leave the package outside even though someone is always home. Driver was not courteous telling my spouse package was not ours then when I went outside package on the ground. I use Amazon site often. I expect package to be delivered too my door divers have direct access to my house no need to just drop them outside. Things may come up missing. 1ZA55Y190355777101 tacking number